Job Search Results for desktop support

Insight Global is seeking an AV specialist to work at one of our top clients in the Cleveland, OH area. This person is going to be responsible for setting up and kicking off large meetings for the... More executive team. They are looking for someone who is very technical within AV and the go to person for such duties. The client is a Microsoft shop but use many different platforms. The ideal candidate has great communication skills and ability to connect with stakeholders. This role is roughly 25-32hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an experienced IT Specialist (Tier 2/3) to support a leading asset management firm in New York. This individual will act as the point person for all internal IT needs,... More working closely with an outsourced IT provider to support day-to-day operations, troubleshoot issues, and maintain overall system performance.This is a high-impact, team-of-1 role, ideal for someone who is hands-on, autonomous, and comfortable owning IT support across infrastructure, systems, and end-user support.Key ResponsibilitiesServe as the primary IT support contact for all employees, resolving hardware, software, and system-related issuesProvide Tier 2/3 troubleshooting and escalate issues as needed to external IT/NOC partnersManage and track hardware inventory, software licenses, and lifecycle planningCoordinate and support user setup, onboarding, and access management (ServiceNow/GetIT systems)Configure and deploy new hardware and user environmentsPartner with outsourced IT provider to monitor system performance and reportingOversee onsite technical resources and ensure proper support for end usersConduct network access reviews and entitlement audits on a regular basisParticipate in disaster recovery testing and planning effortsAssist with additional IT projects and initiatives as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for an Event Services Tier I IT Support Analyst to join their team. This individual will be responsible for working at the events (sports games, concerts,... More corporate events, etc.) held at Mercedes-Benz Stadium providing Tier I IT support. On an event basis, this individual will be responsible for running tickets and supporting the IT hardware infrastructure at MSB, which includes TVs, Microsoft Surface tablets, desktops, and more. This is not a full-time 40-hour role, and candidates will only work on a sign up basis for events held at MSB. Pay rate for this position is $30/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the Facilities Maintenance & Engineering team. Dispatch Agents serve as a critical first point of contact for... More facilities-related incidents across approximately 2,800 stores nationwide. This role is highly dynamic and requires strong real-time communication, quick judgment, and the ability to adapt under pressure.Daily responsibilities include answering inbound phone calls and emails related to facilities work orders, accurately documenting issues, and troubleshooting reported events in partnership with field technicians. Dispatch Agents must be able to quickly assess urgency, prioritize competing requests, and guide store teams through established processes while maintaining calm, confident communication.The primary goal of this program is to protect the client against product loss, operational disruption, and safety risks within stores. Dispatch Agents coordinate service with on-site technicians, store management, and internal stakeholders while managing a fast-paced queue of work orders across multiple systems simultaneously.This role requires individuals who can think on their feet, communicate clearly in time-sensitive situations, and make sound decisions with incomplete information. Successful candidates are comfortable operating in a high-volume, call-center-style environment and are confident navigating frequent change, shifting priorities, and real-time problem solving.Key Responsibilities:- Answer inbound phone calls and emails related to facilities incidents and maintenance requests- Create, triage, and prioritize work orders (25?40 per day) based on urgency and business impact- Clearly guide store teams and technicians through established processes and next steps- Troubleshoot and assess issues in real time, escalating appropriately when needed- Coordinate service efforts between technicians, store leadership, and internal partners- Accurately document work orders and interactions across multiple systems (phone, email, Maximo)- Operate effectively in a fast-paced digital environment while handling multiple active ticketsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for technical assistance and support for computer systems,... More hardware, or software. They will also be responding to queries, run diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service. Compensation: $20/hr to 25/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Phoenix, AZ (3 days/week) and Chandler, AZ (2 days/week). This person will be performing the... More following duties:- Imaging laptops and desktops via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.- Configuring laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.- VPN access by creating RSA tokens.- Improve software installation processes by issuing temporary administration codes through access management tools such as Avecto/Beyond Trust, reducing delays in project timelines.- Use PowerShell scripts for seamless data transfers and backups during laptop replacements or repairs.- Assist with timely equipment availability by coordinating leased device replacements and warranty repairs.- Resolve Office 365 security group issues during onboarding to minimize delays.- Facilitate browser data migration by assisting users with transferring bookmarks and OneNote data during laptop replacements.- During onboarding sessions, educate new employees on VPN connectivity, SharePoint navigation, printing, and IT ticket submission processes.- Assist users with mobile devices (email setup and WiFi)- General assistance with various Service Desk activities/special projects, as needed.- Provide excellent customer service to users and management, including prompt responses to requests.Periodically, this person will spend a day at a secondary site nearby to provide onsite support.This role will be onsite, Monday-Friday from 8am-5pm CST (1 hour lunch). Excludes major holidays and end of year closure (typically last week of calendar year).Compensation range: $24.00-30.00/hr. Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:Insight Global is looking for a District Technology Assistant to provide timely and effective technology support services to district staff and school personnel from a centralized district... More office, ensuring that hardware, software and end-user computing needs are resolved efficiently and with a high standard of customer service. This person can expect to handle the district?s day-to-day tech needs which includes, but it not limited to, responding to help desk tickets, troubleshooting hardware and software issues, and visiting schools when something can?t be fixed remotely. This person will be tasked in the set up and deployment of devices, keep tickets and inventory up to date, install approved software and updates, support tech for events and testing, communicate clearly with staff about timelines, and help with equipment moves or changes throughout the year as needed. This person's compensation will be based on 260 contract days on the board-approved 110 salary schedule. This position will require an 8-hour work day.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Mac Systems Engineer designs, implements, and supports enterprise Apple endpoint management with a strong focus on Jamf Pro. This role ensures secure, automated, and scalable lifecycle management... More of macOS devices while delivering a seamless end-user experience. The engineer partners closely with security, infrastructure, and end-user computing teams to maintain compliance, improve automation, and support a modern Apple environment.Responsibilities include managing macOS provisioning and zero-touch deployments, developing configuration profiles and security policies, automating device workflows through scripting, overseeing application and patch management, and providing advanced troubleshooting for escalated Mac-related issues. The role also develops reporting and dashboards to track device health, compliance, and audit readiness.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the Facilities Maintenance & Engineering team. Dispatch Agents serve as a critical first point of contact for... More facilities-related incidents across approximately 2,800 stores nationwide. This role is highly dynamic and requires strong real-time communication, quick judgment, and the ability to adapt under pressure.Daily responsibilities include answering inbound phone calls and emails related to facilities work orders, accurately documenting issues, and troubleshooting reported events in partnership with field technicians. Dispatch Agents must be able to quickly assess urgency, prioritize competing requests, and guide store teams through established processes while maintaining calm, confident communication.The primary goal of this program is to protect the client against product loss, operational disruption, and safety risks within stores. Dispatch Agents coordinate service with on-site technicians, store management, and internal stakeholders while managing a fast-paced queue of work orders across multiple systems simultaneously.This role requires individuals who can think on their feet, communicate clearly in time-sensitive situations, and make sound decisions with incomplete information. Successful candidates are comfortable operating in a high-volume, call-center-style environment and are confident navigating frequent change, shifting priorities, and real-time problem solving.Key Responsibilities:- Answer inbound phone calls and emails related to facilities incidents and maintenance requests- Create, triage, and prioritize work orders (25?40 per day) based on urgency and business impact- Clearly guide store teams and technicians through established processes and next steps- Troubleshoot and assess issues in real time, escalating appropriately when needed- Coordinate service efforts between technicians, store leadership, and internal partners- Accurately document work orders and interactions across multiple systems (phone, email, Maximo)- Operate effectively in a fast-paced digital environment while handling multiple active ticketsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking adaptable, professional, and hands-on Field Service Technicians to support two a large-scale PC deployment effort. This role is critical to ensuring smooth operations across multiple... More clinical and administrative locations in rural New York.Key Responsibilities:- Assist with the deployment of Cisco switches, routers, and endpoints under the direction of network engineers.- Support PC imaging, customization, deployment, and asset recovery.- Perform unboxing, burn-in testing, tagging, and documentation of IT equipment.- Travel to various clinics and hospital locations within a 20?30 mile radius of Cooperstown Hospital.- Work collaboratively with team leads and senior technicians to execute installations and troubleshoot issues.- Maintain accurate records of deployed and recovered assets.- Follow established procedures and adapt to site-specific requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less