Job Search Results for Evergreen

Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical... More proficiency and excellent communication.? Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms or technology:o Microsoft Office 365 Account Setup, Support, Password Resets, etc.o Windows 10; PC Laptop, Desktop and Mobile Device supporto MacOS 10-11; MacBook Air and MacBook Pro supporto MS Office Productivity Suite functional supporto Collaboration tools including but not limited to Zoom, Slacko Remote support toolsets including Bomgaro Support of collaboration and Audio-Visual teleconference systems, equipment and scheduling, such as Microsoft Teams, Zoom Rooms, etc.? Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers.? Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops.? Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.? Participate in team projects that enhance the quality or efficiency of Service Desk service.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Evergreen, Insight Global's Manage Service Division is partnering with a local utility company and is looking for a Strong Scheduler to support the Major Projects team. You will be supporting the... More Large Load Interconnection initiative to build datacenters for the companys clients. The Scheduler, in coordination with Project Manager develop project schedule and cash flow/forecast plans with functional department input, attend Project and Job kickoff and walk down meetings, and create, maintain and update schedules. This position requires a minimum of 5 years of functional experience. They will also be able to develop, maintain and control project schedule plans using appropriate software (for ex: SAP Project System, SAP Work Management System, Primavera P6, and MS Project). Youll be responsible for supporting operations and leadership in schedule development using Primavera P6 and will also be responsible for cost plan development and analysis. The successful candidate should be comfortable working on multiple projects at once and have a successful background supporting project management teams. Schedule Development and Analysis: In coordination with Project manager, and project team, develop resource and cost loaded project baseline schedule and forecast Create, maintain, and update construction schedules in Primavera P6Document, monitor, and communicate project milestone, and risks with appropriate stakeholdersPrepare and maintain companywide labor resource schedule and provide insights into capacity and demand forecastWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Service Delivery Manager (SDM) to serve as an on-site leader for a client here in Pittsburgh. The SDM is responsible for the day-to-day management of a team of Insight... More Global contractors placed at client site and serves as the single point-of-contact for client and project leadership. Working alongside a second SDM, this individual will leverage internal tools to review, improve, and implement new and existing processes; identify, monitor, and report on KPIs and SLAs; and support the on-site team to ensure client satisfaction and program success.This role will manage a team of around 25 individuals who are conducting a large-scale research study. The team is primarily based in Pittsburgh but also includes team members that will travel throughout the country.Day-to-Day ResponsibilityDay-to-Day Team Management and MoraleoOrganize and attend daily and weekly team stand-up and planning meetings oCreate and monitor team coverage schedule to meet program and study needs oServe as an escalation point and resource for teamoCoaching and mentoring team members on professionalismoCollaborate with Insight Global Account Manager and client leadership to plan team morale events each quarterPerformance Management and Professional DevelopmentoCollaborate with client leadership to gather information on team performance oConduct monthly 1:1s with all team members; ensure the feedback is provided in a timely manner and performance issues are quickly remedied; support and track continuous improvement goals; create and monitor performance improvement plans as necessaryoConduct annual performance reviews with all team members; collaborate with team members to develop continuous improvement goalsoCollaborate with Insight Global Account Manager on promotions and pay increases, as availableProcess Implementation and Project ManagementoCollaborate with peer SDM to leverage internal tools and develop, manage, and monitor processes to support on site team (PTO/OT, scheduling, performance tracking and management, etc.) oDevelop a close, working relationship with client leadership. The SDM will collaborate with client program manager(s) to ensure the success of the study, create new and novel solutions for problems, and support the teamoHelp team create and update documentation such as SOPs, runbooks, etc. Hiring and OnboardingoCollaborate with client leadership to determine program needs including: writing and regularly reviewing job descriptions; regularly reviewing headcount and resource needsoPartner with Insight Global Account Manager to conduct interviews with candidates to determine offer eligibility and program fit oCoordinate with incoming team members prior to their start dateoCoordinate with RLR leadership on provisioning, equipment distribution, badging, and lab accessoDevelop and monitor onboarding plans and activities for new team membersKPIs / SLAsoWork with client leadership to regularly evaluate existing and identify new KPIs / SLAs oCollaborate with the peer SDM to report on team and program progress bi-weekly and quarterly to Insight Global Account Manager and Evergreen Program ManagerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less