Job Search Results for Customer Service

eCommerce Investigations Analyst

Insight Global is looking for an eCommerce Investigations Analyst to sit remotely. You will monitor eCommerce traffic using fraud detection tools such as Signifyd and the order management system IBM... More Sterling. You?ll identify fraud patterns and manage false positives by applying white-listing where appropriate. Additionally, you will respond to customer service requests related to online order declines and investigate potential fraudulent returns for eCommerce purchases.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Director of Operations Support

An employer is looking for a Director of Operations Support to sit remote. This role serves as the execution bridge between Operations and Technology, owning the design, delivery, and rollout of... More systems, workflows, reporting, and process improvements that enable the Contact Center and broader operations to scale. The Director will translate business needs into clear requirements, oversee UAT and implementation cycles, and ensure new capabilities are operationally ready at launch. They will lead a team spanning business analysis, reporting, and program support, while partnering closely with Product, Data, Technology, and external vendors. A core focus will be modernizing operations by reducing manual workflows and supporting automation, AI-enabled processes, and event-driven operating models. The role plays a hands-on leadership position in major operational initiatives, balancing strategy with execution in a fast-paced environment. This leader will ensure operational performance is measurable through dashboards, KPIs, and reporting. They will proactively identify bottlenecks, risks, and scalability issues and drive continuous improvement. Over time, the team and scope are expected to scale as enterprise transformation accelerates.Compensation for this role is 200-225k per year annually plus bonus. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Project Manager - Advanced Forecasting

This project is justified by the growing need for a more precise, scalable, and efficient way for engineering and planning teams to assess localized electric load and prepare for future system... More impacts driven by electrification, DER adoption, economic growth, and large customer interconnections. Existing approaches are fragmented and make it difficult to quickly translate AMI, connectivity, and service to point data into actionable planning insights. By providing a single internal tool to analyze coincident peak load, visualize aggregated load behavior, and generate exportable forward-looking forecasts for selected geographic areas, the MVP will improve planning effectiveness, support more informed infrastructure decisions, and establish a practical foundation for broader enterprise forecasting capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Executive (PX) ? Hyperscale Data Center Construction

Insight Global is seeking experienced Project Executives (PX) to lead large scale hyperscale data center construction projects across the U.S. This role is responsible for full lifecycle project... More leadership?from preconstruction through closeout?on complex, high value new builds and finish out scopes. The ideal candidate brings deep hyperscale experience, strong financial and schedule ownership, and the ability to lead large, multidisciplinary teams in fast paced environments. One of these 2 positions will be joining an ongoing project in Cedar Rapids, IA and MUST be local to the area or willing to relocate. The second opening can be located anywhere in the United States, but willing to travel 75% and/or relocate to an undetermined jobsite. For both of these positions once a job is completed, the expectation is 75% travel + ability and willingness to relocate for future projects. Key Notes:- Travel cadence often follows Thursday?Monday, approximately twice per month - PXs are expected to be on site heavily during preconstruction, early execution, and closeout, with reduced presence during less busy phases Day to Day: - Lead PX activities starting in preconstruction- Review and fully understand all contract documents, drawings, and specifications- Support early procurement strategy and long lead item planning- Establish cost code structures, project controls, and production tracking- Participate in building and staffing the project team, including interviewing and onboarding key personnel Project Execution- Provide overall leadership for the project team and partner closely with the Senior Superintendent- Own coordination across shared services, including procurement, scheduling, QC, and FP&A- Lead all high level client meetings and maintain strong customer relationships- Ensure all project logs are accurate and current, including: - RFI logs - Financial and cost tracking - Schedule status and forecasting- Maintain continuous awareness of project financial health, earned value, hours, and schedule performance - Step directly into day to day operations due to schedule pressure- Actively manage subcontractors, sequencing, and schedule recovery- High level of customer facing interaction- Push execution, resolve issues in real time, and maintain momentum on a behind schedule projectWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Traveling QC Field Engineer

Our client is seeking a traveling field QC Engineer to support large federal customers nationwide. This individual will be responsible for:Day-To-Day:Ensure various electronic security systems and... More all components meet quality standards Inspect systems for damage, proper installations, and secure mounting within environment Act as POC for technicians, subcontractors, and employees onsite regarding any questions surrounding electronic security productsConduct trainings to various members on how to utilize security systemsConduct site surveys and gather information for designers Salary ranges from $70-90,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Product Owner

Insight Global is seeking a We are seeking an experienced Technical Product Owner to support and enhance our client's customer facing website, partnering closely with Product Managers and technical... More delivery teams. This role blends traditional Product Owner responsibilities with light Scrum Master duties, requiring strong technical acumen, ownership mindset, and the ability to drive execution from requirements through delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Java Developer - INTL Brazil

You?ll be supporting legacy siloed web applications in maintenance mode, performing bug fixes, upgrades, and minor enhancements. You?ll work across both customer-facing and backend systems, digging... More into existing codebases to identify and resolve issues. The environment blends Windows and Linux, with deployments to AWS. You?ll collaborate with a cross-functional team using Kanban and may also contribute to a microservices/API development project and ADA/UI enhancement efforts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OT Data Architect

The Data Architect will lead end-to-end architecture for securely moving operational technology data from on-premises environments into our Databricks cloud, enabling governed analytics and AI... More readiness across the enterprise. This role partners with business and technical leaders to evaluate solution options, design robust data movement and modeling patterns, and ensure networking and cloud security controls are implemented by design. The architect will be a key member of the Data Portfolio, collaborating across Customer, Operations, Infrastructure, and Security architecture teams to deliver resilient, compliant, and cost-effective solutions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE AI Agent Developer

We are seeking a skilled AI Agent Developer to design, build, and deploy robust, standalone AI agents capable of autonomous reasoning, planning, multi-step task execution, and independent... More decision-making. In this role, you will leverage large language models (LLMs) and integrate agents with enterprise data sources, SaaS applications, and business workflows using cloud-native AI services (AWS Bedrock, Azure AI, Google Cloud AI) or specialized platforms such as Google Gemini, DevRev, or Sierra. You will focus on creating flexible, cross-platform agents?not embedded assistants?while establishing development standards for reusability, security, and performance optimization. You will modernize business processes through agent-driven automation, design collaborative multi-agent systems, implement secure integrations via APIs and webhooks, monitor and improve agent performance, and provide technical guidance to cross-functional teams. This role is fully remote, though occasional travel to Chicago may be required.Pay Rate: $100-$108/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead WMS Configuration Consultant

We are seeking a Lead Configuration Consultant is embedded within our 3PL customers WMS delivery team and owns end to end Manhattan WMS 2018 configuration for a no fail customer implementation. Day... More to day, this role leads functional design, configuration, and validation across inbound, outbound, inventory, and labeling workflows, partnering closely with QA, automation, and development teams through rapid build test deploy cycles. They guide junior configurators and testers, ensure healthcare and regulatory requirements are met, and support phased, leapfrog site deployments to ensure each site goes live stable, compliant, and production ready.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less