Job Search Results for desktop support

Insight Global is seeking a skilled Microsoft Teams Rooms (MTR) Administrator with experience supporting Windows-based and MTR-A (Android) devices within complex AV environments. This role will focus... More on the configuration, programming, and management of Teams Room systems and AV consoles, rather than day-to-day end user support.The ideal candidate has hands-on experience with enterprise conferencing hardware and AV integrations, and can support design efforts for modern collaboration spaces.This person will be responsible for configuring, managing, and supporting Microsoft Teams Rooms (Windows & MTR-A/Android) environments by programming and administering Teams Room consoles and AV control systems across conference room deployments. At times they will support design and implementation of AV solutions for complex meeting room environments. They will collaborate with AV and infrastructure teams to ensure seamless integration of Teams Rooms with enterprise systems and monitor system performance and ensure reliability across meeting spaces. They will troubleshoot advanced issues related to Teams Room systems, consoles, and AV integrationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Overview: Insight Global is seeking a Senior Infrastructure Manager to provide strategic oversight and operational leadership across the hospital?s network, desktop, and telecommunications... More environments. This role ensures the day-to-day functionality of the hospital?s infrastructure operates on ?autopilot?, stable, reliable, and well-governed, while aligning to ITIL-based service management practices.The Senior Infrastructure Manager oversees all network-related services from Layer 1 through Layer 3, while leading and developing multiple technical teams. This role is not hands-on keyboard-focused, but requires deep technical credibility to guide managers, validate decisions, and ensure high availability for clinical operations.Responsibilities: ? Oversee daily operations of the hospital?s infrastructure across: ? Layer 1: Structured cabling, closets, connectivity pathways? Layer 2: Internal LAN connectivity (devices, printers, imaging access)? Layer 3: Edge connectivity, firewalls, routers, VPNs, point-to-point connections? Ensure clinicians and staff can carry out responsibilities while maintaining uninterrupted network connectivity? Provide leadership and guidance to infrastructure managers and team leads? Ensure infrastructure operations align to ITIL service management frameworks? Establish and reinforce repeatable processes for incident, change, and problem management? Serve as escalation authority during critical incidents when needed? Maintain architectural oversight of the hospital network environment? Validate design, configuration, and operational decisions made by network leadership? Ensure Cisco-based infrastructure is operated and managed to enterprise standards? Lead, mentor, and support managers responsible for frontline teams? Ensure teams are trained, supported, and operating within clearly defined processes? Balance reliability, accountability, and continuous improvement without micromanagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A partner of Insight Global is seeking a Tier 1 Help Desk Technician to provide onsite IT support within a manufacturing environment. This role will serve as the first point of contact for end users,... More supporting day to day technology needs across a Microsoft-based infrastructure. The ideal candidate will have hands-on experience with device provisioning, user support, and basic networking, with the ability to troubleshoot both hardware and software issues efficiently in an onsite setting.Key Responsibilities?Provide Tier 1 technical support to onsite employees in a manufacturing environment?Diagnose and resolve hardware, software, and connectivity issues for end users?Set up, image, and provision laptops and other end-user devices?Support Windows 11 and Windows Server environments?Manage user accounts, permissions, and group policies within Active Directory?Assist with email and application support, including Microsoft Exchange and UniFLOW?Perform basic network troubleshooting (WAN, LAN, TCP/IP)?Navigate and troubleshoot using: oCommand PromptoPowerShelloNetwork and system settingsoFirewalls and Windows permissions?Support endpoint and mobile device management through Intune?Assist with cloud-based and enterprise tools, including Azure and Entra ID?Document issues, resolutions, and escalate more complex issues as neededTools & Technologies: ?Microsoft 365 / Microsoft Enterprise Environment?Active Directory?Windows 11 & Windows Server 2022?UniFLOW?Intune?Azure?Entra ID?Basic networking protocols (WAN, LAN, TCP/IP)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Structured Cabling Technician for one of our largest Healthcare clients. He/She will be responsible for day-to-day cabling requests (Patches, Moves, Adds and Changes)... More to meet service goals and expectations of the user enterprise community. They will be taking service requests, incidents and tasks logged and distributed within the ITSM tool (Heat/Ivanti) daily. They will be assessing the requirements, acquire pricing from certified vendor pool, coordinate chargeback according to policy, and scheduling/executing the cabling request. This is for work within the hospital as well as the off-site locations. He/She will also be required to assist in the monitoring and management of our BDF/IDF closets. This includes monitoring the health of these facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It is crucial for this individual to be constantly evaluating & identifying risks to service and escalating to the proper party responsible for remediation.Additional day to day responsibilities can include:Triage daily tickets and scheduling of related worksAssemble Work Order packages for cabling vendorsManage to completion and close out of work orders issued to VendorsProvide troubleshooting assistance and emergency coverage. With assistance and collaboration from Data Center Operations team:Provide support and resolution to technical issues relate to devices managed in Technology RoomsAssist with vendor access and supervisionManage and maintain secure entries into Technology RoomsManage inventory of assets in IDF/BDF?s data centerManage and update rack elevationsManage support of devices through use of tools and automate when possibleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key ResponsibilitiesProvide Level 1-2 end-user support for hardware, software, printer, VPN, and basic network-related issuesManage, prioritize, and resolve support requests through the ServiceNow... More ticketing system or similar platformPerform laptop setup, imaging, configuration, deployment, refresh, and decommissioningTroubleshoot and resolve issues using RMM tools, with Atera experience preferredDiagnose and resolve technical issues independently and escalate when necessary after appropriate troubleshootingMaintain accurate documentation of incidents, resolutions, knowledge articles, and support proceduresSupport onboarding and offboarding processes, including device provisioning, account setup, access removal, and policy assignmentSupport and manage endpoint configuration and compliance through Microsoft IntuneSupport user and device configuration tasks within Microsoft Entra IDAssist with management of device identities, group assignments, and directory-based configuration processesTrack, manage, and maintain IT inventory, including laptops, peripherals, accessories, and other technology assetsMonitor stock levels of IT equipment and supplies, and report shortages proactivelyEnsure proper asset tagging, inventory accuracy, and lifecycle tracking for all IT equipmentMeet response and resolution expectations in accordance with established SLAsAssist with routine IT operations, system maintenance, and general support initiativesPART TIME 9am-2pm 5X/WEEK ONSITEPR: $25/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. *Fill in the role as part of the Tier 1 support to provide CCaaS 800 Number support when... More needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution. *Triage requests to ensure accurate transfers and escalation of customer requests or issues. *Provide off-hour emergency support as needed.The pay range for this position is $35/hr - $48/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Service Desk Analyst role, under the direction of the IT Service Desk Manager, shall ensure that the computer users receive appropriate assistance with technology related incidents and... More questions.?Ensures that all trouble calls and emails are answered in a prompt, courteous and accurate fashion.?Ensures that calls and emails are handled with Information Security best practices in mind.?Diagnoses of Hogan Lovells IT incidents and troubleshoots accordingly. ?Follows up on backlog tickets on a daily basis. ?Escalates trouble calls to resolver groups or to Service Desk leadership when necessary. ?Utilizes the Hogan Lovells Service Management tool to enter IT tickets so that issues may be tracked.?Setup and maintenance of users? mobile devices.?Coordination and completion of workstation moves, installations, PC replacements, etc., as necessary, especially with relocations. This will require the imaging of Windows machines.?Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices, etc.?Assists with the setup and support of video conferences and audio/visual technology for meetings typically through Zoom or MS Teams.Targeting a $21 an hour pay rateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to add a Tableau Administrator to a long-term analytics and reporting environment supporting a large, enterprise user base in the St. Louis, MO area. This role is focused on... More owning and operating the Tableau Server platform, not ad-hoc dashboard development or short-term project work. The environment has been in place for several years and supports critical business reporting across the organization.This Tableau Administrator will be fully embedded within a U.S.-based technology organization, working closely with internal technical teams, data stakeholders, and business users, including senior leadership. The role requires someone who is comfortable operating in a production environment with high visibility and accountability, and who understands the importance of stability, security, and performance in an enterprise analytics platform.Day-to-day responsibilities include administering and maintaining Tableau Server in a Linux and AWS environment, monitoring system health and performance, managing user access and licensing for a large population, and troubleshooting server-side issues related to performance, connectivity, or data integration. The administrator will regularly collaborate with business partners to ensure dashboards are accurate, accessible, and backed by reliable data sources.The team operates in a structured but practical delivery model, with lightweight check-ins and close collaboration between technical and business stakeholders. This allows the Tableau Administrator to spend the majority of their time focused on hands-on administration, performance tuning, and problem-solving, rather than excessive process or overhead.While the environment values strong fundamentals over specific tooling, experience with Tableau Server, Linux, AWS, and SQL is essential. This role is intended for someone who wants to be a long-term owner of the Tableau platform, deeply integrated into the organization, rather than operating in a siloed or ticket-only capacity. The administrator will have opportunities to support both ongoing platform optimization and future enhancements as the analytics environment evolves.There is an expectation that this individual brings a strong sense of ownership, is comfortable explaining technical processes (such as walking through a Tableau Server installation or upgrade in AWS/Linux), and can contribute immediately. This role is 4 days on site and 1 remote in St. Louis, MO.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

On a day-to-day basis, this individual will partner closely with business stakeholders and analytics teams to assess existing Tableau dashboards and lead their migration into Power BI. This includes... More analyzing current data sources, calculations, and report logic, then recreating equivalent functionality using Power BI tools such as DAX and Power Query. The role will involve building and optimizing data models, designing intuitive and user-friendly dashboards, and ensuring all reporting aligns with enterprise standards for performance, governance, and security. The developer will conduct side-by-side validation between Tableau and Power BI outputs to ensure data accuracy, troubleshoot inconsistencies, and document all transformation logic. Additionally, they will support data integration efforts across cloud platforms (e.g., Snowflake), implement row-level security and access controls, and contribute to knowledge transfer and cross-training initiatives to enable long-term scalability and adoption.This position is a 6-month contract with opportunity to extend. The hourly rate for the role is $62-65/hr, and insurance and a 401K are available throughout the contract period.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Atlanta area is looking for a recent college graduate to join their Azure and Windows Operations Team.This role will be a part of a small system admin team working on Windows and... More Azure work. The Cloud Engineer Level 1 (Windows & Azure) is an entry-level role responsible for supporting daily system operations across corporate, retail, and cloud environments. This position focuses on resolving routine Windows and Microsoft 365 related incidents, assisting with basic deployments, and helping maintain reliable availability, performance, and security of end-user and server systems. The role works within established standards, escalation paths, and change control processes while developing technical skills in Windows administration, identity management, and Azure fundamentals through mentorship and hands-on experience with senior engineers. DUTIES AND RESPONSIBILITIES: ?Provide Tier 1 support for Windows-related incidents and service requests, escalating when needed.?Perform basic troubleshooting for Windows endpoints and server-related issues (login failures, performance issues, access issues, printing, patching errors).?Assist with user onboarding/offboarding tasks including account provisioning, group memberships, and license assignments under documented procedures.?Support Microsoft 365 administration tasks such as Exchange mailbox troubleshooting, Teams issues, and basic SharePoint/OneDrive support (as assigned).?Assist with basic Azure administration tasks including VM health checks, monitoring alerts, and support of cloud-hosted services under supervision.?Support endpoint lifecycle tasks including device imaging/Autopilot enrollment, application deployments, and policy validation (as assigned).?Assist with patching activities for Windows endpoints and servers in coordination with maintenance windows.?Maintain accurate documentation including runbooks, SOP updates, troubleshooting notes, and asset inventory records.?Follow SOPs and provide clear ticket updates including troubleshooting steps, resolution outcomes, and next steps.?Participate in scheduled maintenance windows and deployments as assigned. POSITION QUALIFICATIONS:?Basic understanding of Windows OS administration and troubleshooting concepts.?Foundational knowledge of Active Directory concepts (users, groups, OU structure, basic permissions).?Familiarity with basic Azure and Microsoft 365 concepts (identity, licensing, cloud services).?Ability to follow structured troubleshooting methods and document work clearly.?Familiarity with IT ticketing systems and documentation best practices.?Strong communication skills and ability to work professionally with internal teams and vendors.?Comfortable working in a fast-paced, multi-site environment with competing priorities.?Ability to travel to retail locations as needed (optional/occasional based on business needs).?Ability to participate in after-hours/on-call support as scheduled. EDUCATION AND/OR EXPERIENCE:?Associate or Bachelor?s degree in Information Technology or related field preferred (or equivalent experience).?1?2 years of experience in an IT support, helpdesk, desktop support, or junior systems role.?Internship, lab work, or hands-on home lab experience accepted in place of formal work experience.?Exposure to Microsoft 365, Windows Server, and Azure is a plus.?Certifications preferred: Microsoft Fundamentals (AZ-900, MS-900) or CompTIA A+ / Network+.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less