Job Search Results for qa analyst
Feb 26, 2026
Vancouver, WA
|
Business Analysis
|
Perm
|
$70k - $90k (estimate)
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A client is looking for a Business System Analyst to join their team! This position will be a full-time direct hire role that will be 3 days onsite and 2 days remote. In this role you will be... responsible for meeting with internal stakeholders, gathering and writing technical requirements and working with the Data, Development, and QA teams to put together a solution for what needs to be created. In this role a lot of the work will be around system integrations for new and older systems. In this role you will interface with the business, help QA get set up for UAT testing, schedule and host meetings and drive this forward to ensure everyone is on the same page and it is understood what the business wants and performing business map gap analysis. If this sounds like a role of interest, please apply today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jul 04, 2025
Guelph, ON
|
Insurance
|
Contract
|
$50 - $62 (hourly estimate)
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Insight Global is seeking a Sr QA Analyst to join a top insurance client on a 3 month contract. This resource you will be partnering with leadership to shape processes, build documentation, and... design dashboards using tools like Jira and ServiceNow. This role is a 50/50 split between guiding team members through QA processes and hands-on testing (currently manual, with a roadmap toward automation).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Mar 12, 2026
Raritan, NJ
|
Business Analyst (BA)
|
Contract
|
$43 - $54 (hourly estimate)
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?Support the end-to-end project ensuring DePuy Synthes is fully prepared to operate as an independent, stand-alone business.?Analyze the current department structure, operating procedures, training... governance, documentation, and quality frameworks to identify readiness needs.?Develop a comprehensive duplication and rebranding plan to stand up all required processes, materials, and systems for the new entity.?Create organizational operating models, process maps, workflows, job-function curricula, and document libraries to support a fully independent operation.?Partner with cross-functional leaders to align decisions, resolve gaps, and ensure readiness across training, quality, and customer service functions.?Support project planning, tracking, and delivery of milestones as defined by Leadership.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 11, 2026
San Antonio, TX
|
Computer Operator
|
Contract-to-perm
|
$15 - $19 (hourly estimate)
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An employer is looking for an IT Client Support Analyst in the San Antonio area. The list below outlines daily responsibilities: -Assisting with internal and client engagements as assigned by the... resource manager.- Supporting billable engagements under the guidance of professional services consulting team members.- Conducting research, analysis, problem-solving, and technical support for assigned client projects.- Ensuring overall solution quality assurance (QA) for data deliverables in client engagements.- Developing relevant knowledge and skills through mentorship, formal training, and on-the-job experiencesSalary Rage: 38,000-40,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 23, 2026
Santa Monica, CA
|
Business Analysis
|
Contract-to-perm
|
$36 - $45 (hourly estimate)
{"JobID":486219,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-118.47,"Longitude":34.02,"Distance":null},"State":"California","Zip":"90404","ReferenceID":"LAX-951bdefd-1aa5-4f9d-a11f-e760941b7dca","PostedDate":"\/Date(1769198961000)\/","Description":"The CRM Analyst will support STARZ?s direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing performance of lifecycle marketing campaigns, and supporting offers and promotions that drive subscriber engagement and retention. The ideal candidate is equal parts analytical and operational - comfortable working in CRM platforms to help build, QA, and report on campaigns, while also bringing a sharp eye to the data.Key Responsibilities?Partner with CRM agency to build and launch campaigns within the marketing automation platform (e.g., Braze), including setting up segments, content blocks, and delivery logic.?Use HTML/CSS knowledge to troubleshoot and edit email templates and ensure consistent rendering across devices and platforms.?QA CRM campaigns across channels to ensure correct audience, creative, links, offer copy, and personalization before deployment.?Analyze CRM campaign performance (email, push, in-app, SMS) and provide actionable insights to optimize engagement, conversion, and retention.?Monitor and report on promotional offer performance across lifecycle touchpoints?acquisition, winback, retention, and upsell.?Collaborate on segmentation strategies that power personalized journeys and promotional targeting.?Evaluate A/B and multivariate tests to understand offer performance and audience responsiveness.?Work with Product and Engineering teams to support targeting logic, campaign setup, and data flow integrity across platforms.?Support the business in identifying behavioral triggers and cohorts that inform new promotional tactics and lifecycle communications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Jr. CRM Analyst","City":"Santa Monica","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Bachelor?s degree in Marketing, Business, Analytics, or a related field.?2?4 years of experience in CRM, marketing analytics, or customer insights?preferably in subscription, streaming, or media environments.?Working knowledge of HTML and CSS for email?Meticulous attention to detail with experience QAing campaigns across devices and platforms.?Hands-on experience with CRM and marketing automation platforms (Leanplum/CleverTap, Braze, etc).?Strong proficiency in SQL and Excel; experience with data visualization tools like Tableau or Looker preferred.","Skills":"","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":45.0000,"SalaryLow":36.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The CRM Analyst will support STARZ?s direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing... performance of lifecycle marketing campaigns, and supporting offers and promotions that drive subscriber engagement and retention. The ideal candidate is equal parts analytical and operational - comfortable working in CRM platforms to help build, QA, and report on campaigns, while also bringing a sharp eye to the data.Key Responsibilities?Partner with CRM agency to build and launch campaigns within the marketing automation platform (e.g., Braze), including setting up segments, content blocks, and delivery logic.?Use HTML/CSS knowledge to troubleshoot and edit email templates and ensure consistent rendering across devices and platforms.?QA CRM campaigns across channels to ensure correct audience, creative, links, offer copy, and personalization before deployment.?Analyze CRM campaign performance (email, push, in-app, SMS) and provide actionable insights to optimize engagement, conversion, and retention.?Monitor and report on promotional offer performance across lifecycle touchpoints?acquisition, winback, retention, and upsell.?Collaborate on segmentation strategies that power personalized journeys and promotional targeting.?Evaluate A/B and multivariate tests to understand offer performance and audience responsiveness.?Work with Product and Engineering teams to support targeting logic, campaign setup, and data flow integrity across platforms.?Support the business in identifying behavioral triggers and cohorts that inform new promotional tactics and lifecycle communications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 12, 2026
Toronto, ON
|
Project Manager
|
Contract
|
$18 - $23 (hourly estimate)
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Insight Global is hiring an Analyst, Menu Content & Price Management to support a leading quick service restaurant brand across Canada and the U.S. This individual will play a critical role in... capturing, documenting, and coordinating menu and pricing changes across multiple technology platforms, including Point of Sale (POS), mobile applications, kiosks, and delivery services. This is an execution mindset opposed to strategic direction and the primary objective of this role is to manage timelines and project delivery. This is a full onsite role 5 days a week in Toronto. This role serves as a key liaison between business stakeholders and upstream/downstream technology teams, ensuring seamless execution of evolving menus, promotions, and digital offers. Responsibilities include collaborating with cross-functional teams such as marketing, operations, supply chain, product, and category management to gather requirements in formats required by technology vendors. The analyst will coordinate and track menu changes, support menu testing initiatives, perform UAT for digital offers, and provide consultative guidance on menu format and content during product design and execution. Additional responsibilities include preparing and publishing end-user communications related to menu and price updates, contributing to training materials for new products or changes, and delivering regular status updates, reports, and release schedules. The role will also evaluate previous menu updates to identify opportunities to improve processes and enhance the delivery of menu changes across various technology platforms.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 30, 2026
Boys Town, NE
|
QA
|
Contract
|
$20 - $25 (hourly estimate)
{"JobID":489056,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-96.13,"Longitude":41.25,"Distance":null},"State":"Nebraska","Zip":"68010","ReferenceID":"AUS-41457754-3452-4244-88e2-7878ae911d0c","PostedDate":"\/Date(1769797803000)\/","Description":"PayPal is seeking a highly skilled and motivated Technology Internal Controls Testing Analyst to join our dynamic First Line of Defense (FLOD) team. In this role, the candidate will play a crucial part in managing risks across PayPal?s Technology, and Engineering portfolios. As a key member of the Governance, Risk, and Compliance team, and will advocate for the control lifecycle philosophy by supporting the identification, assessment, testing, reporting, and monitoring of technology controls.This individual will collaborate closely with cross-functional teams, risk owners, and enterprise-wide Second Line of Defense (SLOD) and Third Line of Defense (TLOD) teams to ensure that PayPal?s compliance with enterprise risk governance standards and policies. Responsibilities:? Control lifecycle management, including identifying, assessing, mapping, monitoring, testing, and reporting on controls that align to the Technology Risk Taxonomy.? Understand, apply and promote PayPal?s \"Risk as a Lifestyle\" philosophy by understanding and adhering to enterprise policies, standards, and governance frameworks for risk and compliance.? Collaborate with business partners to identify and document key controls, ensuring alignment with SLOD and subject matter experts (SMEs) to meet requirements.? Partner with both SLOD and Third Line of Defense (TLOD) teams to streamline and reduce duplicative control testing efforts across all defense lines.? Collaborate with First Line of Defense (FLOD) Issue Management to map Technology Issues with the Technology Risk framework.? Support the development of tools and solutions that enhance technology risk management at PayPal, continuously identifying opportunities to improve efficiency.? Support annual Technology Risk Assessments in partnership with risk owners and control owners from FLOD as well as SLOD teams to ensure controls are documented, uplifted, or retired within the system of record.? Ability to understand and communicate complex processes and alignment to policy/regulatory requirements? Adherence to testing schedules to ensure all tasks and reporting are completed within established time framesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Controls Tester","City":"Boys Town","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2 years of experience in ITGC controls testing2 years IT/Technology/Information Security Internal Audit or Compliance experience with exposure to financial products and services, banking industry, e-commerce or a Big-4 audit environment preferred.Utilize a deep understanding of risk management methodologies, frameworks, and principles (e.g., SOX, COBIT, NIST, CSA, ITIL, PCI, GDPR, etc.) to evaluate and recommend best approach to mitigating risk with best-in-class controls.Be able to engage at all levels of the organization to organize, drive and communicate results.? Operate in a fast-paced environment and able to handle several simultaneous projects and tasks while demonstrating urgency and ownership to drive issues to completion.","Skills":"","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
PayPal is seeking a highly skilled and motivated Technology Internal Controls Testing Analyst to join our dynamic First Line of Defense (FLOD) team. In this role, the candidate will play a crucial... part in managing risks across PayPal?s Technology, and Engineering portfolios. As a key member of the Governance, Risk, and Compliance team, and will advocate for the control lifecycle philosophy by supporting the identification, assessment, testing, reporting, and monitoring of technology controls.This individual will collaborate closely with cross-functional teams, risk owners, and enterprise-wide Second Line of Defense (SLOD) and Third Line of Defense (TLOD) teams to ensure that PayPal?s compliance with enterprise risk governance standards and policies. Responsibilities:? Control lifecycle management, including identifying, assessing, mapping, monitoring, testing, and reporting on controls that align to the Technology Risk Taxonomy.? Understand, apply and promote PayPal?s "Risk as a Lifestyle" philosophy by understanding and adhering to enterprise policies, standards, and governance frameworks for risk and compliance.? Collaborate with business partners to identify and document key controls, ensuring alignment with SLOD and subject matter experts (SMEs) to meet requirements.? Partner with both SLOD and Third Line of Defense (TLOD) teams to streamline and reduce duplicative control testing efforts across all defense lines.? Collaborate with First Line of Defense (FLOD) Issue Management to map Technology Issues with the Technology Risk framework.? Support the development of tools and solutions that enhance technology risk management at PayPal, continuously identifying opportunities to improve efficiency.? Support annual Technology Risk Assessments in partnership with risk owners and control owners from FLOD as well as SLOD teams to ensure controls are documented, uplifted, or retired within the system of record.? Ability to understand and communicate complex processes and alignment to policy/regulatory requirements? Adherence to testing schedules to ensure all tasks and reporting are completed within established time framesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 06, 2026
Walnut Creek, CA
|
Business Analyst (BA)
|
Contract-to-perm
|
$38 - $48 (hourly estimate)
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This role is hands-on, highly collaborative, and requires curiosity, thoroughness, and strong communication skills.Provide technical and functional expertise to Salesforce projects, including implementations, troubleshooting, maintenance, and support of existing applications.Lead requirements gathering sessions with business, clinical, operational, and technical stakeholders.Question requirements and dig into the root cause, asking clarifying questionsAct as a detective?curious and thorough in understanding business needs.Document business requirements within functional and technical specifications, including user stories, program functions, and steps required for development or modification.Analyze and review existing system capabilities, workflows, and scheduling limitations to determine feasibility of requested changes.Evaluate the impact of corporate initiatives and recommend ways to improve or best utilize information systems.Support Salesforce email-to-case and call center integration (previous experience with 8x8 is a plus).Collaborate with developers, QA, UAT, and project managers to ensure comprehensive test plans and traceability to user stories.Prepare and facilitate UAT scenarios and testing, ensuring user involvement and sign-off.Assist in the development of training materials and provide end-user training as needed.Create and maintain documentation on systems/applications used by the department.Coordinate projects from development through implementation, working with IT teams, clients, vendors, and consultants.Comply with all client IT security requirements and policies; safeguard passwords and report security incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr. Salesforce BA","City":"Walnut Creek","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor?s degree in Information Systems, Computer Science, Clinical focus, or equivalent experience.10+ years of experience in business or systems analysis within IT development, with at least 3 years in the healthcare industry.Experience with Salesforce (1-3 years), healthcare provider workflows, and CRM/call center platforms (e.g., 8x8) strongly preferred.Excellent interviewing, facilitation, organization, project management, analytical, problem-solving, mentoring, verbal communication, and documentation writing abilities.Strong customer service skills and prior experience supporting internal customers.Good presentation skills and ability to provide end-user training.Ability to make judgments, decisions, and suggestions for procedural improvements.Ability to handle fast-paced workflow, multitask, and adapt to changing priorities.High attention to detail and ability to manage multiple competing deadlines.Familiarity with advanced IT concepts, LAN connectivity/security, web technologies, PC hardware platforms, and MS Operating Systems.Strong experience with client/server databases (DB2, SQL), reporting tools, and database structure/design.Proficiency with Microsoft Office, InfoPath, Word, Excel, Access, Project, XML, MS SQL Server, SharePoint, VSS, Microsoft Windows.Experience with SCRUM/Agile processes and software quality assurance methodology.Understanding of SDLC and change management.","Skills":"Experience running SQL statements against SQL databases.Experience with vendor applications built on top of Salesforce for provider management.","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.0000,"SalaryLow":38.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Our client is seeking a Salesforce Business Analyst (BA) to drive successful delivery of user and functional requirements for Salesforce projects, with a focus on healthcare provider workflows and... CRM/call center integrations. The BA will lead requirements elicitation sessions, document business and technical specifications, and act as a detective?questioning requirements, digging into root causes, and ensuring solutions truly meet business needs. This role is hands-on, highly collaborative, and requires curiosity, thoroughness, and strong communication skills.Provide technical and functional expertise to Salesforce projects, including implementations, troubleshooting, maintenance, and support of existing applications.Lead requirements gathering sessions with business, clinical, operational, and technical stakeholders.Question requirements and dig into the root cause, asking clarifying questionsAct as a detective?curious and thorough in understanding business needs.Document business requirements within functional and technical specifications, including user stories, program functions, and steps required for development or modification.Analyze and review existing system capabilities, workflows, and scheduling limitations to determine feasibility of requested changes.Evaluate the impact of corporate initiatives and recommend ways to improve or best utilize information systems.Support Salesforce email-to-case and call center integration (previous experience with 8x8 is a plus).Collaborate with developers, QA, UAT, and project managers to ensure comprehensive test plans and traceability to user stories.Prepare and facilitate UAT scenarios and testing, ensuring user involvement and sign-off.Assist in the development of training materials and provide end-user training as needed.Create and maintain documentation on systems/applications used by the department.Coordinate projects from development through implementation, working with IT teams, clients, vendors, and consultants.Comply with all client IT security requirements and policies; safeguard passwords and report security incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 16, 2026
Toronto, ON
|
Business Analyst (BA)
|
Contract
|
$59 - $74 (hourly estimate)
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We are seeking a highly communicative, outgoing Product Owner who brings a strong blend of Product Owner and Business Analyst experience. The ideal candidate is comfortable engaging with senior... stakeholders, facilitating discussions, and confidently driving conversations to clarity. This role plays a critical role in translating business needs into delivered solutions across a large, complex enterprise environment.Day-to-day:? Partner with Lines of Business across a Big 5 banking client to gather, analyze, and document requirements related to eForm and eSignature use cases? Act as the primary requirements owner, translating business needs into clear functional and technical requirements for delivery teams? Lead backlog management activities including writing user stories, defining acceptance criteria, prioritizing work, and supporting sprint planning? Drive end-to-end delivery of eForm and eSignature integrations across platforms and processes, ensuring requirements are implemented as intended? Collaborate closely with BAs, designers, developers, QA, and platform teams to support solution design and execution? Facilitate workshops, requirement reviews, and stakeholder discussions to align on scope, dependencies, and delivery approach? Support system and integration implementations, including validation of data flows, form behavior, and eSignature workflows? Review and validate delivered solutions through UAT and acceptance activities, ensuring alignment to business and compliance needs? Manage change requests, scope updates, and trade-off decisions throughout the delivery lifecycle? Serve as a visible point of contact for stakeholders, proactively communicating status, risks, and delivery progress? Contribute to continuous improvement of digitization, straight-through processing, and document automation practices within the eForms/eSignature CoE We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Feb 04, 2026
Bethesda, MD
|
Business Analyst (BA)
|
Contract,Perm Possible
|
$41 - $51 (hourly estimate)
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?Assist in shaping a vision for digital experiences that contribute to optimizing the up-funnel eCommerce experience, ensuring seamless product discovery and engagement.?Support engineering teams in... translating product ideas into intuitive user stories and workflows.?Work cross-functionally with developers, QA, UX/UI designers, and stakeholders in operations, merchandising, and marketing.?Manage and groom the product backlog, ensuring alignment with business priorities.?Communicate direction and priorities to the development and QA teams, and work closely with Developers, QA engineers, UX/UI Designers, and partners to build high-value features that meet customer needs and drive sales on our digital web. ?Manage stakeholders? expectations and communicate effectively. ?Advocate for user needs, accessibility and SEO best practices in digital experiences.?Analyze market trends, competitive landscape, and customer data to support product decisions.?Conduct A/B testing and customer research to validate product enhancements.?Identify risks, constraints, and dependencies to help mitigate potential blockers.?Define and track key performance metrics to assess product impact and drive improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.