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We are seeking adaptable, professional, and hands-on Field Service Technicians to support two a large-scale PC deployment effort. This role is critical to ensuring smooth operations across multiple... More clinical and administrative locations in rural New York.Key Responsibilities:- Assist with the deployment of Cisco switches, routers, and endpoints under the direction of network engineers.- Support PC imaging, customization, deployment, and asset recovery.- Perform unboxing, burn-in testing, tagging, and documentation of IT equipment.- Travel to various clinics and hospital locations within a 20?30 mile radius of Cooperstown Hospital.- Work collaboratively with team leads and senior technicians to execute installations and troubleshoot issues.- Maintain accurate records of deployed and recovered assets.- Follow established procedures and adapt to site-specific requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Training & Documentation Specialist is responsible for developing, standardizing, and maintaining high quality training materials and technical documentation that enable system adoption,... More operational consistency, and process clarity across a global enterprise environment. This role partners closely with ERP Support, IT, and business stakeholders to translate complex workflows and systems into clear, user friendly documentation and training experiences. The position operates with a high level of autonomy and plays a critical role in supporting enterprise systems, digital adoption initiatives, and continuous process improvement. Key responsibilities will include the below - ? Own and maintain the Global Technical Library for ERP and IT systems, consolidating fragmented documentation into a centralized, standardized repository. ? Define and document standard operating procedures and workflows to support consistent system usage across teams and regions. ? Manage content strategy, creation, and updates for the Digital Adoption Platform, ensuring guidance aligns with current system functionality and business processes. ? Create scalable training assets for global audiences, ensuring clarity for both technical and non technical users. ? Collaborate with ERP Support leadership to identify training gaps, user error patterns, and opportunities for proactive enablement. ? Establish documentation standards and best practices to ensure accuracy, consistency, and long term maintainability. ? Support onboarding, system rollouts, and change initiatives through structured training programs and stakeholder engagement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Salesforce Business Analyst (BA) to drive successful delivery of user and functional requirements for Salesforce projects, with a focus on healthcare provider workflows and... More CRM/call center integrations. The BA will lead requirements elicitation sessions, document business and technical specifications, and act as a detective?questioning requirements, digging into root causes, and ensuring solutions truly meet business needs. This role is hands-on, highly collaborative, and requires curiosity, thoroughness, and strong communication skills.Provide technical and functional expertise to Salesforce projects, including implementations, troubleshooting, maintenance, and support of existing applications.Lead requirements gathering sessions with business, clinical, operational, and technical stakeholders.Question requirements and dig into the root cause, asking clarifying questionsAct as a detective?curious and thorough in understanding business needs.Document business requirements within functional and technical specifications, including user stories, program functions, and steps required for development or modification.Analyze and review existing system capabilities, workflows, and scheduling limitations to determine feasibility of requested changes.Evaluate the impact of corporate initiatives and recommend ways to improve or best utilize information systems.Support Salesforce email-to-case and call center integration (previous experience with 8x8 is a plus).Collaborate with developers, QA, UAT, and project managers to ensure comprehensive test plans and traceability to user stories.Prepare and facilitate UAT scenarios and testing, ensuring user involvement and sign-off.Assist in the development of training materials and provide end-user training as needed.Create and maintain documentation on systems/applications used by the department.Coordinate projects from development through implementation, working with IT teams, clients, vendors, and consultants.Comply with all client IT security requirements and policies; safeguard passwords and report security incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position: Desktop Support ManagerOpenings: 1Salary: $90,000 ? $110,000kLocation: Washington, DC 20060Schedule:? Core hours: 8:00 AM ? 5:00 PM? Onsite 5x / week ? Potential for a hybrid schedule ? On... More call as hospital operates 24/7Interview Process:? Round 1: Virtual 30 minute interview ? Round 2: Onsite 1 hour interview ? Availability: Wednesday and Fridays The Desktop Support Manager oversees IT support operations for local hospital customer in Washington DC. This role directs Desktop Support, owns endpoint lifecycle processes, partners across IT functions, and serves as a Tier 2 escalation resource. Success in this role requires strong technical depth, people leadership, excellent communication with senior stakeholders, and the ability to operate in a complex, multi-site environment.Key Responsibilities:? Lead Desktop Support, providing supervision, coaching, resource planning, and performance management.? Oversee endpoint lifecycle operations including imaging (SCCM), deployments, asset management, patching, upgrades, and application support.? Serve as the Tier 2 escalation point for advanced endpoint, hardware, printer, and low-level network issues, ensuring appropriate troubleshooting and escalation.? Collaborate closely with Networking, Audio-Visual, Telecommunications, and Clinical Applications teams, including supporting telephony system transitions.? Engage with leadership and stakeholders at all levels, providing updates, driving process improvements, and ensuring high-quality service delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Required to work with vendors, end users, project teams and takes direction from the Site IT Lead to create new and support existing network solutions across the site. Evaluates new technologies... More working with IT architects and service providers to create standards and solutions in the infrastructure space. Understands key components, primarily of IT network, but also some server and PC devices. Capable of manufacturing system integration, including design, build and implementation of manufacturing IT network infrastructure. This job may include knowledge of or experience with web services, database administration, midrange, personal computing, telecommunications and mobility. Pay depending on experience $30-$35/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Site/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost,... More delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs. Scope of the job:- The role leads the operation team and is based within a Service Technology Center. It may involve regular travel to customer sites within a region and the occasional global travel when required for management reporting.- This role requires daily interaction with all levels of the organization, in both written and verbal formats.- The Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities. The incumbent must be able to balance all these items at any given time. - This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is a must. - Depending on the size of the STC site, this role will have between 5 and 15 direct reports and may have overall management responsibility of a site ranging from 15 to 150+ employees.Main Responsibilities:- Oversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports. - Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventories.- Manages and drives all customer issues to closure or initiates support when required.- Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily workload, dealing with day-to-day employee issues, and interface with the service team leaders.- Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.- Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff. - Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance -Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.- Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.- Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.- Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.- Develops and implement adequate and visible measures that are linked to continuous improvement.- Champion VTPS guidelines and principles.This position pays between 125k-135k depending on level of experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in Spring, TX is looking for a Sr. Infrastructure Lead. This person will be greatly assisting with leadership and technical expertise across a hybrid IT environment supporting both... More commercial and government maritime operations. The ideal person for this role brings a deepunderstanding of secure, standardized infrastructure environments and has hands-on experience with Azure, Windows Server, NetApp, Linux, VMware, and Hyper-V. This position is looking to pay between $60-75/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key ResponsibilitiesData Engineering & Solution DevelopmentDesign, build, and maintain SQL-based datasets, views, and data models that support marketing use casesSource, profile, and research data... More already living in the data warehouse to make it campaign-readyEngineer new data solutions end-to-end, from ingestion through business consumptionSupport identity-based and customer-level data use cases (e.g., prequalification strategies, audience growth, net-new identification)Business Partnership & StrategyPartner directly with Marketing Operations to enable audience creation, campaign execution, and customer experiencesCollaborate with Marketing Analytics to explain data structures, create new analytical layers, and support executive-level reportingTranslate business questions into technical requirements and scalable data solutionsPresent findings, trends, and insights back to marketing stakeholders in a clear and compelling wayAnalytics, Dashboards & ControlsBuild dashboards and visualizations that show trends, population shifts, and segment performanceDevelop internal monitoring and control dashboards to detect data issues (population changes, load failures, anomalies)Support testing, validation, and quality checks prior to deploymentOperational SupportCoordinate with internal testing and deployment teams to move solutions into productionContribute to documentation, governance, and ongoing improvements of marketing data assetsDay-to-Day Breakdown~60%: Data discovery, profiling, research, and business alignment~20%: Dashboarding and data visualization~10%: Testing, audits, and data quality controls~10%: Administrative work and coordinationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Program Manager will lead one or more highly complex IT programs comprised of multiple projects within the self-service platform organization. This individual will align program delivery with... More broader strategic initiatives, manage schedules from inception through delivery, and ensure appropriate governance controls are in place. Day to day responsibilities include defining and communicating program roadmaps, reporting on status, risks, development issues, and success metrics, and proactively partnering with cross-functional teams to drive execution and resolve challenges.Pay Rate: $60?65/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Pacific Northwest is looking for a Remote Lead Project Manager. This role would be 12-month contract, with possibility of extension. We are looking for someone with a strong... More background supporting both software and infrastructure projects. This person must be willing to act not only as a Project Manager for most of the day to day duties, but also take on occasional Product Owner and Scrum Master responsibilities as necessary. Additionally, we need someone who has a background leading projects from ideation to creation and release (end-to-end). This person will have supported Software, Data, & QA Engineers teams, while the role is not hands on with development it will require technical acumen. Must be able to work core PST hours, be available for daily scrum meetings, anWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less