Job Search Results for call center

The Tier 1 Service Desk Analyst provides Tier 1 technical support to internal staff across clinical, corporate, and operational departments. This includes resolving account access issues, password... More resets, account unlocks, multi-factor authentication support, secure login troubleshooting, and basic technical tasks such as printer mapping. The analyst follows defined workflows, documents all tickets in ServiceNow, and escalates issues to Tier 2 when appropriate. Throughout the day, the analyst may shift between the patient support queue and the Tier 1 employee support queue based on call volume and operational needs. When shifting support to the CDS team, the analyst is responsible for supporting both patient users and internal employees in a high volume, hybrid service environment. The analyst manages a steady flow of inbound calls from patients seeking assistance with accessing and using the online health portal. Daily responsibilities include guiding patients through password resets, account login troubleshooting, portal navigation, browser cache and cookie clearing, linking family accounts, and resolving basic access issues. This portion of the role requires strong communication skills, patience, professionalism, and the ability to remain calm when interacting with frustrated or upset patients.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A closed door pharmacy is looking to hire a Hub Relations Coordinator for a closed door pharmacy to sit in Robinson Township. We are looking for candidates who are passionate about helping customers,... More working directly with patients, and have a strong technical aptitude to catch on to their systems quickly. Responsibilities:?Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery?Provide patient care to accurately support pharma programs and triage to a pharmacist when required?Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers?Document all call information and data discovery according to operating procedures?Utilize proper escalation channels to meet patient needs & resolve open issues?Research required information using available resources?Maintain confidentiality of patient and proprietary information?Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws?Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineeringWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sallie Mae is seeking Customer Service Agents to support a high-volume loan application surge during the 2026 peak season. This role operates as the loan application support center, handling inbound... More calls and guiding customers through the student loan application process.Key Responsibilities?Handle a high volume of inbound calls related to student loan applications?Provide end-to-end support from application initiation through submission and servicing?Maintain strong knowledge of Sallie Mae loan products and eligibility requirements?Accurately document customer interactions in internal systems?Deliver empathetic, clear, and compliant customer serviceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Serves as the primary resource responsible for making recommendations and proactively monitoring the organization?s architecture and network technologies to ensure optimal capacity, throughput,... More performance, reliability, stability, and overall operational effectiveness. Designs, implements, and maintains integrated network architectures for new computer systems and physical infrastructure, including firewalls, routers, switches, LAN/WAN/Wireless networks, Internet Service Providers, DNS, security certificates, antivirus and antimalware solutions, VPN connectivity, and advanced threat protection, while remediating security vulnerabilities to deliver a secure and reliable network environment. Architects, implements, and manages VoIP and telecommunications systems such as video conferencing, PBX, instant messaging, call center platforms, and related services. Participates in an on-call rotation and provides escalated support across network, security, and communications domains. Documents IT infrastructure disaster recovery efforts related to system recovery, internet outages, and full network disaster scenarios, ensuring compliance and regulatory requirements, particularly in the design of these solutions. Collaborates regularly with business units to design and deliver solutions aligned to hardware and network infrastructure needs and remains flexible to perform additional duties and projects as assigned.Salary for this role ranges from $120,000-$128,000 annually.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Remote Outbound Enrollment Representative for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition... More counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources?all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client?s services and the benefits of meeting with a Registered Dietitian?all from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this new journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial! You are responsible for scheduling as many members as possible for their initial consultation. This role requires meeting weekly scheduling quotas and working comfortably in a high-volume outbound calling environment. While not a true sales role, it involves cold-call style outreach and the ability to connect with people from diverse backgrounds. The main responsibilities include: * Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day) * Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone * Hit the daily goal of getting 10-14+ new members signed up per day* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an experienced Scrum Master to join our Digital Banking Contact Center team, where you will lead the delivery of innovative, customer-focused solutions that support... More front-line agents and enhance client experiences across digital and assisted channels.In this role, you will be responsible for facilitating agile practices, removing impediments, and ensuring high-quality delivery across the full software development lifecycle (SDLC). You will work closely with product owners, developers, business analysts, QA engineers, contact center operations, and other stakeholders to ensure alignment on vision, priorities, and outcomes.You will also act as an agile coach, fostering a strong team culture focused on collaboration, transparency, continuous improvement, and measurable performance outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is look for a Site Reliability Engineer/ Implementation Lead to support a CCaaS transformation program. The role will focus on implementing monitoring solutions across a distributed,... More SaaS-based contact center environment, including integrations, APIs, and vendor-managed platforms.Responsibilities include the below: -Define and implement monitoring across CCaaS components (IVR, routing, integrations, agent client, dialer)-Configure and implement monitoring solutions in Splunk and Dynatrace-Onboard application logs and telemetry into SplunkConfigure Dynatrace OneAgent, key requests, and service flows-Implement synthetic monitoring for critical flows where telemetry is limited-Identify observability gaps and define mitigation approaches-Build dashboards and alerting to support operational monitoring-Work with application teams, vendors, and architects to align on monitoring requirements-Support testing and validation of monitoring before production rolloutWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Remote Outbound Enrollment Representative for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition... More counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources?all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client?s services and the benefits of meeting with a Registered Dietitian?all from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this new journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial! You are responsible for scheduling as many members as possible for their initial consultation. This role requires meeting weekly scheduling quotas and working comfortably in a high-volume outbound calling environment. While not a true sales role, it involves cold-call style outreach and the ability to connect with people from diverse backgrounds. The main responsibilities include: * Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day) * Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone * Hit the daily goal of getting 10-14+ new members signed up per day* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a full-time Customer Service professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in... More workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to add a Facilities Project Manager to their client?s IT Corporate Connectivity organization. This person will be the central point of coordination for multiple concurrent... More IT infrastructure projects, with a strong focus on hardware and facilities components such as low voltage systems and audio/video installations. This person will work on networking, infrastructure, and data center related projects so needs to have prior experience with these types of projects. Example of projects: updating conference rooms for all locations, adding 100 seats to a call center, etc. The role is approximately 80% meeting facilitation and stakeholder alignment, and 20% hands-on project updates and management. You will lead daily meetings, capture detailed notes, and drive cross-functional alignment across IT delivery teams and business stakeholders. Your responsibilities include managing project scope, schedule, and quality, translating technical requirements (e.g., network, servers, application support) into actionable plans, and proactively identifying and resolving risks. You?ll provide executive-level status updates and ensure timely, high-quality delivery. In a fast-paced environment, you?ll organize and prioritize competing tasks and dependencies, applying project management fundamentals and tools such as Microsoft Project, Visio, Excel, and Jira.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less