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Insight Global is seeking a results-driven Strategic Development Account Executive in Vancouver to support a large-scale logistics and transportation organization on a hybrid basis. The successful... More candidate will play a key role in driving new business growth by identifying, developing, and closing strategic sales opportunities. This role focuses on uncovering customer needs, presenting tailored solutions, and clearly demonstrating how the organization?s services address client challenges. Key Responsibilities? Engage customers to understand their business challenges and objectives, and deliver solutions aligned with their needs? Lead opportunities from initial engagement through close and service implementation, ensuring smooth execution throughout the process? Demonstrate a strong commitment to delivering a positive, end-to-end customer experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Creative Director is the visionary responsible for driving creative excellence across all brand touchpoints. This role owns the brand?s visual and verbal expression, ensuring every output aligns... More with the organization?s brand vision, brand promise, and long-term business goals. The Creative Director leads, inspires, and collaborates cross-functionally to deliver innovative creative solutions that strengthen market position and elevate audience engagement.Key Responsibilities- Lead the ideation, development, and execution of creative concepts across multiple channels- Translate strategy, insights, and data into compelling creative ideas- Provide clear creative direction, feedback, and prioritization- Ensure creative deliverables align with timelines, budgets, and project scope- Stay current on industry trends, emerging technologies, and evolving brand landscapes- Partner with leadership to refine and evolve the overall creative visionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent... More who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality & Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $27/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Preventative Maintenance Technician to be based onsite in Glen Burnie, MD, supporting a range of commercial facility maintenance needs. The technician will... More be part of a team that manages multiple client locations throughout the region, which includes frequent travel and field-based assignments. The ideal candidate will be skilled in performing regular maintenance inspections, identifying and resolving potential issues before they escalate, and handling urgent repairs across CCTVs. Daily tasks involve inspecting and maintaining equipment, updating maintenance logs, and communicating with clients about progress and recommendations. While most work is completed independently, there will be opportunities to collaborate with teammates and leadership on larger projects. Additional responsibilities include updating project diagrams, submitting service reports, and ensuring compliance with safety protocols. This position demands strong technical expertise, readiness for fieldwork, and the ability to travel extensively$19/hr to $23/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a hands on Senior MDM Architect with deep Informatica MDM experience to support enterprise master data initiatives. This is not a strategy only role. The ideal candidate is comfortable... More working directly with data, participating in governance calls, and partnering closely with delivery teams to design and implement MDM solutions.This role supports an existing MDM team (no direct reports).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring an Analyst, Menu Content & Price Management to support a leading quick service restaurant brand across Canada and the U.S. This individual will play a critical role in... More capturing, documenting, and coordinating menu and pricing changes across multiple technology platforms, including Point of Sale (POS), mobile applications, kiosks, and delivery services. This is an execution mindset opposed to strategic direction and the primary objective of this role is to manage timelines and project delivery. This is a full onsite role 5 days a week in Toronto. This role serves as a key liaison between business stakeholders and upstream/downstream technology teams, ensuring seamless execution of evolving menus, promotions, and digital offers. Responsibilities include collaborating with cross-functional teams such as marketing, operations, supply chain, product, and category management to gather requirements in formats required by technology vendors. The analyst will coordinate and track menu changes, support menu testing initiatives, perform UAT for digital offers, and provide consultative guidance on menu format and content during product design and execution. Additional responsibilities include preparing and publishing end-user communications related to menu and price updates, contributing to training materials for new products or changes, and delivering regular status updates, reports, and release schedules. The role will also evaluate previous menu updates to identify opportunities to improve processes and enhance the delivery of menu changes across various technology platforms.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Quality Assurance Analyst for BofA nCino implementation. As part of Agile team, will be responsible for testing new nCino customizations, various integrations and create automation test... More scripts. Will be T-Shaped to taken on development tasks on Salesforce.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a full-time, enthusiastic, results driven and forward-thinking Account Executive to join our amazing culture. In this role, you will cultivate new relationships,... More gaining an understanding of our customers? needs while securing sales opportunities. As an Account Executive, you are a part of a dynamic sales team that allows you to grow as Convergint grows.Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Account Development: Responsible for selling to dedicated accounts, the continuum of physical security integration services, cyber, maintenance programs, managed services and transformational services as needed to increase customer lifetime value, profitability and inoculate competitive threats.Develop Pipeline: Work with real decision makers to assess need, gain agreement on a business case, why we are uniquely qualified, and a decision time frame. Expected results: Pipeline is 3:1 over target.Proposal Construction: Leading the sales pursuit team to construct winning proposals. Expected Results: Proposals include the quote, business case and why we are uniquely qualified.Presenting & Closing: Present proposals to the decision makers while managing objections related to timing, price, and competition. Expected Results: Final negotiations lead to go or no go decisions timely.Market Focus: Identify and develop pipeline specific to assigned market(s). Markets include global accounts, utilities, financial/banking, healthcare, data centers, federal, state, and local governments, K-12 & higher education. Expected results: Pipeline reflects opportunities in assigned market(s).Collaborate with Subject Matter Experts: Collaborate with designers/estimators, sales engineers, subject matter experts, program/project managers, and partners as needed to create and deliver winning proposals. Expected results: Business case and technical solution result in winning proposals.Perform other duties and responsibilities as requested or required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Create and maintain network diagrams and engineering documentation that explain solutions and high level architecture.? Verify network details such as circuits, speeds, monitoring, and device... More relationships for accuracy.? Identify risks, gaps, and inconsistencies discovered during documentation and provide clear findings to engineering teams.? Work with network engineers to gather information and confirm production state accuracy.? Help standardize documentation structure; Visio preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

QA Lead ? Job DescriptionRole SummaryLead the quality assurance (QA) efforts for the project by managing the test team, building robust automation solutions for UI, API, and batch data processes,... More leveraging AI for testing optimization, and overseeing the full SDLC and application development lifecycle. The role also includes managing intake, Gating processes, utilizing Jira and Confluence for tracking and documentation, and ensuring all criteria are met.Key Responsibilities?Develop, implement, and maintain comprehensive test strategies and test plans.?Lead, mentor, and support the QA team in all daily activities.?Design and build automation frameworks for UI, API, and batch data processes using Robot Framework and Selenium.?Write, maintain, and execute automated test scripts.?Integrate automation suites with CI/CD pipelines for continuous testing.?Apply AI techniques to enhance test coverage, defect prediction, and test optimization.?Oversee ETL testing throughout the SDLC, ensuring data integrity and process reliability.?Collaborate with application development teams to align QA activities with project goals.?Manage intake processes, including requirements review and test case design.?Track and manage testing activities and defects using Jira; maintain documentation in Confluence.?Ensure all gating criteria are met before release and provide clear test result reporting to stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less