An International Staffing &
Professional Services Company
Serving Abbotsford, BC

Insight Global is looking for a Senior Business Analyst to join one of North America’s largest retail and wellness companies. This individual will be working on a mobile stock room application which allows store workers to find products quicker for purchase in-store and online. Principal Duties and Responsibilities:? Identify, gather, and prioritize business and technical requirements from stakeholders and translate them into detailed requirements and actionable functional specifications? Facilitate backlog refinement and prioritization in consultation with the Product Manager. ? Align with Program, Product and business stakeholders on dependencies, delivery, and scope. ? Create Epics and user stories in JIRA and documents in Confluence. ? Partner with Quality Assurance and Development members to validate new features & enhancements, issue tracking and assists in deployment. ? Prepare and deliver user training and documentation for relevant processes, systems, and projects. ? Manage assigned projects or project deliverables including requirements, process maps, functional and configuration specifications, training material, issue logs, production support tickets and other deliverables as required. ? Work with application developers through the development and configuration cycles to ensure systems and modification meet business needs. ? Be thoroughly involved in the QA and validating acceptance criteria process, which includes validating datasets, validating acceptance criteria, and writing bugs if needed. ? Seek and receive feedback from users and implementation partners, evaluate needs and respond accordingly.? Support as backup to the Scrum Manager / Project Manager as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

A large North American construction company has recently completed a major Coupa implementation as part of a broader procurement modernization initiative. You will be responsible for guiding suppliers of all sizes?from small family-run businesses to large enterprise vendors?through the onboarding process. This includes responding to inquiries, providing step-by-step assistance, and ensuring suppliers complete the required onboarding tasks within Coupa.-Support suppliers through the Coupa onboarding process-Answer supplier questions via email and phone-Provide clear guidance and troubleshooting for onboarding issues-Track onboarding progress for a large supplier population-Communicate professionally with suppliers ranging from small ?mom and pop shops? to major vendors- Follow up with suppliers who have not yet completed onboarding-Collaborate with procurement and project teams to resolve escalations-Maintain accurate documentation and routing of information-Use MS Office tools for communication, tracking, and reportingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is seeking a Program Manager to lead Quality Excellence and Quality Management initiatives across contact center operations. This role is responsible for defining how quality is measured, reported, and improved, leveraging AI enablement, workforce management platforms, and data-driven insights. The Program Manager will evaluate newly enabled capabilities, identify what value has been unlocked, and drive measurable improvements in quality outcomes. A strong call center background is essential, including experience with quality scoring, compliance requirements, and workforce management practices. Microsoft Copilot will be a key focus area, with this role orchestrating use cases, tracking adoption and ROI, and delivering executive-level reporting. This role partners closely with business, technology, UX, product, and third-party stakeholders to ensure quality programs scale effectively and align to strategic priorities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.