Job Search Results for Customer Service

Salesforce Functional Administrator

Insight Global is seeking a Salesforce Functional Administrator to configure and support scalable, high-performance solutions across the Salesforce platform, with a focus on Financial Services Cloud... More and enterprise integrations via MuleSoft. This individual will partner closely with architects, business analysts, and key stakeholders to translate complex business requirements into secure, efficient, and user-friendly Salesforce solutions that enhance productivity and strengthen customer relationships. As part of the Salesforce Center of Excellence, this role will play a critical part in a enterprise digital transformation, driving best practices in configuration, development, and deployment while ensuring alignment with enterprise standards. This person will be configuring Salesforce as well as building and updating solutions with tools like Omnistudio to ensure processes are efficient and user friendly. They will be involved in design discussions, planning sessions, reviewing configurations and supporting deployments through Azure Devops. They will help troubleshoot issues, resolve system or data inconsistencies, and support integrations with other enterprise systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Utilities Operations Coordinator

Insight Global is seeking a Utilities Operations Coordinator to support a fast-growing proptech client modernizing utility management for residential real estate operators. This is a detail-oriented,... More high-volume operations role focused on utility activations, deactivations, documentation, and provider coordination across large portfolios of residential properties.This opportunity is ideal for candidates who are organized, reliable, comfortable making outbound calls, and experienced in process-driven operational work. Relevant backgrounds include administrative operations, customer support, property management administration, insurance verification, billing follow-up, logistics coordination, or account setup.Key ResponsibilitiesSubmit utility start-service and stop-service requests with electric, gas, water, sewer, trash, and related providersCommunicate with utility providers via phone and email to confirm requirements, deposits, timelines, and account statusComplete utility applications and forms using provided authorization and property documentationTrack and update request status within internal systems and task-management toolsDocument provider-specific instructions, requirements, blockers, and follow-up actionsFollow established standard operating procedures (SOPs) for routine workflowsEscalate exceptions, unusual requirements, or urgent service issues as neededConfirm successful service start and stop datesMaintain clean, accurate records for each property and provider interactionSupport high-volume onboarding projects as well as ongoing operational requestsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL REMOTE QA Engineer

? Conduct exploratory testing using scenario-based approaches to uncover bugs and edge cases beyond scripted paths.? Collaborate with developers to reproduce and debug issues, with a focus on... More improving product reliability and customer satisfaction.? Write and maintain automated integration tests in JavaScript.? Test RESTful APIs, leveraging Postman or similar tools.? Query relational databases to validate test outcomes and support investigation of issues.? Pull down branches to test locally using Git/GitHub, participating in code reviews when needed.? Optionally create and maintain synthetic monitoring tests in Datadog (bonus points if you already have experience).? Partner with Product to provide test insights that shape user experience improvements.? Clearly document test results, defects, and exploratory testing logs.? Engage in daily standups, sprint planning, retros, and other agile ceremonies.? Embrace and uphold our core values of grit, growth, and simplicityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

NICE CXone Administrator

The NICE CXone Administrator is responsible for the administration, configuration, and ongoing support of the NICE CXone contact center platform in a large, enterprise environment. This role ensures... More platform stability, efficient call routing, accurate user provisioning, and a high-quality agent and customer experience. The administrator will serve as a technical subject matter expert for CXone, supporting 200+ users across multiple lines of business and partnering closely with operations, workforce management, and technology teams.Key ResponsibilitiesPlatform Administration & Configuration? Administer and support the NICE CXone platform for a large-scale contact center environment supporting 200+ agents and supervisors.? Manage user provisioning, deprovisioning, roles, permissions, skills, teams, and security profiles within CXone Admin and ACD modules.? Maintain business continuity by ensuring routing accuracy, queue performance, and system availability across voice and digital channels.? Serve as the primary escalation point for CXone-related incidents, including login issues, call routing failures, script errors, and performance concerns.? Diagnose and resolve issues involving call flows, skills assignments, agent states, and system behaviors.? Partner with NICE Support and internal technology teams to manage incidents, outages, defects, and platform upgrades.? Provide timely communication and status updates to stakeholders during incidents or service disruptions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AP Reconciliation Supervisor

My client is seeking an AP Reconciliation Supervisor to join their team remotely. The right candidate needs to be able to work east or central hours. They will be primarily focused on the... More reconciliation of the accounts payable and the expenses piece of the general ledger for month, quarter, and year end close. Must be comfortable working in CostPoint and have some form of contracting backgroundWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

COPY - Associate People Business Partner (People Generalist)

? Act as the primary point of contact for Hospital Managers and Field Leaders on routine people questions, policy interpretation, and day-to-day team member inquiries, reducing unnecessary... More escalation.? Resolve routine People Operations (documentation, support, system/process guidance, coaching) and low-level (e.g., attendance, basic performance concerns, workplace questions) employee relations issues using established standards; escalate complex or higher-risk matters as appropriate.? Own and drive site-specific people-related tickets to resolution, partnering with People Operations and ensuring clear documentation and follow-up.? Translate policies, procedures, and People Team expectations into clear, practical guidance for leaders and team members.? Review and quality-check people transactions and documentation to ensure accuracy, completeness, and readiness for escalation.? Conducts stay and exit interviews, synthesizes trends, and partners with People Business Partners to drive site-level engagement and targeted interventions.? Educate and support hospital managers through training and 1:1 guidance to ensure consistent, compliant people practices.? Partner with People Business Partners and People Operations to support people programs, cyclical processes, and local initiatives.Identify recurring issues and process gaps and contribute to continuous improvement efforts that enhance consistency and efficiency across sites.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Dispatch Coordinator

We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for... More matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery. Remote position but have to be located in the Spokane area! Key Responsibilities:? Handle inbound calls, schedule appointments, and manage technician assignments.? Maintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination.? Oversee dispatch operations for designated territories, ensuring proper personnel allocation.? Preplan and confirm maintenance schedules, including emergency responses for existing clients.? Process and respond to general dispatch emails, ensuring timely updates.? Maintain accurate job records and update scheduling databases.Provide administrative support and coordination for technician workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Fullstack Developer (INTL - Mexico)

We are seeking a highly skilled Full Stack Software Engineer to design, build, and support scalable, cloud-native applications across web and mobile platforms. This role will work across modern... More frontend frameworks, backend services, distributed systems, and event-driven architectures, contributing to both customer-facing and internal platforms.The ideal candidate is comfortable working end-to-end?from UI and mobile experiences to APIs, data, and cloud infrastructure?while collaborating in Agile teams and following strong engineering practices.Key ResponsibilitiesDesign, develop, and maintain full-stack applications across web and mobileBuild responsive web interfaces using React.js, HTML, CSS, and JavaScriptDevelop and support mobile applications using React Native, Flutter, or native Android/iOSImplement backend services using Node.js and Java (Spring Boot) within a microservices architectureDesign and consume GraphQL and REST APIs, ensuring performance, scalability, and securityBuild and maintain event-driven systems using Apache KafkaDesign and manage NoSQL data models using Azure Cosmos DB (SQL API) with a focus on scalability and performanceContainerize services using Docker and deploy to Kubernetes environmentsCollaborate with product, architecture, QA, and DevOps teams in an Agile environmentParticipate in code reviews, testing, and continuous improvement effortsContribute to engineering standards, documentation, and best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Bay Area- Financial Specialist

Responsibilities:Partnering with local agents, this person will have access to an existing customer base with thousands of existing local households/customers who already have purchased car and/or... More home insurance. The goal is to sell them financial products as well. This person will be expected to deepen relationships by tailoring products to customers' specific needs and develop strong partnerships to create a solid client base. The company offers a full suite of financial products to be sold including:- Life insurance- Annuities (fixed, indexed, variable)- Mutual funds. - IRAs.- 403(b)s and 529s. - Workplace life and supplemental health insurance- Fidelity Custody Clearing and Solutions- UITs and Managed Assets- FMAX -- Investment Advisory platform- Buffered and traditional UIT's As with any 1099 and many insurance sales positions, this is paid via commission and bonuses. There are international incentive trips and supplemental benefits provided as well. Last year?s data shows that the top 50 performers in this role last year made $525K on average. The average of the lowest performers was $120K.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Developer

Insight Global is seeking a Salesforce Developer to design, build, and support scalable, high-performance solutions across the Salesforce platform, with a focus on Financial Services Cloud (FSC) and... More MuleSoft integrations. This individual will work closely with architects, analysts, and business stakeholders to translate complex business requirements into secure, efficient, and scalable technical solutions that enhance banker productivity and improve customer relationships. As part of the Salesforce Center of Excellence, the developer will play a key role in Liberty?s digital transformation by developing custom functionality using Apex and Lightning Web Components, supporting integrations with enterprise systems, participating in architecture and design discussions, and ensuring adherence to enterprise standards. They will be spending most of their time coding new features, enhancing existing functionality and ensuring performance/scalability across FSC. This is a hands-on technical role requiring strong coding expertise, problem-solving skills, and the ability to mentor team members while delivering high-quality solutions in an Agile environment. They will be working closely with architects and business stakeholders to understand requirements and translate them into technical solutions, building features from the ground up.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less