Job Search Results for desktop support

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the NYC office 5 days a week. The shift is 9AM EST-6PM EST. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM onsite 5 days a week. Majority of the week will be handling ticket escalations, technical research, special projects and then there will be 1 day a week on the Tier 1 phone queue to stay up to speed on customer service and the issues Tier 1 is facing. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts can volunteer to work.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Enterprise Systems Engineer to join the IT department of an AM 100 law firm. This role requires a highly motivated, proactive individual who can step into the position... More with little to no ramp up time. The scope of responsibility is narrowly focused on desktop application support and new system implementations within a Windows client/server environment. The individual will provide support on level 3 escalations. Responsibilities also include supporting the implementation, configuration, and ongoing maintenance of desktop and client/server systems while operating primarily in a Windows based environment. The role places a strong emphasis on a customer service first mindset, with regular interaction and support for a diverse user base. The individual must be able to adapt their communication and support approach based on the audience and situation, with a focus on improving the end user experience and positively shifting the perception of the IT support team through strong service and professionalism. Responsibilities-Contribute to a customer-first culture that fosters loyalty and satisfaction. Consistently provide courteous, knowledgeable, and timely support to customers, ensuring their needs are met with professionalism and empathy. -Identify gaps throughout the 3 tier system currently in place, and be able to confidently and autonomously solve for them-Understand how all the systems and applications are related at a higher level, and be able to operate in a dynamic technical environment-This role will be dealing with a variety of technical problems including lifecycle of applications, SSO, Autopilot, servers, etc. so the right candidate must be equipped to handle it all.-Administer, support, and maintain enterprise legal and productivity applications, including document management, conflicts, time entry, and related systems.-Manage the full lifecycle of over 300 legal and productivity applications including configuration, deployment, updates, patching, monitoring, and user support.-Support some enterprise-wide endpoint management efforts using Microsoft Intune (Endpoint Manager), SCCM, and Autopilot.-Configure and maintain Windows OS deployments, application packaging, and automated software distribution.-Partner with application owners and vendors to evaluate new solutions, test updates, and coordinate upgrades or decommissioning.-Participate in technical planning for application and system upgrades, lifecycle management, and migration to cloud-based solutions.-Assist in creating and maintaining documentation for system architecture, deployment standards, and operational procedures.-Provide Tier 3 support for escalated incidents related to enterprise systems and endpoints.This role is hybrid, 2 days in the firm's center city Philadelphia office.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Senior Product Analyst / Senior Project Manager to lead the end-to-end conception, rollout, and operational support of digital products and software platforms that power the patient... More user experience. This role requires a hands-on, technically proficient leader who can bridge product strategy, technical execution, and operational delivery.The ideal candidate has experience driving large-scale software and hardware deployments, including tablet-based and television display solutions with integrated applications, and serves as the central liaison across Desktop, AV, Network, Engineering, and Vendor teams. This individual will play a key role in feature upgrades, platform enhancements, and Epic integrations, ensuring a seamless, reliable, and intuitive patient experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsibilities:As a member of our Service Desk team, the successful candidate will be responsible for maintaining productivity of staff by performing a variety of technical tasks including, but not... More limited to the following:?PC configuration support, including troubleshooting advanced issues related to OS configuration, hardware/driver compatibility, network connectivity, and provisioning tools (e.g., MS Autopilot, MS Intune).?Advanced account administration, including creation and management of project-specific groups, collaboration accounts, virtual desktop infrastructure (VDI), and secure environment access.?Advanced configuration and troubleshooting of software compatibility and configuration issues for a wide range of applications, including but not limited to MS Office 365 components, engineering design software (e.g., BlueBeam Revue, Autodesk product suite, and related), and software as a service (SaaS) platform.?Troubleshooting network connectivity issues in a geographically distributed / multi-site secure environment based on zero-trust network architecture.?Initial Escalation-level support, including assisting more junior team members with their tasks, developing / improving technical procedures, and providing training.?Reviewing and updating support requests (tickets) in the ITSM ticketing tool, providing regular updates, initiating escalations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an Entry-Level Help Desk Analyst to support a large university environment in New York City. This role is ideal for a recent Computer Science graduate with internship experience who is... More looking to begin their career in IT support within a fast-paced, user-facing academic setting. The position requires working onsite five days per week and provides hands-on exposure to enterprise technology across both macOS and Windows platforms.In this role, the Help Desk Analyst will provide first-level technical support to faculty, staff, and students through in-person interactions, phone calls, email, and a ticketing system. Responsibilities include troubleshooting hardware and software issues on Mac and Windows devices, assisting users with account access and password resets, installing and configuring laptops, desktops, printers, and peripheral devices, and documenting issues and resolutions clearly. The analyst will escalate complex issues to higher-level support teams when necessary while maintaining a strong focus on customer service in a high-volume university environment. The role may also involve supporting new user onboarding, classroom technology, and general office IT needs.The ideal candidate holds a bachelor?s degree in Computer Science or a related field and has completed at least one internship or co-op focused on IT support, help desk, or desktop support. Candidates should have foundational knowledge of Windows and macOS operating systems, familiarity with common productivity tools such as Microsoft 365, and strong communication skills with the ability to explain technical concepts to non-technical users. A professional demeanor, eagerness to learn, and a customer-first mindset are essential for success in this role.Preferred qualifications include prior experience supporting users in an academic or enterprise environment, familiarity with ticketing systems such as ServiceNow or Jira, and exposure to tools like Active Directory or Azure AD. Candidates with an interest in pursuing IT certifications such as CompTIA A+ or Network+ are encouraged to apply.This position requires the ability to work onsite in New York City five days per week and the ability to lift and move IT equipment such as laptops, monitors, and peripherals as needed. This role offers an excellent entry point into enterprise IT, providing valuable hands-on experience and opportunities for professional growth within a well-established university environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a team of IT Radio Technicians to support mission-critical communications for government and public safety clients in Washington, DC. This fully onsite role is ideal for a... More detail-oriented professional with hands-on experience in radio programming, RF concepts, telecommunications, and basic networking. Key responsibilities include programming radios, preparing kits for shipment, managing inventory, and supporting equipment audits and logistics. Daily tasks involve data entry, barcode scanning, and handling subscriber equipment. The technician will serve as the main contact for multiple customer sites, provide backup support to other technologists, and must be able to follow instructions and work independently after training. Day to Day:?Program mobile and portable radios, as well as supporting infrastructure ?Organize and prepare radio kits for shipment to customer sites.?Enter and update data in MS Excel spreadsheets and MS Word forms, including barcode scanning for inventory tracking.?Load and unload equipment pallets as part of shipping and receiving operations.?Pick and pack radio system components and kits according to customer specifications.?Assist with inventory counts and maintain accurate records of subscriber equipment.?Support the receiving, handling, and dispatching of subscriber goods entering or leaving the facility.?Provide Level 1 PC desktop support and basic system administration.?Track and report on non-IT requests using dashboards and data visualization tools to drive visibility and efficiency across logistics workflows and SOPsCompensation:$42hr to $50hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a team of IT Radio Technicians to support mission-critical communications for government and public safety clients in Washington, DC. This fully onsite role is ideal for a... More detail-oriented professional with hands-on experience in radio programming, RF concepts, telecommunications, and basic networking. Key responsibilities include programming radios, preparing kits for shipment, managing inventory, and supporting equipment audits and logistics. Daily tasks involve data entry, barcode scanning, and handling subscriber equipment. The technician will serve as the main contact for multiple customer sites, provide backup support to other technologists, and must be able to follow instructions and work independently after training. Day to Day:?Program mobile and portable radios, as well as supporting infrastructure ?Organize and prepare radio kits for shipment to customer sites.?Enter and update data in MS Excel spreadsheets and MS Word forms, including barcode scanning for inventory tracking.?Load and unload equipment pallets as part of shipping and receiving operations.?Pick and pack radio system components and kits according to customer specifications.?Assist with inventory counts and maintain accurate records of subscriber equipment.?Support the receiving, handling, and dispatching of subscriber goods entering or leaving the facility.?Provide Level 1 PC desktop support and basic system administration.?Track and report on non-IT requests using dashboards and data visualization tools to drive visibility and efficiency across logistics workflows and SOPsCompensation:$33hr to $42hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:Insight Global is looking for a data analyst to join their team to help with the development of Power BI dashboards. This role involves designing, building, and deploying interactive Power... More BI dashboards and paginated reports while developing efficient data models using Power BI Desktop, DAX, and Power Query. This person will regularly connect to and transform data from a variety of sources and work to optimize report performance through thoughtful modeling, indexing, and query tuning. Their role includes implementing row-level security and managing workspace permissions, as well as collaborating closely with business teams to gather requirements and translate them into meaningful insights. They will ensure data accuracy, integrity, and governance across all reporting solutions, automate data refreshes, manage datasets and gateways in the Power BI Service, and document data models, metric definitions, and reporting processes. Throughout the day, they also support ad-hoc analysis and provide data-driven recommendations that help guide business decisions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in San Diego, CA is looking for an Information Technology Specialist to join the team on a large Navy contract. This specialist will be providing information technology troubleshooting... More support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 4-11 tickets a day involving issues with laptop, desktop, printer, phone, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less