{"JobID":412268,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-96.7477272727273,"Longitude":32.8102727272727,"Distance":null},"State":"Texas","Zip":"75244","ReferenceID":"DAL-777125","PostedDate":"\/Date(1745000153000)\/","Description":"This position is responsible for providing technical and operational support to our Clinician Network (Providers) and internal employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our propritary mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.This role requires a customer-first mindset when interacting with all end users.This role will report to Service Desk SupervisorWhat will you do? Day to day technical and application support for external clinician network and internal employees Customer engagement via ticketing system, inbound and outbound, and email channels Resolve Apple iPad, iOS, and Signify application support for Clinicians. Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) Escalate and manage tickets transferred to other departments Keep customers/end users and ticket documentation up to date Collaborate on ad hoc projects Ability to work occasional overtime, weekend, and holidaysWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected]. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk","City":"Dallas","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must haves: High School Diploma or equivalent. 1-3 years of successful work with Service Desk or HelpDesk Support Customer First Mindset and Collaborative Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) Proven analytical and problem-solving abilities Experience with Help Desk ticketing systems Strong customer service skills (Written and verbal)","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.0000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}