Job Search Results for desktop support

Ensure employees have reliable IT support so they can complete daily work without disruptionHandle incoming technical issues through phone, email, and ticketing systems, prioritizing and resolving... More requests efficientlyCoordinate with external vendors and service partners to support hardware installs, network setup, and infrastructure rolloutsRespond to user inquiries and troubleshoot application, system, and connectivity issues in a timely mannerDocument, track, and manage all support activity within an incident/ticket management system, escalating when neededCreate and maintain internal documentation outlining common issues, fixes, and troubleshooting stepsPartner with the broader IT team to support incident resolution, problem management, and root cause analysis effortsBuild strong working relationships with internal teams and stay aligned on upcoming office changes or project needsProvide hands-on support including troubleshooting hardware/software and assisting with office setups, relocations, and equipment installsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an AI Service Desk Support Technician for one of our clients in the biotech space. This role will be located in New York City right near Penn Station and will be onsite five... More days per week. As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment.You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations.Key Responsibilities? Serve as the first point of contact for end users seeking technical assistance via phone and digital channels? Review, assign, and manage support tickets through the Freshservice ticketing system? Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access? Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues? Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution? Work fluidly between the ticketing system and Slack to support real-time collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for technical assistance and support for computer systems,... More hardware, or software. They will also be responding to queries, run diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service. Compensation: $20/hr to 25/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking an entry level Field Services position, but the person must be organized and capable of planning, scheduling, and executing employee user moves, which is the primary... More responsibility of the role. This includes coordinating with Administrative Services, communicating directly with employees about their move schedules, and physically relocating and reconnecting their IT equipment at their new workspace.Additional responsibilities include:? Executing user moves and MAC work while maintaining cabling and network standards? Installing end user devices including PCs, printers, phones, headsets, and peripherals? Supporting digital signage deployments across office and plant locations? Coordinating IT asset disposal through ServiceNow workflows? Assisting with basic data infrastructure work including rack equipment, patching, and cablingThe role requires someone who communicates well with users and internal teams and is comfortable with both planning work and performing hands on tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large Oil and Gas company in the Greenway Plaza areaof Houston, Texas is looking for an Sr. Active Directory Engineer. This person will be joining the Identity Access Management team and be... More responsible for standingup thousands of new domains of an enterprise level on-prem environment from the ground up. This person must have the Active Directory architectural knowledgeand be able to blue print standing up new environments while also being able to actually do the engineering work themselves. They need to be comfortable spending about 50% of their time on on-prem AD tasks. On a daily basis, they will handle all AD related requests such as managing shared drive permissions, identifying owners of AD groups and defining and managing group policies (GPOs). They will support day-to-day AD tasks such as user object management, replications, and shared drive access. They need to be the engineer actually doing all of the tasks, escalations and building out a new environment, not just part of a team doing the work. This is a very large environment with 10-11 domains on the OT side alone. The AD Advisor will inherit existing AD environments being migrated to AzureAD and also build out the new environments from the ground up on on-prem AD for the company's new low carbon environment. They will rely on this person to supplement areas where the current team members are lacking from an on-prem AD perspective. They are currently stepping into federation of identified so knowledge around federation authentication and identity management best practices is important.?This role will sit onsite 3 days a week and pay anywhere between $80-$89/hr depending on previous experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Field Service Center (FSC) team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service... More Center team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.Role Description (and additional job description)The FSC Connect Support Team Manager leads the team responsible for support of GFiber Installations ensuring on schedule completions. In this role, you will focus on coaching, performance management, and overseeing daily operations to ensure excellence. You will provide leadership and direction, ensuring the team effectively navigates same-day challenges using tools like Salesforce and Oracle Field Service Cloud (OFSC).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an onsite IT Help Desk Technician to provide front-line technical support for their customer in Ipswich, MA. This individual will be responsible for supporting both... More on-site and remote users in a fast-paced enterprise environment. This role focuses on day-to-day end-user support, device setup, troubleshooting, and ticket management using FreshService as the primary service desk platform.The ideal candidate is customer-focused, comfortable supporting Windows and macOS devices, and able to work independently while collaborating closely with the Helpdesk team. Key Responsibilities:- Provide Tier 1 / Tier 2 support for end users across Windows and macOS environments- Respond to incidents and service requests submitted via FreshService, email, phone, or walk-up support- Troubleshoot hardware and software issues, including laptops, peripherals, printers, and conference room equipment- Image, configure, deploy, and troubleshoot endpoint devices for new hires and existing employees- Support Microsoft 365 applications (Outlook, Teams, OneDrive, Office apps)- Track, document, and update tickets clearly to ensure accurate communication and timely resolution- Escalate issues appropriately when root cause exceeds tiered support scope- Follow established IT processes, security guidelines, and documentation standards- Provide professional, courteous support to users at all technical skill levelsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OverviewWe?re partnering with a leading digital marketing organization to hire an Oracle ERP Fusion Specialist to support their internal accounting team. This role will focus on day-to-day system... More support, troubleshooting, and helping business users better leverage Oracle Cloud ERP.________________________________________Responsibilities?Provide functional support for Oracle ERP Fusion modules (GL, AP, Fixed Assets, Expenses, Cash Management)?Act as a go-to resource for accounting users, answering system-related questions and explaining system behavior?Troubleshoot issues and guide users through resolving errors or incorrect transactions?Perform minor configuration updates and standard system changes?Monitor system performance and proactively identify potential issues?Partner with internal stakeholders to translate business needs into system solutions?Track and manage support requests via Jira (Atlassian) and communicate via SlackWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for Helpdesk Technician to support one of our largest Oil and Gas clients in Houston, TX. This person will be responsible for handling a high level of internal level 1 and 2... More support tickets, and providing excellent written and verbal customer support. The ideal candidate for this position will come from a IT or Service Desk background, and will be expected to be onsite in Downtown Houston 5 days a week, Monday through Friday. The pay rate for this position will be $25/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center... More team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.Role Description (and additional job description)The Field Services Center Install Save Desk supports the dispatch and technical support of: installing and repair of GFiber services. Your primary responsibilities will require the use of service support software such as Salesforce - Service Console and Oracle Field Service Cloud (OFSC), understanding of how to work through same day challenges that prevent technicians? completion of installations. ResponsibilitiesDrop readiness for installs checks and follow upCoordination with Vendor Dispatchers to resolve quota availability for schedulingContacting Customers to coordinate scheduling.Coordinates multiple repair and maintenance resources for Repair and MaintenanceCoordinate install fulfillment dispatch and handling calls from technicians.Have knowledge of in-home installations procedures Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.Have capabilities to reason through ticket prioritization. Maintaining established KPI?s for Installation Job competition ratesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less