Job Search Results for aws
Apr 09, 2026
Lincolnshire, IL
|
Computer Engineering
|
Perm
|
$128k - $160k (estimate)
{"JobID":517056,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-87.91,"Longitude":42.19,"Distance":null},"State":"Illinois","Zip":"60069","ReferenceID":"DEN-7d3b2295-3030-409e-8661-ae78728927f3","PostedDate":"\/Date(1775747506000)\/","Description":"A large retail company is seeking an experienced Lead Payment Systems Engineer with strong .NET/C# expertise for a hybrid role based in Lincolnshire, IL, where candidates are required to work in the Lincolnshire office 2-3 days per week. This role focuses on designing, building, and maintaining secure, high-performance payment platforms, including developing RESTful APIs and microservices, integrating with payment gateways and banks, ensuring high availability and scalability, implementing PCI DSS compliant solutions, monitoring transaction flows, troubleshooting production issues, and improving reconciliation and settlement processes. The salary expectation for this role is $150k - $160k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Lead Payment Systems Engineer","City":"Lincolnshire","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 8+ years of hands-on experience with csharp, .NET, and ASP.NET Core- 5+ years of experience in retail and multi-channel payments (POS, e-commerce, mobile, and alternative payment methods)- Strong experience building RESTful APIs, microservices, and backend distributed systems- Proficiency with relational databases (SQL Server, Oracle, or PostgreSQL)- Solid knowledge of secure coding practices, encryption, authentication, and PCI DSS compliance- Bachelor?s degree in Computer Science, Engineering, or equivalent experience- Strong problem-solving, debugging, and troubleshooting skills for mission-critical systems","Skills":"- Experience integrating with payment processors and gateways (Stripe, Adyen, PayPal, Fiserv, Authorize.net, etc.)- Familiarity with cloud platforms (Azure or AWS) and cloud-native .NET applications- Knowledge of messaging systems such as Azure Service Bus, RabbitMQ, or Kafka- Experience with CI/CD pipelines and DevOps practicesBackground in fintech, financial services, or high-availability payment systems- Familiarity with SOX or other financial compliance standar","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":160000.0000,"SalaryLow":128000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A large retail company is seeking an experienced Lead Payment Systems Engineer with strong .NET/C# expertise for a hybrid role based in Lincolnshire, IL, where candidates are required to work in the... Lincolnshire office 2-3 days per week. This role focuses on designing, building, and maintaining secure, high-performance payment platforms, including developing RESTful APIs and microservices, integrating with payment gateways and banks, ensuring high availability and scalability, implementing PCI DSS compliant solutions, monitoring transaction flows, troubleshooting production issues, and improving reconciliation and settlement processes. The salary expectation for this role is $150k - $160k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 21, 2026
Los Angeles, CA
|
Security Engineering
|
Contract-to-perm
|
$54 - $67 (hourly estimate)
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A travel client based in Woodland Hills is seeking a Level 2 Cyber Security Analyst to join their cybersecurity team, which consists of approximately ten members, including analysts, engineers, and... project managers. This role is integral to identifying, analyzing, and responding to security incidents across the organization's Azure-based environment. Key responsibilities include monitoring security alerts, conducting in-depth investigations, and escalating complex threats when necessary. The cloud infrastructure is centered on Microsoft Azure and includes tools such as Microsoft Sentinel, Microsoft Defender for Endpoint (MDE), Cloud Security Posture Management (CSPM), Data Loss Prevention (DLP), Microsoft Baseline Environment (MBE), among others. The analyst will be responsible for executing KQL queries and performing threat hunting within the Microsoft ecosystem. A strong foundation in Azure security services, SIEM tools, and network security principles is essential.The role?s time allocation is approximately:? 30% incident response (with a 1-hour SLA)? 30% validating security posture and risk levels with cross-functional teams? 20% monitoring the InfoSec mailbox to identify phishing attempts and end-user reports (1-hour SLA)? 20% supporting ongoing security projectsWhile critical incidents are rare, they carry a 15-minute SLA. Projects may include achieving NIST 3.0 compliance, enhancing documentation standards, implementing Azure security plugins, and more. This is a hybrid role requiring on-site presence in Woodland Hills, CA three days per week?Monday, Wednesday, and Thursday.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 01, 2026
Leawood, KS
|
Software Engineering
|
Perm
|
$140k - $160k (estimate)
{"JobID":525626,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-94.68,"Longitude":38.9,"Distance":null},"State":"Kansas","Zip":"66206","ReferenceID":"KCM-c8eb9abc-4e2b-45c2-9d00-cb76827b329e","PostedDate":"\/Date(1777662511000)\/","Description":"Insight Global is looking for a Lead Software Developer to help guide the front-end engineering direction for a high-traffic web platform. This person will act as the technical owner of a React/TypeScript front-end ecosystem, setting architecture standards, leading code reviews, and driving best practices. They will directly manage and mentor two front-end developers while collaborating closely with product, back-end, and DevOps teams. The role also includes hands-on full-stack work, contributing PHP services and MySQL database support, partnering on API design, and helping scale and optimize application performance. This individual will work closely with senior technical leadership to influence broader architecture decisions, documentation, tooling, and long-term technical strategy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Software Development Lead","City":"Leawood","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 10+ years of overall software development experience with heavy front-end focus? Expert-level ReactJS and TypeScript experience supporting large-scale, production web apps? Strong understanding of modern front-end fundamentals (HTML5, CSS3, ES6+, responsive design, accessibility)? Hands-on PHP experience (OOP, MVC patterns; Laravel/Symfony preferred)? MySQL experience including schema design and query optimization? Proven experience leading or managing developers (code reviews, mentorship, performance feedback)? Strong communication skills and ability to partner with technical and non-technical stakeholders","Skills":"? Cloud experience (AWS, GCP, or Azure)? Experience designing or consuming REST APIs and/or GraphQL? CI/CD, Docker, or infrastructure-as-code exposure? Experience supporting high-traffic or performance-sensitive web applications? Jira or similar ticketing/project management tools? Bachelor?s degree in Computer Science, Engineering, or related field","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":160000.0000,"SalaryLow":140000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a Lead Software Developer to help guide the front-end engineering direction for a high-traffic web platform. This person will act as the technical owner of a... React/TypeScript front-end ecosystem, setting architecture standards, leading code reviews, and driving best practices. They will directly manage and mentor two front-end developers while collaborating closely with product, back-end, and DevOps teams. The role also includes hands-on full-stack work, contributing PHP services and MySQL database support, partnering on API design, and helping scale and optimize application performance. This individual will work closely with senior technical leadership to influence broader architecture decisions, documentation, tooling, and long-term technical strategy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 01, 2026
Seattle, WA
|
Software Engineering
|
Contract,Perm Possible
|
$54 - $68 (hourly estimate)
{"JobID":514074,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-122.33,"Longitude":47.61,"Distance":null},"State":"Washington","Zip":"98101","ReferenceID":"SEA-4d02bda6-bab9-4fba-80c3-2c5f1114f45c","PostedDate":"\/Date(1775080246000)\/","Description":"A well known brand and apparel company is seeking a Full Stack Developer in the Greater Seattle Area.You will build and maintain web features and the REST APIs that power them. You will partner with frontend and backend engineers to deliver reliable, scalable services. You will design REST endpoints, implement business logic, and integrate with internal systems.You will build UI components in React or NextJS and connect them to backend services. You will optimize API performance and improve user experience through efficient data access. You will troubleshoot issues across the stack using logs, metrics, and debugging tools.GraphQL experience is a big plus. It will help as the team expands API capabilities and improves developer experience.You will write and maintain API documentation and participate in code reviews. You will contribute to best practices for testing, deployments, and maintainability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr. Full Stack Developer - REST API","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Strong full stack development experience shipping production web applicationsStrong REST API design and development experience using Node.jsStrong JavaScript or TypeScript skillsExperience with backend frameworks such as Express, Fastify, or NestJSStrong understanding of HTTP, status codes, pagination, and rate limitingExperience with authentication and authorization using OAuth2, OIDC, or JWTExperience building user facing features with React or NextJSFamiliarity with frontend state management patternsStrong debugging skills and attention to detailAbility to work independently and in a fast paced teamStrong communication with technical and non technical stakeholdersExperience designing integration solutions for complex domain areas; track record of driving integration implementation decisions across teams within architectural standardsExpertise with Server Side Rendering (SSR) Apps built on React, JavaScript, Node.js, Webpack and Next.js stack","Skills":"GraphQL experience including schema design and resolver patternsApollo or Relay experienceExperience with API documentation using OpenAPI and SwaggerExperience with cloud platforms such as AWS, Azure, or GCPExperience with CI/CD pipelines and automated testingExperience with caching and performance optimizationExperience with microservices and event driven systems","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A well known brand and apparel company is seeking a Full Stack Developer in the Greater Seattle Area.You will build and maintain web features and the REST APIs that power them. You will partner with... frontend and backend engineers to deliver reliable, scalable services. You will design REST endpoints, implement business logic, and integrate with internal systems.You will build UI components in React or NextJS and connect them to backend services. You will optimize API performance and improve user experience through efficient data access. You will troubleshoot issues across the stack using logs, metrics, and debugging tools.GraphQL experience is a big plus. It will help as the team expands API capabilities and improves developer experience.You will write and maintain API documentation and participate in code reviews. You will contribute to best practices for testing, deployments, and maintainability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 20, 2026
Toronto, ON
|
Computer Engineering
|
Contract
|
$54 - $68 (hourly estimate)
{"JobID":520507,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Ontario","Zip":"M5J 0","ReferenceID":"TOR-853cbc6f-555f-485b-be4a-8c195add2703","PostedDate":"\/Date(1776688705000)\/","Description":"Insight Global is looking for a Senior IT Project Manager to support a large Cloud program at a major Canadian financial institution. Day to day, this person will lead delivery of complex on-premises to Microsoft Azure migrations, coordinating across cloud engineering, infrastructure, security, network, and application teams. The role focuses on managing end-to-end project plans, dependencies, risks, and timelines while ensuring alignment with Azure standards, security controls, and regulatory requirements. This PM will drive governance routines such as status reporting and steering committee updates, manage multiple workstreams using Agile and waterfall methods, and support stakeholders across a high-visibility, multi-year enterprise transformation.The successful candidate will be comfortable with 1 day on site a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr. Cloud IT Project Manager","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"8+ years of IT project management experience, ideally within a large enterprise or financial institutionHands-on experience managing on-prem to Azure cloud migration projectsStrong understanding of Azure cloud infrastructure including IaaS, PaaS, PaaS, VNets, ExpressRoute, Azure Policy, Azure Landing Zones, and hybrid connectivity? Secondary cloud exposure to AWS and GCP is a nice to haveExperience with Azure migration tooling such as Azure Migrate, Azure Site Recovery, and the Cloud Adoption FrameworkFamiliarity with identity and access management in Azure including Entra ID, RBAC, and conditional access policiesAbility to manage multiple workstreams, stakeholders, and delivery timelines simultaneouslyExperience working with Agile and waterfall delivery methodologies in a large enterprise contextProficiency with project management and collaboration tools such as Jira, Azure DevOps, MS Project, ServiceNow, and ConfluenceExperience producing and maintaining governance documentation including project charters, RAID logs, steering committee decks, and status reportsExperience in a regulated industry, banking or financial servicesPMP, PRINCE2, SAFe, or equivalent certification","Skills":"Azure certifications such as AZ-900, AZ-104, or AZ-305Exposure to FinOps practices and cloud cost governanceBackground supporting large, multi-year enterprise transformation programs in financial servicesFamiliarity with DevOps practices, CI/CD pipelines, and infrastructure as code tools such as Terraform or Bicep","Industry":"Computer Engineering","Country":"Canada","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a Senior IT Project Manager to support a large Cloud program at a major Canadian financial institution. Day to day, this person will lead delivery of complex on-premises... to Microsoft Azure migrations, coordinating across cloud engineering, infrastructure, security, network, and application teams. The role focuses on managing end-to-end project plans, dependencies, risks, and timelines while ensuring alignment with Azure standards, security controls, and regulatory requirements. This PM will drive governance routines such as status reporting and steering committee updates, manage multiple workstreams using Agile and waterfall methods, and support stakeholders across a high-visibility, multi-year enterprise transformation.The successful candidate will be comfortable with 1 day on site a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 22, 2026
Niceville, FL
|
Network Engineer
|
Perm
|
$200k - $215k (estimate)
{"JobID":522212,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-86.48,"Longitude":30.53,"Distance":null},"State":"Florida","Zip":"32578","ReferenceID":"PNS-70bfbafc-8aeb-4ded-93ea-8c17816af3e7","PostedDate":"\/Date(1776892906000)\/","Description":"Focus: Investment hire for building a team specializing in carrier-grade networking.role can be remote.Ideal Locations: Fort Meade area, Augusta, GA, Norfolk, VA, San Diego, CA.Salary Range: Approximately $200K; looking for high-caliber candidates.Key Responsibilities: Work in an advisory role to bring expertise for proposals.Design, implement, and support large-scale, high-availability networks.Ensure strict uptime requirements and mission-critical performance.Required Qualifications:We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Network Technologist","City":"Niceville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"8?10+ years in network engineering. 10 years and masters is ideal (open to rising stars)Direct exposure to carrier-grade or service-provider environments. (AWS, demonstrated examples of cloud) (Lumin, Verizon, AT\u0026T, Sprint) (Mainly network background) (transport level)Proven track record in designing backbone network architectures (redundancy, failover, fault tolerance).Expertise in routing and traffic engineering, including:BGP (enterprise or carrier/core routing)MPLS (L2/L3 VPNs, traffic engineering)OSPF and/or IS-IS in large environments.Mission-Critical Experience:Previous experience supporting networks where downtime is mission-impacting (telecom, defense, government, or critical infrastructure).Preferred Qualifications: Experience with:DISA-managed environments and the DoD Information Network (DoDIN).NIPRNet, SIPRNet, and/or JWICS environments.DISA architecture standards and connectivity requirements.STIG compliance, RMF, and DoD change management processes.Prior experience in regulated and secure environments (DoD, federal, or defense contractors).Needs to be able to obtain a security clearance","Skills":"","Industry":"Network Engineer","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":215000.0000,"SalaryLow":200000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Focus: Investment hire for building a team specializing in carrier-grade networking.role can be remote.Ideal Locations: Fort Meade area, Augusta, GA, Norfolk, VA, San Diego, CA.Salary Range:... Approximately $200K; looking for high-caliber candidates.Key Responsibilities: Work in an advisory role to bring expertise for proposals.Design, implement, and support large-scale, high-availability networks.Ensure strict uptime requirements and mission-critical performance.Required Qualifications:We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Dec 29, 2025
Suffolk, VA
|
Software Engineering
|
Contract-to-perm
|
$43 - $54 (hourly estimate)
{"JobID":477815,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-76.63,"Longitude":36.7,"Distance":null},"State":"Virginia","Zip":"23435","ReferenceID":"NOR-0f8237ac-3471-4c7a-81c4-793cb57d774a","PostedDate":"\/Date(1767020552000)\/","Description":"Insight Global is seeking a Software Engineer to support a federal client in Suffolk, VA. The Software Engineer will play a critical role in modernizing the DDJT-managed JLVC (Joint Live Virtual Constructive) federates for a new computing environment that supports future Joint Force events, including the FY27 Joint Force objective. The goal is to reduce hardware sustainment costs, modernize system architecture for compatibility with virtualized and cloud-based platforms, and implement a DEVSECOPS pipeline to support secure, continuous integration and delivery (CI/CD). This position requires expertise in software development, cloud-native application design, and the use of modern engineering methodologies to migrate legacy server-client systems to containerized, modular, and scalable solutions. The Software Engineer responsibilities include, but are not limited to:?Refactor and re-architect legacy federates to operate in cloud-native and virtualized environments.?Migrate existing standalone and server-client systems into containerized applications (e.g., Docker, Kubernetes).?Develop and maintain software solutions using modern programming languages and frameworks.?Design and implement DEVSECOPS pipelines (CI/CD) for efficient and secure software delivery.?Integrate automated testing, code analysis, and container orchestration into the development workflow.?Redesign legacy UI components for improved usability, accessibility, and supportability.?Transition from hardware-intensive graphical interfaces to modern web-based user interfaces.?Apply a Modular Open Systems Approach (MOSA) to increase interoperability, maintainability, and flexibility of federates.?Collaborate with systems and cyber teams to ensure software components align with open standards and DoD mandates.?Work closely with system engineers, cyber architects, and exercise planners to gather requirements and align technical solutions with operational goals.?Document software architecture, technical design decisions, and development best practices.Compensation:$45/hr to $50hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable laws..We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Secret Simulation Software Engineer II","City":"Suffolk","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?5 years experience with Bachelors in related field; 3 years experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.?Experience in refactoring legacy systems and implementing microservices architectures.?Proficiency in one or more programming languages (e.g., Java, cplusplus, Python, JavaScript).?Knowledge of simulation and training environments, preferably JLVC or similar federated simulation systems.?Experience with:?Cloud platforms (AWS, Azure, or DoD Cloud equivalents)?Containerization technologies (Docker, Kubernetes)?CI/CD tools (Jenkins, GitLab CI, GitHub Actions, etc.)?Version control systems (Git)?Familiarity with Modular Open Systems Approaches (MOSA) and DoD software architecture standards.?Knowledge of simulation and training environments, preferably JLVC or similar federated simulation systems.","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":54.0000,"SalaryLow":43.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking a Software Engineer to support a federal client in Suffolk, VA. The Software Engineer will play a critical role in modernizing the DDJT-managed JLVC (Joint Live Virtual... Constructive) federates for a new computing environment that supports future Joint Force events, including the FY27 Joint Force objective. The goal is to reduce hardware sustainment costs, modernize system architecture for compatibility with virtualized and cloud-based platforms, and implement a DEVSECOPS pipeline to support secure, continuous integration and delivery (CI/CD). This position requires expertise in software development, cloud-native application design, and the use of modern engineering methodologies to migrate legacy server-client systems to containerized, modular, and scalable solutions. The Software Engineer responsibilities include, but are not limited to:?Refactor and re-architect legacy federates to operate in cloud-native and virtualized environments.?Migrate existing standalone and server-client systems into containerized applications (e.g., Docker, Kubernetes).?Develop and maintain software solutions using modern programming languages and frameworks.?Design and implement DEVSECOPS pipelines (CI/CD) for efficient and secure software delivery.?Integrate automated testing, code analysis, and container orchestration into the development workflow.?Redesign legacy UI components for improved usability, accessibility, and supportability.?Transition from hardware-intensive graphical interfaces to modern web-based user interfaces.?Apply a Modular Open Systems Approach (MOSA) to increase interoperability, maintainability, and flexibility of federates.?Collaborate with systems and cyber teams to ensure software components align with open standards and DoD mandates.?Work closely with system engineers, cyber architects, and exercise planners to gather requirements and align technical solutions with operational goals.?Document software architecture, technical design decisions, and development best practices.Compensation:$45/hr to $50hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable laws..We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 09, 2026
Frisco, TX
|
Computer Engineering
|
Perm
|
$130k - $155k (estimate)
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Insight Global is seeking a Data Engineer to sit hybrid in Frisco, Texas at a cybersecurity client. You will be responsible for designing, building, and overseeing the deployment and operation of... technology architecture, solutions, and software that unlock the full potential of our data assets. This role combines hands-on technical implementation with strategic problem-solving to drive data-driven innovation across the organization.(This role can pay from $130,000 - $155,000 depending on years of experience).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 17, 2026
Lincolnshire, IL
|
Architect
|
Contract
|
$73 - $91 (hourly estimate)
{"JobID":520414,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.91,"Longitude":42.19,"Distance":null},"State":"Illinois","Zip":"60069","ReferenceID":"DEN-5eb76c64-eaa4-41c6-8183-06be1652a1bd","PostedDate":"\/Date(1776463647000)\/","Description":"A large retail company is seeking an Enterprise Architect to spearhead the establishment and leadership of the Enterprise Community of Practice (ECOP) within the Architecture Governance workstream of the Enterprise Architecture practice. This role will lead the crowdsourcing of Enterprise Architecture Standards, Practices, Guidelines, Decision Trees, and Guardrails through collaborative efforts, fostering innovation and alignment with the company?s business objectives while shaping a scalable, agile, and sustainable IT architecture framework. This is a hybrid role with 3 days a week onsite in Lincolnshire office.Pay rate: $88 - $92We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Enterprise Architect (chicago)","City":"Lincolnshire","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 15+ years in IT and Enterprise Architecture with proven experience in architecture design and implementation- 8+ years in IT governance, risk management, and compliance (or 10+ years in Technical Solutions Architecture, IT Services Architecture, or Technical Product Ownership)- Proven ability to establish and lead Communities of Practice (CoP, CoE, or similar) focused on developing standards, practices, and patterns- Expertise in multi-cloud architecture and governance (Azure, AWS, GCP), application design, and system integration- Working knowledge of ITIL, COBIT, SAFe, DevSecOps, Lean Architecture, and Agile methodologies- Experience implementing or improving SDLC and IT Service Management (ITSM) processes- Strong understanding of Agile EA-as-a-Service or EA-as-a-Product frameworks-Excellent communication and interpersonal skills to engage technical and non-technical stakeholders, including executives- Bachelor?s or Master?s degree in Computer Science, IT, or related field","Skills":"- Retail or consumer-facing industry experience- Background in technology roadmap development and strategic IT planning- Experience mentoring architects and engineers in collaborative environments- Familiarity with emerging technologies and their enterprise adoption","Industry":"Architect","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":91.0000,"SalaryLow":72.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A large retail company is seeking an Enterprise Architect to spearhead the establishment and leadership of the Enterprise Community of Practice (ECOP) within the Architecture Governance workstream of... the Enterprise Architecture practice. This role will lead the crowdsourcing of Enterprise Architecture Standards, Practices, Guidelines, Decision Trees, and Guardrails through collaborative efforts, fostering innovation and alignment with the company?s business objectives while shaping a scalable, agile, and sustainable IT architecture framework. This is a hybrid role with 3 days a week onsite in Lincolnshire office.Pay rate: $88 - $92We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 23, 2026
Boston, MA
|
Help Desk
|
Contract
|
$26 - $33 (hourly estimate)
{"JobID":522775,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.0737,"Longitude":42.3484,"Distance":null},"State":"Massachusetts","Zip":"02116","ReferenceID":"BOS-8665abf5-3135-4d06-8ead-cd0c35cb64b5","PostedDate":"\/Date(1776980516000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Boston MA office 5 days a week - The shift is 8-5pm EST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $28-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Boston)","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years)- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including:Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Boston MA office 5 days a week - The shift is 8-5pm EST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $28-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.