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Insight Global is seeking a Level II IT Support Specialist for one of our Biotech clients in Billerica, MA. This role will be onsite five (5) days per week. This role will start as a long-term (12... More month) contract with potential extensions and the possibility of converting to a permanent position.In this role you will be responsible for providing technical support to end users, ensuring smooth operation of hardware, software, and network systems. You will provide tier II support for about 500 end users. Image and deploy new computers and software, set up accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems. You will also serve as an escalation point for all tier I tickets that cannot be resolved. Additional Responsibilities Include: - Install, configure, and maintain computer hardware, operating systems, and standard applications- Support user account setup, password resets, and basic administration of systems such as Active Directory, Office 365, VPN, and other business tools- Document all issues, solutions, and processes in the ticketing system- Escalate complex issues when necessary while maintaining ownership of the request- Assist with onboarding/offboarding tasks, device provisioning, and asset tracking- Maintain strong communication with users to set expectations and provide updates- Contribute to process improvements and overall IT service enhancementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Manager for Enterprise Technology Services (ETS) serves as the strategic and operational leader overseeing the PMO. This role functions as the right hand for initiatives and manages a... More diverse technology project portfolio while overseeing three Project Managers. The Senior Manager leads enterprise technology projects?including ServiceNow Asset Management implementation, Workday module rollouts, wide area network redesign, data center build-out, and customer-facing technology deployments?while also supporting service delivery through reporting, SLA analysis, process improvement, and incident management. This individual collaborates across academic, operational, and administrative units, strengthens governance processes, drives stakeholder alignment, supports risk and innovation initiatives, and brings structure, leadership, and accountability to how ETS executes and delivers technology services. The role operates in a hybrid environment (three days onsite, two remote), with an expectation of being primarily onsite for the first 90 days and occasional on-call participation for Priority 1 outages.ResponsibilitiesLead and manage the PMO, overseeing three Project Managers.Act as the primary university partner to the PMO & Business Operations Director.Oversee implementation of the ServiceNow Asset Management module, ensuring department adoption, SLA compliance, and improved reporting.Support Workday initiatives, including upcoming module launches and coordination across functional teams.Directly manage the campus Wide Area Network redesign to expand Wi-Fi reach and reliability.Support build-out of a new data center, ensuring infrastructure readiness, connectivity, devices, and alignment with innovation technology efforts (VR, 3D printing, emerging tools).Launch and support a new Genesys ACD call center solution.Produce operational analytics, SLA reports, dashboards, and service delivery metrics; identify process gaps and improvement opportunities.Collaborate with Service Delivery leadership to enhance workflows, service quality, and incident response.Support IT Governance Council operations, software approval workflows, and cross-department alignment.Maintain clear communication with academic, administrative, and operational stakeholders.Participate in on-call escalation for Priority 1 outages as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A global electronic and semi-conductor manufacturing company is seeking a highly skilled IT Support Technician to join their team! This individual will provide end-user, deskside support for 90 users... More onsite at a facility in Carlsbad, CA including support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), tablets, and applications (Windows, Sharepoint, Teams, etc). This is an immediate, long-term, ongoing contract role that requires 5 days a week onsite.Key Responsibilities? Provide end-user support for desktops, laptops, mobile devices, and peripherals.? offering immediate assistance to users.? Troubleshoot and resolve issues related to Windows OS, Office 365, SharePoint, Teams, and other business applications.? Support network connectivity, including wired/wireless access, IP phones, and basic switch troubleshooting.? Manage incidents and service requests through ServiceNow.? Assist with onboarding/offboarding tasks including device setup and account provisioning.? Maintain and support printers, scanners, and label printers.? Document resolutions and contribute to knowledge base articles.? Provide executive-level support with professionalism and discretion.? Collaborate with internal teams and vendors to resolve application or infrastructure issues.Technical Skills & ExperienceEnd-User Support:? Windows 10/11 support and troubleshooting? Office 365, SharePoint, Teams? Printer and peripheral support? Mobile device support (iOS/Android)? Service desk experience (preferably ServiceNow)Network & Systems:? Basic understanding of TCP/IP, LAN/WAN? Wired/wireless network troubleshooting? IP phone and switch cabling supportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... More coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This role is responsible for leading the Identity and Access Management (IAM) program, with accountability for the design, delivery, and ongoing operation of enterprise identity governance and access... More control capabilities. The IAM Manager serves as a highly technical leader, ensuring identity lifecycle management, access governance, and authentication services are reliable, scalable, and aligned with security and compliance requirements. The ideal candidate combines deep hands-on IAM engineering experience with strong people leadership, remaining actively involved in solution design and problem resolution while leading and developing an IAM team. This role operates at the intersection of security, infrastructure, application, and business teams to ensure identity services effectively support business operations while reducing security risk.IAM Engineering & Technical Leadership?Provide hands-on technical leadership for IAM platforms and services, including identity lifecycle management, access governance, and authentication controls.?Lead the design, implementation, and ongoing enhancement of IAM solutions supporting joiner, mover, and leaver (JML) processes, access provisioning, deprovisioning, certifications, and role management.?Oversee integrations between IAM platforms, directories, HR systems, cloud services, and enterprise applications to ensure?accurate?and?timely?identity governance.?Remain actively involved in solution design, configuration, troubleshooting, and complex issue resolution related to IAM platforms and integrations.?Define and enforce IAM architecture standards, design patterns, and operational best practices to ensure consistency, scalability, and security.?Operations, Risk & Governance?Ensure?timely?resolution of all IAM related Incident & Service Requests.?Partner with security, infrastructure, application, and compliance teams to ensure IAM controls meet security, audit, and regulatory requirements.?Support access reviews, certifications, and audit activities, ensuring IAM evidence is?accurate, complete, and?audit-ready.?Monitor IAM operational health,?identify?risks or control gaps, and drive remediation efforts to closure.?Support platform upgrades, enhancements, and modernization initiatives to improve IAM reliability and capability maturity.?Communicate technical risks, dependencies, and operational status to leadership and stakeholders.?Team Development, Enablement & Documentation?Lead, mentor, and develop a team of IAM engineers and analysts, providing technical coaching and guidance.?Support hiring, onboarding, and development of IAM talent to meet current and future operational needs.?Set team priorities, manage workload, and ensure delivery of IAM initiatives and operational support.?Ensure comprehensive documentation of IAM processes, standards, integrations, and operational procedures.?Promote a collaborative, accountable, and continuous-improvement culture within the IAM team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our team is looking for is seeking an Associate IT Specialist local to Nashville, TN. This is a hands-on, operational role focused on mobile device lifecycle management, utilization auditing, and... More technology readiness across a growing healthcare enterprise.The key responsibilities include: - Perform usage audits-Support technology readiness for expansions and newly acquired facilities-Ensure devices, carriers, and configurations are in place ahead of go-lives-Provide white-glove customer service to physicians, nurses, administrators, and hospital staff-Build strong working relationships with end usersEscalate break/fix and troubleshooting issues appropriatelyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

shadow each Techniciandisconnecting/reconnecting computer equipmentcrawling under desks to connect/disconnect wiringassisting with the moving, inventorying, and storing the computer and AV equipment... More for the agencyassist with projects in SharePointWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re hiring a Secret-cleared IT Specialist to support a secure cloud services team. This role involves basic IT troubleshooting, PowerShell, Active Directory, Exchange, and SaaS knowledge, with a... More focus on distributed computing and security protocols.Core Responsibilities- Provide virtual escort services for non-cleared personnel in secure environments- Run pre-written commands, share results, and assist with troubleshooting- Collaborate with developers and engineers to resolve incidents and deploy workflows- Maintain security clearances and document escort activities- Use downtime for training and professional developmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an IT Support Specialist to join our client's team in Long Beach, CA. The IT Support Specialist is responsible for the day-to-day delivery of IT services for our... More client's North America operations (roughly 50 employees). Our client is a distributor of aerospace and commercial fasteners & hardware. This role provides hands-on technical support across end-user devices, Microsoft 365 services, local network infrastructure, and warehouse technology while operating within the governance, standards, and global infrastructure managed by the company?s Global IT function.The role supports end-user devices, Microsoft 365 applications, and basic warehouse technology, ensuring employees can work effectively and issues are logged, triaged, and resolved or escalated appropriately.Responsibilities: - Local IT Operations & End User Support? Provide hands-on L1 technical support for users across office and warehouse environments? Act as the first point of contact for IT support requests and tickets? Provide basic troubleshooting for common IT issues following documented procedures? Support users with password resets, account access issues, and basic system usage? Perform routine device checks and basic troubleshooting? Troubleshoot Microsoft 365, Windows, VPN, network connectivity and application issues? Provide both onsite and remote support across California, Texas and Mexico locations- Local Infrastructure & Systems Support? Support local network infrastructure including switches, Wi-Fi access points, and basic firewall troubleshooting? Assist with maintenance of servers, backups and system updates where applicable- Hardware & Asset Management? Deploy and configure computers, mobile devices and warehouse technology? Maintain accurate inventory of IT assets across US locations? Support onboarding of new employees with workstation setup and system access. Ensure joiner-mover-leaver processes are robustly and consistently appliedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in Washington is looking for an Information Technology Specialist to join the team on a large government contract. This specialist will be providing information technology field services... More and troubleshooting support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 2-4 tickets a day involving issues with laptops, desktops, printers, phones, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assisting information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through the application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less