Healthcare Staffing: Front Lines and Back Offices

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A well-run healthcare organization requires cohesion between front-line staff (those treating patients) and back-office staff (those handling administrative work). A successful healthcare company relies on team members working well together, no matter their specific role.

The Front and the Back of Healthcare

Healthcare organizations have front-line and back-office staff, each group sometimes working almost independently of each other. However, working in silos can lead to miscommunication and other challenges which could negatively impact patient care.

The Front Line

The front line consists of providers, such as:

  • Physicians
  • Surgeons
  • Nurses
  • Physician assistants
  • Midwives

They work directly with patients to provide medical care, whether treating illness and injury or offering preventative healthcare services. Healthcare providers also communicate vital information with patients and families.

Staffing these roles with the best technical and soft skills is vital to your organization. Providers are the heart of the business.

Related: 15 Best Interview Questions to Ask Nurses

The Back Office

The back-office team is also a valuable part of the organization, and staffing these roles is equally important to your healthcare business. These professionals carry out roles including:

  • Reception
  • Revenue cycle management
  • Accounting
  • Medical records
  • Information technology (IT)
  • Coding
  • Billing
  • Administration

They provide the front line with accurate and timely data on which providers base critical medical decisions. The back-office team also tracks patients’ insurance coverage, billing, and payments. They greet patients and set the tone for their first impressions and experiences with you.

Closing the Divide Between Front and Back

Some organizations experience a disconnect between the front line and the back office. A physician, for example, may take on administrative tasks instead of trusting the back-office team to do their work. Not only does this negatively impact back-office morale, but it also reduces the physician’s focus on patient care.

When the two groups are not working as a team, patients can notice. Their overall satisfaction and confidence in you may drop, negatively affecting both revenue and productivity. But with deliberate effort, you can have all parts of your organization running as a cohesive, seamless team.

Here are some tips for creating an inclusive healthcare workplace:

  • Appreciating all roles
  • Highlighting staff members’ expertise
  • Prioritizing collaboration
  • Celebrating improvement, innovation, and success
  • Providing opportunities for growth and development
  • Learning to work as a cohesive team

Related: How to Offer Stability to Your Permanent Healthcare Staff

Hiring in Healthcare

Recruiting, hiring, onboarding, retention, and culture-building take a great deal of time to achieve. You can only afford so much time away from patient care and core job functions without affecting performance quality. So, bring in a partner.

A healthcare staffing agency like Insight Global works with you on all your healthcare talent needs. We lead the entire hiring process, handle onboarding, and train your team to collaborate within a new, inclusive workplace.

We’re experienced in hiring both front-line staff and back-office staff for healthcare facilities of any size.

As staffing experts, Insight Global partners with you throughout the hiring process:

  • Ensuring accurate job descriptions
  • Sourcing and screening candidates
  • Coordinating interviews
  • Evaluating candidates
  • Making offers
  • Onboarding new hires

But we do more than fill one job at a time. As your partner, we help you build your team, front and back. In a team, every role, vital in its own way, depends on the other roles to achieve success.

Partner with Insight Global

While it’s never too late to build an inclusive workplace, it’s easier to recruit, hire, and onboard new employees for inclusivity. When you partner with Insight Global, we handle all of this for you.

We are a Joint Commission-accredited healthcare staffing agency. No matter your healthcare staffing needs, we can help. Fill out the form today, and an Insight Global hiring partner will reach out shortly.

Looking to hire healthcare workers?

We know how to find them. Questions? Call us toll-free: 855-485-8853