Job Search Results for service desk

Insight Global is looking for a System Administrator to join one of their federal contracting clients in the Baltimore, MD area. The System Admin will support a SATCOM contract and will be in charge... More of operational support, sustainment, and oversight of STRMM (SATCOM Terminal Remote Management and Monitoring) systems across local and remote environments ? configuring and monitoring satellite dishes remotely. This role works closely with Network Engineers, vendors, and military stakeholders to ensure system availability, security compliance, and timely resolution of issues. An active Secret security clearance is required.This is a fully onsite opportunity ? 5 days a week. Essential Duties & Responsibilities-Support Network Engineers with STRMM software updates across cluster and terminal servers-Coordinate with CodeMettle to implement applicable IAVA updates and deploy required patches to remote systems-Work with SMC Help Desk personnel to oversee sustainment and support activities for local and remote STRMM systems-Monitor and manage CodeMettle-assigned trouble tickets, ensuring issues are tracked and resolved from open to close-Coordinate with AFCENT and CodeMettle engineers to troubleshoot and resolve STRMM-related system issues impacting the AFCENT network-Ensure systems remain compliant with military cybersecurity and operational requirements-Provide documentation, reporting, and status updates as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Deployment Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows... More 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.Key ResponsibilitiesSupport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11Pre-provision and configure devices using Microsoft AutopilotDeploy, configure, and validate Windows 11 endpoints according to firm standardsEnroll and support mobile devices (iOS and Android) using Microsoft IntuneAssist with user setup, profile configuration, and validation of access to required applications and resourcesProvide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activitiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibilityFollow established runbooks, deployment procedures, and security standardsDocument deployment steps, issues, resolutions, and best practices to support knowledge transferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transitionProvide feedback and recommendations to improve deployment processes and user experienceTrack and manage device inventory throughout the deployment lifecycleTravel to firm office locations within the region as required to support onsite deploymentsTargeting $35 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are hiring a Sales Director to build and lead a new Growth Team focused on expanding our managed and recurring revenue business. This leader will own the strategy and execution for pipeline... More generation, deal pursuit, and account expansion across managed services and subscription/recurring offerings. You will partner closely with Marketing, and establish a repeatable sales motion, and deliver predictable ARR/MRR growth.Key Responsibilities?Build and lead a high-performing Growth Team (hiring, onboarding, coaching, performance management) focused on managed services and recurring revenue.?Own and deliver quarterly and annual new ARR/MRR and expansion targets; establish forecasting rigor and pipeline hygiene.?Define the go-to-market strategy, segmentation, and ideal customer profile (ICP) for managed/recurring offerings; translate strategy into measurable plays.?Create a repeatable sales motion, including discovery, qualification, value messaging, pricing/packaging alignment, and proposal/SoW standards for managed services.?Drive pipeline generation in partnership with Marketing (campaigns, outbound sequences, events, partner initiatives) and ensure efficient lead-to-opportunity conversion.?Lead complex deal cycles from first meeting through negotiation and close; structure multi-year agreements and renewals to optimize retention and growth.?Implement and improve sales operating cadence: weekly pipeline reviews, account planning, QBRs, deal desk/approval flows, and CRM data quality.?Represent the Growth Team in cross-functional planning; ensure alignment of capacity, delivery readiness, and customer success outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:The Service Management Technician II will troubleshoot, diagnose, and resolve problems related to computer hardware, software, mobile devices, printers and other technology tools and... More products. Working in a team environment, the Service Management Technician will provide end-user and visitor support in accordance with established operational and procedural measures and document events for reference/tracking and compliance purposes. Incidents and requests will be tracked in a helpdesk ticketing tool. A positive Customer Service oriented attitude is required.Essential Job Functions:The role is responsible for receiving, prioritizing, and responding to Service Desk requests in accordance with established service-level agreements while managing user and device tracking through a global ticketing system. The technician resolves issues related to computer hardware, software, mobile devices, printers, and other technology tools through in-person, phone, email, or remote support, guiding customers through troubleshooting and problem-solving processes. Unresolved issues are escalated to the appropriate level of support, and detailed records of incidents and requests are maintained for tracking and compliance purposes. The position also involves assisting with installations, user profile setups, password resets, and contributing to the creation and maintenance of enterprise operations documentation. Additionally, the role supports internal and external audits and ensures risks related to changes to critical assets are properly considered and mitigated through change control.This position's pay ranges from $30-$40/hr depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Deployment Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows... More 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.Key ResponsibilitiesSupport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11Pre-provision and configure devices using Microsoft AutopilotDeploy, configure, and validate Windows 11 endpoints according to firm standardsEnroll and support mobile devices (iOS and Android) using Microsoft IntuneAssist with user setup, profile configuration, and validation of access to required applications and resourcesProvide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activitiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibilityFollow established runbooks, deployment procedures, and security standardsDocument deployment steps, issues, resolutions, and best practices to support knowledge transferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transitionProvide feedback and recommendations to improve deployment processes and user experienceTrack and manage device inventory throughout the deployment lifecycleTravel to firm office locations within the region as required to support onsite deploymentsTargeting $35 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Assistant Property Manager for a property management client in Del Mar, CA. This is a contracted, fully onsite role working Monday through Friday from 8:00 AM to 5:00 PM.... More The position will begin as a two-month contract, with potential to extend based on business needs.This role provides day-to-day administrative, accounting, and coordination support to the Asset Management and Property Management teams. The Assistant Property Manager serves as a primary liaison between tenants, vendors, accounting, and internal teams. The role supports property operations without owning tenant decisions and reports directly to the Property Manager. This position is intended as temporary coverage during a period of increased workload and internal transitions and is heavily focused on administrative and coordination responsibilities.Additional Responsibilities Include: - Serve as the first point of contact for tenants, vendors, and visitors- Provide front desk and phone coverage- Process invoices, review aging reports, and assist with receivables follow-up- Generate and run reports in Yardi- Support month-end close, accruals, variance reports, and budget tracking- Maintain tenant files, rent rolls, stacking plans, and contact lists- Coordinate vendor access, contracts, purchase orders, and follow-ups- Track tenant work orders and coordinate with engineering, security, and janitorial teams- Assist with tenant communications, move-ins, signage, and on-site walk-throughs- Conduct weekly property walks and document issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Overview: Insight Global is seeking an IT Project Manager who will lead IT infrastructure and network operations across two hospitals in Washington, DC. This is a hands-on leadership role with no... More direct reports, ideal for someone currently in an Assistant Manager, Supervisor, or IT Management position within a healthcare institution.The ideal candidate is super sharp, thrives in fast-paced environments, and can stabilize complex IT ecosystems while collaborating with physicians and clinicians. You will lead projects, manage vendors, and ensure operational excellence across infrastructure, security, and IT operations.We are looking for someone who is not only technically skilled but also a strong technical journalist, able to clearly document processes, communicate complex technical concepts in simple terms, and produce concise, accurate reports for leadership and stakeholders.Key Responsibilities: ? Oversee the operational integrity, performance, and security of IT infrastructure, including networks, servers, and cloud environments.? Lead projects and meetings with internal stakeholders and external vendors.? Manage IT operations across service desk, biomedical devices, and enterprise systems (Cerner, Microsoft 365, Cisco telephony, Dell desktops).? Drive initiatives in infrastructure, information security, and project management.? Troubleshoot complex technical issues and ensure timely resolution.? Collaborate with physicians, clinicians, and corporate IT teams to align technology with clinical needs.? Document technical workflows, create clear reports, and communicate updates effectively to leadership.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are supporting a high-priority government program office seeking a senior ISR leader (Intelligence, Surveillance, Reconnaissance) to advise on the development and fielding of next-generation Air... More Moving Target Indicator (AMTI) capabilities. This role is ideal for a retired senior military officer with deep airborne ISR experience who wants to influence how future systems are designed, acquired, and operationally deployed. In this position, you will serve as a trusted advisor to government leadership, translating real-world mission needs into system requirements and acquisition decisions. You will work closely with program managers, engineers, contractors, and operational stakeholders to ensure airborne radar and ISR systems deliver meaningful, usable capability to the warfighter. This is a hands-on advisory role, not a desk-only job, you?ll be shaping mission concepts, guiding technical tradeoffs, supporting testing and integration, and helping ensure programs stay realistic on cost, schedule, and performance.Key Responsibilities? Advise Program Manager and senior government leadership on AMTI mission requirements, system performance, and operational integration? Translate concept of operations into technical requirements and system specifications? Provide subject matter expertise on airborne radar systems, including MTI/AMTI performance, limitations, and tradeoffs? Support systems engineering and integration activities, ensuring alignment across sensor, platform, communications, and ground exploitation segments? Assess technical risk areas (e.g., radar performance, data latency, integration constraints) and recommend mitigation strategies? Participate in design reviews, test planning, and operational assessments (DT/OT)? Support development of acquisition strategies, ensuring technical realism in cost, schedule, and performance planning? Interface with prime contractors, government labs, and operational stakeholders? Mentor junior engineers and analysts within the program officeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Configuration Engineer to join a top global consulting firm. This firm delivers solutions through innovative management consulting, technology, and corporate & digital... More ventures. The engineer will join an agile engineering squad and will independently execute configuration, administration, and L2 support work across multiple smart office systems.Responsibilities:?Configure and administer Appspace for desk and room booking, including floor plans, booking policies, permissions, and office go lives?Support and maintain OfficeSpace during legacy offboarding, including cutover support and scenario staging?Manage Microsoft Exchange Online room mailboxes using PowerShell, including booking policies, auto accept rules, and Outlook Room Finder validation?Provide L2 ServiceNow support, troubleshooting platform and integration issues independently?Support VergeSense occupancy sensors post go live, including issue resolution and testing framework development?Perform QA and integration validation for Vecos smart lockers during installations?Own platform configuration end to end, working directly with global office stakeholders?This position is a 12-month contract with potential extensions. Individuals must be located in India, local to Delhi to go into the local office on a weekly basis. Pay Rate: $13/hr-$20/hr Exact compensation may vary based on several factors, including geographic location, skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:The Office Administrator will support a large corporate office in Vancouver WA (Portland Metro area) as the primary administrative point of contact. This person should have experience... More supporting a similarly large, corporate environment and should intend on administration being their career, as this is a long-term opportunity and this line of business offers room for growth.As a Workplace Office Administrator, you hold a central position in guaranteeing the smooth operation of our offices, encompassing both on-site and remote support. This versatile role entails delivering extensive administrative support to personnel at every level, thereby enhancing the overall efficiency and professionalism of our work environment.Essential functions: -Supplies and inventory management, for example ordering supplies and snacks and organizing them in the office appropriately-Facilities support, for example calling a plumber or repairman as needed-Support for AP processes (AP processing not included, but you will prepare the data collection/entry, review and send for processing, tracking for payment/issues, handling all indirect expenses and invoice submittals to accounting team)-Preparing the office, catering, conference rooms etc. for visits from Executives-Any other ad hoc administrative support duties that arise?Provides administrative support to all levels of staff in the office including support of team/project/client meetings, communication, and coordination of activities in an office or project site.?Administrators are assigned to specific geographic areas* ? some may be remotely located. Remote locations are considered 2+ hours from another office location. May be responsible for support of remote office locations as assigned. This may include business travel.?Responsible for general office upkeep and liaison with building management for maintenance requests, issues (i.e., AC/heat service,) and security access cards. COORDINATION WITH FACILITIES?Responsible for visitor management such as answering incoming calls and welcomes office guests and ensures front office sign-in sheets, including International Travel forms, and Office Safety Guidelines are up to date.?Coordination of shipping/deliveries such as incoming and outgoing U.S. and overnight mail, distributes incoming mail/packages i.e., FedEx/UPS/Amazon/Staples.?Coordination of Managed Print Service program such as printer liaison, maintenance, paper/print supplies, instructions for print drives, and assists in coordinating with ARC for large plotter printing requests. COORDINATION WITH FACILITIES?Assists with procurement of approved office materials and supplies as required.?Provides assistance for new hire onboarding, completion of I-9?s, etc. ? this includes working with IT on all required new hire equipment along with collection of IT equipment and security cards for employees exiting the company.?Coordinates safety and compliance programs for office, including maintenance of office standards ? visitor guide, bulletin boards, inspections of fire extinguishers, AED, AED/CPR Certification, and first aid kits, including PPE. COORDINATION WITH FACILITIES?Assists with project support, i.e., technical/project assistance, document control (electronic and hard copy), records management processes (filing, archiving), which includes assistance with project-specific reports, data management, uploading of documents to project websites, project file structure assistance, and construction administration.?Additional project support may include project coordination, tracking of task orders and project contracts, maintain project plans as well as project procedures manuals, workflows, QA review of reports/correspondences, and other project coordination as needed.?May be assigned to assist with financial reports for office leaders which includes spreadsheet consolidation, tracking of data, senior staff tracking and travel/expense report support, and/or utilization reports.?May assist with Procurement activities such as Accounts Payable, Purchase Orders, etc.?May serve as timecard administrator to ensure timecards are completed and submitted on a weekly basis. Task activity and office location details are required.?May be assigned to assist with vehicle fleet program for the region, working directly with national vehicle lead and facilities administration teams on tracking all required documents, leases, and approvals for maintenance requests, processing new requests and drivers, and collecting monthly driving records for each vehicle.?May be assigned to support established Document Processing requests. Includes demonstrated competence using Microsoft Office applications is required with emphasis on creating Excel spreadsheets, formatting Word documents and developing PowerPoint presentations. ?May be assigned to serve as on-site (physically at office location) local office point of contact for coordination of IT issues with Service Desk team, including new computer setup, return out of service machines, server/HVAC/other equipment issues, A/V set-up assistance and responding to Service Desk emails for additional information. COORDINATION WITH FACILITIES?Exercises responsible and ethical decision-making regarding company funds, resources and conduct and adhere to Code of Conduct and related policies and procedures.?Must possess a high level of professionalism, communication skills and positive attitude when interacting with colleagues, clients, guests and other employees in the office. Positive employee engagement is a priority.?Must be comfortable working in a fast-paced environment with short deadlines, interruptions, and multiple tasks.?Must be able to prioritize assignments with minimal supervision along with time management, resourcefulness, fine attention to detail and follow-through.?Must be a strong team player, collaborative, with strategic thinking.?Other duties as required by business needs.?As a performance metric, all employees in the workplace must provide daily timecard comments specifying their work assignments, particularly when working from home or when absent from the office. Work-from-home schedules must align with the weekly work schedule set and approved by the Area Manager. Any changes to scheduled work or unexpected absences must be promptly communicated to the area manager to ensure adequate office coverage.?Employees may be assigned stretch assignments as needed, which are projects or tasks designed to challenge and develop their skills beyond their regular duties. These assignments provide opportunities for employees to explore new areas, enhance their expertise, and contribute to their professional growth.This will be a contract-to-hire position, and only candidates who can commit to long-term employment will be considered. Annual compensation will vary based upon individuals? relevant experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less