Job Search Results for call center

PR $21-23Insight Global is seeking?an CSR for its client who is a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States. This... More role will be located in Deerfield Beach, Florida.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Jr. Bilingual Data Scientist/AI Engineer for one of our clients to sit in Denver, CO. This person will be joining a team who is focused on implementing AI for enhancing... More customer engagement and business usage. This person will work on 5-6 projects at once and be responsible for contributing to designing and developing different AI models for different uses. For example, a current project includes a model serving as a real-time coaching tool for call center agents. This person will spend their time creating models, fine-tuning, leading the team and working closely with the VP and SVP of the group. The current project is implementing new languages for the model to respond to. The team has a daily stand up to start the day and discuss the status of the project. The day would consist of 20% of time in meetings and 80% of time coding using Python to prompt AI models. This role will be performed 5 days a week on-site in Denver, CO. The pay will be 30-35/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The order administrator serves as the primary point of contact for assigned customers, managing all front-line communications and ensuring timely, accurate support across orders, repairs, warranties,... More and service activities. This is not a call center job, 90% of work is done through email and portal. Role Summary ? Customer Support / Account ManagementServe as the primary point of contact for assigned customers, managing all inbound communications, inquiries, and complaints while coordinating internally to resolve issues.Manage customer expectations by negotiating timelines, providing accurate order status updates, and partnering closely with planning, repairs, technical, and finance teams.Process customer orders, quotations, warranty/COMP claims, and credits/debits accurately and within defined SLAs, ensuring timely follow-up and escalation when required.Own daily account management activities, including order book management, expediting critical/AOG orders, pricing resolution, credit management, and shipment tracking.Run regular reporting and lead customer meetings to review order status, material returns, warranties, and account health.Research and resolve part number, pricing, and documentation issues using technical catalogs and internal engineering resources.Maintain working knowledge of warranty policies, service plans, consignment contracts, and parts certifications while supporting broader team initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within DSI defined service level agreements for DSI's headquarters-based users. Coordinates... More problem and project resolution with Infrastructure and Operations to minimize disruption and down-time. Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority. Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification). Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes. Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones. Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking an experienced Senior Electrical Technician to lead and execute complex electrical testing, maintenance, and commissioning activities across customer sites. This role combines hands-on... More technical expertise with field leadership, project coordination, and client interaction, serving as both a technical authority and a mentor to junior staff.Job Description:Field Operations & Technical Execution? Travel to customer sites to inspect, test, troubleshoot, commission, and collect performance data on electrical systems? Maintain, test, repair, rebuild, and replace low-, medium-, and high-voltage switchgear and circuit breakers? Test, inspect, and troubleshoot low-, medium-, and high-voltage cable installations? Maintain, test, and repair transformers and associated electrical equipment? Test and calibrate solid-state and electromechanical protective relays, including relay calibration and power metering? Conduct low- and medium-voltage motor control center (MCC) and contactor testing? Start up, troubleshoot, and repair generator controls and transfer schemes? Troubleshoot and service automatic transfer switches (ATS)? Test and commission protection and control systems for high-voltage substations? Perform insulating fluid sampling and analyze test resultsLeadership & Project Coordination? Supervise Trainees, Assistants, and Technicians in the execution of electrical testing activities? Assign project tasks based on technician skill level and ensure consistent execution across similar testing scopes? Observe and verify testing procedures to ensure accuracy and compliance? Track project scope completion and communicate progress, risks, and changes with leadership and customer managementSafety, Compliance & Documentation? Complete Job Hazard Analyses (JHAs), including arc flash and shock hazard assessments? Maintain strict compliance with all applicable regulatory, safety, and quality standards? Document all test results and prepare detailed field service and project reports? Review and submit timecards, expense reports, and project documentation? Participate in a rotating emergency on-call scheduleClient & Business Support? Act as a technical subject matter expert supporting the sales process with equipment assessments, recommendations, and solutions? Provide professional, customer-facing communication and technical guidance during field engagementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assisting a legal marketing client of ours in identifying a Communication Specialist for a net new opening they have. The position is part of the Case Management department working... More on all phases of mass tort and MedMal cases. This is a full-time, permanent position. Communication Specialist serves as an important point of contact for existing claimants, making them a critical part of the claimant?s experience and assisting them in various phases of the claim. ?Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.?Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision. ?Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.?Process Guidance: Clearly explain next steps and transition clients to the Case Management team, including paralegals and attorneys.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking an experienced Senior Electrical Technician to lead and execute complex electrical testing, maintenance, and commissioning activities across customer sites. This role combines hands-on... More technical expertise with field leadership, project coordination, and client interaction, serving as both a technical authority and a mentor to junior staff.Job Description:Field Operations & Technical Execution? Travel to customer sites to inspect, test, troubleshoot, commission, and collect performance data on electrical systems? Maintain, test, repair, rebuild, and replace low-, medium-, and high-voltage switchgear and circuit breakers? Test, inspect, and troubleshoot low-, medium-, and high-voltage cable installations? Maintain, test, and repair transformers and associated electrical equipment? Test and calibrate solid-state and electromechanical protective relays, including relay calibration and power metering? Conduct low- and medium-voltage motor control center (MCC) and contactor testing? Start up, troubleshoot, and repair generator controls and transfer schemes? Troubleshoot and service automatic transfer switches (ATS)? Test and commission protection and control systems for high-voltage substations? Perform insulating fluid sampling and analyze test resultsLeadership & Project Coordination? Supervise Trainees, Assistants, and Technicians in the execution of electrical testing activities? Assign project tasks based on technician skill level and ensure consistent execution across similar testing scopes? Observe and verify testing procedures to ensure accuracy and compliance? Track project scope completion and communicate progress, risks, and changes with leadership and customer managementSafety, Compliance & Documentation? Complete Job Hazard Analyses (JHAs), including arc flash and shock hazard assessments? Maintain strict compliance with all applicable regulatory, safety, and quality standards? Document all test results and prepare detailed field service and project reports? Review and submit timecards, expense reports, and project documentation? Participate in a rotating emergency on-call scheduleClient & Business Support? Act as a technical subject matter expert supporting the sales process with equipment assessments, recommendations, and solutions? Provide professional, customer-facing communication and technical guidance during field engagementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Customer Service Representative to support a global manufacturing and industrial equipment client in Dayton, Minnesota. In this role, you will join Graco?s Customer... More Care organization, supporting business-to-business customers by providing timely, accurate service related to order management, pricing, product availability, and shipping. On a day-to-day basis, this role will spend approximately 70% of their time handling 80-100 inbound phone calls per day and 30% responding to customer emails and system-based cases, primarily through CRM and internal order management tools. Daily work includes answering pricing questions, checking inventory and shipment status, processing orders, and resolving customer inquiries in a professional, business-to-business environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Service Desk Analyst provides high volume support to patients who need help accessing and using their online health portal. A typical day includes answering 40 to 45 inbound calls, walking... More patients through password resets, account login issues, and basic navigation steps. The analyst guides callers on clearing browser cache and cookies, linking family accounts, and resolving simple access errors using a shadowing tool that lets them see what the patient sees. They document each interaction in the ticketing system and escalate more complex health record issues when needed. The work is customer-focused and requires strong communication, patience, and the ability to stay calm with upset callers. The role is remote but requires Orlando residency for potential future hybrid work.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less