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Jan 09, 2026

Woburn, MA

|

Business Analyst (BA)

|

Perm

|

$95k - $120k (estimate)

{"JobID":481023,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-71.1568,"Longitude":42.4849,"Distance":null},"State":"Massachusetts","Zip":"01801","ReferenceID":"CLV-cb1fc312-8645-4879-b07a-9e088206692c","PostedDate":"\/Date(1767993158000)\/","Description":"Day-To-Day: Insight Global is seeking a Technical Systems Analyst for one of our largest clients in Woburn, MA. This position will play a critical role in the client?s business transformation journey which involves migration from legacy systems to industry 4.0 and enterprise digital systems like MES, LIMS, MAM, QMS in the Make-to-Order process domain. The Analyst will play a key role in identifying business requirements, analyzing current state business processes and systems, mapping requirements to future state system capabilities, and configuring, training, implementing, and supporting enterprise solutions. The role will also be responsible for maintaining/supporting our legacy systems in the interim state and enhancing/maintaining future state systems post project implementation for reliable functional performance, conducting root cause \u0026 corrective actions, and working with business stakeholders and IT teams to drive improvements.The ideal candidate will have a previous background in the manufacturing industry and hands-on experience with at least one MES project implementation. This will be a hybrid position (4 days in office, 1 remote) in Woburn, MA. Salary: $95k- $120kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Technical Business Analyst","City":"Woburn","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves: ?Bachelors degree in Information Systems, Computer Science, or related field. ?4+ years of professional business analysis/business systems analyst experience. ?Previous experience in the manufacturing industry. (shopfloor, warehouse)?Proven Project Management capabilities (problem solving, solution oriented, able to communicate with various team members) ?End to end delivery capabilities ?Technical aptitude/ coding exposure (engineering, IT, software)","Skills":"?Certifications including CSPO, CSM, CBAP, or PMP. ?SAP experience (client will be undergoing an SAP transformation in the coming years). ?Hands on experience with relational database management systems, preferably SQL.","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":120000.0000,"SalaryLow":95000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day-To-Day: Insight Global is seeking a Technical Systems Analyst for one of our largest clients in Woburn, MA. This position will play a critical role in the client?s business transformation journey... which involves migration from legacy systems to industry 4.0 and enterprise digital systems like MES, LIMS, MAM, QMS in the Make-to-Order process domain. The Analyst will play a key role in identifying business requirements, analyzing current state business processes and systems, mapping requirements to future state system capabilities, and configuring, training, implementing, and supporting enterprise solutions. The role will also be responsible for maintaining/supporting our legacy systems in the interim state and enhancing/maintaining future state systems post project implementation for reliable functional performance, conducting root cause & corrective actions, and working with business stakeholders and IT teams to drive improvements.The ideal candidate will have a previous background in the manufacturing industry and hands-on experience with at least one MES project implementation. This will be a hybrid position (4 days in office, 1 remote) in Woburn, MA. Salary: $95k- $120kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 20, 2026

Durham, NC

|

Software Engineering

|

Perm

|

$128k - $160k (estimate)

{"JobID":532307,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-78.91,"Longitude":35.98,"Distance":null},"State":"North Carolina","Zip":"27703","ReferenceID":"RAL-48657462-552e-483d-8ee9-d6ae045792ca","PostedDate":"\/Date(1779285756000)\/","Description":"?Solution Architecture: Design and oversee the implementation of scalable, secure, and high-performance IT solutions that meet the needs of our business and customers.?System Integrations: Lead the design and execution of integration strategies across diverse systems and platforms, ensuring seamless communication and data exchange.?Generative AI: Leverage generative AI technologies to innovate and enhance existing solutions, contributing to the development of AI-driven applications and processes.?Microsoft Full Stack Development: Utilize your expertise in C#, .NET, and SQL Server to develop, customize, and optimize enterprise-level applications.?Power Automate: Design and implement automated workflows using Power Automate to streamline business processes.?MuleSoft: Integrate and manage APIs and data flows using MuleSoft, ensuring robust and reliable system integrations.?Technical Leadership: Provide technical guidance and mentorship to development teams, ensuring best practices in coding, architecture, and system design.?Stakeholder Collaboration: Work closely with business stakeholders, project managers, and other IT professionals to gather requirements, design solutions, and deliver projects on time and within budget.?Documentation: Create and maintain detailed documentation for solutions architecture, integrations, and development processes.?Provide technical design and coding assistance to the team to deliver work on time and on budget?Participate in key project meetings (design reviews, scope reviews, status reviews) to verify overall project statusWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Full-stack Solution Architect","City":"Durham","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Strong proficiency in solution architecture and system integration methodologies.?Deep understanding of software development lifecycle (SDLC) and agile methodologies.?Solid knowledge of cloud platforms such as Azure.?Azure DevOps?Excellent oral and written communication skills with a keen sense of customer service?Excellent problem-solving and troubleshooting skills?Process-oriented with great documentation skills?Experience with or knowledge of Agile Software Development methodologies?Desire to learn new skills and technology ?Technical efficiencies in products such as Excel, Smartsheet, Power BI, Word, PowerPoint Education / Experience:?Bachelor?s degree in computer science, Information Technology, or a related field. A master?s degree is a plus.?10+ years of experience in solution architecture and IT integrations.?Architecture certification such as TOGAF or Zachman are desirable?Logistics experience is desirable but not required?Proven experience with Microsoft full-stack development, including csharp, .NET, and SQL Server.?Experience with generative AI technologies and their application in enterprise solutions.","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":160000.0000,"SalaryLow":128000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

?Solution Architecture: Design and oversee the implementation of scalable, secure, and high-performance IT solutions that meet the needs of our business and customers.?System Integrations: Lead the... design and execution of integration strategies across diverse systems and platforms, ensuring seamless communication and data exchange.?Generative AI: Leverage generative AI technologies to innovate and enhance existing solutions, contributing to the development of AI-driven applications and processes.?Microsoft Full Stack Development: Utilize your expertise in C#, .NET, and SQL Server to develop, customize, and optimize enterprise-level applications.?Power Automate: Design and implement automated workflows using Power Automate to streamline business processes.?MuleSoft: Integrate and manage APIs and data flows using MuleSoft, ensuring robust and reliable system integrations.?Technical Leadership: Provide technical guidance and mentorship to development teams, ensuring best practices in coding, architecture, and system design.?Stakeholder Collaboration: Work closely with business stakeholders, project managers, and other IT professionals to gather requirements, design solutions, and deliver projects on time and within budget.?Documentation: Create and maintain detailed documentation for solutions architecture, integrations, and development processes.?Provide technical design and coding assistance to the team to deliver work on time and on budget?Participate in key project meetings (design reviews, scope reviews, status reviews) to verify overall project statusWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 25, 2026

Palo Alto, CA

|

Business Analyst (BA)

|

Contract,Perm Possible

|

$82 - $102 (hourly estimate)

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Key Responsibilities? End-to-End Delivery: Lead the transformation and delivery of business capabilities from concept through rollout, with success measured by adoption and sustained use of the... delivered outcome.? Strategy Development: Design a comprehensive E2E business architecture strategy for Procurement aligning with program milestones.? Integration Mapping: Identify and document critical IT and business integration points between Engineering (PLM/CAD/BOM) and Procurement (Sourcing/ERP/P2P).? Cross-Functional Alignment: Facilitate workshops with stakeholders from Finance, Manufacturing, NMP, and MP&L to identify dependencies, data silos, and process gaps.? Target State Definition: Define the "To-Be" state for enterprise procurement architecture, ensuring it supports rapid product innovation and supply chain resilience.? Roadmap Creation: Deliver a phased implementation roadmap that prioritizes high-value integrations and technology investments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 30, 2026

Largo, FL

|

Computer Engineering

|

Contract

|

$64 - $80 (hourly estimate)

{"JobID":525181,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-82.78,"Longitude":27.9,"Distance":null},"State":"Florida","Zip":"33777","ReferenceID":"TPA-50863416-1d25-4ef9-9fb2-3e9c9a1d6f44","PostedDate":"\/Date(1777575749000)\/","Description":"A Client of Insight Global is seeking a Cybersecurity Engineer to join their team in Largo, FL. The Cybersecurity Engineer will work within the Security Engineering domain and as a part of the larger enterprise engineering effort, and will operate within a custom, air-gapped, Department of Defense IT network on a daily basis to perform advanced support and direct deployment of new capabilities at a sustained rate. Additional duties \u0026 responsibilities include:- Creating and presenting materials to convey concepts and ideas to a wide range of audiences- Work primarily onsite in a closed area environment with occasionally opportunity to work offsite- Create, follow and update to system documentation, schematics and operational guides and procedures- Interface with other teams to help define, determine and implement cyber risk posture, cyber risk mitigation and information assurance throughout the enterprise IT service portfolio on a sustained level.- Up to 10% of travel may be requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"TS/SCI Cybersecurity Engineer (lvl 4)","City":"Largo","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Active TS/SCI clearance- 8-12+ years of experience (8 yrs + Bachelors degree, OR 12 years if no degree)- Background in Systems Administration using Linux and Windows desktop and server operating systems (Windows 11/Server 2022/RHEL)- Active DoD 8570 IAT Level II certification e.g. CISSP and/or Security+- Proficient knowledge of Enterprise Identity Management applications and design including LDAP (e.g. Active Directory) and PKI- Experience with common VMware products (vSphere, vCenter, ESXi) and overall virtualization implementations- Broad understanding of traditional, and current on-prem enterprise IT systems and technologies and its impacts to the security of:--- Identification, Credential and Access Management (ICAM) for those systems.secure enterprise messaging--- Enterprise Logging Ingest,--- Cyber Situational Awareness and protection,--- Endpoint Detection and Response.-Enterprise firewalls, including knowledge of firewall policies/rulesets- Understanding of basic network engineering fundamentals, including: OSI layers, IP addressing, sub-netting, TCP/IP stack, VLANs, well-known ports and protocols, etc.- Knowledge and experience leading or contributing to integration efforts involving either Cybersecurity, Risk Management Framework, or Information Assurance- Knowledge of how to scan hardware and software for compliance and vulnerabilities utilizing industry tools such as Assured Compliance Assessment System (ACAS)- Understanding of configuring and troubleshooting anti-virus applications, such as Trellix- Knowledge of Zero Trust principles- Experience configuring and troubleshooting SIEM tools (e.g. Splunk)- Command-line interfaces and scripting (PowerShell, Bash, etc.)","Skills":"","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":80.0000,"SalaryLow":64.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A Client of Insight Global is seeking a Cybersecurity Engineer to join their team in Largo, FL. The Cybersecurity Engineer will work within the Security Engineering domain and as a part of the larger... enterprise engineering effort, and will operate within a custom, air-gapped, Department of Defense IT network on a daily basis to perform advanced support and direct deployment of new capabilities at a sustained rate. Additional duties & responsibilities include:- Creating and presenting materials to convey concepts and ideas to a wide range of audiences- Work primarily onsite in a closed area environment with occasionally opportunity to work offsite- Create, follow and update to system documentation, schematics and operational guides and procedures- Interface with other teams to help define, determine and implement cyber risk posture, cyber risk mitigation and information assurance throughout the enterprise IT service portfolio on a sustained level.- Up to 10% of travel may be requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 16, 2026

Pittsburgh, PA

|

Project Manager

|

Contract

|

$57 - $71 (hourly estimate)

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We are seeking a Technical Project Manager to lead software implementations and enterprise rollouts across corporate and back-office functions. This role sits at the intersection of technology and... business, supporting initiatives that span Oracle, finance, HR, payroll, legal entity setup, and operational systems.This is not a narrow IT PM role. You will manage projects that cut across functions, often requiring you to work on items that don?t fit neatly into a single domain?then interface and integrate those solutions with core enterprise platforms.We are looking for someone who moves with urgency, learns quickly, and is motivated to grow into larger, more complex programs.Key ResponsibilitiesLead end-to-end implementation and rollout of enterprise software solutions, from planning through go-live and stabilizationManage cross-functional initiatives involving Finance, HR, Payroll, Legal, Operations, and IT, often simultaneouslyCoordinate projects that require Oracle integration across legal entities, financial structures, and core business processesServe as the primary delivery owner?managing scope, timelines, risks, dependencies, and communicationTranslate business requirements into actionable project plans and execution milestonesPartner with business stakeholders and technical teams to align systems, data, and processesDrive project momentum with a bias for action, identifying blockers early and pushing resolutionSupport projects that may fall outside ?traditional IT,? including operational and business-led initiatives that still require technical coordinationEnsure implementations are delivered successfully into production with appropriate documentation, change management, and handoffImplementations and rollouts, not pure strategyBlurring the lines between IT and business ownershipOracle-centric enterprise environments (finance, legal entity, integrations)Delivery, execution, and follow-throughComfort operating in gray areas where ownership and requirements are evolvingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 03, 2026

Cape Canaveral, FL

|

Help Desk

|

Contract-to-perm

|

$34 - $42 (hourly estimate)

{"JobID":490135,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.6,"Longitude":28.4,"Distance":null},"State":"Florida","Zip":"32920","ReferenceID":"ATL-271844fe-917e-43dc-a34c-3f9ad2eb6407","PostedDate":"\/Date(1770143142000)\/","Description":"The IT Help Desk technician II is a hands-on role that requires an excellent communicator who can use their own initiative to work as a team or independently. The candidate will be responsible for supporting 300+ users both on-site and remotely in a fast-paced environment within a team of skilled IT professionals. The ideal candidate will be highly motivated and have a basic understanding of networking and servers as well as a thorough understanding of desktop and application support. This is a dynamic support role with growth potential where pro-activity, documentation skills, compliance, and a solution-driven mindset are required. This position is frequently the ?face of IT? within the organization and needs to convey an attitude of caring and competence in all interactions.This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, networking, and innovation. ?Acts as a front-line interface to users, accepting requests for technical assistance and resolving routine computing problems.?Responds to user requests for service in a prompt, friendly, and customer service-oriented manner. ?Provide Helpdesk coverage and log, prioritize, categorize, and document all phone and email requests received by the Helpdesk system.?Troubleshoot, diagnose, and resolve technical support issues for users, communicate status and follow through to completion.?Monitor, report, and respond accordingly to all systems alerts from the Monitoring System ?Follow procedures to assign and escalate complex calls to the appropriate internal or third-party technical support person.?Provide hardware, software, telecom, printing, audio-visual, and network support to users and external clients as necessary.?Setup, deploy, and troubleshoot user endpoint devices, printers, and other PC hardware and peripherals. Knowledge of imaging technologies such as Microsoft Intune, Deployment Toolkit, and RMM tools is a plus.?Provide Basic (Level 1) support, troubleshooting, and problem-solving on a local area network (LAN) and on a wide area network (WAN) using standard network troubleshooting techniques and tools.?Provide basic telecommunications support for phone and voicemail utilizing MS Teams?Install, configure, maintain, troubleshoot, and resolve problems related to a wide variety of applications and other software.?Maintain an accurate inventory of all IT Equipment within the Helpdesk?s Asset Management System.?Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc., to enhance productivity and efficiency.?Assists in training of basic systems for new and current users when necessary.?Create new user access/login accounts as well as remove user files/access from network upon user separation.?Provide project support to Senior IT Operations technical staff as appropriate.?Manage individual projects as assigned, including planning, timelines, status updates, milestones, and completion of objectives.?Write essential documentation on procedures, troubleshooting steps and solutions including user guidelines for KB publication.?Provide rotating, on-call services for after-hours and weekend coverage.?Provide rotating, on-site weekend coverage.?Stay current on all affiliate technologies required for end-user support issues.?Perform other duties and responsibilities as assigned. This may include performance of duties not directly indicated in the job description.?Must maintain confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Test Help Desk Technician II","City":"Cape Canaveral","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?BA/BS degree in information technology or computer science or related field or 5 Years of job-related experience in directly supporting end users, customer support, computer operations, system administration or another related area.?Experience working in an Active Directory and Microsoft Cloud environments, working with Windows/AD, O365, Entra ID, OneDrive, Microsoft Teams, MS Defender suite and Intune.?Experience with Apple products such as iPad, MacBook, and Apple Operating Systems.?Experience with iOS and Android-based products.?Experience working in a networking environment.?CompTIA Security + or higher, or ability to achieve certification within 90 days.Licenses / Certification Required:?Possess a valid Florida Driver?s License.?Able to secure a Transportation Worker Identification Credential (TWIC).Physical Requirement?Tasks involve the ability to exert light physical effort in sedentary to light work.?May involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (20-50 pounds). Environmental Requirements?Degree of flexibility and are likely to require evening/weekend work and participation in an on-call rotation?Office Environment ? with the ability to travel to and from other offices/buildings.","Skills":"?Microsoft Certified Desktop Support Technician (MCDST), preferred.?Microsoft Certified System Administrator (MCSA), preferred.","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":42.0000,"SalaryLow":33.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The IT Help Desk technician II is a hands-on role that requires an excellent communicator who can use their own initiative to work as a team or independently. The candidate will be responsible for... supporting 300+ users both on-site and remotely in a fast-paced environment within a team of skilled IT professionals. The ideal candidate will be highly motivated and have a basic understanding of networking and servers as well as a thorough understanding of desktop and application support. This is a dynamic support role with growth potential where pro-activity, documentation skills, compliance, and a solution-driven mindset are required. This position is frequently the ?face of IT? within the organization and needs to convey an attitude of caring and competence in all interactions.This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, networking, and innovation. ?Acts as a front-line interface to users, accepting requests for technical assistance and resolving routine computing problems.?Responds to user requests for service in a prompt, friendly, and customer service-oriented manner. ?Provide Helpdesk coverage and log, prioritize, categorize, and document all phone and email requests received by the Helpdesk system.?Troubleshoot, diagnose, and resolve technical support issues for users, communicate status and follow through to completion.?Monitor, report, and respond accordingly to all systems alerts from the Monitoring System ?Follow procedures to assign and escalate complex calls to the appropriate internal or third-party technical support person.?Provide hardware, software, telecom, printing, audio-visual, and network support to users and external clients as necessary.?Setup, deploy, and troubleshoot user endpoint devices, printers, and other PC hardware and peripherals. Knowledge of imaging technologies such as Microsoft Intune, Deployment Toolkit, and RMM tools is a plus.?Provide Basic (Level 1) support, troubleshooting, and problem-solving on a local area network (LAN) and on a wide area network (WAN) using standard network troubleshooting techniques and tools.?Provide basic telecommunications support for phone and voicemail utilizing MS Teams?Install, configure, maintain, troubleshoot, and resolve problems related to a wide variety of applications and other software.?Maintain an accurate inventory of all IT Equipment within the Helpdesk?s Asset Management System.?Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc., to enhance productivity and efficiency.?Assists in training of basic systems for new and current users when necessary.?Create new user access/login accounts as well as remove user files/access from network upon user separation.?Provide project support to Senior IT Operations technical staff as appropriate.?Manage individual projects as assigned, including planning, timelines, status updates, milestones, and completion of objectives.?Write essential documentation on procedures, troubleshooting steps and solutions including user guidelines for KB publication.?Provide rotating, on-call services for after-hours and weekend coverage.?Provide rotating, on-site weekend coverage.?Stay current on all affiliate technologies required for end-user support issues.?Perform other duties and responsibilities as assigned. This may include performance of duties not directly indicated in the job description.?Must maintain confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 23, 2026

Oakland, CA

|

Project Manager

|

Contract

|

$60 - $75 (hourly estimate)

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You will support several cross functional groups including IGP team, product developers, and IT enablement teams.Responsibilities will include but will not be limited to:User Requirements and Product Definition?Gather, document and summarize stakeholder needs and requirements?Schedule stakeholder working sessions including executive and working steering committees?Gather in flight documentation on articulation of business problems and business value?Engage product stakeholders to define business problem and product goals?Translate data product goals into a set of requirements and features?Socialize prioritization with stakeholdersData Discovery and Documentation?Gather current data inventory and process mapping documentation?Establish baseline processes and data flows to collect, consolidate, curate, and transform data ?Document current understanding of data sources, technology systems of record, and potential data collection issues Technology Enablement?Align on enabling technologies needed to develop and implement the product (e.g. Foundry, GIS, Power BI)- Support innovative technology adoption, including AI/GenAI capabilities?understanding how AI agents work and applying that knowledge to product development is a huge plus.Data Management?Conduct working sessions with Business and IT SMEs for data schema mapping, noting areas of alignment and/or misalignment?Document data requirements and source systems as needed?Document PG\u0026E-identified potential data quality issues and potential resolution paths?Document impact to solution architecture as needed?Document updated data flowsProcess Management?Update process documentation and track open issues?Summarize potential to-be processes that impact data flow?Summarize potential roadblocks (e.g., DQ concerns, manual process issues) as well as enablers (e.g., attribute update, process update) with data flow process?Develop operationalization / path to production plans?Outline management of change needs for intended productTeam \u0026 Stakeholder Engagement?Conduct follow-on sessions as needed to close action items and/or work through additional topics?Facilitate scrum sessions to help address issues and/or escalations?Support development and IT teams as needed to ensure successful delivery of product on timeProduct Roadmap?Summarize additional feature development for next planning cycle?Summarize feature prioritization (if updated) based on Business and IT SME, as well as executive leadership input?Document implications for data flow / collection process as well as solution architecture / roadmapPlanning \u0026 Governance?Continuously evolve product features in accordance with Business and IT needs?Develop and continuously evolve roles/responsibilities with Business and IT leadsProgram/Product Support?Develop project workplan in coordination with Project Sponsor and identified product stakeholders?Support daily standups, scrums, or operating reviews as appropriate?Collaborate with workstream leads to compile weekly \u0026 monthly operating reviews?Support cross-functional collaboration as needed to mitigate project risks, manage cross-team dependencies, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Product/Project Manager IV - SNAP","City":"Oakland","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?5+ years of technology product/project management experience?Experience maturing product or project developments throughout different phases of project lifecycle?Process improvement identification and implementation?Experience with facilitation of cross-functional workshops?Project or Product Management related credentials/certificates?Experience using product or agile toolsets including JIRA?Familiarity with source system \u0026 data architecture?Data analytics background with advanced Excel skills ?Experience with SAP/data warehouses, GIS, other (project or data management)?Experience anticipating unforseen consequences associated with data management?Understanding and adherence to information security principles?Experience contributing to workstreams requiring high level of detail orientation (e.g. mapping PG\u0026E source systems to regulator prescribed data reporting framework)?Experience drafting process documentation","Skills":"?past utility/energy/PG\u0026E experience?Experience with Foundry, ESRI/GIS products, or LiDAR data- AI/GEN AI Experience","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":75.0000,"SalaryLow":60.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global's Consulting Division is partnering with one of the largest utilities as they expand their data and analytics product team to support several analytics products in their queue. As the... Product Manager, your goal is to support the product strategy and product development of 1-2 products at a time ? these would be analytics product to support asset health, asset failure, work management optimization, etc. These products could be ESRI/GIS or Foundry based, or LiDAR related analytics. You will support several cross functional groups including IGP team, product developers, and IT enablement teams.Responsibilities will include but will not be limited to:User Requirements and Product Definition?Gather, document and summarize stakeholder needs and requirements?Schedule stakeholder working sessions including executive and working steering committees?Gather in flight documentation on articulation of business problems and business value?Engage product stakeholders to define business problem and product goals?Translate data product goals into a set of requirements and features?Socialize prioritization with stakeholdersData Discovery and Documentation?Gather current data inventory and process mapping documentation?Establish baseline processes and data flows to collect, consolidate, curate, and transform data ?Document current understanding of data sources, technology systems of record, and potential data collection issues Technology Enablement?Align on enabling technologies needed to develop and implement the product (e.g. Foundry, GIS, Power BI)- Support innovative technology adoption, including AI/GenAI capabilities?understanding how AI agents work and applying that knowledge to product development is a huge plus.Data Management?Conduct working sessions with Business and IT SMEs for data schema mapping, noting areas of alignment and/or misalignment?Document data requirements and source systems as needed?Document PG&E-identified potential data quality issues and potential resolution paths?Document impact to solution architecture as needed?Document updated data flowsProcess Management?Update process documentation and track open issues?Summarize potential to-be processes that impact data flow?Summarize potential roadblocks (e.g., DQ concerns, manual process issues) as well as enablers (e.g., attribute update, process update) with data flow process?Develop operationalization / path to production plans?Outline management of change needs for intended productTeam & Stakeholder Engagement?Conduct follow-on sessions as needed to close action items and/or work through additional topics?Facilitate scrum sessions to help address issues and/or escalations?Support development and IT teams as needed to ensure successful delivery of product on timeProduct Roadmap?Summarize additional feature development for next planning cycle?Summarize feature prioritization (if updated) based on Business and IT SME, as well as executive leadership input?Document implications for data flow / collection process as well as solution architecture / roadmapPlanning & Governance?Continuously evolve product features in accordance with Business and IT needs?Develop and continuously evolve roles/responsibilities with Business and IT leadsProgram/Product Support?Develop project workplan in coordination with Project Sponsor and identified product stakeholders?Support daily standups, scrums, or operating reviews as appropriate?Collaborate with workstream leads to compile weekly & monthly operating reviews?Support cross-functional collaboration as needed to mitigate project risks, manage cross-team dependencies, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 06, 2026

Lexington Park, MD

|

System Administrator

|

Contract

|

$54 - $68 (hourly estimate)

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Insight Global is looking to hire a Top Secret Cleared VMWare Administrator to support a defense customer in Patuxent River, MD. This candidate will supporting a newly awarded contract where the team... is providing various levels of IT enterprise engineering, operations, and hosting support services for the government customer. Daily tasks for this role include, but are not limited to: Administer and support VMware environments, including ESXi, vCenter, and virtual networking across classified and unclassified systems.Perform system administration for Windows Server 2019/2022 and RHEL 9, including patching, Active Directory, Group Policy, and compliance with DISA STIGs.Manage SQL Server environments, EMC NetWorker backups, and vulnerability remediation using ACAS (Tenable.sc/Nessus) in accordance with DoD RMF standards.Maintain and troubleshoot physical server hardware (Dell/HPE), including RAID, NICs, firmware, and BIOS, ensuring high availability of mission-critical infrastructure.COMPENSATION$40/hr to $60/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 03, 2026

Pittsburgh, PA

|

Programmer / Developer

|

Perm

|

$170k - $180k (estimate)

{"JobID":502051,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-79.97,"Longitude":40.43,"Distance":null},"State":"Pennsylvania","Zip":"15219","ReferenceID":"PIT-799db210-1f52-4af4-9ae8-b56357dd81b1","PostedDate":"\/Date(1772575707000)\/","Description":"We are seeking a Senior Enterprise Architect with 10?15 years of IT experience to lead strategic architecture initiatives focused on warehouse operations and logistics. This is a techno-functional role emphasizing enterprise-level strategy rather than hands-on technical work.________________________________________Key Responsibilities?Define and drive enterprise architecture strategy across multiple business-critical applications.?Collaborate with C-level executives, strategy teams, and solution architects to align technology roadmaps with organizational goals.?Oversee architecture for enterprise applications such as: oERP systems (MS Dynamics, D365)oWarehouse Management Systems (WMX)oCloud-based operational platforms?Ensure interoperability and scalability of applications without focusing on deep integrations.?Lead architecture reviews, progress tracking, and requirement analysis (approx. 70% strategy, 30% governance).?Provide guidance on cloud operations strategy and enterprise solutions.?Act as a liaison between business and technology teams, ensuring operational efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"PERM D365 Architect - Remote","City":"Pittsburgh","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?10?15 years in IT, with strong enterprise architecture exposure.?Non-Oracle background; experience with MS Dynamics (D365) highly preferred.?Warehouse operations knowledge is essential; logistics experience is a plus.?Proven track record of at least two end-to-end implementations in enterprise systems.?Strong understanding of business processes in warehousing and logistics.?Ability to work at enterprise strategy level, influencing senior stakeholders.","Skills":"?Techno-functional expertise across multiple applications.?Experience in cloud operations strategy.?Excellent communication and stakeholder management skills.","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":180000.0000,"SalaryLow":170000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a Senior Enterprise Architect with 10?15 years of IT experience to lead strategic architecture initiatives focused on warehouse operations and logistics. This is a techno-functional... role emphasizing enterprise-level strategy rather than hands-on technical work.________________________________________Key Responsibilities?Define and drive enterprise architecture strategy across multiple business-critical applications.?Collaborate with C-level executives, strategy teams, and solution architects to align technology roadmaps with organizational goals.?Oversee architecture for enterprise applications such as: oERP systems (MS Dynamics, D365)oWarehouse Management Systems (WMX)oCloud-based operational platforms?Ensure interoperability and scalability of applications without focusing on deep integrations.?Lead architecture reviews, progress tracking, and requirement analysis (approx. 70% strategy, 30% governance).?Provide guidance on cloud operations strategy and enterprise solutions.?Act as a liaison between business and technology teams, ensuring operational efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 11, 2026

Bernards, NJ

|

Desktop Support

|

Contract

|

$18 - $22 (hourly estimate)

{"JobID":505273,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.568,"Longitude":40.6859,"Distance":null},"State":"New Jersey","Zip":"07920","ReferenceID":"NNJ-deef0272-2868-4f61-b260-6b979d8e7a64","PostedDate":"\/Date(1773240762000)\/","Description":"Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within DSI defined service level agreements for DSI\u0027s headquarters-based users. Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time. Act as level 2 support escalation from walk up and call center according to SLA\u0027s per ticket priority. Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification). Provides instruction and training to end users in troubleshooting, maintenance, and use of applications \u0026 hardware. Develop written knowledge items used for troubleshooting and training purposes. Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC\u0027s in voicemail system and configure phones. Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"End User Support","City":"Bernards","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves:?Maximum 1-2 years IT Support or related experience?Strong knowledge of Microsoft Windows 10 and Office 365 Laptop hardware and phone support ?General networking knowledge?Excellent technical knowledge of PC and Mac hardware platforms ?Ability to develop technical documentation ?Ability to effectively troubleshoot various software issues effectively.?Excellent communication and interpersonal skills","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.0000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within DSI defined service level agreements for DSI's headquarters-based users. Coordinates... problem and project resolution with Infrastructure and Operations to minimize disruption and down-time. Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority. Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification). Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes. Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones. Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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