Job Search Results for QA

This contractor will support a global bank?s Consumer Payments Marketing team within the Credit Card portfolio, with a strong focus on campaign execution and portfolio utilization. The role requires... More expert-level execution of highly complex, multi-channel marketing campaigns across direct mail, email, and online banking. The contractor will manage multiple concurrent campaigns involving extensive audience segmentation, offer differentiation, and creative versioning, ensuring accuracy and quality across all campaign elements.Day-to-Day Responsibilities (Refined)Execute end-to-end marketing campaigns for the Consumer Payments (Credit Card) portfolio, with a heavy emphasis on campaign setup, execution, and quality assuranceSupport three primary campaign types, requiring deep expertise in managing complex, high-volume marketing executionsLead campaign execution across direct mail, email, and online banking channelsManage advanced segmentation and versioning, often supporting campaigns with:Multiple card productsDifferentiated offers by card typePersona-based targeting (e.g., travel, dining, retail behaviors)Up to 30+ creative variations per campaignCoordinate and QA campaigns where offers, messaging, and imagery vary by:Card typeCustomer behavior and usage patternsTest personas and targeted value propositionsExecute promotional campaigns such as purchase incentives and APR offers, ensuring correct offer alignment across all creatives and audiencesPartner closely with marketing, creative, and execution teams to ensure campaigns launch on time and meet quality standardsBegin execution support for late Q3 / early Q4 initiatives, with continued ownership of campaigns throughout the upcoming fiscal year starting in November.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent... More who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality & Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $27/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Daily Responsibilities? Lead daily Scrum stand-up meetings with the development team? Actively identify blockers or issues raised by developers and work quickly to resolve or escalate them? Maintain... More close communication with developers to ensure timelines and expectations are clear? Track daily development progress and ensure work aligns with sprint goalsProject & Documentation Management? Review and organize documents received from the Building Department related to enhancements or changes requested for the permitting system? Ensure all documents are properly saved, tracked, and clearly documented? Distribute documentation to developers, confirm they have reviewed it, and facilitate follow-up questions or clarifications? Translate business and user needs into clear, actionable requirements for the development teamSprint & Prioritization Management? Manage new sprints every 3 weeks? Prioritize incoming documents and enhancement requests based on urgency, impact, and business need? Clearly communicate sprint priorities to the development team? Continuously track sprint progress, monitor deliverables, and adjust priorities as neededStakeholder Communication & Demos? Communicate with end users and stakeholders to schedule product demos? Coordinate demo timelines based on development progress and sprint completion? Ensure users understand upcoming features, timelines, and changesDeployment & Go-Live Coordination? Lead and guide deployments, including identifying who participates (developers, QA, stakeholders, users)? Coordinate go-live timelines based on enhancement complexity ? Typical go-live ranges from 3?4 weeks or multiple sprints, depending on scope? Ensure deployments run smoothly and all stakeholders are informedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:This role supports the Product team implementing a new agent-sold product intake solution, driven by a new external vendor integration.The bulk of the workload will center on:? API... More integrations? Data flow and system-to-system requirements? Coordinating between internal teams and external vendorsSpecific Responsibilities? Lead story mapping sessions with business and project teams? Create process flows and personas to drive clarity for story cards and artifacts? Partner closely with the Product Owner on strategy, priorities, and product vision? Document requirements via user stories and manage backlog organization? Balance business and technical analysis to support sprint planning and execution? Act as a liaison between business stakeholders, IT teams, and external vendors? Support QA, development teams, and vendors throughout delivery? Validate technical deliverables for accuracy, completeness, and quality? Identify non-functional requirements (usability, monitoring, security)Proactively support overall initiative quality and delivery successCompensation: $40/hr to $44/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Content Author to join a Big 5 banking client's digital marketing team to help grow online presence and customer engagement for enterprise web channels. The ideal... More candidate will be responsible for executing and optimizing digital pages across various channels, with a primary focus on public-facing web.? Reporting to the Senior Manager, the Content Author is responsible for providing day to day support in delivering strategies and tactical plans that align with broader corporate and brand marketing strategies for the assigned Line of Business (LOB).? Collaborate with content and design (UX) team to create and update web pages, ensuring proper functionality, usability, and mobile responsiveness across all platforms.? Edit, QA and publish content for web pages using a content management system (CMS), ensuring it aligns with brand guidelines and SEO best practices.? Ensure content aligns to requirements including content links and visible and non-visible content ? Reporting to the Senior Manager, the Content Author is responsible for providing support in delivering strategies and tactical plans that align with broader corporate and brand marketing strategies for the assigned Line of Business (LOB).? Measure project and site performance ? Team with Senior Manager and Digital Managers to ensure that all initiatives and projects are aligned to digital strategy. ? Work with internal business groups to ensure web representation meets their product and marketing needs Work with all LOBs and Senior Manager to maximize online space.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent... More who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality & Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position SummaryInsight Global is seeking two mainframe developers to sit fully remote but work east coast time zone. This team is responsible for the network and provider organization for a... More well-known insurance company. This person will be responsible for the analysis, design, development, and deployment of critical integrated system releases. The role is essential for ensuring the delivery of business value and that production applications remain stable with excellent performance and optimal scalability. You will work in an Agile scrum team environment, in close collaboration with business partners, product owners, architecture and other IT partners.Responsibilities:?Develop mainframe applications according to customer specifications and requirements.?Participate in requirements gathering and design sessions.?Work as part of a team to ensure solutions are designed to fully function in an integrated application suite.?Design and develop solutions that enable applications to perform optimally, and which can scale to meet future business needs.?Perform thorough unit and integration testing, and support QA testing and deployment activities.?Monitor systems to ensure that they are functioning properly.?Analyze and optimize applications; troubleshoot and resolve any issues.?Create and maintain documentation related to mainframe applications.?Closely interact with project managers, business analysts, and other developers, both locally and remoteWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior Business Analyst to join one of North America's largest retail and wellness companies. This individual will be working on a mobile stock room application which... More allows store workers to find products quicker for purchase in-store and online. Principal Duties and Responsibilities:? Identify, gather, and prioritize business and technical requirements from stakeholders and translate them into detailed requirements and actionable functional specifications? Facilitate backlog refinement and prioritization in consultation with the Product Manager. ? Align with Program, Product and business stakeholders on dependencies, delivery, and scope. ? Create Epics and user stories in JIRA and documents in Confluence. ? Partner with Quality Assurance and Development members to validate new features & enhancements, issue tracking and assists in deployment. ? Prepare and deliver user training and documentation for relevant processes, systems, and projects. ? Manage assigned projects or project deliverables including requirements, process maps, functional and configuration specifications, training material, issue logs, production support tickets and other deliverables as required. ? Work with application developers through the development and configuration cycles to ensure systems and modification meet business needs. ? Be thoroughly involved in the QA and validating acceptance criteria process, which includes validating datasets, validating acceptance criteria, and writing bugs if needed. ? Seek and receive feedback from users and implementation partners, evaluate needs and respond accordingly.? Support as backup to the Scrum Manager / Project Manager as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Construction Project Manager, Infrastructure you will be playing a critical role in factory buildout, demolition of existing factory spaces, upgrading, maintaining operations, and optimizing... More systems for the most exciting company in the world. You will manage general construction, subcontractors and self-perform of various trades to remove and install new manufacturing lines and collaborate cross-functionally with construction engineering, design, facilities, commissioning, and manufacturing as the facility transitions to production operations. From both the field and office, you will be responsible for maintaining budgets and schedules. What You?ll Do- Takes ownership of assigned projects and scopes, ensuring long-term customer satisfaction, opportunities, and cost savings for company- Evaluates bidding, material buyouts, and negotiating opportunities for potential and assigned projects- Maintains effective communication with personnel, including QC, QA, CX, and Facilities- Completes project startup procedures, including but not limited to: Making projections, budgeting, and performing job cost entry for materials, labor, equipment, and subcontracts- Prepares major purchase orders while following appropriate pricing and scope evaluations- Reviews project plans, P&ID?s, single-line diagrams, and loop diagrams to account for all material and hardware- Manages projects according to companies specifications, procedures, and policiesPay Range for this role is $55 - $71 based on years of experience and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly communicative, outgoing Business Analyst. The ideal candidate is comfortable engaging with senior stakeholders, facilitating discussions, and confidently driving conversations... More to clarity. This role plays a critical role in translating business needs into delivered solutions across a large, complex enterprise environment for a Centre of Excellence.Day-to-day:? Partner with Lines of Business across a Big 5 banking client to gather, analyze, and document requirements related to eForm and eSignature use cases? Act as the primary requirements owner, translating business needs into clear functional and technical requirements for delivery teams? Lead backlog management activities including writing user stories, defining acceptance criteria, prioritizing work, and supporting sprint planning? Drive end-to-end delivery of eForm and eSignature integrations across platforms and processes, ensuring requirements are implemented as intended? Collaborate closely with BAs, designers, developers, QA, and platform teams to support solution design and execution? Facilitate workshops, requirement reviews, and stakeholder discussions to align on scope, dependencies, and delivery approach? Support system and integration implementations, including validation of data flows, form behavior, and eSignature workflows? Review and validate delivered solutions through UAT and acceptance activities, ensuring alignment to business and compliance needs? Manage change requests, scope updates, and trade-off decisions throughout the delivery lifecycle? Serve as a visible point of contact for stakeholders, proactively communicating status, risks, and delivery progress? Contribute to continuous improvement of digitization, straight-through processing, and document automation practices within the eForms/eSignature CoEWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less