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Apr 30, 2025

Toronto, ON

|

Customer Service

|

Contract

|

$16 - $20 (hourly estimate)

{"JobID":413784,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Ontario","Zip":"M5G 3","ReferenceID":"TOR-a0186122-da8f-4154-ae06-8d0461d6c621","PostedDate":"\/Date(1746028103000)\/","Description":"Seeking a Documentation Specialist to join our leading Commercial Banking team. Support our corporate card implementation and Card Sales Teams by coordinating the submission and return of legal agreements, KYC \u0026 AML artifacts required to onboard corp card clientsAct as a trusted advisor to both clients and internal partners sales/relationship managers/VendorResponsible for providing standard legal agreements or work with appropriate internal praters to have negotiated agreements drafted.Instruct clients on needed KYC and AML artifacts required to facilitate the documentation review and approval process.Communicate and follow-up with clients and internal partners to ensure necessary legal docs and pre-requisite are met to advance the onboarding process Respond to clients? and internal partners? inquiries related to legal agreements, AML \u0026 KYC related questionsUtilize email, phone , conference call settings to communicate with clients and internal partnersEnsure all agreements, AML \u0026 KYC documents are accurate, execute correctly by client and archived in system of recordsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Documentation Specialist","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 1+ years in documentation/banking/customer service/client facing? Bachelor/college/university - in business, finance, or related field? Background in banking, card, financial institutions, universities, insurance companies? Comfortable learning and adapting to changing tech tools and work process? Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office Product suites? Access to quiet (non-public) professional work environment given role is remote? Access to reliable and High Speed Internet","Skills":"banking/FI experience","Industry":"Customer Service","Country":"Canada","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Seeking a Documentation Specialist to join our leading Commercial Banking team. Support our corporate card implementation and Card Sales Teams by coordinating the submission and return of legal... agreements, KYC & AML artifacts required to onboard corp card clientsAct as a trusted advisor to both clients and internal partners sales/relationship managers/VendorResponsible for providing standard legal agreements or work with appropriate internal praters to have negotiated agreements drafted.Instruct clients on needed KYC and AML artifacts required to facilitate the documentation review and approval process.Communicate and follow-up with clients and internal partners to ensure necessary legal docs and pre-requisite are met to advance the onboarding process Respond to clients? and internal partners? inquiries related to legal agreements, AML & KYC related questionsUtilize email, phone , conference call settings to communicate with clients and internal partnersEnsure all agreements, AML & KYC documents are accurate, execute correctly by client and archived in system of recordsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 17, 2026

Peachtree Corners, GA

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Business Analysis

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Perm

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$51k - $63k (estimate)

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The Business Relationship Coordinator (BRC) is responsible for growing a credit union?s small business lending and deposit portfolio by developing new relationships, generating loan opportunities,... and expanding existing member accounts. The role combines sales, relationship management, and credit oversight, including partnering with internal teams to structure deals, monitor portfolio performance, and ensure a seamless member experience. The BRC also represents the credit union in the community, builds referral networks, and serves as a trusted advisor to small and mid-sized business members.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 25, 2026

Sunny Isles Beach, FL

|

Data Warehousing

|

Perm

|

$200k - $400k (estimate)

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This is an executive-level leadership role for someone who combines strong technical expertise, operational insight, exceptional business acumen, and an entrepreneurial mindset to help scale and modernize a rapidly growing organization.Reporting directly to the COO, this individual will serve as the organization?s primary AI leader and internal subject matter expert, responsible for assessing current operations, identifying opportunities for intelligent automation and operational improvement, and building a long-term roadmap that drives measurable business impact across the organization. This role will play a critical part in helping the business scale operations, improve efficiency, modernize workflows, and optimize customer and borrower experiences through AI-enabled transformation initiatives.The ideal candidate is both a strategist and builder ? someone capable of influencing executive stakeholders while remaining highly hands-on in execution. This individual should be comfortable operating independently, navigating ambiguity, and driving enterprise-wide transformation initiatives within a fast-paced, high-growth environment where AI capabilities and supporting infrastructure are still evolving.This role requires someone who is energized by solving complex business problems, building scalable operational processes, implementing practical AI-driven solutions, and helping shape the long-term future of a modern AI-enabled organization. Key ResponsibilitiesAI Strategy \u0026 Business Transformation? Develop and execute the company?s enterprise-wide AI and intelligent automation strategy aligned with overall business objectives and operational growth initiatives.? Conduct a comprehensive assessment of current business operations, systems, workflows, and inefficiencies during the first 60?90 days to identify opportunities for modernization and process optimization.? Identify opportunities to automate processes, improve operational efficiency, enhance borrower and customer interactions, and optimize business decision-making across the organization.? Build detailed AI transformation roadmaps, implementation plans, business cases, and ROI-driven proposals for executive leadership.? Drive AI adoption and operational modernization initiatives across originations, underwriting, loan servicing, asset management, operations, accounting, and capital raising functions.? Serve as a trusted advisor to executive leadership on emerging AI technologies, intelligent automation trends, operational risks, and opportunities for competitive differentiation. Leadership \u0026 Cross-Functional Collaboration? Partner closely with leaders across all business functions to deeply understand operational complexities and identify scalable AI-enabled solutions.? Collaborate with existing IT and business data analytics teams to integrate AI capabilities into current systems, workflows, and operational processes.? Directly manage and mentor the business data analytics function while working collaboratively with internal technology resources and business stakeholders.? Act as a change leader within the organization, helping teams adapt to AI-enabled workflows, automation initiatives, and evolving operational processes.? Communicate highly technical concepts to non-technical stakeholders in a clear, practical, and business-focused manner. AI Solutions Architecture \u0026 Execution? Design, develop, and implement AI-driven solutions that improve productivity, operational scale, workflow efficiency, and customer experience.? Evaluate build-versus-buy opportunities for internal AI systems, automation tools, workflow platforms, and operational technologies.? Help modernize existing systems and identify opportunities for intelligent automation, workflow orchestration, and data-driven operational improvements across the business.? Establish governance standards, AI best practices, and responsible AI frameworks that support scalable and sustainable growth.? Maintain a highly hands-on leadership approach while helping define the future structure, scaling, and long-term vision of the AI organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Head of AI","City":"Sunny Isles Beach","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Qualifications: ? Proven experience leading enterprise AI initiatives from strategy through execution, with measurable impact on business operations, efficiency, and scalability.? Ability to operate both strategically and hands-on, building and implementing AI-driven solutions while influencing executive leadership.? Demonstrated success applying AI to automate workflows, optimize processes, and drive operational improvements across multiple business functions.? Experience working in fast-paced, high-growth environments with limited infrastructure, comfortable building processes and capabilities from the ground up.? Strong business acumen with the ability to translate AI capabilities into practical solutions that enhance customer, borrower, and internal team experiences.? Background supporting or partnering with operations-heavy or financial services environments (lending, underwriting, servicing, or similar) preferred.? Proven ability to work cross-functionally, drive adoption of new technologies, and lead organizational change in evolving technical landscapes.","Skills":"Financial Services, Wealth management, Commercial real Estate, investment banking, etc.","Industry":"Data Warehousing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":400000.0000,"SalaryLow":200000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

OverviewWe are seeking a highly strategic and hands-on Head of Artificial Intelligence to lead the company?s enterprise-wide AI transformation initiatives. This is an executive-level leadership role... for someone who combines strong technical expertise, operational insight, exceptional business acumen, and an entrepreneurial mindset to help scale and modernize a rapidly growing organization.Reporting directly to the COO, this individual will serve as the organization?s primary AI leader and internal subject matter expert, responsible for assessing current operations, identifying opportunities for intelligent automation and operational improvement, and building a long-term roadmap that drives measurable business impact across the organization. This role will play a critical part in helping the business scale operations, improve efficiency, modernize workflows, and optimize customer and borrower experiences through AI-enabled transformation initiatives.The ideal candidate is both a strategist and builder ? someone capable of influencing executive stakeholders while remaining highly hands-on in execution. This individual should be comfortable operating independently, navigating ambiguity, and driving enterprise-wide transformation initiatives within a fast-paced, high-growth environment where AI capabilities and supporting infrastructure are still evolving.This role requires someone who is energized by solving complex business problems, building scalable operational processes, implementing practical AI-driven solutions, and helping shape the long-term future of a modern AI-enabled organization. Key ResponsibilitiesAI Strategy & Business Transformation? Develop and execute the company?s enterprise-wide AI and intelligent automation strategy aligned with overall business objectives and operational growth initiatives.? Conduct a comprehensive assessment of current business operations, systems, workflows, and inefficiencies during the first 60?90 days to identify opportunities for modernization and process optimization.? Identify opportunities to automate processes, improve operational efficiency, enhance borrower and customer interactions, and optimize business decision-making across the organization.? Build detailed AI transformation roadmaps, implementation plans, business cases, and ROI-driven proposals for executive leadership.? Drive AI adoption and operational modernization initiatives across originations, underwriting, loan servicing, asset management, operations, accounting, and capital raising functions.? Serve as a trusted advisor to executive leadership on emerging AI technologies, intelligent automation trends, operational risks, and opportunities for competitive differentiation. Leadership & Cross-Functional Collaboration? Partner closely with leaders across all business functions to deeply understand operational complexities and identify scalable AI-enabled solutions.? Collaborate with existing IT and business data analytics teams to integrate AI capabilities into current systems, workflows, and operational processes.? Directly manage and mentor the business data analytics function while working collaboratively with internal technology resources and business stakeholders.? Act as a change leader within the organization, helping teams adapt to AI-enabled workflows, automation initiatives, and evolving operational processes.? Communicate highly technical concepts to non-technical stakeholders in a clear, practical, and business-focused manner. AI Solutions Architecture & Execution? Design, develop, and implement AI-driven solutions that improve productivity, operational scale, workflow efficiency, and customer experience.? Evaluate build-versus-buy opportunities for internal AI systems, automation tools, workflow platforms, and operational technologies.? Help modernize existing systems and identify opportunities for intelligent automation, workflow orchestration, and data-driven operational improvements across the business.? Establish governance standards, AI best practices, and responsible AI frameworks that support scalable and sustainable growth.? Maintain a highly hands-on leadership approach while helping define the future structure, scaling, and long-term vision of the AI organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 26, 2026

Chicago, IL

|

Business Analyst (BA)

|

Contract,Perm Possible

|

$38 - $47 (hourly estimate)

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Senior Lead Analyst who thrives at the intersection of data, analytics, and business strategy.Unlike many banking organizations where analytics sits within IT, this team reports directly into the... business. As a result, analysts operate as strategic partners to business leaders, helping drive decisions across customer growth, profitability, pricing, segmentation, and overall business performance.This is an exciting opportunity to join a highly visible and rapidly growing team that is currently undergoing significant transformation and investment. The environment is often described as a "startup within a bank"?ideal for someone who enjoys building processes, navigating ambiguity, and solving complex business problems rather than simply executing predefined requirements.Business PartnershipWork closely with Product, Finance, Strategy, and Operations teams.Facilitate conversations between technical and non-technical stakeholders.Help business partners understand trends, opportunities, and risks within their data.Drive data-informed decision making across the organization.rtunity for you.What You'll Be DoingStrategic Analytics & Insight Generation? Partner with senior business leaders to identify opportunities and solve complex business challenges.? Analyze customer behavior, banking products, profitability, pricing trends, and business performance.? Translate complex datasets into clear, actionable insights and recommendations.? Develop executive-ready presentations that influence strategic decisions.? Serve as a trusted advisor to business stakeholders across U.S. Banking.Technical Analytics? Write and optimize SQL queries to extractIdeal Candidate ProfileThe successful candidate is equally comfortable discussing business strategy and writing SQL queries.This is not a role for:? Candidates who are purely technical and only want to talk about programming languages.? Candidates who are purely business-focused but lack analytical depth.Instead, BMO is seeking someone who can:? Understand the business problem? Analyze the data? Generate insightsCommunicate findings in a way that drives actionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 24, 2026

Santa Clara, CA

|

Managerial / Professional

|

Perm

|

$140k - $200k (estimate)

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You will bring deep technical cybersecurity expertise, help define and scale service offerings, bridge the gap between product testing, engineering, and cybersecurity assurance, and act as the technical authority in front of clients and internal teams.Cybersecurity Testing \u0026 AssessmentPerform penetration testing (network, application, physical/social engineering)Identify vulnerabilities across systems, software, and connected productsConduct security audits, risk assessments, and threat modelingSecurity Architecture \u0026 EngineeringDefine and enforce security requirements for systems and productsEvaluate and improve software and system architecture securityValidate compliance against industry standards and frameworksCross-Functional Engineering SupportPartner with software, hardware, and systems teamsEmbed security into the development lifecycleEducate teams on vulnerabilities, attack vectors, and remediationIncident Response \u0026 Risk ManagementSupport incident response effortsAssess and mitigate system and network risksStrengthen overall security posture across environmentsSME Leadership \u0026 Practice Growth (Critical)Act as the Subject Matter Expert for cybersecurity in NAHelp build and scale cybersecurity testing servicesEngage with clients, program leaders, and internal stakeholdersSupport business growth with technical credibility This position is ideal for a hands-on cybersecurity expert who can both execute technically and help define, grow, and lead a new service line. The role sits at the intersection of product testing, cybersecurity engineering, and client advisory.Key ResponsibilitiesCybersecurity Service Development \u0026 GrowthLead the development and expansion of cybersecurity testing services across North AmericaDefine service offerings, methodologies, and frameworks for product and system security testingPartner with internal teams to integrate cybersecurity into existing lab testing capabilitiesSupport business development efforts by serving as a subject matter expert in client engagementsOffensive Security \u0026 TestingConduct penetration testing across a range of systems including embedded devices, IoT, and industrial systemsPerform vulnerability assessments, physical security testing, and social engineering exercisesEvaluate the resilience of products and systems against real-world attack scenariosSecurity Architecture \u0026 Risk AssessmentAssess system and product architectures for security risks and design vulnerabilitiesProvide recommendations to improve security posture across hardware and software ecosystemsSupport compliance and regulatory requirements related to cybersecurity validationEngineering \u0026 Product CollaborationWork closely with software, hardware, and product engineering teams to embed security into design and development processesReview system designs and provide guidance on secure architecture and implementationAdvocate for proactive security practices rather than reactive fixesIncident Response \u0026 AdvisorySupport incident response efforts and guide clients through security events when neededTranslate technical findings into business risk and actionable recommendationsServe as a trusted advisor to both internal stakeholders and external customersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Cyber Security Subject Matter Expert","City":"Santa Clara","ExpirationDate":null,"PriorityOrder":0,"Requirements":"10?15+ years in hands-on cybersecurityDeep experience in penetration testing (network, application, physical; social engineering preferred), vulnerability assessment, auditing/risk assessments, and incident response across systems, software, and connected productsStrong system, application, and product security expertiseAble to evaluate software, systems, configurations, and architecture for riskExperience translating findings into practical fixes and security requirements, not just reportsEngineering-facing operator (not isolated security)Proven experience working closely with engineering, product, or systems teams embedding security into development, not just testing after the factEnd-to-end security program exposureExperience across testing, auditing, risk analysis, incident response, and security controlsHas operated within or contributed to structured security programs, not just one functionComfortable acting as an SME across teams and stakeholders","Skills":"One or more certifications GWAPT, GPEN, CEH, CISM, GWEB, CISSP (Strongly Preferred)Experience in highly regulated/high-security environments such as Defense/DoD, Financial Services, or similarFamiliarity with NSA / COMSEC requirementsExperience applying system security engineering processes across programs","Industry":"Managerial / Professional","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":200000.0000,"SalaryLow":140000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

You will serve as the technical leader driving cybersecurity testing and product security across North America, helping build and scale a leader in the TIC industry's cyber offerings across connected... products, systems, and software. You will bring deep technical cybersecurity expertise, help define and scale service offerings, bridge the gap between product testing, engineering, and cybersecurity assurance, and act as the technical authority in front of clients and internal teams.Cybersecurity Testing & AssessmentPerform penetration testing (network, application, physical/social engineering)Identify vulnerabilities across systems, software, and connected productsConduct security audits, risk assessments, and threat modelingSecurity Architecture & EngineeringDefine and enforce security requirements for systems and productsEvaluate and improve software and system architecture securityValidate compliance against industry standards and frameworksCross-Functional Engineering SupportPartner with software, hardware, and systems teamsEmbed security into the development lifecycleEducate teams on vulnerabilities, attack vectors, and remediationIncident Response & Risk ManagementSupport incident response effortsAssess and mitigate system and network risksStrengthen overall security posture across environmentsSME Leadership & Practice Growth (Critical)Act as the Subject Matter Expert for cybersecurity in NAHelp build and scale cybersecurity testing servicesEngage with clients, program leaders, and internal stakeholdersSupport business growth with technical credibility This position is ideal for a hands-on cybersecurity expert who can both execute technically and help define, grow, and lead a new service line. The role sits at the intersection of product testing, cybersecurity engineering, and client advisory.Key ResponsibilitiesCybersecurity Service Development & GrowthLead the development and expansion of cybersecurity testing services across North AmericaDefine service offerings, methodologies, and frameworks for product and system security testingPartner with internal teams to integrate cybersecurity into existing lab testing capabilitiesSupport business development efforts by serving as a subject matter expert in client engagementsOffensive Security & TestingConduct penetration testing across a range of systems including embedded devices, IoT, and industrial systemsPerform vulnerability assessments, physical security testing, and social engineering exercisesEvaluate the resilience of products and systems against real-world attack scenariosSecurity Architecture & Risk AssessmentAssess system and product architectures for security risks and design vulnerabilitiesProvide recommendations to improve security posture across hardware and software ecosystemsSupport compliance and regulatory requirements related to cybersecurity validationEngineering & Product CollaborationWork closely with software, hardware, and product engineering teams to embed security into design and development processesReview system designs and provide guidance on secure architecture and implementationAdvocate for proactive security practices rather than reactive fixesIncident Response & AdvisorySupport incident response efforts and guide clients through security events when neededTranslate technical findings into business risk and actionable recommendationsServe as a trusted advisor to both internal stakeholders and external customersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 08, 2026

New York, NY

|

Sales

|

Perm

|

$200k - $225k (estimate)

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This role requires a strategic thinker who can build compelling business cases, navigate sophisticated negotiations, and drive profitable growth while developing and mentoring top sales talent. Key ResponsibilitiesRevenue Growth \u0026 Business Development?Drive profitable revenue growth through the acquisition of new enterprise customers.?Develop and execute strategic sales plans to achieve and exceed revenue targets.?Identify, qualify, and cultivate new business opportunities within target accounts.?Expand relationships within existing accounts while securing new logo business.?Lead complex sales cycles from initial engagement through contract execution.Executive Relationship Management?Build and maintain trusted relationships with executive-level stakeholders.?Serve as a strategic advisor to clients by understanding business objectives and aligning solutions to their needs.?Lead enterprise-wide negotiations and commercial discussions.?Ensure a consistent, high-quality customer experience throughout the engagement lifecycle.Sales Leadership \u0026 Team Development?Lead, coach, and develop a high-performing team of Account Executives and sales professionals.?Establish performance objectives, sales strategies, and development plans for team members.?Recruit, onboard, and retain top sales talent.?Manage performance improvement initiatives and provide ongoing mentorship.?Foster a culture of accountability, collaboration, and continuous improvement.Business Planning \u0026 Operational Excellence?Analyze sales pipeline performance, revenue trends, forecasting accuracy, and key performance metrics.?Develop business plans and go-to-market strategies for targeted industries and customer segments.?Identify emerging customer requirements and communicate market feedback to appropriate internal teams.?Partner cross-functionally to ensure alignment between sales, product, operations, and customer success teams.?Proactively identify and address service delivery or customer satisfaction concerns.Strategic Leadership?Drive market intelligence, competitive analysis, and industry awareness initiatives.?Influence organizational strategy through customer insights and market trends.?Support organizational growth initiatives and continuous process improvement efforts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Director, Enterprise Solutions - Northeast","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?5+ years of experience leading enterprise sales teams in a technology-focused environment.?Minimum 5+ years of enterprise-level account management or account support experience with large, complex customers.?Proven success selling and managing sophisticated technology solutions to executive and C-level stakeholders.?Demonstrated ability to consistently drive revenue growth and exceed sales targets.?Experience leading large-scale negotiations and complex deal structures.?Strong financial, business, and commercial acumen.?Exceptional communication, presentation, and relationship-building skills.?Ability to evaluate customer business needs and recommend strategic solutions.?Strong analytical and problem-solving capabilities.?Experience working within matrixed, multinational organizations.","Skills":"","Industry":"Sales","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":225000.0000,"SalaryLow":200000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a dynamic and results-oriented Senior Director, Enterprise Solutions to lead a high-performing sales organization focused on driving revenue growth through complex enterprise... technology solutions. This leadership role is responsible for developing and executing strategic sales initiatives, expanding relationships with existing customers, and acquiring new enterprise clients.The ideal candidate brings a strong background leading enterprise sales teams, excels at executive-level relationship management, and has a proven track record of closing large, complex deals. Experience within a SaaS, software, cloud, or technology services environment is highly preferred. This role requires a strategic thinker who can build compelling business cases, navigate sophisticated negotiations, and drive profitable growth while developing and mentoring top sales talent. Key ResponsibilitiesRevenue Growth & Business Development?Drive profitable revenue growth through the acquisition of new enterprise customers.?Develop and execute strategic sales plans to achieve and exceed revenue targets.?Identify, qualify, and cultivate new business opportunities within target accounts.?Expand relationships within existing accounts while securing new logo business.?Lead complex sales cycles from initial engagement through contract execution.Executive Relationship Management?Build and maintain trusted relationships with executive-level stakeholders.?Serve as a strategic advisor to clients by understanding business objectives and aligning solutions to their needs.?Lead enterprise-wide negotiations and commercial discussions.?Ensure a consistent, high-quality customer experience throughout the engagement lifecycle.Sales Leadership & Team Development?Lead, coach, and develop a high-performing team of Account Executives and sales professionals.?Establish performance objectives, sales strategies, and development plans for team members.?Recruit, onboard, and retain top sales talent.?Manage performance improvement initiatives and provide ongoing mentorship.?Foster a culture of accountability, collaboration, and continuous improvement.Business Planning & Operational Excellence?Analyze sales pipeline performance, revenue trends, forecasting accuracy, and key performance metrics.?Develop business plans and go-to-market strategies for targeted industries and customer segments.?Identify emerging customer requirements and communicate market feedback to appropriate internal teams.?Partner cross-functionally to ensure alignment between sales, product, operations, and customer success teams.?Proactively identify and address service delivery or customer satisfaction concerns.Strategic Leadership?Drive market intelligence, competitive analysis, and industry awareness initiatives.?Influence organizational strategy through customer insights and market trends.?Support organizational growth initiatives and continuous process improvement efforts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 24, 2026

Washington, DC

|

Service Delivery Exec

|

Perm

|

$160k - $170k (estimate)

{"JobID":545185,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.03,"Longitude":38.89,"Distance":null},"State":"District Of Columbia","Zip":"20036","ReferenceID":"ATL-9dfdff45-edaa-4c95-8e9e-819f3c1300ed","PostedDate":"\/Date(1782333524000)\/","Description":"The Manager / Senior Manager, Global IT Service Delivery \u0026 Expert Enablement is responsible for leading a global IT Tier 2 support organization and ensuring the delivery of exceptional technology services to experts, consultants, and business professionals worldwide. Ensuring consistent, high-quality support for endpoint devices, office technologies, and in-person user needs. This role serves as a critical bridge between end-user (aka Expert) technology support, infrastructure operations, cybersecurity, workplace technology, and business stakeholders. This leader will oversee geographically distributed support personnel across multiple offices (50+) and countries, driving a consistent, scalable, and high-quality service experience across the firm. The role combines operational leadership, service delivery management, stakeholder engagement, technical escalation management, process improvement, and technology enablement.In alignment with the firm?s digital-first support strategy, this role plays a critical part in reducing recurring issues, improving upstream support effectiveness, and enabling shift-left initiatives. Success in this position requires a customer-centric leader who understands the unique technology demands of professional services organizations where technology availability, responsiveness, security, and expert productivity directly impact client service delivery and revenue generation. Requiring a balance of hands-on operational leadership, technical expertise, and proactive problem management, with a focus on improving service quality, reducing demand, and contributing to a more efficient, scalable, and modern support organization.Key ResponsibilitiesGlobal Service Delivery Leadership?Lead and develop a global IT Tier 2 Service Delivery organization supporting experts, consultants, and corporate users across multiple regions and time zones.?Establish and maintain global service delivery standards, operating procedures, service metrics, and support models.?Partner closely with Service Desk, Infrastructure, Cybersecurity, Enterprise Applications, Asset Management, and the IT Project Management Office (PMO) teams to provide seamless end-to-end support services.?Ensure consistent service quality, responsiveness, and customer experience across all offices and regions. Expert Enablement \u0026 Business Partnership?Serve as a trusted technology advisor to consulting practices, experts, and business leaders.?Develop a deep understanding of how consulting teams leverage technology to support client engagements, expert testimony, data analytics, investigations, and project delivery.?Partner with business stakeholders to identify opportunities to improve productivity, collaboration, and client service through technology.?Support high-profile client engagements and executive stakeholders requiring white-glove service and rapid issue resolution.Operational Excellence?Ensure consistent, high-quality delivery of Tier 2 support services, meeting or exceeding established SLAs, response times, and resolution targets?Drive rapid and effective resolution of complex incidents, minimizing business disruption and reducing repeat escalations?Reduce repeat incidents and support demand by identifying patterns and partnering with Tier 0 and Tier 1 on automation and knowledge improvements?Standardize desk-side support processes, procedures, and tools to ensure consistency across locations and technicians?Maintain accurate and effective documentation, including runbooks, knowledge articles, and resolution procedures to support a knowledge-first model?Optimize field support operations, including dispatch, on-site support, and hardware lifecycle activities (provisioning, refresh, break/fix)?Drive continuous service improvement (CSI) initiatives using data and performance metrics to enhance efficiency and service quality?Monitor and report on key operational metrics, including MTTR, escalation rates, repeat incidents, and technician productivity?Strengthen end-user experience by ensuring professional, responsive, and solution-oriented on-site and remote support interactions?Partner with engineering and infrastructure teams to align on standards, reduce technical debt, and improve supportability of platforms?Continuously evaluate opportunities to shift-left or shift-down work (enabling Tier 1 or Tier 0) to improve scalability and cost efficiencyLeadership \u0026 Team Development?Recruit, mentor, develop, and retain a high-performing global support organization.?Foster a culture focused on customer service excellence, accountability, collaboration, and continuous improvement.?Build succession plans and career development pathways for support personnel.?Promote knowledge sharing and operational consistency across regions.Technology \u0026 Project Leadership?Represent Service Delivery requirements during technology implementations and transformation initiatives.?Collaborate with infrastructure and cybersecurity teams to ensure supportability, security, and operational readiness of new technologies.?Participate in technology roadmap planning and strategic initiatives impacting the end-user computing environment.?Support Microsoft 365, Teams, collaboration technologies, endpoint management, AI enablement initiatives, and workplace modernization efforts.Salary range is determined by the client during the interview process and expected rate is projected to be between 125-170k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Manager, IT Service Delivery and Expert Enablement","City":"Washington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?8-15+ years of progressive IT experience.?5+ years of experience leading IT support, service delivery, workplace technology, or end-user services organizations.Willingness to travel (domestic and international - UK) 25% of the time ?Demonstrated experience managing geographically dispersed teams across multiple countries and time zones.?Strong understanding of ITIL principles, incident management, request management, problem management, change management, and continual service improvement.?Experience managing service delivery platforms such as ServiceNow.?Strong knowledge of Microsoft 365, Windows, MacOS, endpoint management, collaboration platforms, and enterprise workplace technologies.?Proven ability to build relationships with executive stakeholders and business leaders.?Excellent communication, leadership, organizational, and customer service skills.?Previous leadership experience within a Global AM100 Law Firm, Global Professional Services Firm, Consulting Firm, Accounting Firm, or similar client-service-driven organization.?Experience leading IT service delivery teams supporting attorneys, consultants, experts, investigators, analysts, or other highly billable professionals.?Experience supporting legal technology, eDiscovery, litigation support, expert witness, consulting, financial advisory, or data analytics environments.?ITIL Foundation, ITIL Managing Professional, or equivalent certification.?ServiceNow administration, leadership, or implementation experience.?Experience with AI-enabled support solutions, automation technologies, and digital workplace transformation initiatives.?Proven success driving global customer service excellence programs and improving end-user satisfaction across complex multinational organizations.","Skills":"","Industry":"Service Delivery Exec","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":170000.0000,"SalaryLow":160000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Manager / Senior Manager, Global IT Service Delivery & Expert Enablement is responsible for leading a global IT Tier 2 support organization and ensuring the delivery of exceptional technology... services to experts, consultants, and business professionals worldwide. Ensuring consistent, high-quality support for endpoint devices, office technologies, and in-person user needs. This role serves as a critical bridge between end-user (aka Expert) technology support, infrastructure operations, cybersecurity, workplace technology, and business stakeholders. This leader will oversee geographically distributed support personnel across multiple offices (50+) and countries, driving a consistent, scalable, and high-quality service experience across the firm. The role combines operational leadership, service delivery management, stakeholder engagement, technical escalation management, process improvement, and technology enablement.In alignment with the firm?s digital-first support strategy, this role plays a critical part in reducing recurring issues, improving upstream support effectiveness, and enabling shift-left initiatives. Success in this position requires a customer-centric leader who understands the unique technology demands of professional services organizations where technology availability, responsiveness, security, and expert productivity directly impact client service delivery and revenue generation. Requiring a balance of hands-on operational leadership, technical expertise, and proactive problem management, with a focus on improving service quality, reducing demand, and contributing to a more efficient, scalable, and modern support organization.Key ResponsibilitiesGlobal Service Delivery Leadership?Lead and develop a global IT Tier 2 Service Delivery organization supporting experts, consultants, and corporate users across multiple regions and time zones.?Establish and maintain global service delivery standards, operating procedures, service metrics, and support models.?Partner closely with Service Desk, Infrastructure, Cybersecurity, Enterprise Applications, Asset Management, and the IT Project Management Office (PMO) teams to provide seamless end-to-end support services.?Ensure consistent service quality, responsiveness, and customer experience across all offices and regions. Expert Enablement & Business Partnership?Serve as a trusted technology advisor to consulting practices, experts, and business leaders.?Develop a deep understanding of how consulting teams leverage technology to support client engagements, expert testimony, data analytics, investigations, and project delivery.?Partner with business stakeholders to identify opportunities to improve productivity, collaboration, and client service through technology.?Support high-profile client engagements and executive stakeholders requiring white-glove service and rapid issue resolution.Operational Excellence?Ensure consistent, high-quality delivery of Tier 2 support services, meeting or exceeding established SLAs, response times, and resolution targets?Drive rapid and effective resolution of complex incidents, minimizing business disruption and reducing repeat escalations?Reduce repeat incidents and support demand by identifying patterns and partnering with Tier 0 and Tier 1 on automation and knowledge improvements?Standardize desk-side support processes, procedures, and tools to ensure consistency across locations and technicians?Maintain accurate and effective documentation, including runbooks, knowledge articles, and resolution procedures to support a knowledge-first model?Optimize field support operations, including dispatch, on-site support, and hardware lifecycle activities (provisioning, refresh, break/fix)?Drive continuous service improvement (CSI) initiatives using data and performance metrics to enhance efficiency and service quality?Monitor and report on key operational metrics, including MTTR, escalation rates, repeat incidents, and technician productivity?Strengthen end-user experience by ensuring professional, responsive, and solution-oriented on-site and remote support interactions?Partner with engineering and infrastructure teams to align on standards, reduce technical debt, and improve supportability of platforms?Continuously evaluate opportunities to shift-left or shift-down work (enabling Tier 1 or Tier 0) to improve scalability and cost efficiencyLeadership & Team Development?Recruit, mentor, develop, and retain a high-performing global support organization.?Foster a culture focused on customer service excellence, accountability, collaboration, and continuous improvement.?Build succession plans and career development pathways for support personnel.?Promote knowledge sharing and operational consistency across regions.Technology & Project Leadership?Represent Service Delivery requirements during technology implementations and transformation initiatives.?Collaborate with infrastructure and cybersecurity teams to ensure supportability, security, and operational readiness of new technologies.?Participate in technology roadmap planning and strategic initiatives impacting the end-user computing environment.?Support Microsoft 365, Teams, collaboration technologies, endpoint management, AI enablement initiatives, and workplace modernization efforts.Salary range is determined by the client during the interview process and expected rate is projected to be between 125-170k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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