Job Search Results for Customer Service

INTL India - Machine Learning Engineer

Insight Global is seeking a remote senior INTL (India) Machine Learning Engineer to join a Fortune 10 retail pharmacy client. This person will be joining the team responsible for supporting the... More organizations retail shopping applications. This AI/ML team will be using customer data to increase sales and elevate customer pain points during their shopping/check out experience.Compensation:$12/hr to $16/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OCM Lead

Supporting OCM at a client who is migrating from M365 to GWP.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work... More every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Oracle Cloud Architect

Day to Day:Insight Global is looking to hire an Oracle Cloud Architect to support one of our customers. This individual will lead the design and build out of Oracle Cloud solutions for the Department... More of Homeland Security and work closely with engineering teams to implement them. The ideal candidate brings deep Oracle Cloud Infrastructure (OCI) experience, strong architectural expertise, and the ability to stay hands on alongside engineers.Key Responsibilities:?Lead the architecture, design, implementation, and long-term evolution of Oracle-based data platforms in an enterprise environment?Serve as the senior technical authority for Oracle database solutions, including platform strategy, modernization approaches, integration patterns, and engineering best practices?Design scalable, secure, and resilient Oracle architectures that support mission- and business-critical applications?Provide hands-on technical leadership across database engineering, performance tuning, automation, migrations, and operational support?Support integration of Oracle platforms with enterprise systems, analytics environments, cloud services, and application ecosystems?Advise stakeholders on data architecture decisions, modernization roadmaps, and technology tradeoffs?Develop and document reference architectures, standards, playbooks, and implementation guidance?Mentor and support technical teams through design reviews, troubleshooting, and engineering execution?Support customer use cases involving Oracle database engineering, migration, optimization, and platform transformationCompensation: $80.00/hr to $90.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Software Engineer

Insight Global is looking for a Senior Software Engineer to support a mid sized cloud-based customer loyalty and marketing firm. They will be responsible for designing and building the systems that... More power core business operations?including ordering, payments, loyalty programs, and promotions. This role is focused on delivering highly reliable, scalable platforms that support high-volume transaction processing while maintaining strict data integrity and accuracy.This is a product-oriented engineering role, where the successful candidate will own features end-to-end?from design and development through deployment, measurement, and continuous improvement.Key Responsibilities- Design and develop scalable backend services using .NET Core, Web API, and microservices architecture- Implement complex business logic for ordering, payments, loyalty programs, and promotions- Integrate with POS systems, payment gateways, delivery platforms, and third-party APIs- Architect and optimize MS SQL Server databases for high-volume, transactional workloads- Make architectural decisions and contribute to overall system design and technical direction- Lead technical initiatives from concept through deployment with full ownership of delivery quality- Ensure robust, production-ready code?maintaining a high standard for stability, performance, and accuracy- Mentor and support developers through technical guidance and code reviews- Contribute across the full stack, including Angular frontend development as needed- Drive performance optimization and scalability in a multi-tenant SaaS environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - DevOps Engineer - India

A customer is looking for a DevOps engineer in India.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.... More We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Account Executive

About AAIAAI, LLC is a leading independent distributor of electronic components, helping customers navigate supply chain challenges in a rapidly evolving global market. As demand for semiconductors... More and critical components continues to grow, we partner with companies to secure supply, manage risk, and keep production moving.At AAI, you?ll join a fast-paced, high-energy environment where performance, learning, and growth are rewarded.What We Offer? Uncapped earning potential with a strong commission structure? A clear path for career growth and advancement? Structured training program focused on sales, market knowledge, and sourcing? 1:1 mentorship from experienced sales leaders and top performers? Exposure to a high-demand, recession-resilient industry? A collaborative environment with real-time support from sales and purchasing teams? Fast sales cycles that allow you to learn quickly and see results earlyWhat You?ll Do? Prospect and engage new customers through calls, email, and LinkedIn outreach? Support and grow existing accounts by building strong customer relationships? Learn and execute the full sales cycle: quoting, negotiation, and order management? Partner with the purchasing/sourcing team to locate components and fulfill customer needs? Gain an understanding of market trends (pricing, shortages, lead times) and communicate insights to customersMaintain accurate activity and pipeline tracking in CRM systemsWhat You?ll Learn? How the global electronics supply chain operates? Fundamentals of B2B sales and account management? How to navigate pricing, availability, and sourcing challenges? Negotiation and relationship-building skills? How to manage a high-volume sales pipelineWhat Success Looks Like? Building a strong pipeline of new business opportunities? Consistently improving sales performance and activity metrics? Developing confidence in customer conversations and deal execution? Growing into a fully independent account managerWhy Us?This is more than a sales role?it?s an opportunity to build a career in a high-growth industry where speed, intelligence, and relationships drive success. If you?re motivated, competitive, and ready to learn, we provide the platform to accelerate your career.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Deployment Technician

One of our largest off-price retail clients, based in South Jersey, is looking to hire fully remote IT Technicians to join their Store Service team. This team is responsible for upgrading, managing,... More and supporting the technology/systems for store registers and payment terminals. This role will assist is a short-term (will take at least the month of January) PC licensing upgrade, which will be across 2,000 PCs and 300 store locations. Will be communicating with store managers and a third-party technician at each of these locations, to guide them through the process and provide any needed assistance. The third-party technician will be onsite at the store with a thumb drive that contains the new imaging, then once imaging is completed, this role will be responsible for configuring and testing the register. Will need to do post-installation validation, to confirm all technology is operating efficiently, then update/document the status in deployment records. In summary, the primary responsibilities will include; - Remote Coordination: Communicate with Command Center leads and third-party technicians using phone, Cisco Jabber, and MS Teams. - System Imaging and Configuration: Utilize tools such as VNC, remote management platforms, and phone support to install updated PC images on POS and Backoffice systems.- Post-Installation Validation: Provide remote assistance to verify connectivity and ensure all applications are functioning as expected- Troubleshooting: Diagnose and resolve deployment issues using remote access tools (e.g., RDP, TeamViewer).- Documentation: Maintain accurate deployment records and update configuration guides. - User Support: Offer remote guidance and assistance to end-users during deploymentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Instructional Designer - India Remote

We?re seeking an experienced Instructional Designer to build high-impact training for the servicing organization supporting a tech-forward consumer credit card at a large and prestigious global bank.... More This role focuses on developing learning solutions for inbound servicing agents, spanning a wide variety of financial topics and servicing workflows.You?ll partner closely with stakeholders to analyze performance gaps, recommend the right learning modalities, and design/develop engaging learning experiences?with an emphasis on microlearnings, scenario-based activities, and practical tools that enable agents to perform confidently and consistently.This is an excellent opportunity for someone who is comfortable executing in the ADDIE model (Analysis, Design, Development, Implement, Evaluate) and can work independently from storyboards and requirements with minimal handholding.On a typical day, you will:? Partner with servicing leaders, SMEs, and training stakeholders to identify learning needs, clarify business objectives, and diagnose performance gaps (Analysis).? Recommend learning modalities based on audience needs and constraints?e.g., microlearning, eLearning modules, facilitator guides, or facilitator-led training.? Curate and structure content into clear learning narratives, including decision trees, customer scenarios, call flows, and compliance-sensitive messaging.? Design and develop microlearnings and eLearning that are highly practical, agent-friendly, and aligned to servicing metrics and customer experience outcomes.? Create facilitator-led training assets when needed, including: ? Facilitator guides? Participant materials? PowerPoint decks and structured activities? Build and refine storyboards, translating complex servicing topics into concise, digestible learning moments.? Iterate based on feedback, using stakeholder input and learner performance indicators to improve training (Evaluation support).Working Style / What Success Looks Like? You proactively clarify needs, identify gaps, and propose effective learning approaches.? You deliver polished, ready-to-use learning assets that reduce agent uncertainty and improve servicing consistency.? You elevate training quality for both internal teams and stakeholders.? You communicate progress clearly?what?s in progress, what?s blocked, and what?s complete?while managing multiple deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Payroll Specialist

A leading biotech company is seeking a Payroll Specialist to join its accounting team. This role will focus primarily on U.S. payroll processing for both hourly and salaried employees and provide... More critical coverage during a period of growth and system transition. The Payroll Specialist will work closely with the payroll team to ensure accurate and timely payroll processing, support timecard management and payroll-related projects, and respond to employee payroll inquiries. This individual will play an important role in maintaining compliance, supporting audits, and contributing to ongoing system improvements.Key Responsibilities Include:? Processing and supporting U.S. payroll for both hourly and salaried employees? Coordinating timecard review and approvals, ensuring all timesheets are submitted and approved in a timely manner.? Preparing post-payroll files and schedules, including 401(k), FSA, and HSA contribution files for remittance and audit support.? Responding to employee inquiries and requests related to payroll, deductions, and pay discrepancies.? Supporting payroll-related audits, surveys, and reports, including financial, tax, 401(k), workers? compensation, and proxy reporting.? Maintaining compliance with accounting policies, procedures, and SOX controls related to payroll.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote MLE - INTL Nearshore

Insight Global is looking for a Machine Learning Engineer/Data Scientist to help lead the design, development, and deployment of scalable machine learning models that power business decisions across... More this company?s enterprise. This role combines technical depth in ML/AI with a strong understanding of business domains such as Sales, Service, Finance, Order Fulfillment, and Supply Chain. You will collaborate closely with Data Scientists, Data Engineers, and business partners to build production-ready solutions that drive measurable impact.Responsibilities:Machine Learning Development & Deployment-Design and implement supervised and unsupervised models for predictive analytics, including churn prediction, demand forecasting, renewal risk scoring, and cross-sell/upsell opportunity identification.-Translate business problems into ML frameworks and production solutions that improve efficiency, revenue, or customer experience.-Build, optimize, and maintain ML pipelines using tools such as MLflow, Airflow, or Kubeflow.Cross-Functional ML Use Cases-Partner with teams across Sales (e.g., lead scoring, next-best action), Customer Service (e.g., case deflection, sentiment analysis), Finance (e.g., revenue forecasting, fraud detection), Supply Chain (e.g., inventory optimization, ETA prediction), and Order Fulfillment (e.g., delivery risk modeling) to define impactful ML use cases.-Develop domain-specific models and continuously improve them using feedback loops and real-world performance data.Model Governance and MLOps-Ensure robust model monitoring, versioning, and retraining strategies to keep models reliable in dynamic environments.-Work closely with DevOps and Data Engineering teams to automate deployment, CI/CD workflows, and cloud-native ML infrastructure (AWS/GCP/Azure).Data Engineering and Feature Architecture-Collaborate with data engineers to define feature stores, data quality checks, and model-ready datasets on platforms like Snowflake or Databricks.-Perform feature selection, transformation, and engineering aligned with each domain?s business logic.Communication & Stakeholder Collaboration-Present technical insights and model results to business and executive stakeholders in a clear, actionable format.-Work with Product Owners and Program Managers to scope, prioritize, and plan delivery of ML projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less