Job Search Results for desktop support

?Provides hardware and infrastructure support for customers at assigned refinery or field locations. This position works closely with other information technology specialists, integrators, and... More supervision as applicable to ensure the computing environment, assets, and supporting architecture are reliable and secure while also ensuring adherence to corporate standards. ?Primary responsibilities include Service Desk support/tickets, direct customer support, and on-going technology maintenance as assigned. Work scope includes desktop and laptop computer hardware on the Business LAN and for Refinery Product Control Laboratories; Microsoft operating system software and configuration; application software installation/deployment; networked and stand-alone printers/copiers/scanners multifunction devices; remote access technology; network switched Ethernet cabling; audio visual equipment; end-user telecom devices such as telephones and mobile devices; basic server and network administration and monitoring.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Level II IT Support Specialist for one of our Biotech clients in Billerica, MA. This role will be onsite five (5) days per week. This role will start as a long-term (12... More month) contract with potential extensions and the possibility of converting to a permanent position.In this role you will be responsible for providing technical support to end users, ensuring smooth operation of hardware, software, and network systems. You will provide tier II support for about 500 end users. Image and deploy new computers and software, set up accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems. You will also serve as an escalation point for all tier I tickets that cannot be resolved. Additional Responsibilities Include: - Install, configure, and maintain computer hardware, operating systems, and standard applications- Support user account setup, password resets, and basic administration of systems such as Active Directory, Office 365, VPN, and other business tools- Document all issues, solutions, and processes in the ticketing system- Escalate complex issues when necessary while maintaining ownership of the request- Assist with onboarding/offboarding tasks, device provisioning, and asset tracking- Maintain strong communication with users to set expectations and provide updates- Contribute to process improvements and overall IT service enhancementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Deskside Support Technician. This individual will be responsible for the Tier 2 deskside support of both the hardware and software of Home Depot's internal... More stakeholders. This individual will be working Home Depot's "tech bar" doing deskside support at THD's main software support center in the Atlanta area. Pay rate for this position is between $22 and $30/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Support Specialist to join one of our clients in the Seattle area. This is a contract-to-permanent opportunity, starting as a 2-month contract with strong... More potential to convert to a full-time role based on performance and business needs. The position follows a hybrid schedule, requiring onsite presence three days per week.This role is ideal for someone with 2?4 years of IT or technical support experience who enjoys working in a fast-paced environment and supporting end users across both Windows and Mac environments.ResponsibilitiesProvide day-to-day technical support to internal users, both onsite and remotelyTroubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDriveSupport general Microsoft products and Windows-based environmentsAssist with MacOS and Apple device support, including hardware, OS, and basic application troubleshootingRespond to tickets and user requests in a timely and customer-focused mannerEscalate complex issues as needed while maintaining clear documentationAssist with workstation setup, deployments, and basic IT administration tasksWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs... More (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. This is a 12 month contract, remote. One of the two position will be dedicated to night, shift start at 11PM until 7AM. The second role will be primarily working on days but can expect to be swap to an evening or overnight position to cover vacation\absences.The contract positions pays 22-25/hr CAD depending on shift availability and skill level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Support Engineer for one of our clients in the biotech space. This role will be located in New York City right near Penn Station and will be onsite five days per... More week. As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment.You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations.Key Responsibilities? Serve as the first point of contact for end users seeking technical assistance via phone and digital channels? Review, assign, and manage support tickets through the Freshservice ticketing system? Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access? Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues? Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution? Work fluidly between the ticketing system and Slack to support real-time collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Sr. Desktop Engineer to join a prestigious global law firm client. The engineer is responsible for managing and supporting desktop systems and infrastructure within the... More firm. This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration, and advanced troubleshooting. The engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.Daily Responsibilities: ?Manage and maintain desktop operating systems and software applications?Deploy, configure, and troubleshoot desktop hardware and peripherals?Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management?Collaborate with internal teams to develop and enforce desktop security measures and policies?Provide technical support to end-users, addressing software and hardware-related inquiries and issues?Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware?Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems?Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience?Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions?Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutionsThis is a full-time position, hybrid 3 days a week, in one of the following locations ? Boston, NYC, DC, Chicago, San Fran Compensation:$170,000 to $205,000 per year annual salary. This role is eligible for a discretionary bonus based on performance. Exact compensation may vary based on several factors, including skills, experience, geographic location, education, and consideration of internal equity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Client Support Representative to join one of the world's largest financial clients in Draper, UT onsite 5 days a week. This person will be providing "white glove"... More level of support to this bank's external clients. On a day to day, they will help support client issues such as: account logins, accessing statements, wiring funds, assisting with file transfers, navigating the mobile/online application, and any additional access or entitlement problems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Executive Helpdesk Support Analyst to join one of our largest financial clients onsite five days a week in their Draper, UT office. This individual will support the... More Senior Service Desk team, which delivers the highest level of technical assistance to the firm?s top global executives and operates 24/7, 365 days a year. In this fast-paced environment, the team partners closely with global technology groups to provide exceptional workplace support for internal leaders and their clients. It is imperative that this person remain calm under pressure and play a critical role in ensuring that every executive issue is handled with accuracy, urgency, and the utmost professionalism.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Client Support Representative to join one of the world's largest financial clients in Draper, UT onsite 5 days a week. This person will be providing "white glove"... More level of support to this bank's external clients. On a day to day, they will help support client issues such as: account logins, accessing statements, wiring funds, assisting with file transfers, navigating the mobile/online application, and any additional access or entitlement problems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less