Job Search Results for help desk

Insight Global is looking for a Network Admin to join one of our clients at Pacific Beach, WA. The Network Administrator is responsible for administration, maintenance, and cybersecurity defense of... More all client and server infrastructure used to support enterprise-wide modeling and simulation applications and services. This position will also support operations as EW Operator, Link-Inject-to-Live Operator and other watch positions as required. This is in support of daily operations as dictated by the flying activity of Aviation squadrons utilizing the Pacific Northwest Tactical Training Range (PNWTTR) for training. The candidate will work in close coordination with site leadership and other team members and departments to update, monitor and maintain servers and workstations used throughout the enterprise. Additional duties include performing Microsoft Windows server administration, manage GPOs, create/modify DHCP reservations, patching and configuring systems in compliance with DoD Security Technical Implementation Guides (STIG). Individuals must be able to work independently and work within a team.Essential Job Responsibilities? Manage daily operations of local area, wide area, and virtual private network.? Plan, install, and reconfigure hardware and software elements of communication networks.? Troubleshoot routers, firewalls, switches, and other network devices.? Monitor and analyze network performance for both short- and long-term planning.? Maintain technical documentation including network diagrams and operational procedures.? Collaborate with vendors on third-party maintenance and network solutions.? Propose and implement network designs to optimize performance and cost-efficiencyCompensation: $38/hr to $45/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking a highly-skilled On-Site Network Engineer to join one of our largest national general contractor clients. This position is responsible for providing superior customer service... More and quality technical support for internal employees as well as external collaborative business partners. The IT Field Engineer will work as a part of a team to support employees located at a construction jobsite(s).Responsibilities:?Responsible for the implementation and management of jobsite-wide IT work providing input and deliverables in all phases.?Analyzes, prioritizes, troubleshoots, and resolves technical issues with the network connections in the primary and all trailers and buildings where Mortenson internet exists.?Interacts in person, via telephone, email, IM, and web interface to assist the jobsite team and HQ IT teams with network configuration.?Installs and maintains software/hardware/networks at jobsites and offices.?Determines, recommends, procures, and executes which products or services best fit the needs of the project teams, while maintaining Mortenson IT standards and best practices.?Works with service providers and trade partners to install and implement jobsite technologies.?Implements and follows jobsite standardization practices.?Responsible for scheduling and organizing visits to jobsites and offices.?Primary support includes but is not limited to diagnosing & troubleshooting network connections, configurations and hardware.?Coordinates and tracks IT project deadlines and tasks.?Attends project site planning meetings as needed.Standards?Responsible for maintaining company security through established tools.?Provides IT training during onboarding and provisions assets following established best practices.?Provides relevant input for technical and process improvements to contribute and the overall effectiveness of Mortenson?s IT and Network organization.?Takes initiative to work with other cross-functional IT team members to improve the quality of service.?Responsible for mobilization and demobilization of IT equipment at jobsites.Support?Secondary support, as needed, includes liaising with jobsite teams and assisting with troubleshooting and resolving any technology questions or software solution. Questions that cannot be resolved right away will have tickets submitted in ServiceNow.?Ensures quality customer service by maintaining ownership of escalated issues until resolved, including communication and root cause analysis.?Responsible for creating, tracking, and resolving incidents and tasks in ServiceNow.?Follows ITIL processes for incident and problem management.?Records, tracks, and audits equipment using the established asset management system (ServiceNow) and processes, including asset recovery at jobsites.?Documents best practices and known fixes in ServiceNow knowledge base.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less