Job Search Results for service desk

Insight Global is looking for a senior service desk analyst. Candidates will serve as the primary escalation point for Tier 1 and Tier 2 analysts for complex or non-standard incidents. They will... More independently resolve advanced incidents involving hardware, software, mobile devices, Microsoft 365 services, line of business apps, and contact center system while performing deep technical troubleshooting, root cause analysis, and permanent solution implementation. Candidates will support device imaging, application deployments, endpoint configuration, patching, and advanced workstation issues as required. ? Develop, maintain, and enhance technical knowledge base content, SOPs, and internal documentation. ? Analyze ticket trends and operational data to identify recurring issues and recommend process or technology improvements. ? Contribute to operational reporting and service desk metrics to improve performance and customer experience. ? Participate in major incident response, including coordination, communication, and after-action reviews. ? Partner with infrastructure, network, application, and security teams to improve resolution at the service desk level. ? Participate in service desk projects and operational initiatives (e.g., Kanban board optimization, process refinements). ? Provide thought leadership for procedure and policy adjustments that improve KPIs and the customer service experience. Pay: 32-36.hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Level 1 Help Desk Technician for a top research industry client. This candidate will serve as the first line of technical support, assisting internal users with everyday... More IT issues including hardware, software, and access-related troubleshooting. The ideal candidate is customer-focused, detail-oriented, and eager to grow within an IT support environment.This role operates on a 1:00 PM ? 10:00 PM shift with a rotating weekend schedule once every five weeks, and follows a hybrid model in Chicago (6 days/month onsite). This is a strong opportunity for an entry-level IT professional to gain hands-on experience in an enterprise setting and grow into more advanced support roles over time.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Service Desk Technician in a contract to hire hybrid 3 days a week engagement in the Greater Philadelphia area. The right candidate will be looking to grow... More their career long term with this organization. They will be providing level 1 troubleshooting services across the organizations stores and enterprise users. This team provides coverage 7 days a week aligned with store operating hours. Must be able to work 1 day on the weekends and onsite 3x a week as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking a jack-of-all-trades Service Desk Technician who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect... More for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech.30-32/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Service Delivery & Incident Management?Serve as the primary point of contact for IT support across phone, email, ticketing system, walk-up, and deskside channels?Log, categorize, prioritize, and... More document tickets with clear and actionable information?Diagnose and resolve incidents and service requests in alignment with defined SLAs?Determine impact, urgency, and priority for incoming requests?Escalate issues to Tier 2 or specialized teams when necessary, ensuring proper documentation and handoffTechnical Support?Troubleshoot issues across laptops, desktops, mobile devices, and telephony tools?Provide support for Microsoft 365 applications (Teams, Outlook, OneDrive, Office suite)?Assist with password resets, MFA issues, account unlocks, and access-related requests?Support hardware setup and troubleshooting (docking stations, monitors, peripherals)?Provide remote support using enterprise-approved tools?Troubleshoot internal/custom applications and escalate appropriatelyOperational Judgment & Collaboration?Use independent judgment to determine resolution vs escalation path?Act as an escalation support resource for peers when needed?Collaborate with teammates and senior analysts on complex or high-impact issuesContinuous Improvement & Documentation?Identify recurring issues and trends through ticket analysis?Contribute to knowledge base articles, SOPs, and user documentation?Provide feedback on process improvements and tooling gaps to leadershipService Desk Excellence?Manage personal ticket queue and workload to meet SLA targets?Participate in rotating 24x7 coverage, including off-hours as needed?Maintain professionalism and high-quality customer communication in all interactionsPay: 27-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role Description:AdventHealth is rolling out a major redesign of its MyChart patient portal and is expanding its Service Desk team to support an anticipated increase in patient call volume. The... More MyChart Service Desk Analyst will serve as the first point of contact for patients who need assistance accessing and navigating their online health portal. This role is ideal for individuals who enjoy helping others, have strong communication skills, and thrive in a customer-focused environment.Day-to-Day Responsibilities: On a day-to-day basis, analysts will answer inbound calls from patients experiencing issues with portal access, password resets, account lockouts, navigation questions, family account linking, and other basic technical concerns. Team members will guide patients through troubleshooting steps, provide clear and professional support, and ensure a positive customer experience while resolving issues as efficiently as possible.Analysts will document all interactions within ServiceNow, create and manage support tickets, and escalate more complex issues to Tier 2 or Tier 3 support teams when necessary. Success in this role requires the ability to multitask, learn new systems quickly, remain calm under pressure, and communicate effectively with patients who may be frustrated, confused, or unfamiliar with technology.This is a fast-paced, high-volume support environment where customer service, reliability, and professionalism are critical. While technical skills are helpful, AdventHealth is primarily looking for candidates who are dependable, coachable, patient, and genuinely enjoy assisting others. The ideal candidate will be comfortable spending the majority of their day on the phone, adapting to changing priorities, and serving as a positive representative of AdventHealth during an important patient-facing initiative.Schedule Requirements (check tracker): Candidates will be assigned a schedule prior to startSchedules may include days, evenings, overnights, and weekendsNeeds to be thoroughly vetted before submissionSchedule flexibility is required Location: Orlando, FLOnsite first 2-3 weeks for comprehensive training (Monday-Friday, 8am-4:30pm) Fully remote after training following assigned scheduleTraining Schedule:Monday-Friday, 8am-4:30pmWeek 1: Training will be onsite.Week 2: The first half of the week will be onsite, with the second half transitioning to remote training.Week 3 (if needed): If additional training is required, we may extend into a third week, which would be conducted remotely.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Service Desk Analyst 3 is an IT support professional with technical capability to resolve IT related issues via email, phone, remote access and in person. Logging and processing support calls,... More emails, and service requests Participate in an onsite rotation to ensure that we have hands-on Desktop Support coverage throughout business hours Resolving access related problems such as password, account lockouts etcSetting up accounts for staff and approved contractors, ensuring that they know how to log inRespond to, investigate diagnose and resolve software issues raised on ServiceDesk+Maintaining records for assets such as Hardware, software licenses, consumables and other suppliesPerform employee desk moves, hardware teardowns and buildups (Install, Move, Add, Change) as assigned based upon effective dates and time requirements designated by the business?Build and install employee computer equipment & perform imaging/updatesManage the local inventory (new equipment, reclaimed equipment, loaner device management, deployment, and disposal) in accordance with global proceduresPerform major incident management duties when required to do soTake active participation in all desktop projects and assist in their implementation, user adoption and trainingProvide support and administration within Microsoft 365 and InTuneWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... More power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in Kent, Washington is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology,... More dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The ideal candidate will have 3-5 year's experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Helpdesk Technician to sit hybrid in Philly, PA to support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals... More supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.Compensation:$18/hr to $21/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less