Job Search Results for service desk

Insight Global is seeking an IT Systems Administrator to design, implement, and maintain IT solutions that support both internal and external users. You?ll join a team responsible for managing data... More centers, cloud platforms, and IT infrastructure across 700+ locations nationwide. The ideal candidate brings strong experience providing support and maintenance to IT networks, Infrastructure, and Microsoft technologies. This person will work cross functionally with profit center employees both remotely and onsite, system engineers, software developers and the IT help desk to maintain these IT system networks. Day to Day Requirements:? Providing remote and onsite technical desktop and Local Area Network support to employees ? Performing remote and onsite support for store startups, acquisitions, and other conversion activities ? Provide lifecycle testing and evaluation of computer equipment and commercial desktop software ? Assist in certification of all hardware and softwareRepair computer workstations and serversWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Hiring a team of intake coordinators to join an electronic device market research study in Menlo Park, CA for 6 months.Schedule: 7:30am ? 4:30pm Monday to Saturday (30-40 hours per week)Project... More Duration: 10/20 - End of April 2026 * Day to Day:This person is responsible for efficiently managing the check-in area, ensuring people are greeted warmly and ensuring paperwork is filled out efficiently. Must be tech savvy to assist with online paperwork (via DocuSign) completed on tablets. Ability to multi-task, to manage multiple people ?checking in? at once and adapting/prioritizing based on the schedule. Overall, must ensure the check in process moves smoothly for all parties involved in this consumer electronic research study.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Front desk admin supportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal... More opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Release Manager is responsible for defining, implementing and managing software releases across the company for large and small deployments. Plan, schedule and manage software and device... More releases across Windows and Mac environments leveraging Intune and SCCM. The Release Manager will act as a Project Manager managing multiple software requests and multiple project tasks to completion, as well as negotiate dates and communicate status from Users to Leadership. Coordinate and schedule deployments, ensuring minimal disruption to users and business operationsAct as a project manager, driving multiple software requests and release-related tasks to completionServe as a relationship manager, partnering with users, engineers, and leadership to align expectations and prioritiesAssess release readiness, risks, and impacts; recommend go/no-go decisions and mitigation strategiesCommunicate release status, timelines, risks, and outcomes clearly to both technical and non-technical stakeholdersFacilitate cross-functional collaboration between IT, engineering, security, and business teamsContinuously improve release processes, standards, and documentation to enhance efficiency and reliabilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

KEY RESPONSIBILITIES: ?Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues?Provide 2nd level user support for incidents that require local... More resolution and cannot be resolved by the Service Desk.?Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.?Provide hands-on support for IT project implementations and performs miscellaneous job-related duties as assigned.?Collaborate with End User Services Team to resolve end-user?s technology issues.?Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User?s team.?Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.?Support PC replacement programs and emergency exchanges.?Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.?Assist in the asset management of all end-user devices and manage the stock level of spare equipment. Additional Duties?Develop/optimized, repair and return to user procedures on OS/hardware related issues.?Keep IT manager inform about the state of the local infrastructure.?Support the Platform Service team for local backup operation in line with corporate policies?Any additional responsibilities assigned by his supervisor as required.?Orders and/or manages repair parts as required.?Assists with any necessary wiring for networks and phone services as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a proactive, detail-oriented, and highly disciplined Budget & Purchasing Analyst to support the CIO division of an Automotive Insurance Corporation, reporting to the Manager... More ? Service Desk & Workplace Technology. This role blends financial analysis and project coordination, including managing and reconciling budget transactions, supporting accruals, and partnering with senior technology leadership on budgeting, forecasting, and financial reporting. The individual will ensure all goods and services are properly ordered, received, and aligned to budget timelines, while also handling internal inquiries and contributing to contract and financial planning initiatives. On the project side, this person will manage hardware, software, and contract purchase requests, track project spend, forecast future maintenance costs, and collaborate cross-functionally with vendors, Purchasing, IS Managers, and Project Managers to ensure timely procurement, implementation, and documentation of IT initiatives aligned to project schedules and business needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Support Professional will provide Tier 2 Level Field Support to government personnel located throughout the world to support Networks. Responsibilities include: - Provide outstanding support... More to end users. - Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. - Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. Install software patches, updates, and upgrades, including remote server and workstation administrations. - Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. - Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified TS Network Monitor in support of one of our large federal clients at Langley AFB in Hampton, VA. This candidate will be supporting and be responsible for... More providing Tier-1 network monitoring, operational support, and Helpdesk services across a global enterprise. Their day to day will include but is not limited to: *Monitor all nodes for operational integrity *Initiate, maintain and respond to trouble tickets and other logs to document these anomalies as well as corrective actions *Populate and examine trouble and error logs for troubleshooting and capturing metrics *Provide technical support in data network planning, engineering, and design, as well as resolving problems or escalating to the appropriate level *Monitor and administer network tools for troubleshooting and metrics for trends analysis *Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis *Report all trouble calls upon receipt Compensation:$30/hr to $33hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Office Administrator provides day-to-day administrative and front-desk support for the local office operations. They serve as the primary point of contact for visitors, employees, and incoming... More calls. This role is responsible for managing office operations including ordering supplies, handling general office coordination, and acting as a liaison between the local office and corporate teams. The Office Administrator also supports basic fleet coordination as needed and maintains accurate office documentation, including employment and compliance-related paperwork such as I-9s. The ideal candidate is highly organized, professional, and capable of supporting a fast-paced AEC office environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day... More operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less