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Insight Global is looking for a Service Desk Manager who will be responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service... More across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.Key ResponsibilitiesOperational Leadership?Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.?Monitor ticket queues, assign priorities, and ensure SLA compliance.?Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).?Implement and optimize ITIL-aligned service management processes.Team Management?Lead, mentor, and coach service desk analysts to maintain high performance and engagement.?Conduct regular performance reviews and facilitate ongoing training and skills development.?Manage staffing schedules and workload distribution.Customer & Stakeholder Engagement?Serve as the primary escalation point for service issues.?Maintain strong communication with business units to understand support needs and identify improvement opportunities.?Ensure a customer-centric culture within the service desk team.Process, Tools & Continuous Improvement?Maintain and enhance the knowledge base and documentation.?Identify recurring issues and work with technical teams to resolve root causes.?Drive automation and improvements in tools, workflows, and service delivery.?Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).Governance & Compliance?Ensure adherence to security, compliance, and organizational policies.?Participate in audits and produce required reporting.?Contribute to IT disaster recovery and business continuity plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A growing pharmaceutical company based out of Boston, MA is seeing a Chief of Staff/ Strategic Operations Project Manager to support senior Commercial IT leadership. This role blends Chief of Staff... More and Strategic Operations responsibilities, acting as an operational partner to the IT Vice President and Portfolio Director.The ideal candidate will drive execution of strategic initiatives, support AI and technology governance, streamline cross functional operations, and develop executive level materials that enable clear decision making.Key Responsibilities?Develop executive level presentations, dashboards, reports, and readouts for IT DTE leadership.?Support and execute strategic and operational initiatives, improving discipline, governance, and operating rigor.?Act as a liaison between IT leadership and cross functional stakeholders.?Manage and maintain centralized technology, portfolio, and governance artifacts.?Support integrated planning, prioritization, and portfolio reviews across IT.?Track and report on operational metrics, resourcing, and performance indicators.?Support budget tracking, forecasting, and financial governance.?Assist with AI governance, roadmap development, status tracking, and leadership communications.$75-80We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Application Analyst position is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the... More operation and administration of systems. The Application Analyst position troubleshoots issues and works with vendors on issue resolution and partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities for this position may include creating, documentation and assisting other IT groups and teams with issues and problems. The Application Analyst position ensures the services provided contribute to the successful accomplishment of department and organizational goals. This position possesses intermediate technical expertise to support specific healthcare applications and will cross train to become proficient in multiple applications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire an SAP Basis Team lead for a large manufacturing client in Solon, OH. The IT Team Lead, SAP BASIS position is responsible for the overall health, performance,... More security, and continuous availability of our SAP systems. Leading a team of IT professionals, the role ensures operational excellence while delivering technology solutions and support. Serves as the strategic liaison between IT and stakeholder groups to ensure technology initiatives align with business objectives and deliver measurable value. Maintains detailed technology and integration architecture at an enterprise and project level in collaboration with Enterprise Architects, IT operations teams, and subject matter experts from Swagelok IT and business units for assigned solutions. The role combines leadership responsibilities with hands-on contribution to both project execution and daily operations. Essential Duties and Responsibilities: Build and maintain SAP system infrastructure.o Hands-on administration of all enterprise SAP applications, including installation, configuration, upgrades, troubleshooting, and support in a hybrid environment.o Manage and maintain SAP high-availability (HA) and disaster recovery (DR) solutions.o Proactively monitor the SAP landscape to identify and resolve potential issues before they impact the business.o Advocate and drive adoption of best practices and fit-for-purpose solutions across the enterprise.o Develop, maintain, and update documentation for SAP BASIS policies and procedures.o Perform Root Cause Analysis and communicate resolution recommendations.o Implement operating systems and application patches and service releases as required.o Implement 3rd party and custom developed applications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project & Content Manager | Job DescriptionA Fortune 500 client is looking to add a Digital Project Manager to support its digital marketing team. This person will work as a liaison between... More marketing, technology and external agency partners to efficiently execute consumer-centric brand marketing programs across websites, apps and other owned digital platforms. This person must be:?Agile in his or her approach to project management. ?Collaborative and foster a productive team environment. ?Self-motivated and not require guidance to initiate standard assignments once properly trained.?Highly organized and comfortable in a fast-paced environment where he or she must be able to prioritize various workstreams.?Comfortable delivering clear and concise written and verbal communication and take the initiative to share information across all relevant stakeholders.?Able to identify when process change is needed and feel comfortable making recommendations to the broader team.?Driven to be a part of best-in-class digital marketing programs. Responsibilities:?Liaise with the business and all relevant stakeholders to understand their needs and expectations; act as intermediary between all relevant stakeholders, including Marketing Digital Engagement Managers, Agencies, IT Product Owners, IT Scrum Masters, IT DevOps Architects and Engineers, Service Providers, QA, and Consumer Care.?Assist in the development of detailed project plans ensuring the objectives, scope, deliverables, quality assurance checks and timelines are properly communicated between all relevant parties. ?Assign tickets created in Azure Dev Ops and monitor tickets for progress and blockers. Provide regular updates on project status, milestones, and any changes.?Manage expectations and work with relevant stakeholders to resolve any conflicts or issues that may arise in a timely manner.?Organize and host weekly digital stakeholders call with the business, Martech and all digital agency partners.?Manage content calendar for owned digital properties, including the website and app. ?Implement best practices and continuous improvement initiatives to enhance project outcomes.?Manage stakeholder access to internal tools and platforms.?Documents user requirements & digital solutions.?Creates and maintains user and support reference guides.?Troubleshoots non-technical issues.Compensation:$55/hr to $60/hr Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly-skilled Senior Business Analyst to spearhead the implementation of our next-generation external search engine for the business website. This role is crucial in leading the... More transformation of the customer search experience leveraging advanced search technologies to improve product discoverability, and support our customers and partners in finding the right information quickly and efficiently. Job Responsibilities:Manage Global Sales & Marketing IT Digital Transformation projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget deliveryCollaborate and partner with business and IT in defining, preparing and executing projects and change programsoGather and analyze business requirementsoUnderstand the needs of the business on a strategic and operational level oDevelop overall project plans and approach in collaboration with the business team oDevelop high-level functional design and create business workflows and user flows as neededoAnalyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriateoMitigate risks and address project obstacles as neededoDrive implementation with the onshore/offshore software development teamoEffectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issuesoConduct IT acceptance testing and coordinate testing with usersoCoordinate project deployment with the release management teamMay be responsible for sourcing, negotiations and managing outside vendorsCollaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Manage multiple projects within a larger programAlign incoming work to the approved roadmap and prioritiesCoordinate with delivery leads across teamsTrack progress, risks, and budget across... More workstreamsEnsure teams are aligned to future capacity and upcoming workMonitor execution using Jira and RallyUpdate portfolio tracking in ClaritySupport Agile ceremonies when neededDrive issue resolution and remove blockersPartner with business, IT, and analytics teamsEnsure analytics deliverables align with roadmap goalsProvide updates and reporting to program leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a FinOps Analyst for a large enterprise infrastructure and technology client. This individual will play a critical practitioner role focused on driving accountability and... More optimization across a massive multi-cloud environment. The FinOps Analyst will partner directly with hundreds of engineering and business account owners, translating cloud cost data into clear actions that drive measurable savings. This role goes beyond reporting ? it is hands-on, relationship-driven, and outcomes-focused, ideal for someone who enjoys influencing behavior, solving cost challenges, and helping organizations mature their FinOps practices from the ground up.D2D- Own a portfolio of 500+ cloud account owners across AWS, Azure, GCP, and/or OCILead monthly cost review meetings covering spend trends, anomalies, and optimization opportunitiesDeliver actionable rightsizing and savings recommendations with business contextTrack optimization actions and follow up to ensure adoption and resultsMonitor and investigate spend anomalies (>20% WoW spikes) and drive resolutionSupport cloud spend forecasting and budget vs. actual variance analysisIdentify and flag teams trending over budget with proactive recommendationsMonitor tagging compliance and partner with account owners and data teams on remediationSupport FinOps education, onboarding, and Champions program activitiesContribute to executive-level cloud spend reporting and narrativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for MES Technician / Administrator to work on site in Austin, TX and support the strategy and introduction of products based on unique and highly differentiated capabilities... More of a preeminent foundry for semiconductor systems and defense electronics companies. Their mission is to advance the state-of-the-art in critical semiconductor domains such as advanced packaging, and in the process to help restore U.S. leadership in semiconductor manufacturing. They are developing cutting-edge semiconductor manufacturing technology that will define future roadmaps of semiconductor devices including logic, memory, 3D packaged devices, including thermal management, etc. The MES Technician / Field Engineer is responsible for supporting, maintaining, and troubleshooting Manufacturing Execution Systems (MES) in a high-volume, high-reliability semiconductor manufacturing environment. This role serves as a critical link between manufacturing operations, automation, IT, and engineering teams to ensure system availability, data integrity, and seamless production execution.The ideal candidate is hands-on, technically strong, and comfortable working directly on the manufacturing floor, supporting production tools, operators, and engineers while responding to real-time system issues.Key Responsibilities:Provide frontline (Tier 1?2) support for MES applications used in semiconductor manufacturing operationsMonitor MES system health, job execution, and data flows to ensure uninterrupted productionTroubleshoot and resolve MES-related issues impacting equipment integration, lot tracking, recipe execution, dispatching, and reportingSupport field deployments, upgrades, patches, and configuration changes to MES platformsAct as on-site technical support for production issues, including off-shift or on-call support as requiredInterface with manufacturing engineers, process engineers, equipment technicians, and IT teams to diagnose and resolve system issuesSupport integration between MES and factory systems (e.g., equipment interfaces, SPC, ERP, automation systems)Perform system validation, testing, and documentation for MES changes and releasesAssist with root cause analysis (RCA) and continuous improvement initiatives related to manufacturing systemsMaintain accurate documentation, logs, and standard operating procedures (SOPs)Train operators and engineers on MES functionality and best practices as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Workplace Operations Associate is a position for a self-starter who must be extremely thorough, who possess outstanding communication skills and demonstrates diligence and devotion throughout the... More entire coordination process through task and project completion. It is imperative for this individual to have outstanding customer service skills and the ability to provide customers with quick solutions and ensure requests are completed in a timely manner. This individual must be able to perform ?hands on? tasks such as furniture assembly and moving boxes/large items throughout the facility.ResponsibilitiesWorkstation setup and breakdownEvent setup and breakdownDaily walkthroughs (Checking Common Spaces and Furniture Resetting)New Hire Setups IT Inventory (Monitors, mice, Keyboards)Ad-Hoc Requests (desktop setup, relocation)Furniture Assembly and InstallationTemp signage placementCable ManagementForklift UtilizationGeneral ticket requestReports Cleanliness issuesExpected Pay Rate is $32.00/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less