Healthcare IT Consulting for an Epic EHR Implementation 

Insight Global helped a leading outpatient rehabilitation provider support clinical adoption, reduce go-live risk, and maintain operational continuity during a multi-phase Epic EHR implementation across 53 locations.

The Client 

The client is a leading outpatient rehabilitation provider with more than 500 clinical practitioners and over 60 clinics as part of one of the nation’s top integrated academic health systems devoted to patient care, education, and research.  

The Challenge 

The client was introducing new Epic Electronic Health Records (EHR) workflows, including EpicCare and Cadence, across its rehabilitation network. Each rollout phase covered different locations and provider groups, creating distinct adoption needs as clinicians and other end users adjusted to the new environment. 

The client needed more than technical resources onsite. It needed a healthcare IT consulting partner that could provide workflow-specific assistance, respond to issues in real time, adjust coverage as demand changed, and give leadership visibility into delivery performance and emerging risks. The transition also had to move forward with minimal disruption to daily clinical operations. 

The Solution 

Insight Global designed and managed an At-the-Elbow support program for the client’s phased Epic EHR rollout. The engagement combined EpicCare and Cadence expertise with delivery leadership, structured governance, issue escalation, resource reporting, and active coverage management. 

Our pod-based model brought together specialized EpicCare and Cadence Super Users, as well as cross-functional professionals who could support both applications. Dedicated pod leads coordinated triage and directed resources toward the locations and workflows where support was needed most. An Insight Global project lead and delivery leader oversaw execution, staffing, communication, and program performance. 

This approach gave end users immediate, workflow-specific guidance during go-live and early stabilization. It also reduced the daily coordination burden on client leadership by placing responsibility for staffing and delivery oversight with one partner. 

How We Changed the Game 

Support needs were highest at the beginning of each phase, when providers were first navigating the new Epic workflows. As each deployment progressed, reliance on At-the-Elbow assistance decreased as providers gained confidence and became more independent in the new environment. 

Rather than following a static coverage plan, Insight Global monitored each phase and adjusted support based on real-time needs. This flexibility allowed the team to concentrate expertise where it delivered the most value while maintaining consistent governance, communication, and escalation processes throughout the rollout. 

By combining healthcare information technology consulting with specialized Epic expertise and hands-on delivery management, Insight Global created a more responsive adoption experience across participating locations. 

Outcomes and Impacts 

Four phases have been completed, with a fifth underway. Across all five phases, the program is supporting an Epic EHR rollout across 53 locations. 

The completed phases produced several meaningful outcomes: 

• Phases were delivered under budget.by 10.3% 
• Providers became increasingly self-sufficient with the new workflows as each phase progressed, reducing the need for At-the-Elbow support. 
• No downtime was reported during the phases. 

These results demonstrate how a structured healthcare IT consulting model can help organizations manage adoption, maintain stability, and control delivery costs during a complex, multisite Epic rollout. 

The Insight Global Difference 

Insight Global brought healthcare technology expertise, specialized talent, and accountable program delivery together under one partner. Instead of simply providing resources and leaving coordination to the client, our team owned staffing, execution, governance, communication, delivery oversight, and real-time coverage management. 

The client was able to bring in our professionals who understood EpicCare and Cadence, backed by leaders who could manage the broader operation. This integrated model allowed internal stakeholders to stay focused on clinical and organizational priorities rather than managing daily go-live logistics. 

Our ability to unite healthcare IT consulting, talent solutions, and delivery leadership helped the client support providers through change while maintaining control over a phased rollout spanning dozens of locations. 

How We Did It 

Insight Global built the engagement around a role-based delivery model aligned with the client’s clinical workflows. The onsite team included dedicated EpicCare and Cadence Super Users, cross-functional Super Users, and pod leads responsible for coordination, triage, and end-user support. 

Dedicated project and delivery leaders managed staffing, monitored program performance, communicated risks, and maintained escalation pathways behind the frontline coverage. This structure gave the client hands-on assistance at the point of need and centralized oversight across the wider rollout. 

Areas of Expertise 

• Epic EHR Implementation and Go-Live Support 
• EpicCare and Cadence Support 
• Epic EHR Implementation and Go-Live SupportHealthcare IT Consulting 
• Healthcare Information Technology Consulting 
• Healthcare Technology Transformation 
• Clinical Workflow Optimization 
• Change Management and User Adoption 
• Healthcare Program and Delivery Management 
• Managed Services 
• Talent Solutions 

Our People Approach 

Successful Epic adoption depends on how smoothly new technology fits into the realities of clinical work. Insight Global selected and organized professionals who could translate technical workflows into practical, in-the-moment guidance for providers. 

We paired specialized EHR knowledge with experienced program leadership, giving the client a supported path through each phase of change. The resulting delivery model responded to immediate workflow needs while helping providers become more confident and independent over time. 

Ready to Elevate Your Business? 

Complex tech transformations require specialized expertise, disciplined execution, and people who can help end users adapt to change. Insight Global brings these capabilities together to help organizations reduce implementation risk, strengthen adoption, and keep critical initiatives moving. 

As a talent, consulting, and AI company, Insight Global helps organizations address complex business, workforce, and technology challenges. From healthcare technology transformation and managed services to specialized talent and delivery leadership, we build solutions around each client’s people, workflows, and business goals. 

Planning an Epic rollout or another critical technology transformation? Connect with Insight Global to build the talent and delivery strategy needed to move forward with confidence.