Job Search Results for help desk

The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the... More self-service portal.What you will doGather, record, and perform initial troubleshooting on customer technical issues via phone support.Handle tickets coming in through the self-service portal and answer incoming chat requests.Manage personal ticket load and ensure timely resolutionStay current with all products and services by attending trainings, meetings, and reading all provided documentationOther duties assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day We are seeking a highly skilled Server Analyst with strong experience in server administration, backup management, and virtualization. The ideal candidate will be responsible for... More maintaining and optimizing our server infrastructure, ensuring system security, and supporting various IT services across the organization.Key Responsibilities?Server & Storage Management oInstall, configure, and maintain servers, and storage.?Virtualization oMaintain virtual environments for servers and workstations.?Security Administration oAdminister server and PC security, including user / group / file / folder management.oPassword management. ?Surveillance Systems oConfigure and maintain camera servers, and related software.?Help Desk Management oHelp maintain and tickets for ticketing system, including agent/user setup, permissions, custom forms, FAQs, and knowledge base documentation.?Reporting oGenerate and present monthly IT reports to the Director of IT and corporate staff.?Backup & Disaster Recovery oOrchestrate company backups and file retention including restore testing quarterly.?Software & Service Administration oHelp maintain patch management, password managers, etc?We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for Helpdesk Support Specialist to join one of our largest financial service clients sitting in Draper, Utah. They will be joining the Enterprise Technology Operations Group... More specially on the Client Response Services team. You will be working with an onsite 5 days a week working on a team that provides global help desk support to internal employees at the bank. This person will be providing technical support primarily over the phone so it is important that his person has good communication skills and can handle high pressure situations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Systems Engineer some of your duties will include providing help desk support, being the point of contact for any issues, training users on the platforms, and engaging with the diverse users of... More the various platforms. Additionally, you will be responsible for testing upgrades, helping the community build out the communities on the platforms, and engaging with the customer.Responsibilities:? Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.? Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.? Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.? Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.? Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.? Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.? Maintain and update training materials, feature documentation, and release communications.? Track and report community support metrics, help desk activity, and weekly/recurring program reportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs... More (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. This is a 12 month contract, remote. One of the two position will be dedicated to night, shift start at 11PM until 7AM. The second role will be primarily working on days but can expect to be swap to an evening or overnight position to cover vacation\absences.The contract positions pays 22-25/hr CAD depending on shift availability and skill level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Murfreesboro, TN area is looking for a Technical Project Coordinator to join their team. As a Support Manager - HD Tech (Help Desk Technology), you will lead and manage the technical... More support team responsible for providing high-quality assistance to end-users. This role requires a seasoned professional with technical expertise, strong leadership skills, and a commitment to delivering excellent customer support. This person will play a critical role in ensuring the resolution of technical issues and the overall satisfaction of end-users.Duties & Responsibilities:?Provides leadership and direction to the Help Desk Technical Support team.?Fosters a positive and collaborative team culture focused on customer satisfaction.?Oversees the resolution of technical issues reported by end-users.?Ensures timely and effective responses to help desk tickets and service requests.?Manages the help desk ticketing system, ensuring accurate and up-to-date documentation of technical issues and resolutions.?Monitors ticket queues and prioritizes tasks based on urgency and impact.?Conducts training sessions for support staff on technical skills, customer service, and troubleshooting techniques.?Stays informed about new technologies and industry best practices.?Interfaces with end-users to understand and resolve complex technical issues.?Ensures a high level of customer satisfaction through effective communication and problem resolution.?Defines and track key performance indicators (KPIs) for the support team.?Implements strategies for continuous improvement based on performance metrics.?Collaborates with other IT teams to escalate and resolve complex technical issues.?Contributes to the development and implementation of IT policies and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Mac Engineer to join the client services and help desk team at one of the top museums in New York. This team of 10 interacts heavily with internal end-users and has a... More fast-paced day to day. This engineer will be responsible for providing desk-side and remote support for 400 MAC users alongside one other engineer. This client is using Web Help Desk ticketing system, averaging approximately 10 tickets per day. This engineer is expected to have expertise within all Mac and iOS software?s, providing support for MAC laptops, desktops, iPhones, and iPads. They will be responsible for MacOS and iOS provisioning processes, and will assist in managing the life cycle of desktop management systems in the production environment. They will be interacting with C-level executives on a daily basis, so professionalism and excellent customer service skills are crucial. This individual will be supporting a short term exhibition that requires additional hands on IT support in the museum.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A manufacturing client in Aurora is looking for an admin assistant to join their team. You will be responsible for greeting employees and guests as they arrive, checking them in for badges and... More setting them up in meeting rooms. Additionally, you will be responsible for in and outbound mail/packages, answering phone calls, organization of paperwork, updating files, taking messages, scheduling large meetings or events for the office, ensuring the front desk is tidy and presentable and other special administrative projects for various departments. There may be times that you work with the HR team to help with onboarding employees, ensuring they have everything they need for their first day, paperwork, data entry and other administrative tasks.This is an onsite position 5 days a week from 8:30 - 5 with some flexibility if the other admin is out of office. It is a contract role slated for four months with the intention to convert. Compensation:$22/hr to $25/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DescriptionAnritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital... More solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a ?perfect job.? Come find out what Anritsu has to offer you!As a Sr. Systems Administrator based in Morgan Hill, CA we are looking for a candidate with a passion for working with engineering teams. These are teams of hardware and software engineers who love what they do and need tools and systems to help them get their jobs done. They want a partner they can count on to help identify and implement solutions. They are looking for someone who will understand their processes and look for creative ways to help them accomplish their goals. Of course, they need someone who will help keep their systems running because they need them to get new products to our customers!Key Responsibilities include:Server MaintenanceAdministration of Software PlatformsServe as the primary liaison to the rest of the IS&T Team for the Engineering TeamsWork with the Service Desk Team to ensure Tier 1 support is knowledgeable in supported areasThis position will be reporting to the Service Desk Manager based in Morgan Hill, CaliforniaWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... More require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less