Job Search Results for service desk

We are seeking an experienced IT Help Desk Support Specialist to support a high-volume call center environment. This role focuses on first-line troubleshooting, user experience analysis, and issue... More mitigation across telephony and internal platforms, with the goal of resolving issues before escalation to internal IT teams.The ideal candidate has strong help desk experience, understands call center operations, and is comfortable working independently while collaborating with cross-functional internal teams.Key ResponsibilitiesProvide day-to-day IT help desk support for call center users, serving as the first point of contact for technical issuesTroubleshoot and resolve telephone connectivity and telephony platform issues (Genesys experience strongly preferred)Support systems and internal platform issues EGQ Assist with SharePoint site support, access, and basic maintenancePerform user analysis and documentation related to system issues and resolutionsAssess the end-user experience to diagnose, mitigate, and resolve issues before escalation to internal IT support teamsHandle a variable volume of support instances per day; busy days can be high-volumeParticipate in meetings with various internal stakeholders, including cross-functional teamsCommunicate clearly and professionally with end users and internal partnersMaintain accurate documentation of issues, troubleshooting steps, and resolutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Primary Focus: This role owns the front-of-house visitor experience, handling front-line interactions and ensuring the standards of our reception area are a perfect reflection of our client's brand... More and culture. Role Expectation: This role is expected in office 5 days a week (Monday through Friday) from 9 am-5 pm ET and will be stationed at the front reception desk. This in-office role supports our office operations and helps maintain a collaborative, invested environment that fosters the unique in-person culture we are proud to have. Core Responsibilities? Front Desk & Guest Management? Provides coverage of the front desk and reception area, ensuring the front desk is staffed at all times during regular business hours (with exceptions for breaks, meal times, and occasional team meetings)? Deliver a welcoming experience to all guests in our space. Greet and check in visitors (including new hires, interview candidates, executive guests); notify employees of their arrival.? Manage visitor logs, badges, and compliance with security procedures? Administrative Support? Manage mail, packages, and courier services? Coordinate executive lunch deliveries in partnership with the Executive Assistants? Manage conference room booking requests and maintain conference room calendars? Assist with scheduling, basic data entry, and document preparation? Assist with meeting room readiness for critical meetings, as needed (e.g., board meetings, weekly alignment, key candidates, influencers/partners, etc.)? Daily Office Operations? Monitor the cleanliness and readiness of reception, core meeting rooms, and common areas (with heavy focus on areas most visited by guests)? Stock office supplies across various office supply areas across both floors (notifying Office Experience Associate when inventory reordering is needed)? Log small maintenance issues and communicate them to the Facilities Coordinator Collaboration Points? Partners with Executive Assistants to provide administrative support to our executive group, where needed (ex: lunch deliveries, document preparation, room scheduling)? Reports facility issues to the Facilities Coordinator, escalating operational or maintenance needs? Works closely with the Office Experience Associate and Facilities Coordinator to support events and culture-building activities, where neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Escalation Technician will spend 80% of their time working on high priority issues.oWorking with coworkers to ensure all high priority cases are resolved in a timely manneroEnsure daily tasks are... More maintained at a consistent leveloEscalate issues to other teams as necessary providing accurate information on the nature of the issue10% of the time will be spent developing and driving integration strategy and execution.oMeet with software engineers to ensure customer concerns are addressesoReview all tickets to ensure no issues are being missedoMaintain and update Jira cases to ensure communication between developers and the tech support teamoComplete weekly reports on issues, using Splunk and SQL to find issues.10% of the time will be developing and driving training for L3s and L1s.oProvide coaching and training for all team members to ensure technical growth on Pulse oDocument fixes developed by on-call Pulse team members and ensure GlobalCare is aware of new fixes oWork with GlobalCare trainer to ensure new hires are trained on the latest Pulse information oCollaborate with Pulse developers to obtain required data for fixes $15/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Technology Services Engineer to join their clients team. ?Primary Technical Account ManagementoServe as the primary point of contact for assigned client accounts on... More all technical matters, including security incidents, IT projects, and major technical issues. Build strong relationships with clients to understand their needs and align our technical solutions.oEngage with clients to explain technical solutions, provide updates on service requests, and address concerns. Translate complex technical concepts into clear, business-oriented language to maintain client trust and satisfaction.?Service Implementation and Project ExecutionoLead the deployment, configuration, and management of IT solutions, such as servers, networks, cloud services, or software applications. Manage technical projects for client accounts, ensuring successful delivery within scope, timeline, and budget.?Major Incident Management and ResponseoLead resolution of critical technical issues for client accounts, such security breaches, complex infrastructure challenges, and system outages. oCoordinate with internal teams and third-party vendors to ensure swift and effective resolution while keeping clients informed throughout the process.?Service Ticket Oversight and EscalationoAssist with oversight of service ticket lifecycle for assigned account by following up with service desk employees, technicians, and engineers on aging tickets, providing guidance, and prioritization.?Technical SupportoDiagnose and resolve advanced technical issues related to client IT infrastructure, including networks, MS365 tenants, and cybersecurity.oAct as a Tier 3 engineer to troubleshoot and resolve complex tickets escalated beyond initial support levels.?Innovation and DocumentationoIdentify opportunities to enhance client systems through upgrades, patches, or new technologies. Provide strategic recommendations to improve performance, security, and alignment with client business goals.oAnnual development and updating of client technology roadmap along with other internal team members.oMaintain comprehensive records of client systems, configurations, service activities, and ticket resolutions in ticketing systems and knowledge bases. Share insights with the team to improve support processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local school district The AV Technology Support Technician provides day-to-day technical support for audio-visual systems across the school district, ensuring that classrooms, meeting spaces, and... More event venues are equipped with reliable, high-quality technology. This role supports teachers, staff, and administrators by installing, maintaining, and troubleshooting AV equipment that enhances instruction and district operations.Provide on-site and remote support for AV systems including projectors, interactive displays, sound systems, document cameras, microphones, and video conferencing tools.Diagnose and resolve hardware, software, and connectivity issues in classrooms and meeting spaces.Respond to help desk tickets in a timely, customer-focused manner.Install, configure, and test AV equipment in classrooms, auditoriums, board rooms, and other district facilities.Perform routine maintenance, cleaning, and calibration of AV devices to ensure optimal performance.Assist with equipment upgrades, replacements, and district-wide technology rollouts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Answers Help Desk phone and creates support tickets.? Creates and monitors support cases submitted via email.? Sets up and maintains IT asset inventory.? Facilitates creation and maintenance of IT... More documents, job aids, checklists, and resource materials for software tasks.? Provides technical support, training, and guidance to center staff on supported technology solutions and applications.? Manages and assists in the implementation of new networks, computers, and software applications.? Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.? Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.? Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.? Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.? Assists staff in acquiring new computer equipment and peripherals per company policies.? Assists with computer cabling in compliance with Data Center specifications.? Ensures EPMS contains accurate and up-to-date information about the center?s automated equipment.? Collaborates with corporate IS staff on installation of company-developed applications.? Obtains and maintains training resources for center staff.? Provides individual and group instruction on the use of equipment, software applications, and network features.? Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware.Provides assistance to other company centers, as applicable and requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Richmond, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality. pay rate for this is 20-22/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a TS/SCI Help Desk Specialist for the pentagon. Key ResponsibilitiesTier 1 and 2 technical supportOwn incidents from initial report to resolution, ensuring timely and... More effective problem control.Provide technical support for UNIX/Linux systems/applications within SIPRNet and GCCS Management Centers.Utilize ticket management systems to document, track, coordinate, and resolve user issues.Develop system administrator procedures and conduct training/skills assessments.Organize and direct configuration and operation of information management systems.Monitor Key Performance Indicators (KPIs) and recommend operational improvements.Direct the work of other system administrators for day-to-day system administration and optimization.Conduct capacity and performance analysis, recommending system configuration changes and upgrades.Maintain cybersecurity/IA posture of managed systems/hardware.Ensure compliance with safety, security, and certification requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a driven Service Support Technician for a leading University in the Dentistry space. The IT Specialist will be responsible for providing level 1 and level 2 technical... More support to faculty, staff, students, and clinical providers with a focus on resolving common hardware, software, systems, and peripherals issues. This position will serve as the first point of contact for all IT-related inquiries involving clinical endpoint support, and will also handle level 1 electronic health record (EHR) and PAC system support requests. Primarily solving software issues, but would handle the vendor call to fix the hardware issues.The ideal candidate will use strong problem-solving skills and technical knowledge to maintain IT efficiency, minimize downtime, and ensure a smooth operational environment. This role requires excellent communication skills and the ability to troubleshoot and resolve issues promptly Pay ranging from $24/$29/hr depending on experience. 5 days a week onsite in downtown Richmond.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking to hire a Senior Media Planner to join one of our clients in the Arlington, VA area. This person will play a major role in developing and guiding the strategy,... More targeting, execution and performance measurement of digital media campaigns. He or she is responsible for analyzing campaign performance through data from ad platforms, internal insights, and reporting and measurement tools. This is a direct hire opportunity, and will be local to Arlington VA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less