If your company works with clients or patients who may speak another language, you’ll want to consider hiring a bilingual case manager. Having someone on your payroll who can effectively communicate, coordinate, and manage services and care with patients who don’t speak English is essential. Whether you’re a healthcare provider or social services organization, prioritizing your clients’ needs and having someone on your team who can overcome a language barrier can go a long way.
Learn more about hiring bilingual case managers, including aspects to include in your job description to find the right candidates and the average compensation below.
What is a bilingual case manager?
Bilingual case managers are the bridge between your company and its clients or patients. Those who work in this profession help to understand patients’ needs and ensure effective communication between providers and patients. They can also help to help with cultural sensitivity and ensure any applicable cultural traditions are respected.
What should be included in a bilingual case manager job description?
A job description should include details about the role’s key responsibilities and duties. You’ll want to carefully think through what you’d expect of a bilingual case manager at your company, as duties may vary based on the type of services you provide.
Examples of common key responsibilities of bilingual case managers may include the following:
- Serving as a translator or interpreter to ensure effective communication between clients and providers.
- Assessing and screening clients, which may include conducting an intake assessment, to help identify the clients’ needs.
- Assisting with developing and implementing individualized care plans for clients.
- Connecting clients with coordinated medical, social, and support services that meet their needs.
- Helping clients navigate various systems (e.g., transportation, social services, or healthcare).
- Serving as a patient advocate to ensure that their needs are met and that they receive the healthcare or other services they need.
- Evaluating and tracking client progress and adjusting care plans as necessary.
- Collaborating with clients’ other providers or service agencies to ensure all providers are on the same page and the client receives comprehensive care.
- Taking and maintaining detailed, confidential notes and records for each client.
- Informing clients and their families about available services and resources.
Depending on your organization’s service offerings, you may want to include additional key duties in the bilingual case manager job description. Regardless, the job description should be detailed and give candidates a realistic idea of what they will be asked to do if they’re employed by your organization. Be sure to regularly review the description to ensure it remains accurate.
What is the average compensation for a bilingual case manager?
The average pay for a bilingual case manager will vary greatly depending on where your company is located and how experienced a candidate you’re looking to hire. According to Glassdoor’s data, the average bilingual case manager makes $52,550 a year as of August 2023.
Additionally, the type of work your organization does and what will be required of the bilingual case manager will affect the salary range you will need to offer.
What qualities should you look for in a bilingual case manager?
If you’re looking to hire a bilingual case manager, you’ll likely have to sort through a stack of resumes and interview various candidates to find the right match. Some qualities you’ll want to look for in a bilingual case manager can include the following:
- Education level: You’ll want to consider if you want your bilingual case managers to have minimum levels of education. Many companies require bilingual case managers to have at least a bachelor’s degree in psychology, nursing, social work, or another related field.
- Bilingual type and proficiency: What languages will you require applicants to speak? Being specific about the types of languages a bilingual case manager will need to be proficient in will help set your organization up for success.
- Past case management experience: You’ll want to decide whether you want an experience bilingual case manager or if you’re willing to hire a candidate without past experience. A more experienced case manager will often require higher pay.
- Communication skills: Because they’re the liaison between the company and clients, a bilingual case manager must possess good verbal and written communication skills.
- Certifications: Similar to past case management experience, if you’d like to hire candidates who possess additional certifications, you may need to pay higher compensation.
Get help hiring bilingual case managers
If you’re looking to hire a bilingual case manager, it’s essential to tailor the job description, qualifications, and pay to your company’s specific needs and requirements. Insight Global is here to help connect you to the right talent. Reach out to us today to learn more about our staffing services.
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