An International Staffing &
Professional Services Company
Supporting Lincoln, Nebraska

Insight Global is looking for an Overnight Service Desk Analyst to provide regional support, based in Omaha, Nebraska. Hours between 12am – 8:30am CST. This role is primarily office-desk based with occasional on-site support. This person will be responsible for providing first level technical support to end users through the Service Desk, while also serving as the onsite deskside support for the Omaha regional office. This position is 90% Service Desk focused and 10% deskside support, ensuring consistent user experience, timely incident resolution, and local hands-on support. The position requires strong customer service skills, technical troubleshooting ability, and collaboration with internal IT teams to ensure timely incident resolution and a positive end-user experience.Service Desk Analyst Responsibilities ?Serve as the primary point of contact for end-user IT support via phone, email, and ticketing system.?Respond to and resolve incidents and service requests related to hardware, software, applications, and access issues.?Accurately log, document, and manage tickets in the IT Service Management tool (e.g., ServiceNow).?Diagnose issues by gathering detailed information, asking clarifying questions, and following established troubleshooting procedures.?Resolve tickets using published Knowledge Base (KB) articles and documented processes.?Adhere to Service Level Agreements (SLAs) for response and resolution times.?Act as a trigger for critical incident management by notifying appropriate technical and incident management teams.?Coordinate with technical teams to provide timely and accurate updates to users until resolution.?Participate in knowledge base creation, updates, and continuous improvement activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

One of the largest healthcare organizations in Nebraska is looking to bring on staff members to join their Environmental Services team. We are looking for people that have a willingness to learn, dependable, and work their way to becoming a permanent staff member. Comfortable working in a hospital/healthcare environment, with the willingness to train on how to properly adhere to facility specific standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is seeking an IAM Integration Engineer for a leading insurance client. This individual will serve as the primary owner of the organization’s Okta, SSO, MFA, and identity integration initiatives, stepping into a critical highly visible role supporting critical integration projects. The ideal candidate is a seasoned Okta professional who can independently architect, implement, and support identity and access management solutions while collaborating with developers, architects, and business stakeholders. This engineer will lead the delivery of SAML/OIDC integrations, Okta workflows, API-based solutions, and infrastructure-as-code deployments, while helping standardize and scale the organization’s identity ecosystem. They will also serve as an escalation point for troubleshooting authentication, application access, and identity related issues. The team is looking for an experienced self-starter who can immediately add value, drive projects forward, and serve as a trusted technical resource without requiring significant oversight.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.