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Insight Global is seeking a Director of IT Service Delivery, for a full-time opportunity with a Managed IT Services Provider in the Wayne, PA area. This person will Direct 6 Service Desk pods... More (approximately 6-20 resources per pod), along with an off-shore L1 team that support a wide array of clients. This Director will continue to improve on processes and procedures for the Service Desk, and will also build relationships with clients directly. They will own the execution and continuous improvement of IT service delivery across client environments, ensuring services are delivered consistently, efficiently, and in alignment with service level agreements (SLAs), KPIs, and contractual commitments. Additionally, this Director will monitor service performance metrics and operational data to proactively identify risks, recurring issues, and service gaps. Occasional travel to client sites and other offices will be part of this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an experienced IT Support Technician to provide daily technical support for staff located in Richmond, VA. (100% onsite role). This role includes hands on workstation... More support, office move coordination, hardware deployment, troubleshooting connectivity issues, and assisting users with multifunction devices. The technician will work within VITA processes, respond to user requests, and ensure timely resolution of incidents and service requests.The ideal candidate is customer focused, organized, and experienced in providing onsite technical support in a state agency or enterprise environment.Responsibilities:?Provide onsite support for desktops, laptops, docking stations, monitors, and peripherals.?Move, set up, and configure workstations during office relocations within the building.?Assist users with multifunction devices (printing, scanning, copying, faxing).?Troubleshoot hardware, software, and network connectivity issues.?Support teleconference and virtual meeting setups (Teams, Zoom, conference rooms).?Respond to user requests and resolve incidents in a timely manner.?Enter, update, and track tickets in the VITA Service Portal.?Coordinate with VITA for escalations, equipment orders, and service fulfillment.?Order, receive, deliver, and deploy IT hardware and accessories.?Maintain inventory of devices, peripherals, and consumables.?Document support activities, asset changes, and procedures as required.?Provide professional, customer focused communication with all staff.The hourly pay rate for this contract position is $17-23/hr and based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Compliance Senior Manager local to Richmond, VA, or Raleigh, NC. This lead is highly skilled in Computer Systems Validation (CSV) with strong GxP experience and... More responsible for the development, maintenance, and communication of global policies, procedures, best practice guidance and appropriate risk-based methodologies. They will work closely with Business Units, IT teams, Quality, and Regulatory functions to define computer system validation requirements and ensure IT project delivery, application management and change management solutions, including Veeva applications, are managed in compliance with Pharmaceutical and Manufacturing industry regulations and department procedures. This lead must have 7+ years' experience in: pharmaceutical business processes with manufacturing and IT solutions, working with pharmaceutical industry regulations and guidelines (FDA 21 CFR Part 11, EU Annex 11, GxP, GAMP), a Computer Systems Validation (CSV) role, inspecting GxP's by regulating authorities, working with IT validation document repository, electronic signature solutions, IT application development, and supporting Veeva within a regulated environment. Experience supporting Veeva applications, Manufacturing Execution Systems (MES), and participation in regulated system implementations such as Laboratory Information Management Systems (LIMS) is important. Experience working within compliance on a global scale is also essential. Day to day responsibilities include: determining strategy for IT compliance governance, partnering with IT leadership on business initiatives and supporting IT compliance team members to improve technical abilities and career development, maturing IT documentation, reviewing and approving IT governance and procedure documents, providing CSV and system implementation expertise to the Business Units and IT functions, providing oversight by coordinating IT risk reviews with the IT leadership team and stakeholders, and being the IT contact for internal, financial, and ITGC audits. The salary for this role ranges from $155,000-$170,000, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsible for setting up, maintaining, and troubleshooting desktop computers, mobile devices, and related hardware (e.g., monitors, printers). Provides software support, responds to IT incidents,... More and assists with asset deployment and inventory tracking.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced IT Project Manager with deep SAP experience to lead greenfield, end-to-end SaaS product implementations. This role will be responsible for driving the full project... More lifecycle?from strategy and planning through deployment and post-go-live stabilization?while partnering closely with business stakeholders, technical teams, and third-party vendors.The ideal candidate brings a strong blend of enterprise SAP knowledge, SaaS delivery expertise, and hands-on project leadership in complex, cross-functional environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

In this role, you will work closely with IT, Security, and Risk stakeholders to ensure technology risks are effectively identified, assessed, and managed across the enterprise. You will facilitate IT... More RCSAs, document risks and controls within ServiceNow IRM, and track remediation of issues resulting from assessments and audits. You will regularly prepare dashboards and risk reports for leadership, support audit evidence requests, and help enhance GRC processes through automation and tool optimization. Your work directly contributes to maintaining a strong, sustainable, and compliant IT control environment within a financial services organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Operation Specialist for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle... More of a student from early learning to higher education. This role will be hybrid remote in Parma, OH ? working 2 days onsite 3 days remote. This would be second shift, Monday through Friday. Second shift for this role is 11:30am-8:00pm EST. This is a contract position with potential extensions based on performance.As an IT Operations specialist you will be responsible for monitoring IT systems and infrastructure to ensure timely detection and resolution of incidents. You will manage alert systems, coordinate escalations, and facilitate effective communication between technical teams and stakeholders. Your expertise will help maintain system reliability and minimize downtime, ensuring business continuity. The ideal candidate will have a strong background in IT operations, excellent problem-solving skills, and the ability to communicate complex technical information clearly. You will work closely with cross-functional teams to implement best practices in incident management and improve operational workflows. This position requires a proactive approach to identifying potential issues and a commitment to continuous improvement in IT service delivery.Additional Responsibilities Include: - Analyze and prioritize alerts based on severity and impact.- Initiate and manage escalation procedures according to established protocols.- Maintain and update alerting and monitoring tools and documentation.- Analyze incident trends and recommend improvements to reduce recurrence.- Maintain documentation of incidents, alerts, and escalation actions.- Continuously improve alerting and escalation processes.- Communicate effectively with stakeholders regarding system status and incidents.- Participate in post-incident reviews and report findings.- Continuously evaluate and enhance communication protocols during incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to fill an Administrative Assistant position in the Houston area for a client. As an Administrative Assistant, your role is pivotal in ensuring the smooth functioning of our... More organization's IT operations. You'll collaborate closely with IT professionals, executives, and other team members to maintain efficient workflows. Your responsibilities will include reception tasks, such as ensuring office materials are stocked and purchased promptly, expense reports, shipping and receiving, purchase orders, quotes etc. Other administrative duties involve managing and proofreading documentation and records, coordinating employee PTO and expenses. This person will also handle confidential information. We're seeking an enthusiastic individual who is excited about the opportunity to grow with the company and contribute to a collaborative and supportive work environment. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking to hire an IT Delivery Portfolio Manager to join their team in Tampa. The Delivery Portfolio Manager is accountable for the end-to-end performance of a portfolio... More of delivery initiatives (digital, operational, or transformation), ensuring they are strategically aligned, properly funded, forecasted, governed, and executed. This role sits at the intersection of delivery leadership and financial management; owning portfolio-level budgeting, forecasting, variance management, investment governance, and benefits tracking while providing leaders with decision-ready transparency on what the customer is getting for its investment. Key Responsibilities1. Portfolio Strategy, Intake & Prioritization? Translate business priorities into a coherent portfolio roadmap and sequencing plan across initiatives and value streams.? Operate a structured intake/demand process that connects ideas to funded work with clear outcomes and sponsors.? Facilitate prioritization using value, risk, compliance, capacity, and funding constraints; recommend start/stop/continue actions.1. Financial Management & Investment Governance (Core of Role)? Own portfolio financials across CAPEX/OPEX (and where applicable, capitalization policy alignment), including annual planning and rolling reforecasting.? Maintain a portfolio financial ?system of truth,? including budget vs. actuals, burn rate, run vs. change, and forecast accuracy.? Perform variance root cause analysis and surface financial risks (scope creep, vendor overrun, dependency delays) with mitigation options.? Support governance rhythms (e.g., Quarterly Planning Events) ensuring initiatives have clear lean business cases, cost drivers, measurable outcomes, and owners.? Partner with Finance, Procurement, and initiative leaders to enforce controls, transparency, and compliance expectations consistent with the customers integrity and records standards.1. Delivery Oversight & Portfolio Health? Provide portfolio-level oversight across multiple teams, tracking delivery confidence, milestones, dependencies, risks, quality, and readiness to deploy.? Establish lightweight governance that improves throughput and decision velocity, without slowing delivery.? Drive early escalation with clear options and tradeoffs across scope, schedule, cost, and quality.1. Capacity, Resource & Portfolio Planning? Build portfolio capacity plans aligned to demand, proactively surface bottlenecks and cost impacts.? Ensure vendor investments align to portfolio outcomes, budgets, and controls in Mosaic?s global operating context.1. Benefits Realization & Value Tracking? Define value measures for initiatives (OKRs/KPIs) and establish baselines, track benefits delivery and realization over time.? Make benefits visible post-delivery?identify drift between expected and realized outcomes and drive corrective action.1. Reporting & Transparency? Deliver crisp, decision-ready reporting on portfolio performance (delivery + financial), top risks/dependencies, and investment tradeoffs with recommendations.? Build trust through ?no surprises? reporting aligned to the customers culture of integrity and responsible stewardship.1. Safety, Risk & Integrity? Ensure portfolio governance respects the customers expectations for health, safety, ethical conduct, and accurate records.Promote a speak-up culture and proactively manage delivery risks that could impact operational integrity, compliance, or stakeholder trust.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is responsible for end-to-end procurement of IT hardware and software, including sourcing, negotiation, contract review, purchase order processing, and invoice tracking. The position... More supports system-wide hardware purchases from major manufacturers and negotiates enterprise software agreements, renewals, and licensing terms. The individual ensures compliance with Texas state procurement laws, internal policies, and audit requirements while operating within established e-procurement and ticketing systems. Strong collaboration with vendors, internal stakeholders, and finance teams is required to manage contracts, resolve issues, and support timely payments. The role is best suited for a junior-to-mid-level procurement professional with public sector experience, strong negotiation skills, and a working knowledge of IT purchasing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less