A Riverside, California International
Staffing & Professional Services
Company

We are hiring for a Technical Support Specialist in Los Angeles, CA. This role will require 5 days onsite/week, as such, we are only considering local candidates at this time. You will provide exceptional customer service to our client’s Boston based office – managing an array of technical issues, both hardware and software related. In addition to a strong technical aptitude, a strong understanding of professional acumen and soft skills will be pivotal for success in the role. Your day to day duties will include:? Provide exceptional IT support to internal and external customers, across geographic locations.? Ensure service levels for customers are met, identify opportunities for improvements and implement after review and planning.? Test, configure, install, and manage and repair of all IT related equipment (Hardware and Software).? Use Jira Service Management system to create and update incident records.? Respond to all calls and requests within the agreed service level agreements (SLA), and wherever possible exceed agreed SLA?s.? Provide user training on client specific applications and services through direct one on one engagements and office workshops.? Ensure internal customers are kept up to date regarding the status of any outstanding issues they have opened with the IT service desk.? Escalate problems to the relevant expert group, as per service level agreements.? Communicate status of problems to customers, as per service level agreements.? Follow high severity notification procedures for all severity 1 and 2 problems.? Perform preventative maintenance to ensure all equipment is maintained to a high standard.? Set up video meetings for customers (Teams / Zoom) and assist with in-person meeting set ups.? Willing and able to support multiple end-user platforms: Windows 10, Windows 11, macOS, iOS, Android, Microsoft Office 365We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We are seeking a technically savvy and self-driven AI Product Manager to help guide the development, testing, and adoption of AI-powered applications. This role will serve as the bridge between business stakeholders, developers, and data scientists, translating requirements into prioritized product features while ensuring AI solutions deliver accurate, consistent, and valuable outcomes for end users.Key ResponsibilitiesManage product backlogs, sprints, and user stories within an Agile development environment.Partner with developers and data scientists to define requirements, assess technical tradeoffs, and resolve issues.Test and evaluate AI tools, chatbots, and LLM-based applications for quality, accuracy, consistency, and user experience.Lead business and user acceptance testing (UAT) for internal web applications.Create clear user-facing documentation, support materials, and process guides.Gather stakeholder feedback and translate business needs into actionable product enhancements.Independently manage priorities and deliverables with minimal oversight.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is looking for an Automotive Technician to join one of our largest tech clients in the Bay Area. This person will be working under the supervision of senior engineers responsible for developing and maintaining hardware systems to drive the car. You will work with different teams, including electrical, mechanical, software engineering, and QA to transform the information into driving the car with the best experience. You will help build, test, and maintain the system and make it work flawlessly and safely on our driving platform. You are expected to have strong communication, organizational, and analytical skills. Previous hands-on experience installing, troubleshooting, and updating autonomous vehicle hardware is a requirement. Experience with autonomous vehicle sensor suite hardware and automotive mechanical and electrical systems is highly valued.This role can pay between $35-$40/hour depending on years of experience and skillset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.