How HR Professionals Use AI

Artificial intelligence (AI) has become a transformative tool for various industries, and human resources (HR) is no exception. As businesses strive to modernize and streamline their operations, HR professionals are increasingly using AI to enhance the hiring process.

In our 2025 AI In Hiring Survey Report, we provide a comprehensive look at the attitude toward using AI in HR. Now, let’s get more in depth with artificial intelligence integration and the impact it has on the hiring process.

The Current State of AI in Hiring

Artificial intelligence’s adoption in HR is driven by its ability to streamline and improve various aspects of the hiring process. When we surveyed 1,005 hiring managers across the United States, an overwhelming 99% of respondents reported using AI in some capacity during the hiring process. This widespread adoption highlights these tools’ potential to revolutionize HR practices.

Key Uses of AI in HR

Human resources artificial intelligence can be used to optimize various tasks and streamline the hiring process. Let’s look at some ways that using AI can help HR professionals:

Resume Screening and Pre-Screening Interviews: These tools can quickly analyze large volumes of resumes, identifying the most qualified candidates based on predefined criteria. This not only saves time but also ensures a more objective evaluation of applicants.
Scheduling Interviews: According to our survey, 86% of hiring managers use AI to assist in scheduling interviews by automating the process, reducing the administrative burden on HR professionals. This allows HR teams to focus on more strategic tasks, such as engaging with candidates and assessing their fit for the organization.
Skills Assessments and Cybersecurity Training: AI can be used to conduct skills assessments (71% of hiring managers use it for this purpose), ensuring that candidates possess the necessary competencies for the job. Additionally, 77% use AI-driven cybersecurity training to help new hires understand and adhere to the company’s security protocols, enhancing overall organizational security.
Onboarding and New Hire Paperwork: AI streamlines the onboarding process by automating paperwork and providing new hires with the necessary resources and information. This ensures a smooth transition for new employees and helps them become productive more quickly, which is why 69% of hiring managers use AI for this purpose.
Creating Job Ads and Drafting Emails: AI tools assist 67% of HR professionals in creating compelling job ads and drafting personalized emails to candidates. This not only improves communication but also enhances the candidate’s experience.

Further Benefits

AI not only improves hiring efficiency but also frees up time for HR professionals to focus on their own professional development. The survey found that 61% of hiring managers believe that AI allows them to spend more time on personnel management.

Additionally, 60% say it helps them achieve a better work-life balance. This highlights artificial intelligence’s potential to enhance the overall well-being and effectiveness of HR professionals.

AI and Human Involvement: A Balanced Approach

Despite the numerous benefits of AI, HR professionals recognize the importance of maintaining a human touch in the hiring process. The survey revealed that 93% of hiring managers believe that AI is a useful tool but is not a substitute for human decision-making.

This sentiment is particularly strong among C-level executives, with 98% agreeing that human involvement is crucial to ensure a personable application experience. AI can assist with various tasks, but the final decision should always involve human judgment.

How Insight Global is Using AI

Looking for additional insights into the balance of machine learning and human thinking? Insight Global hosted a webinar with Courtney Palmer (Executive Director of HR), Penny Collins (IT Executive Chief of Staff), and Katy Grace Liscomb (Lead IT Recruiter) to discuss AI in hiring. In this excerpt, Penny explains our philosophy on using AI with integrity, plus the limits of what AI can (and cannot do) during the hiring process.

Want to watch the full webinar? The Future of AI in Hiring Employees is available on demand. Sign up now!

AI Has The Potential to Reduce Bias

AI shows promise in reducing bias in the hiring process. According to our survey, two-thirds of hiring managers believe that artificial intelligence can help mitigate cultural biases during interviews.

This capability helps hiring managers find the best candidates by expanding the pool of qualified job seekers. By providing objective assessments and removing unconscious biases, AI can help organizations build high-performing teams.

Where the future of AI is heading

The future of AI in HR looks promising, with increasing investments expected in the coming years. Nearly all hiring managers surveyed anticipate that their company will invest more money or resources in artificial intelligence to streamline the hiring process. This trend is even more prevalent among decision makers holding top leadership positions.

Implementing AI in Your Organization

Do you want to integrate AI tools into your business? Insight Global helps our clients leverage AI in a variety of ways through our professional services division, Evergreen.

Our artificial intelligence/machine learning experts develop and deploy value-added AI and machine learning models that help decrease costs and drive growth of our customers’ reach. Contact us today to see how we can help your business.