Job Search Results for service desk

Insight Global is seeking a Director of IT Service Delivery, for a full-time opportunity with a Managed IT Services Provider in the Wayne, PA area. This person will Direct 6 Service Desk pods... More (approximately 6-20 resources per pod), along with an off-shore L1 team that support a wide array of clients. This Director will continue to improve on processes and procedures for the Service Desk, and will also build relationships with clients directly. They will own the execution and continuous improvement of IT service delivery across client environments, ensuring services are delivered consistently, efficiently, and in alignment with service level agreements (SLAs), KPIs, and contractual commitments. Additionally, this Director will monitor service performance metrics and operational data to proactively identify risks, recurring issues, and service gaps. Occasional travel to client sites and other offices will be part of this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for immediate help with bare metal provisioning HP laptops for our annual laptop refresh project. They will use Tanium to PXE image laptops and then follow our established process to... More complete the configuration according to company standards and the needs of the end user. Laptops will be shipped to the end users, and we will confirm they have been received. Upon completion of the laptop refresh project, individuals will be trained on phone support and other duties of the Help Desk. Attention to detail, accurately following set instructions, and multitasking will be key. Self-motivated individuals with a desire to learn will have the best chances at long-term success. There is at least one full-time opportunity available upon completion of these contracts?Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications. ?Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.?Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.?Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Description:oOur client has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a... More Windows-based AD/Azure network environment, Lenovo and Dell PC hardware, a general knowledge of IT operations and remote tools, and the Windows 10/11 operating systems. Our employees operate on a hybrid schedule, blending a traditional office-based model and remote work.-Duties and Responsibilities:oThe successful candidate will join a team of knowledgeable and organized Customer Service Technicians supporting a large call center. This role requires a customer service-oriented professional who can easily follow instructions and guidance, quickly resolve IT-related issues and ensure systems, hardware, and software are functioning optimally. The IT Helpdesk Technician will be responsible for answering calls, creating tickets using an ITSM tool, callbacks, updating the knowledge database, etcoSpecific Duties Include, but are not limited to: ?Serve as the first point of contact for customers seeking technical assistance over the phone or email.?Perform remote troubleshooting through diagnostic techniques and pertinent questions using a combination of templates and response plans.?Determine the best solution based on the issue and details provided by customers. ?Walk the customer through the problem-solving process. ?Direct unresolved issues to the next level of support personnel. ?Record events and problems and their resolution into the Incident management system.?Follow-up and update customer status and information. ?Pass on any feedback or suggestions by customers to the appropriate internal team lead and manager. ?Identify and suggest possible improvements to procedures so that they be added to the knowledge database. ?Install and configure computer hardware, software, systems, networks, printers, and scanners. ?Report outage based on incomings/emails to team lead so that a broadcast can be created and issue escalated to management.?Maintain a high level of customer service at all times.Pay Rate: $21/hr - $24/hr based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description?Answer phone inquiries and direct in a polite and friendly manner?Answer emails promptly and professionally?Greet and screen visitors entering the client?s facility and comply with... More all security procedures including entering visitors and contractors into the visitor management system.?Create/activate/deactivate visitor and contractor badges?Maintain and update site phone list to facilitate answering or directing calls?Monitor truck entrance camera to allow truck and contractor access to the property?Monitor all other cameras as necessary and time permits?Assist with organizing and maintaining printer room to ensure cleanliness and order?Support client HR office with scheduled applicant interviews and subsequent New Employee Orientation?Coordinate visits of large groups ? ordering and picking up food and beverages along with decorating of meeting room?Assist different functions with data entry and document filing ? Uses multiple software/programs to create documents and enter data?Must adhere to client corporate communication policy?Attend meetings as necessary?Perform other administrative duties as necessary?Assist and obtain all evacuation clipboards, walkie talkies, and logs in case of emergencyCompensation - $33,280 - $ 35,360k $16 - $17We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large HVAC manufacturer's representative firm is seeking a Front Desk Associate to join their team in the Bellevue, Washington area. This person will serve as the first point of contact for... More visitors and callers, providing professional customer service and administrative support to the office. Responsibilities include greeting guests, managing incoming calls and correspondence, scheduling meetings and conference rooms, maintaining office supplies and kitchen inventory, and supporting basic project and accounting tasks such as data entry and petty cash reconciliation. This role also assists with document preparation, filing, and coordinating travel arrangements. Strong communication, organization, and multitasking skills are essential, along with proficiency in Microsoft Office and SharePoint. The ideal candidate thrives in a fast-paced environment and maintains a positive, professional demeanor.While on contract, this role is paying anywhere between 22 - 27/hr. depending on years of experience and education level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a front desk representative in Beaumont, TX. This person will work Monday-Friday, 8-4:30 to assist checking-in patients. This person will be responsible for collecting co-pays... More or remaining balances, reviewing patient demographics, and updating PCP information.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job SummaryThe Software Asset Management (SAM) Analyst (Contract) will support software licensing and entitlement activities related to a domain and employee migration. This role focuses on license... More reassignment, entitlement validation, and reporting to ensure continuity of software access during migration activities.Key Responsibilities?Reassign and validate software licenses during domain and employee migrations?Perform manual license updates across multiple vendor portals?Review, update, and analyze Excel-based licensing and migration reports?Validate software entitlements before and after migration events?Support licensing for applications not yet standardized or fully automated?Coordinate with Endpoint Support to ensure licenses are available prior to software installation?Maintain documentation to support audit readiness and complianceCompensation:$12/hr to $18hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This candidate will handle most clerical duties associated with a medical clinic. They will assist in scheduling new patient appointments, checking patients in, check patients out, assemble new... More patient and hospital follow up charts, and prepare patient charts. They can have upwards of 400 patients in their clinic each day so this person needs to be comfortable with a fast-paced environment!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking an entry level Field Services position, but the person must be organized and capable of planning, scheduling, and executing employee user moves, which is the primary... More responsibility of the role. This includes coordinating with Administrative Services, communicating directly with employees about their move schedules, and physically relocating and reconnecting their IT equipment at their new workspace.Additional responsibilities include:? Executing user moves and MAC work while maintaining cabling and network standards? Installing end user devices including PCs, printers, phones, headsets, and peripherals? Supporting digital signage deployments across office and plant locations? Coordinating IT asset disposal through ServiceNow workflows? Assisting with basic data infrastructure work including rack equipment, patching, and cablingThe role requires someone who communicates well with users and internal teams and is comfortable with both planning work and performing hands on tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Support Engineer to sit in St. Louis, MO for one of their clients. The Support Engineer provides front-line technical support to ensure smooth computer operations for end... More users. Each day begins with reviewing and responding to incoming help requests. The engineer troubleshoots hardware and software issues using remote tools or in-person support when needed. They document all support interactions and escalate complex issues to the appropriate technician when necessary. Preventative maintenance tasks, such as cleaning and checking workstations and peripherals, are also part of the routine. The engineer deploys software packages and assists with installations as requested. They contribute to internal knowledge resources by creating help sheets and FAQs. Throughout the day, they monitor trends, reinforce SLAs, and suggest improvements to enhance support efficiency.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less