Job Search Results for Customer Service

LATAM - Sr. Product Manager

THE TEAMThe Marketplace Product team for our client owns the fan-facing experience across web and mobile. This team ensures fans can easily discover, evaluate, and purchase tickets for live events... More they care about. The group partners closely with engineering, design, marketing, and operations to deliver reliable and transparent buying experiences at global scale.THE ROLEAs a Senior Product Manager on the Purchase team, you will own key product capabilities that support ticket pricing and availability across the our clients marketplace.You will focus on how pricing, fees, and inventory are presented to fans throughout the purchase journey. Your work ensures fans clearly understand what tickets are available, what they include, and what they cost before they buy.This role emphasizes functional product ownership, stakeholder collaboration, and outcome-driven execution. You will translate business needs into clear product requirements, prioritize roadmaps, and guide delivery from concept through launch and continuous improvement.Your work will directly support our clients' goals around pricing transparency, marketplace consistency, and fan trust across first-party and partner experiences.WHAT YOU WILL DOOwn the end-to-end product lifecycle for pricing and availability experiences across the marketplaceDefine product vision, roadmap, and success metrics aligned to fan experience and business goalsPartner with engineering and design to deliver reliable, scalable solutions that support real-time purchasingGather and translate business requirements such as pricing rules, fees, taxes, and inventory states into clear product definitionsCollaborate with legal, compliance, and operations teams to ensure regional and regulatory requirements are metDrive initiatives focused on pricing transparency and consistent fan-facing experiencesUse data and feedback to evaluate performance, identify opportunities, and guide continuous improvementCommunicate progress, risks, and tradeoffs clearly to cross-functional partners and leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. AI Solutions Engineer - MarTech

The AI Systems & Machine Learning Solutions Engineer is responsible for the end-to-end lifecycle of artificial intelligence solutions, from designing custom machine learning models to architecting... More the automation systems that integrate these models into production environments. This individual will analyze complex business requirements to propose and build automated workflows, ensuring that AI-driven insights are seamlessly delivered through scalable technical platforms. The role requires a unique blend of statistical modeling and systems engineering to optimize operational efficiency and drive innovation.Major Tasks, Responsibilities & Key Accountabilities?25% - Model Development & Training: Designs and builds custom, re-usable machine learning models (NLP, LLMs, Predictive Analytics) based on statistical modeling and data analysis to solve specific business challenges.?25% - Systems Automation & Integration: Architect and develop automated pipelines and ETL jobs to manage the flow of data between AI models and enterprise applications, ensuring intuitive and efficient integration.?25% - MLOps & Infrastructure Maintenance: Maintain comprehensive documentation for AI workflows and manage the deployment infrastructure (CI/CD, containerization) to ensure the stability and scalability of automated AI systems.?25% - Technical Leadership & Strategy: Act as the technical lead for AI initiatives, working with senior leadership and stakeholders to translate business obstacles into technical requirements and actionable AI roadmaps.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

L2/L3 IT Ops Support Specialist

Insight Global is seeking a senior Level III It Operational Support Specialist to join a multinational professional services consulting firm. The successful candidate will support acquired... More professionals from various global M&As. As a part of the IT Mergers & Acquisitions Operations team, the globally distributed group of IT specialists spanning multiple disciplines, including server, storage, backup, network, and security. The team is responsible for assessing the IT infrastructure of newly acquired organizations, addressing identified gaps, and supporting remediation efforts. In addition, the team provides operational support during the transition and integration phases, ensuring stability and continuity of services until the environment is fully integrated into steady-state operations.Insight Global is looking to hire an experienced IT Operational Support Specialist, to handle IT operational and migration project support within its IT Mergers & Acquisitions Operations. This position has both internal (M&A Operations) and external (Acquisitions/Vendors) facing component. Qualified candidates must have a proven enterprise level L2/L3 background in handling incidents and request focused on enterprise compute (server, storage, backup, VDI), end-user compute (workstation, identity, SharePoint, Teams), application (engineering, business and productivity), cyber security. As a global company, it operates and acquires organization around the world. Candidates for this position must be capable of managing multiple projects simultaneously, demonstrating flexibility and adaptability in a dynamic environment. Team members are expected to support a range of responsibilities associated with IT Operations and Mergers & Acquisitions, ensuring that all tasks are performed in accordance with WSP?s established standards and values. IT Service Operations: o Provide Level 2 / Level 3 operational support for infrastructure, applications, and end-user services within newly acquired organizations during integration phase. o Ensure service stability, availability, and continuity from acquisition close through handover to steady-state IT operations ? Incident & Request Response o Own and resolve incidents and service requests in teams ServiceNow resolver groups in accordance with defined SLAs and ticket-handling policies. o Perform triage, impact assessment, root cause analysis, resolution, escalation, and communication until closure o Provide technical assistance and hands-on support for WSPs M&As including but not limited with issues concerning workstations, servers, accounts, access privileges and other items within team?s scope. o Act as a point of contact during critical incidents, ensuring effective communication across operational teams, M&A IT teams and stakeholders. Governance Documentation & Compliance Integration Ops support This role sits remote Canada-wide. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Digital Services Project Manager

Insight Global is sourcing for a Digital Services Project Manager sitting fully remote, working EST hours for a leading North American wholesale distributor of grocery products. This Project Manager... More will lead and deliver digital service initiatives focused on enterprise EDI modernization, backend application-to-system integrations, and internal digital architecture enhancements. This role oversees project intake, planning, execution, and delivery for technical initiatives across EDI (map buildouts, upgrades, architectural enhancements), digital integration efforts between applications and backend sources, and other digital transformation work. The Project Manager will also manage and track budgets for the Digital Services organization, requiring strong financial acumen and comfort with budget planning, forecasting, and reporting. The ideal candidate brings strong technical project management experience, exceptional communication abilities, and a proven track record driving cross-functional technology initiatives to completion. Day-to-Day Responsibilities Manage multiple digital service and integration projects throughout the full project lifecycle.Lead EDI-related initiatives, including architecture updates, upgrades, and map buildouts.Oversee backend digital integration projects that enable application connectivity to internal systems and data sources (architecture, new connections, modernization work).Conduct project planning, build work plans, assign responsibilities, and manage resource needs.Track, report, and maintain project budgets, financial forecasts, and spend alignment.Collaborate closely with engineering, architecture, development, and vendor teams on project execution.Identify risks, manage issues, remove roadblocks, and ensure timely delivery.Prepare and deliver project status reports to leadership and stakeholders.Ensure all project documentation, artifacts, and deliverables are accurate, complete, and properly stored.Support quality assurance activities, testing readiness, and deployment coordination.Occasionally work outside normal business hours to support critical project milestones. Key Responsibilities Manage and deliver digital service projects across EDI, integrations, and backend technology platforms.Ensure alignment of project scope, timeline, and budget with organizational goals.Lead cross-functional and vendor collaboration to deliver scalable digital solutions.Act as primary intake for new project requests within the Digital Services function.Maintain financial oversight of departmental budgets, including budget tracking, reporting, and variance analysis.Ensure solutions follow enterprise standards, security requirements, and best practices.Coach or guide junior PMs or project contributors when needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

L2/L3 IT Ops Support Specialist - INTL- INDIA

Insight Global is seeking a senior Level III It Operational Support Specialist to join a multinational professional services consulting firm. The successful candidate will support acquired... More professionals from various global M&As. As a part of the IT Mergers & Acquisitions Operations team, the globally distributed group of IT specialists spanning multiple disciplines, including server, storage, backup, network, and security. The team is responsible for assessing the IT infrastructure of newly acquired organizations, addressing identified gaps, and supporting remediation efforts. In addition, the team provides operational support during the transition and integration phases, ensuring stability and continuity of services until the environment is fully integrated into steady-state operations.Insight Global is looking to hire an experienced IT Operational Support Specialist, to handle IT operational and migration project support within its IT Mergers & Acquisitions Operations. This position has both internal (M&A Operations) and external (Acquisitions/Vendors) facing component. Qualified candidates must have a proven enterprise level L2/L3 background in handling incidents and request focused on enterprise compute (server, storage, backup, VDI), end-user compute (workstation, identity, SharePoint, Teams), application (engineering, business and productivity), cyber security. As a global company, it operates and acquires organization around the world. Candidates for this position must be capable of managing multiple projects simultaneously, demonstrating flexibility and adaptability in a dynamic environment. Team members are expected to support a range of responsibilities associated with IT Operations and Mergers & Acquisitions, ensuring that all tasks are performed in accordance with WSP?s established standards and values. IT Service Operations: o Provide Level 2 / Level 3 operational support for infrastructure, applications, and end-user services within newly acquired organizations during integration phase. o Ensure service stability, availability, and continuity from acquisition close through handover to steady-state IT operations ? Incident & Request Response o Own and resolve incidents and service requests in teams ServiceNow resolver groups in accordance with defined SLAs and ticket-handling policies. o Perform triage, impact assessment, root cause analysis, resolution, escalation, and communication until closure o Provide technical assistance and hands-on support for WSPs M&As including but not limited with issues concerning workstations, servers, accounts, access privileges and other items within team?s scope. o Act as a point of contact during critical incidents, ensuring effective communication across operational teams, M&A IT teams and stakeholders. Governance Documentation & Compliance Integration Ops support This role sits remote Canada-wide. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior React Engineer, eCommerce

- Building modern web experiences using React, powered extensively by Sitecore CMS- Delivering fast, accessible, mobile-first UI that is authorable, resilient to real-world content variation, and... More built with strong automated test coverage- Build React UI components integrated with Sitecore CMS (authorable, reusable, resilient- Implement mobile-first responsive UI and ensure strong accessibility (WCAG-minded- Optimize performance and stability (Core Web Vitals: LCP/CLS/INP- Integrate with APIs and handle loading/error/empty states clean- Support controlled rollouts and A/B testing / experimentation in a clean, performance-safe way (Optimizely experience is a plus)- Own quality end-to-end through automated testing and the right level of code coverage- Use modern AI-assisted development tools responsibly to improve productivity, code quality, and developer velocityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Engineer

The Systems Engineer works in an Agile, multi-technology, and hybrid computing environment contributing to the development, maintenance, and enhancement of Core Technology Data Operations (CTDO)... More business applications. They are responsible for developing and managing our DevOPS CI/CD pipelines supporting Azure based Databricks centric applications and providing management, support, enhancement and maintenance of our CTDO On Premise and Azure based platforms. They work closely with Developers, Business Analysts, Product Managers, Architecture, key stakeholders, other IT professionals to assist in the design, build, integration and maintenance of the infrastructure components. Systems Engineers support day-to-day operation and availability of CTDO environments and interfaces to other internal and external connecting systems. They work closely with other internal technical teams including but not limited to System, Network, Database and Security Teams to ensure smooth, uninterrupted availability of our solutions. System Engineers continually explore and leverage AI technology where possible to improve efficiency, consistency, and delivery of our services.Pay: 30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Sr Analyst, IT Internal Control

Position SummaryOne of our financial technology clients that specializes in payment processing and data security solutions for enterprises is seeking a Senior Analyst, IT Internal Control to further... More develop and maintain the company's IT system of internal controls, following internal control framework guidance, regulatory requirements, and industry best practices. The Senior Analyst, IT Internal Control will work with functional area leadership to identify and assess key process risks and evaluate internal control effectiveness. Essential Duties and Responsibilities include the following and other duties may be assigned:? Facilitate and review IT process risk assessments conducted by functional area leadership.? Evaluate and test IT internal controls design and operational effectiveness, including ITGCs.? Identify, report, and monitor remediation of IT internal control gaps.? Ensure compliance with regulatory requirements (e.g., PCI-DSS, PCI-P2PE, GDPR, etc.).? Identify opportunities for process improvements to enhance IT internal controls. Version 08.26.2025? Conduct internal audits of the information security management system (ISMS) for ISO 27001 certification.? Support internally built tool, Risk and Control (RAC) Salesforce application enhancement project.? Assume business owner duties for RAC application, including management and monitoring of application fixes and improvements.? Generate and/or maintain RAC application user guides.? Perform analysis to determine proper data validation for all data elements used in projects.? Analyze existing data and database schema.? Generate process flow maps as needed for process improvement projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - CyberArk SME/Architect

Role Overview Ahold Delhaize is now looking for a senior-level CyberArk SME / Architect who is highly hands-on and execution-focused. This is not a solution-only or design-only role. The ideal... More candidate will actively drive onboarding delivery, manage real-time situations, and lead teams through completion. Key Responsibilities Act as the CyberArk Subject Matter Expert, leading hands-on delivery and execution Own and deliver onboarding for ~5 applications, end to end Gather onboarding requirements and convert them into a clear project plan Drive the CyberArk onboarding lifecycle from planning through completion Lead and guide team members through execution, issue resolution, and delivery Provide hands-on troubleshooting and support during onboarding and go-live phases Ensure onboarding efforts stay on track and meet security and business requirementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Microsoft D365 Developer - INTL India

OverviewThe D365 CE Developer role is critical in the solution implementation lifecycle cutting across all phases. The D365 CE Developer has a deep understanding of technology and an ability to apply... More it to design solutions that meet the objectives of our customer.The role of the D365 CE Developer is to ?help customers build on their current MS Dynamics 365 CE solutions by expanding its use across the business through the latest technologies,?execute designs under the guidance of a solution architect,?to configure and customize new solutions by leveraging the D365 CE, Power Platform & Azure technologies along with other custom components.Responsibilities?Deep understanding and experience using the MS D365 CE platform,?Practical experience in translating business requirements into well-architected solutions that best leverage the D365 CE platform capabilities,?Ability to independently lead technical design sessions and develop detailed technical solution documentation that is aligned with current business objectives and the application landscape,?Document, develop and test working solutions, integrations, and data migration elements of D365 CE applications,?Demonstrable ability to leverage standard D365 features and ability to identify conditions when D365 should be customized. Ability to successfully communicate this information to both the customers and technical stakeholders,?Design and develop D365 components and 3rd-party integrations in accordance with Lenovo standards,?Design forms, workflow processes, flows, web services, plugins, canvas apps, model driven apps and other components needed to meet the business requirements obtained from customers,?Experience in building custom applications, modifications, integrations, data conversion routines, workflows, and custom reports for D365,?Executing ongoing maintenance of developed systems,?Executing on the architectural vision, goals, standards, structure, behavior patterns, models as defined by the solution architect,?Experience working with data migration for D365,?Excellent analytical, communication and technical skills combined with excellent planning and organizational skills, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less