Job Search Results for help desk

A state agency is seeking an Application Support Analyst to provide hands-on technical and functional support for Salesforce-based provider and parent portals, while also supporting the rollout of a... More new Single Entry Portal. This hybrid role requires close collaboration with business stakeholders, developers, and agile teams to troubleshoot issues, validate system enhancements, and ensure a seamless user experience. This will be a help-desk style role responding to tickets as needed. The analyst will be responsible for day-to-day end user support, issue triage, and documentation, as well as assisting technical analysts with requirement clarification, testing, and light configuration updates. This individual will play a key role in supporting ongoing portal enhancements and release cycles by participating in UAT, gathering user feedback, performing root cause analysis, and coordinating with technical teams to resolve defects. Additionally, the role involves supporting user onboarding, maintaining knowledge base documentation, and ensuring timely communication with stakeholders to drive successful adoption and continuous improvement of the platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Technician supporting a large and highly integrated enterprise IT environment within the utility sector. This team operates across a deep and diverse... More technology stack, supporting over 200 applications that are critical to daily business operations across corporate, field, and plant environments.This role is well-suited for someone with Tier 1 or Tier 2 support experience, or a candidate with a technical degree or certifications who is motivated to build a long-term career in IT. The environment offers significant exposure to enterprise infrastructure, security tools, and application support, making it an excellent growth opportunity.Key Responsibilities:-Provide Tier 1 and Tier 2 technical support for end users across multiple departments and locations-Troubleshoot issues across a wide range of enterprise applications and systems, including Microsoft platforms and internal business tools-Support core technologies such as Office 365 (Outlook, Teams, SharePoint), Active Directory, and VPN access-Assist with authentication and security-related issues using tools such as RSA SecureID and multi-factor authentication platforms-Respond to and manage tickets through JIRA and document knowledge articles in Confluence-Support hardware and device issues including laptops, desktops, mobile devices, and peripherals-Perform account provisioning, password resets, and access management within Active Directory and other systems-Escalate complex technical issues to Tier 3 or infrastructure teams as needed-Partner with network, cybersecurity, and application teams to support issue resolution-Document troubleshooting steps, solutions, and knowledge articles for internal useTechnology Environment:-Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)-Active Directory / Azure AD-RSA SecureID / MFA solutions-Windows 10/11 enterprise environments-VPN and remote access tools (Cisco AnyConnect or similar)-JIRA (ticketing) and Confluence (documentation)-Endpoint management tools (SCCM, Intune, or similar)-Enterprise application support across finance, operations, and utility-specific platforms (e.g., Maximo, SAP, or similar systems)The compensation for this role ranges from $62,000 to $85,000 depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion- Act as the onsite escalation point for complex technical issues impacting end users,... More executives, and lab environments- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems- Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)- Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting- Maintain and support conference rooms, including Zoom rooms, displays, and equipment- Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations- Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one readiness- Manage and maintain IT asset inventory, including tracking, auditing, and lifecycle management of hardware and equipment- Travel to other South Bay office locations as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 EITHER their Oklahoma offices (either Tulsa or OKC) OR their Lousiana office. This is... More a 95% remote role, with once a month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support to their Denver Colorado location. This is a 95% remote role, with once a... More month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Service Desk Analyst, Reporting & Analytics (R&A), provides front-line operational support for reporting, data, and analytics platforms. This role is responsible for accurate ticket intake,... More triage, resolution, and escalation of R&A support requests while meeting defined SLAs and service quality standards. The analyst executes established processes, contributes to incident resolution and problem identification, and helps ensure a stable, predictable support experience for internal and client-facing users.This role operates within the Service Desk model defined by the Service Desk Lead and focuses on reliable execution, documentation, and continuous service improvement.Key Responsibilities1) Ticket Intake, Triage & Resolution? Serve as a primary responder for R&A Service Desk tickets, including reporting incidents, data discrepancies, access requests, job failures, and ?how-to? questions.? Apply documented triage standards to assess severity, prioritize work, and route issues appropriately.? Resolve straightforward and known issues independently using runbooks, knowledge articles, and standard operating procedures.? Escalate complex, high-severity, or out-of-scope issues to the appropriate development, data, or product teams following defined escalation paths.? Ensure tickets are complete, accurately categorized, and updated with clear status, actions taken, and next steps.2) SLA Execution & Service Quality? Consistently meet SLA targets for response, resolution, and escalation based on defined severity tiers.? Actively manage assigned ticket queues to prevent backlog aging and SLA breaches.? Participate in daily or weekly service management routines (queue reviews, prioritization checks, and backlog cleanup).? Provide timely, professional, and user-friendly communication to stakeholders throughout the ticket lifecycle.3) Monitoring, Incident Support & Stability? Respond to alerts related to data freshness, job failures, pipeline/ETL issues, and report availability.? Perform initial investigation and remediation steps using documented procedures before escalating when needed.? Support major incidents by assisting with triage, user communications, validation of fixes, and post-incident cleanup.? Identify and flag recurring issues or patterns for problem management and root-cause analysis led by the Service Desk Lead.4) Knowledge, Documentation & Process Adherence? Create, update, and maintain knowledge base articles, runbooks, troubleshooting guides, and FAQs based on real support cases.? Document fixes, workarounds, and lessons learned directly in tickets and shared documentation repositories.? Follow established intake criteria, escalation rules, access controls, and change/release support procedures.? Contribute feedback on gaps in documentation, tooling, monitoring, or processes.5) Collaboration & Continuous Improvement? Work closely with the Service Desk Lead to identify opportunities to reduce repeat incidents and improve first-contact resolution.? Partner with engineering and data teams by providing clear reproduction steps, logs, and impact analysis during escalations.? Support transitions, migrations, and releases by following readiness plans, performing validation tasks, and assisting during surge periods.? Participate in cross-training to expand coverage and reduce key-person dependency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local school district The AV Technology Support Technician provides day-to-day technical support for audio-visual systems across the school district, ensuring that classrooms, meeting spaces, and... More event venues are equipped with reliable, high-quality technology. This role supports teachers, staff, and administrators by installing, maintaining, and troubleshooting AV equipment that enhances instruction and district operations.Provide on-site and remote support for AV systems including projectors, interactive displays, sound systems, document cameras, microphones, and video conferencing tools.Diagnose and resolve hardware, software, and connectivity issues in classrooms and meeting spaces.Respond to help desk tickets in a timely, customer-focused manner.Install, configure, and test AV equipment in classrooms, auditoriums, board rooms, and other district facilities.Perform routine maintenance, cleaning, and calibration of AV devices to ensure optimal performance.Assist with equipment upgrades, replacements, and district-wide technology rollouts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Answers Help Desk phone and creates support tickets.? Creates and monitors support cases submitted via email.? Sets up and maintains IT asset inventory.? Facilitates creation and maintenance of IT... More documents, job aids, checklists, and resource materials for software tasks.? Provides technical support, training, and guidance to center staff on supported technology solutions and applications.? Manages and assists in the implementation of new networks, computers, and software applications.? Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.? Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.? Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.? Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.? Assists staff in acquiring new computer equipment and peripherals per company policies.? Assists with computer cabling in compliance with Data Center specifications.? Ensures EPMS contains accurate and up-to-date information about the center?s automated equipment.? Collaborates with corporate IS staff on installation of company-developed applications.? Obtains and maintains training resources for center staff.? Provides individual and group instruction on the use of equipment, software applications, and network features.? Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware.Provides assistance to other company centers, as applicable and requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

JOB DESCRIPTIONThe IT Support Specialist (Tier 2) provides advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network issues. This role serves as... More an escalation point for Level 1 analysts and works closely with other IT teams to ensure timely resolution and high customer satisfaction.Key Responsibilities:?Respond to and resolve escalated technical support requests from Level 1 analysts and end-users.?Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and business applications.?Provide remote and on-site support as needed.?Document issues, solutions, and workarounds in the ticketing system.?Collaborate with infrastructure, network, and application teams to resolve cross-functional issues.?Maintain and update knowledge base articles and technical documentation.?Assist in onboarding/offboarding processes including account setup, hardware provisioning, and access management.?Participate in IT projects, system upgrades, and deployments.?Ensure compliance with IT policies, procedures, and security standards.?Train and mentor Level 1 analysts as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Escalation Technician will spend 80% of their time working on high priority issues.oWorking with coworkers to ensure all high priority cases are resolved in a timely manneroEnsure daily tasks are... More maintained at a consistent leveloEscalate issues to other teams as necessary providing accurate information on the nature of the issue10% of the time will be spent developing and driving integration strategy and execution.oMeet with software engineers to ensure customer concerns are addressesoReview all tickets to ensure no issues are being missedoMaintain and update Jira cases to ensure communication between developers and the tech support teamoComplete weekly reports on issues, using Splunk and SQL to find issues.10% of the time will be developing and driving training for L3s and L1s.oProvide coaching and training for all team members to ensure technical growth on Pulse oDocument fixes developed by on-call Pulse team members and ensure GlobalCare is aware of new fixes oWork with GlobalCare trainer to ensure new hires are trained on the latest Pulse information oCollaborate with Pulse developers to obtain required data for fixes $15/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less