20+ AV Technician Interview Questions

We know interviewing is the hardest part of locking down talent. We’re here to make the process easier with sample questions you can use when hiring an audio/video (AV) technician.

Audio and video technology make the world smaller and more connected, transmitting messages from one place to another. Applications of this technology surround us every day, ranging from live entertainment to distance learning and conferences. Making this tech run smoothly at all kinds of businesses are the AV technicians who set up, monitor, maintain, and repair AV equipment, including cameras, microphones, sound speakers, projectors, screens, and lighting.

A successful AV technician needs not only the technical skills involved in the maintenance and repair of complex electrical equipment, but also the soft skills essential to communicating with customers, and diagnosing and solving problems.

The Bureau of Labor Statistics projects that demand for AV technicians will rise at an average rate (about two percent) over the next decade, indicating a relatively healthy outlook for the job.

Finding the right AV technician for your team requires a thoughtful hiring process—and a pivotal step is the interview.

What Are You Screening for in an AV Technician Interview?

As a hiring manager, you’ve vetted your submission pool of resumes and cover letters, and you’ve identified the candidates you’re interested in interviewing. Now what?

In some ways, interviewing candidates for an AV technician role is no different from any other interview: you’re looking for both hard and soft skills, as well as assessing how a candidate might fit in with or add to the company culture. The interview is also a time to get a more detailed picture of a candidate’s past experience than a resume alone can offer. Technical skills can be further evaluated in a skills assessment separate from the interview.

In summary, your goals in an AV technician interview may be to learn the following about the candidate:

  • Does this person have the foundation of technical skills and industry knowledge necessary to succeed in this role?
  • Will this person be willing and able to learn on the job to understand the specific needs of your organization or your clients?
  • How does this person communicate with teammates, cross-functional colleagues, and customers? Is their style aligned with the company’s approach and standards?
  • What can this person bring to the table to make them a uniquely valuable member of the team?

Getting those answers is a matter of asking the right questions, and you’ve come to the right place to find them.

21 Great AV Technician Interview Questions

It’s often helpful to approach interviews in terms of the different topics you want to explore with the candidate.

AV Technician Interview Questions about Technical Skills

  1. What types of AV equipment have you worked with in the past, and in what settings?
  2. What AV software are you comfortable with?
  3. What’s your process for ensuring all AV components are compatible and working properly before an event?
  4. Tell me about a time you had to quickly learn how to use a new piece of equipment or software.

AV Technician Interview Questions about Problem-Solving

  1. What’s been the most challenging AV set-up or client request you’ve worked on? How did you approach the challenge?
  2. How do you approach basic troubleshooting on an AV issue?
  3. What steps would you take if an AV set-up completely failed during or immediately before an event?

AV Technician Interview Questions about Customer Service

  1. Can you tell me about a time you were especially proud of the experience you gave a customer?
  2. How do you explain technical issues to a customer who doesn’t have a technical background?
  3. How do you prioritize tasks when dealing with multiple customers at once?
  4. Can you tell me about a time you had to respond to a customer request that was unfeasible or unreasonable?
  5. How do you ensure that you understand the specific needs and expectations of a client before setting up an AV system?

AV Technician Interview Questions about Regulations and Safety

  1. Are you familiar with industry regulations and safety standards related to AV setups? How do you ensure compliance with these standards in your work?
  2. How do you keep your skills and knowledge of safety standards up-to-date?
  3. How would you respond to a colleague asking you to do something unsafe or against regulations?

AV Technician Interview Questions about Collaboration and Culture

  1. What do you know about our company and its core values?
  2. What excites you most about working with our company specifically?
  3. How do you ensure effective communication and coordination within your team to deliver a seamless AV experience for the client?
  4. Can you provide an example of a successful teamwork experience on a past project?
  5. What kind of organization (management style, structure of day-to-day work, team dynamic) do you thrive in?
  6. Describe a time when you had to provide constructive feedback to a colleague. How did you approach the conversation?

Finding the Best AV Tech for Your Team

Whatever your use case for audio and video equipment, you want to be confident that you have the right skilled professionals making sure it’s all running properly.

Ask these interview questions to ensure you’re hiring someone with the technical skills, industry knowledge, and communication skills you need.

But if you need help finding an AV tech (or many of them!), we can help. As the second-largest IT staffing firm, we know how to find quality IT professionals—and fast.

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