Job Search Results for call center

One of Insight Global's largest pediatric health system clients is seeking a Patient Access Representative to support a centralized call center environment. This role plays a critical part in... More delivering a high-quality patient experience by serving as the first point of contact for patients via inbound and outbound calls. The Patient Access Representative is responsible for scheduling patient appointments, coordinating follow-up visits, and verifying insurance eligibility while accurately collecting and documenting required patient information. This position also provides patients with clear and professional information regarding services, providers, and appointment details, ensuring a seamless access and registration process. In addition to call handling, the role includes general administrative duties related to patient access and registration. A strong phone presence, attention to detail, and professionalism are essential, as representatives are expected to manage a high call volume while maintaining excellent customer service standards. This is a long-term, contract-to-hire opportunity offering strong training, competitive benefits, and growth potential within a respected healthcare organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Overview: Insight Global is seeking a Telecommunications Administrator to manage and support the hospital?s enterprise voice and communication systems in a 24/7 healthcare environment. This role is... More responsible for the reliability, security, and performance of VoIP, PBX, call center, and paging systems that support clinical operations and patient communication.The ideal candidate has hands-on telecom experience, strong vendor coordination skills, and is comfortable operating in a mission-critical hospital setting.Responsibilities:? Administer and support enterprise telecommunications systems: ? VoIP, PBX, voicemail, call recording, call center platforms? Configure and optimize: ? SIP trunks, dial plans, call routing, extensions? Monitor system performance and troubleshoot telecom issues? Apply firmware updates, patches, backups, and system changes? Serve as primary point of contact for telecom vendors and service providers? Partner with network and security teams to integrate voice systems with IT infrastructure? Support and train end users across clinical and administrative departments? Maintain documentation: ? Call flow diagrams? System configurations? Telecom inventories? Generate reports on call volume, performance, and usage? Ensure compliance with HIPAA, Joint Commission, and hospital security policies? Support disaster recovery planning and emergency communication testing? Evaluate and recommend emerging telecom technologiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salary: 45k + uncapped commissionMy client, one of the largest providers of property and casualty solutions is looking to add a new class of P&C Insurance Sales Representatives to their growing... More Household Insurance Solutions Team. We are looking for self-motivated, high energy individuals with 2+ years of sales & insurance experience holding a P&C license to join the team, where you will sell property and casualty insurance to a captive portfolio of 1.5 MM+ existing mortgage clients. On average, you will make 40 outbound calls a day and receive up to 10-15 inbound calls a day handling inbound sales calls, following up with warm leads to attempt one-call-closes, and quote home and auto policies through a rating system. You will be required to complete a Practical Skills Assessment after your first 4 weeks and successfully demonstrate you are able to take a call from intake through quoting process (simulated customer interaction) and know the sales workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Department & Position Overview:Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that... More our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.Every Day You Will:?Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests?Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations?Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys ?Input accurate data entry of sensitive information ?Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance ?Screen patients and caregivers for additional programs and benefits to enhance their lives?Maintain reliable work schedules?Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship?? ?Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner?? ?Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner ?Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more ? ?De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution?? ?Adhere to a revolving monthly client service and compliance standard?? ?Effectively input and update the case file and account data within CRMs? ?Manage call dashboards and reporting to assist in managing assignmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Consumer Sales Agent to join a fast-paced, family-oriented field marketing organization that works with Medicare and Medicaid populations, primarily servicing individuals under 65.... More This is an inbound, service-focused role with provided leads ? no cold calling or self-sourced leads required. The agent will work in a call center environment handling CSR-style inbound calls and passing qualified opportunities along appropriately.Key ResponsibilitiesHandle inbound consumer calls in a call center environmentSupport Life, Health, and Annuities products for under-65 populationsProvide excellent customer service and pass qualified opportunities forwardManage an in-house book of business (approximately 20 client interactions per day)Complete callbacks within 3 daysMeet quality assurance and customer satisfaction standardsNo sales quotas and no cold callingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Hybrid ? minimum 2 days onsite per week. Candidate must be within commutable distance of one of the following hubs:Mount Laurel, NJWilmington, DEJacksonville, FLFt. Lauderdale, FLLewiston,... More MEPortland, MECharlotte, NCGreenville, SCBoston, MAWashington/Vienna, VANew York, NYDay-to-Day:?Build, generate, and test analytics and AI enabled components (~60% of the role)?Support collections call analytics and customer/call center use cases?Develop business analytics and compliant automations using the organization?s data and AI?Use Python + PySpark to orchestrate analytics workflows in Azure?Leverage LLMs and agents instead of hand coding every element?Participate in exploration, POCs, and solution design as boundaries are defined?Collaborate with distributed delivery vendors and internal stakeholders?Progress toward unsupervised ownership of solutions by year endJob Description:Insight Global is seeking a Sr Data Engineer for a top financial services client supporting AI/ML driven analytics initiatives within a pure Azure environment. This is a senior, analytics driven engineering role, not a traditional data engineer or model focused AI engineer. The ideal candidate can visualize the end state, design AI and analytics solutions end to end, and execute with strong technical judgment. The team focuses on collections and call center analytics, building reusable components and automations that leverage the organization?s data and modern AI tooling, including LLMs and agent assisted development. Success in this role is measured by outcomes, decisioning, and the ability to own solutions with increasing autonomy?not by perfect code syntax.Pay Rate starts at $65/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer... More contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Roll and Responsibilities? Operate in a Call Center environment as a customer success advocate ? Receive inbound calls and make outbound calls to consumers ? Receive inbound text messages and facilitate outbound text messages to consumers ? Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers? mortgage loan inquiries/requests ? Effectively manage a pipeline of up to 75 loans ? Performing routine data entry and validation tasks? Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties ? Monitoring work queues and intervening as needed ? Interacting with multiple departments to expedite processing and/or issue resolution ? Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries ? Must request assistance for escalated and/or more complex issues to department senior associates or supervisors ? Meet outlined production and quality standards ? Follow established Policy and Procedures ? Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization?s desired culture and valuesPay Rate: $24-$25We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is responsible for the daily stability, performance, and improvement of enterprise phone and call center systems within a regulated financial services environment. The engineer designs,... More supports, and administers VoIP and legacy telephony platforms to ensure calls route correctly, recordings function properly, and service availability meets business needs. Daily work includes troubleshooting call issues, monitoring system health, managing vendors and carriers, reducing operational risk, and implementing process improvements. The role also focuses on building a reliable call center environment, developing performance metrics, improving uptime, and supporting continuous operational maturity, with responsibility for after- hours escalation when critical communication systems are impacted.Compensation:$55/hr to $60/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST*Weekly quiz to move forward in training (training is 4 weeks)Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays*This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Act as the primary BSA supporting an enterprise IVR cloud migration initiativeGather and document business, functional, and non-functional requirements related to IVR, call flows, routing logic, and... More integrationsPartner with business stakeholders, product owners, and contact center teams to translate current-state IVR processes into future-state cloud solutionsCreate detailed artifacts including BRDs, FRDs, process flows, call flow diagrams, and use casesWork closely with engineering and vendor teams to clarify requirements and support solution designSupport data mapping and migration activities related to IVR configurations and integrationsParticipate in sprint ceremonies and support Agile delivery teamsLead UAT planning and execution, including test scenarios, scripts, and defect trackingSupport cutover and post-migration stabilization activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less