Job Search Results for healthcare operations

Telecom Administrator

A healthcare client is seeking Telecomm Administrator that will manage the onboarding, technical workload, and day to day activities of administering our phone system (Ring Central and other... More technologies). Responsibilities of this role include system administration, design, engineering, modifying telecom systems, and support of all enterprise telecommunications platform services and associated collaboration technologies.This person will be well versed in the execution of RingCentral?s phone system, Contact Center, and associated collaboration tool processes, policies, and procedures. Needs to understand and recommend best practice for a highly effective and stable telecommunications environment. Must also understand concepts of telephony including TDM and SIP technologies, RingCentral management, collaboration, and IVR design. This role will serve as the subject matter expert for telecommunications, supporting daily operations, system configurations, workforce tools, and vendor/partner coordination. Will also possess knowledge on basic networking concepts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Director, Medical Finance Analytics

Insight Global is looking for a Solutions Architect of Medical Finance Analytics to join an enterprise-level healthcare payer. In this role, you will identify issues and anomalies, recommend... More practical solutions, and work cross-functionally across the enterprise to improve product performance and day-to-day operations. You will coordinate with stakeholders across variable LOBs to support new business initiatives, solve problems, and ensure programs meet market and contractual needs. This role involves regular project and performance reporting, tracking projects through execution, evaluating progress against goals, and identify roadblocks delaying project completion. You will be a key liaison between executive leadership, the field, and other groups driving enterprise-wide solutions, ultimately supporting process improvement efforts. This role will involve ad-hoc work as prescribed by executive leadership. This is a 100% remote position operating on Eastern Standard Time. Candidates must consent to a background check and drug screen upon hiring for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Implementation Project Manager

Insight Global is seeking a fully remote Implementation Project Manager. This individual will be responsible for leading end to end delivery of Healthcare SaaS implementation projects, ensuring... More successful execution from kickoff through go live and transition to support. This role emphasizes clear communication, strong project governance, disciplined execution, and proactive risk management to deliver consistent, high quality client outcomes. The Project Manager serves as the primary point of contact for assigned clients and internal stakeholders, owns all project communications and artifacts, manages timelines and resources, and ensures adherence to delivery standards and governance requirements throughout the implementation lifecycle. Key ResponsibilitiesOverall Project Ownership & Governance? Own project delivery from initiation through closure, including readiness, go live, and handoff to Support. ? Ensure adherence to established project management standards, processes, and governance. ? Maintain delivery accountability for scope, timeline, quality, and outcomes. ? Drive continuous improvement by identifying opportunities to enhance delivery processes and tools.Communication & Stakeholder Management? Serve as the primary point of contact for project communications. ? Lead client meetings, status calls, and working sessions. ? Provide regular internal and external status updates. ? Document and distribute meeting notes, action items, and decisions.Project Planning & Artifacts? Create and maintain core project artifacts (charter, plan, scope, RACI). ? Ensure documentation is current, version controlled, and accessible. ? Maintain project records to support reporting and audit readiness.Task & Resource Management? Break down scope into actionable tasks with clear ownership. ? Track task progress, dependencies, and delivery risks. ? Plan resource needs and escalate capacity or resourcing gaps. ? Update timelines and forecasts as project needs evolve.Risk, Issue & Escalation Management? Identify, document, and monitor project risks and issues. ? Develop and execute mitigation and contingency plans. ? Escalate risks or issues that threaten scope, timeline, or quality. ? Track escalations through resolution and communicate outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Senior Applied AI Engineer - Data & Analytics Architecture

We?re looking for an Applied AI Senior Engineer to lead how data, analytics, and AI are built and used across our organization. This role owns the end-to-end approach to data and analytics, working... More cross-functionally with leaders across operations, finance, product, and executive teams to identify high-value opportunities and build impactful analytics and AI use cases. You will design and deliver AI-native analytics solutions?using modern practices such as prompt engineering and AI-assisted development (?vibe coding?)?that turn complex healthcare Revenue Cycle Management (RCM) data into clear, actionable insights. This role combines broad technical ownership with close partnership with business stakeholders to ensure data and AI directly support decision-making and operational performance.This is a 12-month contract with possibility to extend. Insurance and a 401K program are offered throughout the contract period. The hourly rate is $68-90/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Day Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Night Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tableau Analyst

A client of Insight Global?s is seeking a Tableau / BI Analyst to support their Revenue Operations organization as it modernizes its reporting environment and transitions from legacy SSRS/SSIS... More reporting to Tableau dashboards. This analyst will design and build end-to-end BI solutions that transform complex healthcare and revenue cycle data into clear, actionable insights that support business decision-making. On a day-to-day basis, the role involves partnering directly with business stakeholders to understand their workflows, reporting pain points, and underlying questions behind the data. The analyst will translate those needs into thoughtfully designed dashboards, well-defined metrics, and intuitive visualizations, with a focus on storytelling and usability for non-technical audiences. This role requires regularly reviewing SQL tables, views, stored procedures, and SSIS packages to understand data flow and metric logic, validate results, and identify data quality or logic issues. The analyst will collaborate closely with database, engineering, and analytics teams to resolve issues and ensure trusted reporting. The Tableau Analyst will own dashboards from concept through production, incorporate stakeholder feedback, provide ongoing user support, and maintain documentation to ensure reporting remains reliable, understandable, and aligned with evolving business needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

API Developer

The Senior API Developer will be responsible for designing, building, and maintaining secure, scalable APIs that enable access to and delivery of enriched provider data.This role will focus on... More exposing golden provider records and insights through well-structured API endpoints that integrate with downstream applications and workflow tools used during the referral process.Key Responsibilities:? Design and develop RESTful APIs to securely access and expose provider data from multiple backend systems? Build APIs that deliver enriched provider insights (cost, quality, network participation, performance, credentialing, claims-based data)? Define and implement API data contracts and payload structures to ensure consistency and usability across consuming applications? Develop and maintain authentication and authorization mechanisms to ensure secure data exchange? Integrate APIs with PostgreSQL, Snowflake, and other source systems to retrieve and serve data efficiently? Implement robust error handling, logging, and monitoring frameworks for API reliability and observability? Optimize API performance, scalability, and response times to support high-volume healthcare workflows? Collaborate with data engineering teams to ensure alignment between data models (golden record) and API outputs? Support integration with downstream systems that surface provider insights during the referral decision-making processWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager (Athena Environment)

Insight Global is seeking a Project Manager to provide oversight and coordination for clinical operations and informatics initiatives within a live Athenahealth environment. This role is not... More responsible for Athena implementations, but instead focuses on operational continuity, maintenance, optimization efforts, and ensuring no gaps exist across clinical systems, workflows, and stakeholders.This PM will act as a central coordinator across clinical, informatics, IT, and vendor teams to support smooth day-to-day operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less