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Insight Global is searching for a Requirements Analyst to join one of our Financial Services clients in Pittsburgh. This person will be accountable for collaborating with both IT teams and the... More business units to ensure their requirements are accurately captured, prioritized, and fulfilled in alignment with the overall IT strategy. You?ll be responsible for defining business and technical requirements ? both functional and non-functional ? along with creating use cases and supporting documentation throughout the project lifecycle, from initiation to implementation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT... More support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance ? this isn?t always with a team. Must have experience with hands-on experience repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Account Delivery Manager to lead a team providing application maintenance and support services for our customer?s Computer Aided Dispatch (CAD) systems. The ideal... More candidate will be local to the New York City area, possessing strong client management skills, and having a proven track record in managing teams delivering mission-critical IT services. This resource will oversee the delivery of application maintenance and support services for critical systems, ensuring high availability, performance, and reliability. You will act as the primary point of contact for stakeholders, fostering strong client relationships and ensuring client satisfaction. This involves managing, mentoring, and leading a team of technical professionals responsible for system maintenance, incident resolution, and enhancements. A core responsibility is also collaborating with the customer leadership to understand operational needs, align service delivery with expectations, and drive continuous improvement to help develop/implement service delivery strategies, including proactive maintenance plans and risk mitigation approaches. You will coordinate with cross-functional teams to resolve complex technical issues and implement system upgrades/patches while providing regular reports on system performance, team activities, and client feedback to internal and external stakeholders. It is expected to stay updated on industry best practices and emerging technologies related to CAD systems and public safety solutions. Compensation ranges from $80/hr-$90/hr based on years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day ResponsibilitiesLead and execute enterprise-wide communications strategy for Epic go-live, including timelines, milestones, and updatesDevelop and deliver clear, concise communications to... More both internal IT teams and broader health system stakeholdersPartner with Epic PMO, IT leadership, and operational teams to translate technical updates into business-friendly messagingCreate and manage communication materials such as:Leadership updatesGo-live readiness communicationsEnd-user announcements and alertsFAQs, newsletters, and executive briefingsEnsure consistent, timely communication throughout go-live and stabilization phasesSupport change management efforts, reinforcing key messaging and adoption strategies across the organizationCoordinate communication cadence across multiple workstreams and departmentsIdentify communication risks or gaps and proactively recommend solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... More power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

To enable our continued leadership position, we are seeking a Director of Strategic Portfolio Marketing ? Systems, Solutions & Services to lead global marketing efforts for our IT Systems,... More Infrastructure Solutions and Services business units? products, technologies, and end-to-end systems. This role serves as the primary strategic voice for the portfolio, combining deep expertise in customer applications, industry trends, competitive intelligence, and go-to-market execution. As a member of the Global Marketing Leadership Team and Portfolio Marketing Center of Excellence, the Director serves as the Marketing lead partner for the IT Systems, Infrastructure Solutions and Services business unit with end-to-end accountability for marketing strategy, product positioning, technology messaging, launch and campaign execution to enable the business unit performance. This is an onsite position at our Global Headquarters in Westerville, Ohio.Own the IT Systems, Infrastructure Solutions and Services business units? product and technology relationship within Marketing and lead the holistic positioning, value proposition, solutions and marketing initiatives across all product lines and offerings (Single-Phase UPS, Rack PDU, Racks, KVM, Modular and prefabricated IT and Infrastructure Solutions, Converged Infrastructure, Services offerings of consulting, implementation, project, lifecycle, digital and optimization, etc.).Develop comprehensive product launch and program plans for new and existing solutions that deliver on our multilayer offering position of products, end-to-end systems, converged infrastructure and services. Act as a subject matter expert (SME) on Marketing content (e.g., written, media, events, planning, etc.) for assigned business units.Own product, systems, and solutions messaging & expertise that drive campaigns driving depth of knowledge in external communications, promotion and sales enablement.Collaborate with colleagues in marketing ? across brand, communications, digital/web, demand generation, and other business unit marketing leaders ? to deliver on marketing objectives.Understand market trends, industry trends, and competitive landscape to shape positioning strategy.Track and provide offering trend analysis and insights to Marketing and Global Product Management teams.Collaborate with global and regional products and sales teams to deliver sales enablement materials and tools.Assist in creating go-to-market strategies and tactics to effectively position and sell the portfolio.Present portfolio marketing initiatives, plans and outcomes to Executive and Senior leadership and cross functional teams.Support regional marketing programs for pipeline creation, market growth opportunities and customer engagement.Lead and develop a team of product marketing professionals and engaged with both direct and indirect team members to ensure world-class execution and alignment.Leverage Vertiv Operating System methodologies of best practice dissemination, lean/continuous improvement and robust management cadence with performance metrics, tracking and accountabilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking a SACM Process Analyst for a large enterprise client. This individual will play a key role in establishing, maintaining, and improving Service Asset and Configuration Management processes... More across multiple technology domains and ensuring the accuracy, consistency, and reliability of IT asset data across enterprise systems. The ideal candidate is highly analytical, comfortable working with complex data sets, and confident collaborating with senior stakeholders. Will play a key role in improving CMDB integrity, driving data quality standards, and supporting reporting and operational excellence across IT infrastructure. This candidate should have a strong ITIL foundation, hands-on ServiceNow or Remedy experience, and a process-driven mindset. This role partners closely with infrastructure, GIS, and downstream teams to ensure accurate asset data, governance compliance, and continuous process improvement in a hybrid work environment.Day-to-Day:?Manage and prioritize the asset management workorder queue, including creation, updates, and attribute changes across ServiceNow and Remedy?Support product catalog management, including onboarding new products and ensuring catalog content meets stringent standards?Support SACM Operations in maintaining accurate CMDB inventory?Perform data analysis and validation across multiple systems of record?Assess data consistency and accuracy across IT infrastructure sources?Analyze data integrations into the Master Data Warehouse?Identify trends, gaps, and root causes of data quality issues?Drive data standardization initiatives and quality improvements?Provide input into reporting, integrations, and master data model changes?Partner with cross-functional technology and business teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provide ongoing maintenance and support for existing IT infrastructure, including servers, networks, desktops, laptops, printers, and specialized manufacturing equipment.Troubleshoot and resolve... More hardware, software, and network issues to ensure minimal downtime and smooth operations.Deliver technical support and coaching to junior IT staff, as needed.Act as a subject matter expert on infrastructure systems, supporting divisional and corporate IT projects as needed to completion.Administer and support key systems such as Active Directory, SCCM, Group Policy, virtualization platforms (VMware/Hyper-V), SQL databases, and virtual desktop infrastructure.Ensure compliance with IT security policies, government regulations, and data privacy standards.Collaborate closely with division IT manager, Infrastructure lead, and end-users to communicate status updates, resolve issues, and implement improvements.30-35hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Partner with PG&E Business and IT stakeholders to gather and document user needs and requirementsLead and facilitate stakeholder working sessions to define business problems, product goals, and... More success criteriaTranslate business and data product goals into documented requirements and feature setsConduct data discovery activities, including reviewing existing data inventories and process documentationDocument data sources, systems of record, data flows, and potential data collection or quality issuesIdentify, document, and support resolution paths for data quality concerns, including high-level QA/QC and validationMaintain and update process documentation, tracking open issues and dependenciesSummarize roadblocks and enablers within data and process flows and communicate impacts to stakeholdersOutline management of change (MOC) needs related to product or process updatesSupport development and IT teams during delivery to help ensure successful and timely product outcomesConduct follow-up sessions to close action items and work through additional requirements or refinementsContribute to product roadmap development, including future feature recommendations and prioritizationSupport ongoing planning and governance, evolving product features and roles in alignment with PG&E needsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less