Job Search Results for help desk

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support... More for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for Helpdesk Support Specialist to join one of our largest financial service clients sitting in Draper, Utah. They will be joining the Enterprise Technology Operations Group... More specially on the Client Response Services team. You will be working with an onsite 5 days a week working on a team that provides global help desk support to internal employees at the bank. This person will be providing technical support primarily over the phone so it is important that his person has good communication skills and can handle high pressure situations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the... More self-service portal.What you will doGather, record, and perform initial troubleshooting on customer technical issues via phone support.Handle tickets coming in through the self-service portal and answer incoming chat requests.Manage personal ticket load and ensure timely resolutionStay current with all products and services by attending trainings, meetings, and reading all provided documentationOther duties assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day We are seeking a highly skilled Server Analyst with strong experience in server administration, backup management, and virtualization. The ideal candidate will be responsible for... More maintaining and optimizing our server infrastructure, ensuring system security, and supporting various IT services across the organization.Key Responsibilities?Server & Storage Management oInstall, configure, and maintain servers, and storage.?Virtualization oMaintain virtual environments for servers and workstations.?Security Administration oAdminister server and PC security, including user / group / file / folder management.oPassword management. ?Surveillance Systems oConfigure and maintain camera servers, and related software.?Help Desk Management oHelp maintain and tickets for ticketing system, including agent/user setup, permissions, custom forms, FAQs, and knowledge base documentation.?Reporting oGenerate and present monthly IT reports to the Director of IT and corporate staff.?Backup & Disaster Recovery oOrchestrate company backups and file retention including restore testing quarterly.?Software & Service Administration oHelp maintain patch management, password managers, etc?We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Facilitating walk-ups desk service and utilizing incident knowledge base platform (Service Now)Analyze, diagnose, document, resolve and, escalate reported issues and outagesAssist other depts within... More IT; engineering/operation with infrastructure applications/hardwareConfigure, install, and troubleshoot laptops/mobile devices/printersRespond to all user support inquiries globally including primary office locationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Murfreesboro, TN area is looking for a Technical Project Coordinator to join their team. As a Support Manager - HD Tech (Help Desk Technology), you will lead and manage the technical... More support team responsible for providing high-quality assistance to end-users. This role requires a seasoned professional with technical expertise, strong leadership skills, and a commitment to delivering excellent customer support. This person will play a critical role in ensuring the resolution of technical issues and the overall satisfaction of end-users.Duties & Responsibilities:?Provides leadership and direction to the Help Desk Technical Support team.?Fosters a positive and collaborative team culture focused on customer satisfaction.?Oversees the resolution of technical issues reported by end-users.?Ensures timely and effective responses to help desk tickets and service requests.?Manages the help desk ticketing system, ensuring accurate and up-to-date documentation of technical issues and resolutions.?Monitors ticket queues and prioritizes tasks based on urgency and impact.?Conducts training sessions for support staff on technical skills, customer service, and troubleshooting techniques.?Stays informed about new technologies and industry best practices.?Interfaces with end-users to understand and resolve complex technical issues.?Ensures a high level of customer satisfaction through effective communication and problem resolution.?Defines and track key performance indicators (KPIs) for the support team.?Implements strategies for continuous improvement based on performance metrics.?Collaborates with other IT teams to escalate and resolve complex technical issues.?Contributes to the development and implementation of IT policies and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... More require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Linux Help Desk Engineer to support a classified DoD client in Chantilly. This individual will be responsible for Tier 2 support of RedHat servers hosted on the cloud.... More Other duties: ?Ensure the 24x7 uptime of our multi-service, multi-layer, multi-tenant cloud infrastructure?This position is hands-on, requiring the ability to provide first-level system and network support problem investigation, resolution, or escalate as needed?Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes?Utilize a Jira Service Desk ticketing queue for tracking system and tenant issues through resolution?Configure and use state-of-the-art monitoring tools to assist with troubleshooting and remediation of issues?Responsible for the monitoring the daily software and network operations in a distributed multi-tenant, multi-layer, cloud environment?Conduct incident response and in-depth root cause analysisHourly: 55-67/hrSalary: 115,000-135,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A manufacturing client is seeking a Systems Endpoint Engineer to join their team! This role is heavily hands-on and focused on ensuring employees are fully supported across hardware, software, and... More user access. Day-to-day responsibilities include working the help desk, responding to tickets, providing desk-side and remote support, and preparing equipment for new hires based on HR onboarding requests. The engineer will image and configure laptops and desktops, install and replace hardware, support printers (including toner ordering and replacement), handheld scanners, Zebra printers, and mobile devices. They will manage Microsoft environments including Active Directory and M365 user provisioning and decommissioning, assist with Azure-based troubleshooting, and support networking tasks such as staging Cisco firewalls and adjusting user access when required. The role supports multiple locations, with primary onsite support in Lansing and remote (occasional on-site) support for plants in Mexico, Cleveland, and Chattanooga. The workload is approximately 30% user support, 35% hardware, and 35% software. This is a highly independent role requiring flexibility, problem-solving skills, and comfort working in a fast-moving environment with occasional off-hours or on-call needs. This is a full-time permanent role based in Lansing, IL. The on-site schedule is typically 7:30/8:00 AM for an 8-hour day with flexibility as needed, but the team offers 24/7 support. The position requires being onsite 4 days per week with 1 WFH day. Salary ranges from $80,000 to $90,000 annually with a bonus potential of up to ~9%.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Network Upgrade Technician will be responsible for supporting Domino?s new network upgrade initiative. The Network Upgrade Technician will call Domino?s stores and walk the store point of contact... More through how replace routers and plug in switches, ensure that everything is properly updated on the network profile, and verify that everything is working properly. The network upgrade needs to be complete across all stores by October 2026. The stores are moving from non-managed switches to managed switches. In summary, the Network Upgrade Technician will help run manual processes the day of the network upgrade.$18/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less