Job Search Results for desktop support

Provide computer support to internal and external users of the company?s information systems. The scope of this position applies to all affiliated companies.Imaging and profiling laptopsTablet... More deploymentProvide user support to associates on all company owned equipment and all company implemented Information Systems, performed daily.Provide hardware troubleshooting services for all desktop PC's, laptop computers, Personal Digital Assistants, printers and other peripherals.Level 1 and 2 supportMaintenance services for hardwareData transfer, backup & system installation for new computer equipmentProvide productivity application software support to staff in the local & field officesAssist with software installation & customization for end usersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Answers Help Desk phone and creates support tickets.? Creates and monitors support cases submitted via email.? Sets up and maintains IT asset inventory.? Facilitates creation and maintenance of IT... More documents, job aids, checklists, and resource materials for software tasks.? Provides technical support, training, and guidance to center staff on supported technology solutions and applications.? Manages and assists in the implementation of new networks, computers, and software applications.? Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.? Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.? Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.? Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.? Assists staff in acquiring new computer equipment and peripherals per company policies.? Assists with computer cabling in compliance with Data Center specifications.? Ensures EPMS contains accurate and up-to-date information about the center?s automated equipment.? Collaborates with corporate IS staff on installation of company-developed applications.? Obtains and maintains training resources for center staff.? Provides individual and group instruction on the use of equipment, software applications, and network features.? Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware.Provides assistance to other company centers, as applicable and requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Coordination & Resource Management? Coordinate IT resources (PC Techs, Infrastructure, Networking, systems teams) across multiple technology projects? Assist project and IT leadership with... More prioritizing projects, tasks, and resource allocation based on urgency, risk, and business impact? Maintain project schedules, task tracking, and dependency awareness across initiatives? Support intake of new IT requests and help evaluate effort, capacity, and timingTechnology & Infrastructure Support? Act as a technical liaison for projects ? Leverage prior hands-on technical experience to ask the right questions, identify risks, and anticipate issues? Facilitate coordination between IT teams, vendors, and stakeholders? Provide regular status updates, risks, and blockers to project and IT leadership? Help identify process improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Imaging of laptops and windows based tough pads (SCCM).Scheduling Asset refresh appointments daily to adhere to aggressive timelines.Performing workstation upgrades for WGL employees ensuring all... More data is copied over, applications are installed, printers mapped, testing VPN, etcAsset reclamation of old devices to be properly disposed.Inventor management in ServiceNow by correctly assigning newly deployed assets to respective users and checking-in assets being refreshed. Oversees testing implementation of desktop and mobile devices images, packages, and new configurations. Advises the Manager of test results and configuration options. Works with ITS Business Unit Partners and the Manager of Digital End User Services around Demand Management services for future maintenance and enhancements to software and hardware. Provides post installation / configuration support and troubleshoots Office 365 services (Email/Outlook, Teams, Office Apps, OneDrive).Provide daily / weekly updates to management on the number of assets being refreshed and adhering to the schedules for asset refresh.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer inSan Diego is looking for an Information Technology Specialist to join the team on a large government contract. This specialist will be providing information technology field services... More and troubleshooting support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 2-4 tickets a day involving issues with laptops, desktops, printers, phones, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assisting information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through the application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Mid-level Systems Administrator to support one of our large federal clients on a long-term DoD contract. This person will need to possess a TS/SCI DoD clearance and... More work in person on customer site (Ft. Belvoir, VA). Compensation ranges from $35.15/hr to $46.29/hr. Job duties include but are not limited to:?Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. ?Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. ?Monitors and tunes the system to achieve optimum performance levels. ?Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. ?Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. ?Supports media management through internal methods and procedures or through offsite storage and retrieval services. ?Develops and promotes standard operating procedures. ?Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. ?Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.?Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions?Provide support for implementation, troubleshooting and maintenance of IT systems?Manage IT system infrastructure and any processes related to these systems?Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.?Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem?Provide support for the escalation and communication of status to agency management and internal customers?Provide support for the dispatch system and hardware problems and remains involved in the resolution process?Configure and manage UNIX and Windows operating systems?Install/load operating system and application software?Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof?Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance?Integrate new technologies into new and existing systems including the transition and migration of corporate systems?Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity?Travel may be required to support the missionShift:M-F 2:00pm-10:30pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a PC Technician to performs Tier2 troubleshooting and problem and incident resolution support for the Service Desk. Responsibility includes incident and request... More processing that is assigned via Jira Service Management. Requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support. Responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment. They will be responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMDB records accordingly Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.they will performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune and contribute/maintain currency for documentation of standard operating procedures and knowledge base. Adheres to established SLA's and is responsive to performance metrics. The client is currently moving to a new location. These roles are designed for support of the infrastructure prior to the move.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We're looking for Data Center Technicians to join our growing team within infrastructure operations. A typical day in this role includes troubleshooting and repairing servers with hardware and... More network issues. The main responsibilities of the position involves hardware diagnostic and replacement of failed components. The Technician will be responsible for utilizing a ticketing system to perform incident management of servers and networking equipment, including project work and capacity management. ? Troubleshoot servers, on your feet a lot, hands on position where you are fixing things? Looking for entry level IT professionals? Look for experience that is similar to desktop support roles (technicians)? It's a hands on job? Could have 6 months to 0 years of experience (not a lot of experience needed)? Candidate has to be flexible, open to change and learning new things/processes (they will be learning something new if they are hired)? Need composite toe shoes (work boots) --> investment into your career? Personality is more of a fit than technical experience? They'll get a mentor and be able to learn on the job and figure things out? Someone who likes a challenge and who wants to learn? Learn and be curious? Can be a student? MUST have some sort of IT experience? Entry level basic, IT experience? Internship, in schoolWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Senior Automation Tester to sit 100% on site in Arlington, VA. The Automation Tester will join a high impact program focused on building and maintaining automated testing... More frameworks for mission critical applications. This role is responsible for designing, developing, and executing automated test suites across multiple environments to ensure system quality, performance, and reliability. The Automation Tester will lead and support QA team efforts, collaborate closely with development and cross functional teams, and identify, document, and drive resolution of defects throughout the SDLC. Responsibilities include developing and maintaining Selenium based automation for web, API, database, desktop, and mobile applications; integrating automation into CI/CD pipelines using tools such as GitLab or Bitbucket; enhancing frameworks, implementing TDD practices, and ensuring testing aligns with organizational best practices. The ideal candidate is a self motivated testing professional with 5+ years of hands on test automation experience and at least 2 years in a leadership role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:Insight Global is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both... More managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 ? Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems.Other duties: ?Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner?Manage Jira board and ticket flow to ensure uptime on all systems ?Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters ?Step in to solve IT related issues for our cutting edge data and software services platform Hourly: 54-75/hr Salary: 125,000-150,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less