Case Studies

How a Major Utility Built a Modern Enterprise Analytics Platform

Blog cover for "How a Major Utility Built a Modern Enterprise Analytics Platform."

The Client 

A major electric and natural gas company serving nearly 4 million electricity customers and more than 2 million natural gas customers in the Upper Midwest. 

The Challenge 

As our client’s data and reporting needs grew, so did the complexity behind them. Business teams were navigating disconnected reporting systems, multiple data sources, inconsistent governance practices, and manual processes that made trusted information harder to find and use. Legacy user experiences created additional friction for employees trying to access critical insights. 

Our client needed to modernize how people across the enterprise discover, access, govern, and use data while building a foundation that could support increasingly sophisticated analytics and future AI and automation initiatives. 

The Solution 

As a Databricks partner, Insight Global helped transform how enterprise data was accessed, governed, and used by designing and implementing a centralized enterprise analytics platform built on Databricks One, now Databricks Genie. 

Rather than replacing every system employees already used, our strategy centered on creating a better way to access trusted insights across the organization. The engagement brought together: 

  • Discovery and design aligned to business requirements, reporting needs, governance priorities, and user experiences. 
  • Enterprise system integration spanning Power Platform, SAP BusinessObjects, ServiceNow, CRM systems, and external data sources. 
  • Modern analytics experiences through a responsive React-based portal designed for desktop and mobile. 
  • Enterprise governance and security through centralized metadata management, a business glossary, data masking, and row- and column-level security. 
  • A scalable foundation for AI and automation, creating a pathway for more advanced analytics and intelligent capabilities as the organization’s needs evolve. 

The result was an enterprise platform designed around both the technology behind the data and the people who need to use it, giving the organization a more modern foundation for trusted analytics, governance, and future AI initiatives. 

How We Changed the Game 

This wasn’t simply a technology implementation. Insight Global approached the engagement around a bigger question: How do you make trusted enterprise information easier for people to use? 

That meant connecting systems and modernizing architecture, but it also meant simplifying the user experience and integrating governance directly into the platform. The organization moved beyond fragmented reporting toward a unified experience where users could more easily discover and access meaningful insights. 

Outcomes and Impact 

The Enterprise Insights Platform established a centralized analytics experience designed to improve how information is accessed and governed across the organization. 

Key outcomes included: 

  • A more unified analytics experience: Previously fragmented reporting environments could be accessed through a more centralized enterprise experience. 
  • Better access to governed information: A streamlined interface made trusted enterprise information more accessible to business users. 
  • Modern reporting architecture: The new framework was designed to support executive dashboards, operational analytics, and self-service exploration. 
  • Governance built into the experience: Security, oversight, and consistency were incorporated directly into the platform approach. 
  • A foundation for AI readiness: The platform established infrastructure designed to support future analytics, automation, and AI-driven initiatives. 

The Insight Global Difference 

Complex transformations don’t succeed through technology alone. The architecture, user experience, governance model, delivery approach, and people behind them all need to work together. 

As a Databricks partner with certified Databricks expertise, Insight Global brought platform knowledge together with consulting and technical capabilities spanning data, architecture, analytics, application development, and user experience. 

For this engagement, Insight Global applied that multidisciplinary approach through a phased delivery model focused on business needs, usability, adoption, and long-term value. Rather than delivering a technology solution in isolation, we helped the organization build an enterprise capability designed to evolve alongside its analytics and AI ambitions. 

That ability to bring the right expertise together around one business problem is central to how we approach professional services: aligning specialized talent with consulting delivery and emerging technologies to turn complex initiatives into solutions people can use. 

How We Did It 

Insight Global used a structured, phased approach designed to move the modernization effort from discovery through production. 

Discovery & Design

We worked with stakeholders to understand reporting challenges, governance requirements, existing data sources, user needs, and future-state objectives. 

Development & Acceptance

Our teams designed and developed the platform architecture, aligning functionality with business requirements and user expectations. 

Training & Pilot

Pilot deployments and end-user training supported adoption while creating an opportunity to collect feedback and refine the experience. 

Production & Hypercare

Following deployment, Insight Global provided support and stabilization services as the platform moved into production. 

Areas of Expertise 

Our People Approach 

The technology was only one part of the engagement. Insight Global brought together consulting expertise and specialized technical capabilities while working alongside client stakeholders to connect the solution to real business needs. 

That collaboration carried through platform design, technical delivery, user experience, training, and enablement. By keeping business and user needs connected to the technical work, the engagement focused not only on building the platform, but on creating an enterprise capability designed to grow with the organization. 

Ready to Elevate Your Business? 

Modernizing enterprise data takes more than the right technology. It takes the right strategy, expertise, and people to turn complex systems into solutions that work for the business today and can evolve with what’s next. 

Insight Global brings talent, consulting, and AI together to help organizations solve complex business and technology challenges from strategy through execution. Whether you need specialized talent, a dedicated team, or a partner to own the program, we can help you modernize your data environment, strengthen analytics and governance, and build the foundation for AI. 

Ready to turn your data into a stronger business advantage? Talk to our team today.

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