Job Search Results for desktop support

Insight Global is seeking a VDI Engineer to support our clients virtual desktop environment. This role will primarily focus on Tier 1 and Tier 2 support, handling incoming incidents and service... More requests related to VDI access, performance, and user issues.The engineer will intake tickets through ServiceNow, email, phone, and Teams, troubleshoot and resolve issues, and escalate when necessary. Strong communication is critical, as this role will interact directly with end users to gather requirements, explain resolutions, and ensure a high level of customer satisfaction.This individual will work closely with the Dision HI Team, supporting ongoing implementations and day to day operations, while monitoring system health and maintaining a stable virtual desktop experience. The role sits on a small, collaborative team and requires someone who is proactive, reliable, and comfortable owning Tier 1/Tier 2 VDI support responsibilities. This role is roughly 40-50hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Systems Administrator to design, implement, and maintain IT solutions that support both internal and external users. You?ll join a team responsible for managing data... More centers, cloud platforms, and IT infrastructure across 700+ locations nationwide. The ideal candidate brings strong experience providing support and maintenance to IT networks, Infrastructure, and Microsoft technologies. This person will work cross functionally with profit center employees both remotely and onsite, system engineers, software developers and the IT help desk to maintain these IT system networks. Day to Day Requirements:? Providing remote and onsite technical desktop and Local Area Network support to employees ? Performing remote and onsite support for store startups, acquisitions, and other conversion activities ? Provide lifecycle testing and evaluation of computer equipment and commercial desktop software ? Assist in certification of all hardware and softwareRepair computer workstations and serversWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking an experienced Help Desk Technician to support a small, fast-paced IT team serving both office and manufacturing users. This role provides first-line support across hardware, software,... More and access requests, with a strong focus on onboarding/offboarding, desktop support, and user communication.Responsibilities:Provide Tier 1/2 help desk support via Zendesk (or similar ticketing system)Troubleshoot end-user issues (hardware, printers, Microsoft Teams, Office 365, macOS/Windows)Handle onboarding/offboarding: device setup, account provisioning, asset check-in/outManage basic Active Directory / Azure AD permissions and group assignmentsEnroll and manage devices via Intune; ensure encryption and complianceSupport users both remotely and on-site (including manufacturing environments)Prioritize tickets appropriately and communicate updates through resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Hardware Refresh Consultant to join one of our large financial services clients in New York City. This individual will provide hands-on desktop support to ensure seamless... More device replacements, upgrades, and end-user transitions. The consultant will work directly with end users, coordinating hardware deployments, system configurations, and post-refresh support to minimize downtime and ensure a positive user experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in fast-paced environments that require both technical expertise and strong communication skills. This is a fully onsite opportunity in their Midtown, NYC office 5 days a week. -Perform hands-on hardware refresh activities including device deployment, workstation setup, and peripheral connectivity.-Install, configure, upgrade, and replace desktops, laptops, monitors, and related hardware.-Provide white-glove, desktop-level support to end users during hardware refresh cycles.-Troubleshoot hardware, operating system, and basic application issues post-deployment.-Document refresh activities, asset information, and issue resolution in ticketing systems.-Coordinate device swaps, data transfers, and user readiness activities.-Escalate complex technical issues to senior support teams as needed.-Test and validate refreshed devices to ensure full functionality prior to handoff.-Maintain professionalism while supporting users in a high-visibility financial services environment.-Perform related duties consistent with the scope of the hardware refresh program.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provide white-glove desktop and technology support to office users, primarily senior executives and leadership, including support for office technology and meeting rooms. Deliver friendly,... More professional, and efficient assistance aligned with Accor Global Support Services (GSS) standards, while collaborating with the Accor support team and the Director of IT Service Management for Accor Americas on infrastructure support (Wi-Fi, admin networks) and small IT projects. Manage new hire onboarding and offboarding, including equipment provisioning and user access, maintain an accurate inventory of all office technology assets, and log and resolve all requests in ServiceNow in accordance with established SLAs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Nashville, TN area is seeking a .Net Developer to join their team. This resource will take part in a major project that focuses on enhancing tools and processes for external advisors... More and clients. This team builds solutions that streamline account lifecycle management and money movement workflows, with a major focus on enabling advisor self-service (reducing reliance on internal support for routine requests).This role is ideal for someone who can hit the ground running in a fast-moving environment and contribute immediately to backend development, database work, and desktop UI enhancements. The team is also planning to upgrade to .Netcore before end of year.What You?ll DoYou?ll be hands-on across backend services, database development, and desktop UI work:1. SQL Server (30?40%): Build and enhance data structures, optimize queries, develop and maintain stored procedures, and improve overall database performance.2. Backend Development in C# (40%): Develop business logic, enhance existing services, and contribute to API development that supports integration with upstream/downstream systems.3. WPF Desktop UI (20%): Build and improve WPF interfaces that support the business processes being developed (desktop application environment- no web applications).Key Responsibilities:-Design, build, and enhance C#/.NET services and APIs to support critical account and transaction workflows.-Develop and optimize SQL Server components (schema, stored procedures, query tuning).-Build and refine WPF UI components that interact with new and existing business logic.-Work closely with business analysts and team leads to gather requirements and translate them into scalable solutions.-Contribute to modernization efforts as the platform transitions to .NET Core.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support to their Denver Colorado location. This is a 95% remote role, with once a... More month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Help Desk technician II is a hands-on role that requires an excellent communicator who can use their own initiative to work as a team or independently. The candidate will be responsible for... More supporting 300+ users both on-site and remotely in a fast-paced environment within a team of skilled IT professionals. The ideal candidate will be highly motivated and have a basic understanding of networking and servers as well as a thorough understanding of desktop and application support. This is a dynamic support role with growth potential where pro-activity, documentation skills, compliance, and a solution-driven mindset are required. This position is frequently the ?face of IT? within the organization and needs to convey an attitude of caring and competence in all interactions.This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, networking, and innovation. ?Acts as a front-line interface to users, accepting requests for technical assistance and resolving routine computing problems.?Responds to user requests for service in a prompt, friendly, and customer service-oriented manner. ?Provide Helpdesk coverage and log, prioritize, categorize, and document all phone and email requests received by the Helpdesk system.?Troubleshoot, diagnose, and resolve technical support issues for users, communicate status and follow through to completion.?Monitor, report, and respond accordingly to all systems alerts from the Monitoring System ?Follow procedures to assign and escalate complex calls to the appropriate internal or third-party technical support person.?Provide hardware, software, telecom, printing, audio-visual, and network support to users and external clients as necessary.?Setup, deploy, and troubleshoot user endpoint devices, printers, and other PC hardware and peripherals. Knowledge of imaging technologies such as Microsoft Intune, Deployment Toolkit, and RMM tools is a plus.?Provide Basic (Level 1) support, troubleshooting, and problem-solving on a local area network (LAN) and on a wide area network (WAN) using standard network troubleshooting techniques and tools.?Provide basic telecommunications support for phone and voicemail utilizing MS Teams?Install, configure, maintain, troubleshoot, and resolve problems related to a wide variety of applications and other software.?Maintain an accurate inventory of all IT Equipment within the Helpdesk?s Asset Management System.?Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc., to enhance productivity and efficiency.?Assists in training of basic systems for new and current users when necessary.?Create new user access/login accounts as well as remove user files/access from network upon user separation.?Provide project support to Senior IT Operations technical staff as appropriate.?Manage individual projects as assigned, including planning, timelines, status updates, milestones, and completion of objectives.?Write essential documentation on procedures, troubleshooting steps and solutions including user guidelines for KB publication.?Provide rotating, on-call services for after-hours and weekend coverage.?Provide rotating, on-site weekend coverage.?Stay current on all affiliate technologies required for end-user support issues.?Perform other duties and responsibilities as assigned. This may include performance of duties not directly indicated in the job description.?Must maintain confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 EITHER their Oklahoma offices (either Tulsa or OKC) OR their Lousiana office. This is... More a 95% remote role, with once a month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less