Job Search Results for help desk

A client of Insight Global is seeking a Practice Assistant to join their team in Seattle, WA. The Practice Assistant will be responsible for providing high-quality administrative support to a group... More of lawyers and professionals in a team environment, effectively and efficiently meeting Firm/client needs. The Practice Assistant position is currently a hybrid role with designated days required to be in the office, which may change depending on future needs of the Firm or industry standards.Key Responsibilities and Essential Job Functions:? Communicate effectively and professionally with clients, lawyers, and co-workers via email, by telephone, and in person; answer telephone, providing responses to routine questions from clients and staff members, and/or route calls to appropriate lawyer or staff member; arrange conference calls and greet clients.? Create, draft, format, edit, proofread, and manage Word documents, Excel spreadsheets, PowerPoint presentations; draft routine business correspondence, forms, and documents under the supervision of an appropriate lawyer/professional.? Schedule domestic and foreign travel through Firm travel system, including flights, hotels, and/or car rentals.? Prepare, organize, and process reimbursements, invoices, and check requests in a timely manner.? Collect and prepare information to run conflict checks, open new client matters, and draft engagement letters, scope letters, and other required documents; provide guidance to lawyers to ensure completed forms are prepared and submitted properly.? Learn client-specific billing guidelines or restrictions and consistently apply them to client invoices to ensure compliance and cost-effective practices.? Open, prioritize, and distribute mail (both paper and electronic), coordinate mailings, deliveries, copying, scanning, and printing, when appropriate.? Enter and manage work requests from lawyers in the Firm?s workflow tool and complete according to provided deadline(s).? Perform routine electronic and paper filing in an organized manner for easy access; photocopy, scan, compile, and distribute documents; identify and coordinate available services provided by administrative departments, including office services, the IT Help Desk, document services, accounting, billing, and records.? Perform all file maintenance, including saving documents to the document management system.? Assist lawyers with time entry, billing, and collection, as needed.? Operate independently to ensure completion of assignments, which may be complex in nature or require high-level production, in an accurate and timely manner. Produce a high volume of work assignments in an accurate and timely manner.? Perform clerical duties for non-legal departments, as needed.? Special projects and duties as assigned.Required Skills:? Advanced knowledge of Microsoft Office Suite and Adobe.? Experience with document management systems.? Experience with electronic signature software programs.? Proficiency in core legal administrative assistant functions and advanced technical and communications skills.? Experience with creating signature page checklists and signature packets.? Experience with maintaining digital electronic files of executed Lease files (Lease, Amendments, SNDAs, Estoppels, Liens, Notices) or Closing Documents.? Understand how to create and assemble Closing Binders for Acquisition/Sale/Loan transactions from an index party list to final digital file as Subfolder and share with client.? Ability to edit PDF documents by inserting dates, fill in blanks, replace PDF pages of PDF documents.? Familiar with commercial real estate terminology and tasks.? Familiar with large file sharing and electronic signature applications.? Experience with preparing closing binders, signature page checklists, signature packets, stock purchase agreements, shareholder agreements, stock certificates, SEC documents, bylaws, articles of incorporation and minutes.? Ability to thrive in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.? Superb attention to detail, grammar, and punctuation, and the ability to articulate thoughts and effectively present innovative ideas and findings.? Ability to take direction and work independently with little supervision.? Ability to effectively work well with others.? Effective and professional interpersonal and communication skills.? Ability to write clearly and professionally, with excellent proofing skills.? Strong work ethic with ability and commitment to maintain confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Thieneman Construction is seeking a passionate, people-focused Human Resources Manager to help shape the future of our growing organization. In this pivotal role, the HR Manager will lead key HR... More functions while building processes that support a thriving, high-performance culture rooted in teamwork, innovation, and integrity. As we continue to grow and expand, we offer tremendous opportunities for personal and professional development. You?ll be part of a forward-thinking leadership team, empowered to bring fresh ideas to the table, take initiative, and grow with us. We want our HR Manager to be energized by the idea of being a builder?of people, culture, and best-in-class HR practices. The HR Manager will play a central role in supporting and strengthening the company?s day-to-day HR functions while contributing to strategic initiatives that support our employees and leaders. This role will focus across multiple domains, including compliance, benefits administration, policy development and administration, talent acquisition, compensation research, performance processes, and HR systems management. Working directly with the Director of HR, this individual will be responsible for ensuring HR operations align with organizational goals, maintain legal compliance, and support a strong employee experience. The HR Manager will also serve as a trusted partner to employees and supervisors, helping to ensure clarity, consistency, and care in every aspect of the employee?s experience. This role requires both a strategic mindset and a hands-on, detail-oriented approach to HR administration.The HR Manager will help implement HR best practices, improve processes and build scalable systems as we grow. The ideal candidate is proactive, detail-oriented, and collaborative?someone who can roll up their sleeves to get things done while contributing to the bigger picture. They will be instrumental in advancing our HR infrastructure, improving systems and policies, and delivering an exceptional employee experience across all levels of the organization. This is an ideal opportunity for a hands-on HR professional who thrives in a fast-paced environment, loves building from the ground up, and is excited to be part of a company where HR is valued as a strategic partner. Key Responsibilities: ?Ensure compliance with all federal, state, and local employment laws and regulations.?Develop, update, and maintain HR policies, procedures, and the employee handbook in alignment with legal requirements and company values.?Oversee the administration of employee benefits programs, including annual open enrollment, employee education, and vendor coordination.?Conduct compensation and benefits research and make recommendations to ensure market competitiveness and internal equity.?Manage end-to-end recruitment efforts using platforms like LinkedIn, Indeed, and industry-specific boards to source and screen candidates.?Maintain and optimize HR management systems (HRIS, ATS), ensuring accuracy, functionality, and user adoption.?Conduct internal audits and oversee documentation for regulatory or internal compliance purposes (I-9s, EEO, FMLA, etc.).?Support onboarding, offboarding, and employee lifecycle processes to ensure a seamless and professional experience.?Collaborate with the HR Director on employee relations, investigations, and coaching initiatives.?Create and maintain HR dashboards, reports, and data tracking systems for decision-making and metrics.?Identify areas to streamline, standardize, or improve HR processesGoals and Deliverables: ?Conduct a full audit of existing HR policies, practices, and systems for compliance and efficiency.?Revise and roll out an updated Employee Handbook with input from legal counsel and leadership.?Streamline benefits administration processes and improve employee understanding and utilization.?Launch and manage a modernized job posting and recruitment workflow, decreasing time-to-hire.?Research and benchmark compensation and benefits against industry standards, and present at least two recommendations for improvement.?Assist in implementing a new performance review process or support updates to existing systems.?Create templated HR reports and KPIs to support strategic HR planning.?Serve as a go-to subject matter expert for HR systems, compliance questions, and best practices.Required Qualifications: ?Bachelor?s degree in Human Resources, Business Administration, or related field.?5+ years of progressive HR experience, with focus in compliance, benefits, and recruitment.?Working knowledge of employment laws (FMLA, ADA, FLSA, EEO, etc.) and HR best practices.?Proficiency in using HR software systems (e.g., Paycom, ADP, BambooHR, etc.) and recruitment platforms.?PHR or SHRM-CP certification preferred Essential Skills and Competencies: ?Solid understanding of federal and state employment law and compliance processes.?Experience in managing or supporting employee benefits programs and vendor relationships.?Ability to conduct market-based compensation research using tools like Salary.com, Payfactors, or benchmarking surveys.?Proficiency in applicant tracking systems (ATS), HRIS platforms, talent sites, and data reporting tools.?Ability to draft, update, and interpret HR policies and procedures.?Skilled in creating organized documentation and maintaining accurate employee records.Responsibilities and performance expectations: The HR Generalist & Compliance Specialist is expected to perform the following duties with a high level of integrity, accuracy, and professionalism. Success in this role will be defined by consistent execution of core HR functions, proactive identification of issues, and collaborative problem-solving.HR Compliance and Policy Management?Monitor changes in employment laws and ensure company policies reflect current legal requirements.?Maintain and regularly update the employee handbook, issue policy change communications clearly and in a timely manner.?Prepare compliance documentation and participate in audits (internal, legal, insurance, etc.).?Ensure consistent application of HR policies and practices across all departments and locations.?Maintain I-9s, FMLA tracking, and other regulatory records with 100% accuracy and timeliness.?Works with Safety Director to ensure compliance w safety requirements and programs?Leads company compliance with all existing employment-related legal requirements and governmental reporting requirements including but not limited to those related to Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, and the Occupational Safety and Health Administration (OSHA).?Works with management to minimize the company's legal exposure.Compensation Research and Recommendations?Conduct compensation benchmarking using tools such as Salary.com, Payscale, and industry surveys.?Collaborate with the HR Director to evaluate internal pay equity and propose compensation adjustments.?Prepare and maintain job descriptions to support classification and compensation decisions.?Support the development and refinement of salary structures and merit increase guidelines.?Present compensation and benefits analysis in clear, data-supported formats for leadership review.Talent Acquisition and Onboarding?Post jobs on various platforms (LinkedIn, Indeed, etc.) and actively source passive candidates as needed.?Coordinate with the marketing director to ensure social media presence as well as other recruitment strategies?Screen resumes and conducts initial phone interviews, ensuring a professional candidate experience.? Schedule interviews with hiring managers and coordinate candidate communications.?Participate in employee interviews with hiring managers?Prepare and send offer letters, conduct pre-employment background and reference checks.?Facilitate onboarding sessions, coordinate Day One logistics, and maintain new hire documentation.?Work with hiring managers to ensure 30-, 60- and 90-day onboarding plans are prepared and implemented for new employees?Facilitate off boarding processHRIS and Data Management?Maintain accurate employee records in the HRIS, including job titles, pay changes, demographics, and status updates.?Run and distribute regular and ad hoc reports to support business decisions (headcount, turnover, time-to-fill, etc.).?Assist with system updates, testing, and documentation as HRIS features are improved or expanded.?Support the rollout of new modules or technologies related to performance management, training, or payroll integration.Employee Relations and Support?Serve as a confidential and resourceful point of contact for employee questions or concerns.?Participate in investigations as needed and help document incidents and resolutions appropriately.?Assist in delivering corrective action and performance improvement plans in partnership with the HR Director.?Monitors the implementation of training plans and performance improvement plans?Maintain knowledge of the workforce culture and provide insight on engagement trends and risks.?Support training efforts on topics such as harassment prevention, policies, and onboarding.Communication, Projects and Culture Support?Draft HR-related communication for announcements, policy updates, and engagement campaigns.?Assist in coordinating employee events, recognition programs, and wellness initiatives.?Collaborate on special projects such as employee surveys, handbook rollouts, and employee engagement experiences.?Maintain an open-door policy and strong working relationships across all departments.?Represent HR in meetings or cross-functional groups as needed with professionalism and confidentiality.General Expectations?Demonstrate accountability, attention to detail, and follow-through on all assigned tasks.?Display a high level of discretion when handling confidential and sensitive information.?Communicate clearly, concisely, and respectfully in all formats (written, verbal, and digital).?Manage multiple priorities effectively and meet established deadlines consistently.?Bring forward ideas for process improvement and efficiencies within the HR function.?Remain flexible and collaborative in a fast-paced, evolving environment.?Support a culture that values respect, inclusion, and high performance.Work Environment: ?Full-time position (40 hours per week), with occasional overtime depending on project deadlines.?Willingness to receive text and calls after established business hours?Ability to sit at a desk and use a computer for extended periods.?Occasional travel to construction sites or events.Salary: 76K -84KWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced and highly motivated Cyber Incident Response Planner to drive the development and implementation of robust incident response plans and processes. As an integral part of... More the Governance, Risk, and Compliance (GRC) Division within the Information and Cybersecurity Department, you will lead response efforts to mitigate cybersecurity breaches, minimize risk, and safeguard enterprise systems. This role requires a skilled communicator, critical thinker, and experienced responder who thrives in staying ahead of the evolving threat landscape.This is a cross-functional role offering the opportunity to work across teams, contribute to enterprise risk management, and help build a strong incident response culture. The ideal candidate will bring technical expertise, communication acumen, and leadership skills to effectively influence and collaborate across multiple stakeholder groups. This role reports to the GRC Manager and is designated as on-site, with a current expectation of two days in the office due to space considerations. Work will be performed in the Eastern Time Zone (ET) in Atlanta, GA.Key ResponsibilitiesIncident Response Planning & Implementation?Maintain governance over incident response (IR) documentation. Develop, document, and implement comprehensive IR plans, policies, standards and procedures to ensure swift and effective responses to cybersecurity incidents or breaches.?Update and maintain IR documentation, workflows, automation initiatives, and response playbooks and similar, to remain aligned with evolving threats and operational requirements.?Create and maintain secure methods for tracking and reporting IR activities.Incident Handling & Coordination?Assist with handling of security events/incidents, including triage, remediation, documentation of the incident, including Indicators of Compromise (IOCs), and escalation to management.?Coordinate incident investigations, containment, and recovery efforts in collaboration with internal teams and external stakeholders.?Serve as a liaison, ensuring clear and accurate communication of incident details while gathering information for stakeholders across multiple departments and governance bodies. Observe and document events during cybersecurity incidents and exercises to facilitate post-incident response reviews to identify and implement comprehensive improvements based on the lessons learned.?Submit required IR reports to governing bodies to meet legal, regulatory, contractual, and policy obligations (e.g., federal agencies or institutional reporting directives).Threat Awareness & Communication?Maintain a deep and current understanding of the threat landscape, including malware identification, threat actor activity, and emerging attack vectors.?Continuously analyze and consult various publications, websites, news sources, and cyber forums to monitor cyber threats relevant to our environment.?Effectively communicate risks, threats, and potential impacts to stakeholders outside of the cybersecurity domain in a clear and actionable manner.Testing & Validation?Plan and execute incident response exercises, (e.g., tabletop exercises, simulations, and controlled disruptions) to validate and enhance organizational IR capabilities.?Facilitate post-incident response exercise reviews to identify gaps, implement lessons learned, and refine IR processes.Data Analysis & Enterprise Incident Management?Manipulate, analyze, and interpret complex datasets to support cybersecurity investigations and enterprise risk initiatives.?Leverage GRC tools to enhance enterprise cybersecurity risk management processes.?Identify opportunities to automate and innovate IR workflows for improved efficiency.Additional ResponsibilitiesGeneral GRC Support?Resolve service desk incidents and issues assigned by the GRC team.?Review and contribute to cybersecurity documentation for completeness, currency, and accuracy, such as plans for system security, incident response, contingency, disaster recovery, and business/impact analysis. Update as necessary.?Contribute to the preparation of regulatory and compliance reports, collaborate with other organizational units ensuring data accuracy and complianceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly professional, service-oriented IT Support Analyst to provide white-glove desktop and executive support for a small, growing organization in the professional services space.... More This role will be a key partner to the business, supporting senior leaders and end users with a high degree of polish, discretion, and responsiveness.This role blends hands-on support, identity and device administration, and project-based work. We?re looking for someone who enjoys rolling up their sleeves, takes pride in delivering exceptional service, and can confidently engage with executives in a business environment.This has some elements of a startup culture - we value professionalism in communication, presentation, and execution.Key ResponsibilitiesExecutive & White Glove Support?Provide high-touch, white-glove desktop support to executives and senior business leaders?Serve as a trusted IT partner to non-technical users, translating technical concepts into clear, business-friendly language?Deliver onsite support with professionalism appropriate for a financial or professional services environmentEnd User & Desktop Support?Set up, configure, and support MacBooks, iPhones, and peripherals for new and existing users?Troubleshoot hardware, OS, and application issues across Mac and mobile devices?Perform day-to-day IT ?grunt work? as needed, including onboarding, offboarding, and device refreshesIdentity, Access & SaaS Administration?Administer Okta (user provisioning, password resets, MFA, basic troubleshooting)?Support Google Workspace administration (user accounts, access, basic configuration)?Administer Slack (users, permissions, basic workspace management)?Manage device policies using Kandji (or Jamf) for macOS and iOS?Help users access and log into tools such as Jira and other internal platformsProjects & Continuous Improvement?Support upcoming IT and security-related projects as the organization grows?Partner with IT and Security leadership to improve processes, documentation, and end-user experience?Assist with identity and access management initiatives and general IT infrastructure improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Admin to join one of our clients at Pacific Beach, WA. The Network Administrator is responsible for administration, maintenance, and cybersecurity defense of... More all client and server infrastructure used to support enterprise-wide modeling and simulation applications and services. This position will also support operations as EW Operator, Link-Inject-to-Live Operator and other watch positions as required. This is in support of daily operations as dictated by the flying activity of Aviation squadrons utilizing the Pacific Northwest Tactical Training Range (PNWTTR) for training. The candidate will work in close coordination with site leadership and other team members and departments to update, monitor and maintain servers and workstations used throughout the enterprise. Additional duties include performing Microsoft Windows server administration, manage GPOs, create/modify DHCP reservations, patching and configuring systems in compliance with DoD Security Technical Implementation Guides (STIG). Individuals must be able to work independently and work within a team.Essential Job Responsibilities? Manage daily operations of local area, wide area, and virtual private network.? Plan, install, and reconfigure hardware and software elements of communication networks.? Troubleshoot routers, firewalls, switches, and other network devices.? Monitor and analyze network performance for both short- and long-term planning.? Maintain technical documentation including network diagrams and operational procedures.? Collaborate with vendors on third-party maintenance and network solutions.? Propose and implement network designs to optimize performance and cost-efficiencyCompensation: $38/hr to $45/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less