How to Hire Retail Associates

When customers visit your stores, their interactions with your staff influence their perception of your brand, their satisfaction with the service, and their likelihood of returning. That’s why it’s crucial to hire excellent retail associates who will keep your customers happy.

Here’s everything you need to know when hiring retail associates, including what to post in your job description and average pay!

What To Include in Your Retail Associate Job Description

Retail sales associates assist customers in locating and selecting the right products, cashing out, and exchanging or returning purchases. While these tasks may sound straightforward, the best retail associates have various soft and hard skills that allow them to excel at customer service and meet the demands of a busy retail environment.

Here are sample skills, qualifications, and duties you can use in your job description when hiring retail associates.

Top Retail Associate Soft Skills

Friendliness
Customer Service
Active Listening
Patience
Adaptability
Problem Solving
Communication
Teamwork
Persuasion
Resilience
Organization
Time Management
Multitasking

Top Retail Associate Hard Skills

Numeracy (basic math)
Cashiering
Retail software experience
Point of Sale (POS) systems
Assisting customers with online orders
Product knowledge
Merchandising
Languages (if applicable)

Retail Associate Job Responsibilities

Welcoming customers and engaging them
Assessing customers’ needs and helping them select the best products
Drive sales by providing detailed product information and customized recommendations
Informing customers about promotions, sales, and member benefits
Providing outstanding customer service
Processing payments
Processing exchanges and returns according to store policies
Alerting management of possible security issues
Assisting with inventory and stock management
Receiving and stocking merchandise
Maintaining a clean and organized environment
Arranging merchandise on shelves and displays

Retail Associate Requirements and Qualifications

Some employers require a high school diploma or equivalent, but most prefer previous retail experience.

In addition to possessing soft skills like communication, helpfulness, and friendliness that put customers at ease and facilitate outstanding customer service, retail associates must be computer literate and have basic math skills.

The ability to speak additional languages and work on evenings, weekends, and holidays are plusses.

Retail Associate Salary and Outlook

According to the U.S. Bureau of Labor and Statistics, the median hourly pay for a retail sales associate is $14.79. There’s a demand for an average of 563,000 new sales associates each year.

Interview Questions to Hire a Retail Associate

Ask the right questions during the interview to ensure you find the best fit for your retail team. Here are a few interview questions you can use to identify capable candidates.

What are the essential aspects of outstanding customer service?
Have you operated a cash register?
What retail software have you used?
Do you have experience setting and meeting sales quotas? Tell me about that.
How do you adapt your sales approach to different types of customers? Walk me through selling the same product to two very different customers.
How do you handle customer complaints?
If a customer asks you a question and you don’t know, how would you integrate teamwork to get them an answer?
What would you do if you saw a customer destroy a product?
A customer walks in and tells you they are looking for a gift. Describe your approach to helping them find the right product.
Are you available to work on holidays?

How To Hire a Retail Associate

Retail businesses compete for skilled employees and often need to adjust to seasonal fluctuations in demand. This can mean that hiring and retaining quality associates an ongoing challenge.

Given these complexities, partnering with an experienced staffing agency like Insight Global can give you a competitive advantage. Whether you have a single location, run a nationwide chain, or do a mix of brick-and-mortar and online sales, we have access to the talent you need.

Our recruiters are expert interviewers, and we partner with you throughout the entire process, from crafting the job description to onboarding your new hire. Whether you need a quick influx of skilled temporary workers to cover the holiday rush or a steady stream of new, qualified permanent hires, we can help. Contact us today to get started.