Job Search Results for automation

Lead, coach, and develop a team focused on delivering exceptional customer experiences across end-to-end service workflowsTrack, measure, and report on key customer experience performance indicators... More (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (CSAT)Analyze customer feedback and operational data to identify trends, root causes, and opportunities to improve the customer journeyTranslate complex data and insights into clear, actionable recommendations for cross-functional stakeholdersPartner closely with internal teams to ensure customer pain points are identified, prioritized, and addressedLead cross-functional initiatives to implement process improvements and system enhancements that positively impact customer experienceManage and monitor operational queues and workflows to ensure efficiency, quality, and service-level adherenceOversee daily staffing and queue management, including schedules, shifts, specialty skills, time off, meetings, and trainingCoordinate across departments to ensure consistent execution of processes and service standardsEffectively allocate resources by identifying performance trends, operational risks, and opportunities for improvementDesign and implement innovative, efficient processes to reduce cycle times and improve service qualitySupport, recommend, and implement technology and automation initiativesRoutinely review individual and team performance metrics, providing coaching and feedback to drive continuous improvementPerform additional related duties as assignedDemonstrate behaviors aligned with organizational values, culture, and customer-centric principlesThis role pays up to $36 hourly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior Full Stack Software Engineer to support a large-scale digital transformation focused on building digital-first customer and associate experiences. This role will be... More heavily backend-focused, centered on building and orchestrating APIs, modernizing legacy applications, and developing cloud-native solutions in AWS. The engineer will play a key role in their cloud migration strategy, including the long-term exit from on-prem data centers.Par Range Falls Between $55-64/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for five IP Configuration Engineers to support a large modernization project across 4,000+ sites. They will be working on a team of 9 engineers and expected to work cross... More functionally with other supporting teams. The Engineers will be responsible for engineering customized configurations for IP networking equipment based on the customers' requirements. The Engineers must have high attention to detail in order to ensure accurate network documentation and plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking Integrated Marketing Manager for one of our Medical Device clients for a direct hire opportunity. This person is expected to come onsite 4x/week in Versailles OH. The... More Integrated Marketing Manager is responsible for Develops and executes communications strategies and marketing programs to support company must-wins and initiatives. Manages projects across all media platforms including project budgets. Uses data to provide direction on campaign optimizations to enhance marketing performance. Manages teammates who develop and execute copy creation, dealer programs, tradeshows, and events. Has a direct line of reporting to the business unit Downstream Marketing Director, with a dotted-line reporting to the Senior Integrated Marketing Manager.ESSENTIAL/PRIMARY DUTIES:? Oversees and prioritizes communications projects including programs, promotions, product launches, digital marketing campaigns, social media, advertising, media relations, awards, trade shows, dealer sales meetings, events, and other assignments as requested.?Develops and manages marketing communications strategies, tactics and plans based on current technological trends and various target audiences.?Meets with key stakeholders, communicating project requirements and objectives.?Oversees, in conjunction with the digital marketing manager, the demand engine information flow of data and execution of its main elements (lead generation, qualification, CRM, marketing automation, nurturing, analytics).?Provides leadership, creates, and maintains project schedules, and collaborates with internal support teammates, while adhering to schedules and implementing deliverables.?Manages the development of marketing materials and ensures cohesive presentations in support of brand guidelines.?Compiles marketing initiative analytics to measure results and optimize performance.?Maintains and manages allocated budgets.?Manages advertising schedule and submissions in support of external publication contract agreements.?Monitors and reviews content marketing efforts with the ability to nurture and repurpose if needed. SECONDARY DUTIES:?Performs other duties as assigned.?Interacts with sales, marketing managers, distributors, and customers to gain knowledge of market needs for content development.?Schedules, manages, and actively participates in marketing strategy meetings.?Develops contacts and working relationships with vendors and suppliers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Regional Quality, Compliance & Safety Manager to support and strengthen clinical operations across multiple regions. This organization is a growing,... More multi-state home care provider delivering nursing and home health aide services in patients? homes. The role is critical to maintaining high standards of clinical quality, regulatory compliance, and patient safety while supporting scalable growth.Role OverviewThe Regional Quality, Compliance & Safety Manager is responsible for owning and improving clinical documentation, compliance standards, and quality assurance processes across all regions. This role ensures that clinical care is accurately documented, compliant with all applicable regulations, and consistently audit-ready.This individual serves as the internal subject matter expert on state, federal, ACHC, and Department of Labor (DOL) regulations and works closely with clinical, billing, intake, scheduling, and operational teams to align workflows, reduce risk, and improve efficiency. The role is both strategic and hands-on, combining system design, oversight, training, and enforcement of standards.Key ResponsibilitiesClinical Documentation & EMR OptimizationDesign, build, and continuously improve EMR forms, templates, and documentation workflowsEnsure Plans of Care are clinically appropriate, compliant, defensible, and aligned with authorized hoursStandardize documentation practices across regionsIdentify opportunities for automation and process improvement to reduce manual work and improve visibilityQuality Assurance & Chart OversightOversee QA review of all clinical documentation, including assessments, reassessments, supervisory visits, and dischargesTrack late charts, documentation errors, and recurring issues by clinician or regionConduct root-cause analysis and implement corrective action plansEnsure documentation supports efficient billing and minimizes pre-billing delaysRegulatory Compliance & Survey ReadinessMaintain compliance with all applicable home health regulationsMonitor regulatory changes and proactively update workflows and documentation standardsLead audit preparation, mock surveys, and regulatory inspectionsEnsure policies and procedures remain current and consistently followedCross-Functional CollaborationPartner with RDONs, SCMs, Intake & Authorization, Scheduling, Billing, and OperationsServe as a resource for documentation and compliance questionsBridge communication between clinical staff, physicians, and administrative teams to resolve gaps quicklyClinical Training & Infrastructure LeadershipDevelop and deliver clinical documentation training and education programsSupport onboarding, competency validation, and ongoing education initiativesCreate standardized tools, guides, and workflows to support multi-state operationsPromote a culture where documentation excellence supports clinical quality and complianceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position OverviewJoin an on-premises OpenShift Platform Engineering team supporting enterprise-scale Red Hat OpenShift environments (versions 4.12 and 4.14). This role focuses on platform stability,... More upgrades, architecture, and operational excellence across container infrastructure.Key ResponsibilitiesParticipate in planning and executing OpenShift platform upgrades.Provide guidance and knowledge sharing on configuring Red Hat OpenShift, open-source tools, and related vendor technologies.Support projects involving architecture design, installation, configuration, patching, and lifecycle management of OpenShift clusters.Perform system administration tasks including design, build, support, and troubleshooting of OpenShift environments.Conduct performance tuning, optimization, and system hardening for OpenShift platforms.Review and improve platform health checks and maintenance scripts.Ensure infrastructure configurations align with best practices and operational standards.Develop and maintain executive-level and operational dashboards to track progress against key success metrics.Participate in escalated support activities related to OpenShift issues.Document platform architecture, designs, and integrated components in internal knowledge repositories.Mentor internal staff on OpenShift technologies and best practices.Contribute to the development of container security standards and controls.Project (Delivery) Manager ResponsibilitiesLead project kickoff meetings with stakeholders and consultants.Collaborate with the client-side project manager to define objectives, scope, and delivery milestones.Coordinate vendor and support resources as required.Provide regular updates and briefings on resource utilization and project activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

In this role, you will be responsible for building and expanding a new internal developer portal (IDP) using Port as the central platform. The core focus will be consolidating tools, data, and... More workflows into a single source of truth for engineering teams?eliminating the current need for developers to navigate multiple systems to perform routine tasks. You will configure and maintain Port connectors, integrate APIs, and automate self service actions that currently require coordination across five different teams. Your work will involve pulling data via APIs, handling JSON, organizing the underlying data model, and customizing the UI to match how teams need to consume and interact with information. You will partner closely with DevOps, platform engineering, and service owners to integrate systems such as GitHub, ServiceNow, and Jira. This position requires a blend of DevOps engineering experience, system integration skills, and analytical thinking to design how the database, UI, and workflows should operate. Although heavy coding is not required, scripting may be used when connectors are not available. In addition, you?ll contribute to long term strategy by helping build out the team that will support and scale the IDP over time.$65/hr to $80/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly-skilled Senior Business Analyst to spearhead the implementation of our next-generation external search engine for the business website. This role is crucial in leading the... More transformation of the customer search experience leveraging advanced search technologies to improve product discoverability, and support our customers and partners in finding the right information quickly and efficiently. Job Responsibilities:Manage Global Sales & Marketing IT Digital Transformation projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget deliveryCollaborate and partner with business and IT in defining, preparing and executing projects and change programsoGather and analyze business requirementsoUnderstand the needs of the business on a strategic and operational level oDevelop overall project plans and approach in collaboration with the business team oDevelop high-level functional design and create business workflows and user flows as neededoAnalyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriateoMitigate risks and address project obstacles as neededoDrive implementation with the onshore/offshore software development teamoEffectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issuesoConduct IT acceptance testing and coordinate testing with usersoCoordinate project deployment with the release management teamMay be responsible for sourcing, negotiations and managing outside vendorsCollaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Role SummaryResponsible for providing technical and engineering expertise to maximize site equipment availability, reliability and reduce maintenance costs through system and process continuous... More improvement, i.e., LEAN principles and Continuous Improvement methodology. Develop and implement strategies and methods that improve preventive maintenance processes and procedures resulting in enhanced equipment performance. Technically support all aspects of maintenance operations while ensuring compliance with SOPs, cGMPs, safety procedures, quality standards, OSHA standards, other regulatory agency standards, good maintenance practices, and corporate initiatives. A summary of responsibilities is as follows: ?Engineering SME responsible for regulated utility (Clean Steam, WFI and Compressed Gas) generation and distribution. ?Work closely with manufacturing personnel/other departments to resolve manufacturing issues and implement process improvements. ?Act as a liaison between maintenance and manufacturing personnel for corrective work and utilities support.?Support implementation of process equipment upgrades and optimization.?Capital projects for new bioprocess equipment purchase, installation and facility integration.?Trouble shooting issues with utility support of process equipment.?Coordination with other plant engineers, validation and automation colleagues in support of manufacturing operations. Responsibilities Provide technical support for equipment and process improvement initiatives using good engineering practices, simple & advanced problem-solving techniques.?Foster a Safety Culture?Experience with Pharmaceutical clean room design and requirements?Experience with regulated utility (RO, WFI, clean steam, compressed gases, etc.) generation and distribution?Subject matter expert for adherence to all regulatory requirements pertaining to regulated utilities. ?Fully Accountable for all assigned area Infrastructure Assets.?Plan and Forecast work required for assigned area Infrastructure Assets.?Provide good judgment and innovation by utilizing and adapting a broad knowledge of engineering principles and practices acquired through progressive experience.?Remain current in requirements of the ever-changing business environment inclusive of site/network plan of record, capital budgeting and total cost of ownership including reliability.?Preparation of Capital Investment requirements to maintain assigned area?s Asset Reliability and Plan of Record.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Databricks R&D Operations Organization is seeking a highly motivated and technically skilled Technical Program Manager (TPM) to lead and oversee data annotation programs that power our... More cutting-edge AI research initiatives. This role sits at the intersection of program management, data operations, and AI/ML, and will play a pivotal part in ensuring that our data annotation efforts are scalable, high-quality, and aligned with the needs of our research and product teams.You will collaborate closely with researchers, data scientists, ML engineers, and vendor operations to drive the end-to-end lifecycle of large-scale data labeling and curation efforts ? from strategy and planning to execution, delivery, and quality evaluation.Responsibilities include: ? Program Ownership: Drive large-scale data annotation programs end-to-end, from scoping requirements to delivery and post-mortem analysis.? Cross-Functional Collaboration: Partner with AI Research leadership, AI researchers, data scientists, ML engineers, and product managers to define data needs, success metrics, and annotation guidelines.? Vendor & Workforce Management: Manage external annotation vendors and internal labeling teams, including contract negotiation, SLAs, quality standards, and throughput planning.? Quality & Process: Design and implement robust quality control pipelines, annotation tools, and feedback loops to ensure data quality at scale.? Tooling & Automation: Collaborate with engineering to improve annotation infrastructure, workflows, and data pipelines for efficiency and scalability.? Data Strategy & Governance: Contribute to data governance best practices, including privacy, security, ethics, and compliance in annotation workflows.? Reporting & Metrics: Define and track key program metrics (cost, quality, speed, volume), and regularly communicate progress to stakeholders and leadership.? Internal Adoption: Coordinate internal adoption of agentic AI products by building onboarding processes, workflows, and change management strategies.? Data Quality Leadership: Establish and standardize processes for measuring, monitoring, and improving data quality across datasets and annotation teams.? Customer Engagement: Collaborate with external customers and research partners on evaluation workshops, pilots, and feedback sessions to drive continuous improvement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less