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Feb 05, 2026

Irvine, CA

|

Software Engineering

|

Perm

|

$180k - $200k (estimate)

{"JobID":491512,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-117.73,"Longitude":33.67,"Distance":null},"State":"California","Zip":"92618","ReferenceID":"OCC-a9d7c781-78b9-4731-9a86-3d78b250e38a","PostedDate":"\/Date(1770332770000)\/","Description":"Responsible for serving as a senior technical leader driving the design, development, and deployment of advanced AI solutions that address complex business challenges. Provides deep expertise across domains such as computer vision, natural language processing, recommendation systems, and predictive analytics, while setting strategic direction, establishing best practices, and influencing cross-functional teams to maximize the impact of AI initiatives. The role is onsite, 5 days/week in Irvine, CA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Applied AI Engineer","City":"Irvine","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Minimum five (5) + years technical engineering experience with coding in languages including, but not limited to, C, cplusplus, csharp, Java, JavaScript, or Python.? Two (2) + years? experience in Python, PyTorch, TensorFlow, or other machine learning frameworks.? Must have advance knowledge and experience with csharp.? Proven experience applying large language models (LLMs), generative AI, or OSS agent-based frameworks to business solutions.? Demonstrated success delivering at least one large-scale ML/AI application or service on a cloud platform (Azure, AWS, or GCP).? Strong understanding of ML algorithms, deep learning architectures, data structures, and applied optimization techniques.? Familiarity with MLOps practices and tools (Docker, Kubernetes, MLflow, etc.) for scalable AI/ML deployments.Ability to translate research and experimental AI approaches into practical, enterprise-grade solutions.","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":200000.0000,"SalaryLow":180000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Responsible for serving as a senior technical leader driving the design, development, and deployment of advanced AI solutions that address complex business challenges. Provides deep expertise across... domains such as computer vision, natural language processing, recommendation systems, and predictive analytics, while setting strategic direction, establishing best practices, and influencing cross-functional teams to maximize the impact of AI initiatives. The role is onsite, 5 days/week in Irvine, CA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 05, 2026

Winston-Salem, NC

|

IT (DNU)

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Contract-to-perm

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$54 - $68 (hourly estimate)

{"JobID":503132,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.24,"Longitude":36.1,"Distance":null},"State":"North Carolina","Zip":"27103","ReferenceID":"HCA-8d8d1a08-b62a-43b9-90a0-b539053c1e9f","PostedDate":"\/Date(1772747050000)\/","Description":"Software Engineer AI role designs, develops and deploys cutting-edge Decision Intelligence and AI-enabled products that transform healthcare delivery. This role directly impacts patient care, team member and patient experience, clinical and back-office operations, and the financial health of our system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Intermediate AI Engineer","City":"Winston-Salem","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves: 1 year in Data Science or AIExperience with or understanding of process for deploying AI/ML models to cloud platforms (e.g.,AWS, GCP, Azure) ? Proficiency in at least one common programming language, such as Python or Java.? Familiarity with modern AI concepts and patterns, such as Retrieval-Augmented Generation(RAG) and working with LLM APIs.? Designing and building user interfaces using HTML, CSS, and JavaScript frameworks like Reactor Angular.? Good understanding of cloud computing concepts, containerization (e.g., Docker), and DevOpspractices.? Experience working with semi-structured file formats (e.g., JSON, XML) and NoSQL databases.? Understanding layers of software stack including API design, development and productiondeployment at scale.? Familiarity with building data pipelines and working with large-scale structured and unstructureddata.","Skills":"Plusses: ? Experience developing prototypes and iterating on solutions.? Experience with AI application frameworks (e.g., LangChain, LlamaIndex).? Familiarity with Responsible AI principles, such as fairness, bias mitigation, and modelexplainability.? Familiarity with front-end development (HTML, CSS, JavaScript frameworks like React orAngular).? Experience in the healthcare industry or knowledge of HIPAA privacy and security rules.","Industry":"IT (DNU)","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Software Engineer AI role designs, develops and deploys cutting-edge Decision Intelligence and AI-enabled products that transform healthcare delivery. This role directly impacts patient care, team... member and patient experience, clinical and back-office operations, and the financial health of our system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 02, 2026

Fairfax, VA

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Programmer / Developer

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Contract-to-perm

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$53 - $66 (hourly estimate)

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We are looking for an experienced and highly skilled Application Developer to design, build, and modify application software using programming languages such as Java, ColdFusion, JavaScript, and C#. ... Implement multiple design patterns. Integrate COTS products, use APIs, interact with data repositories, cross-domain solutions, and manage system interfaces. Manage legacy code and/or develop new code using container technologies. Develop and execute unit tests to verify code meets functional requirements. Resolve integration issues, vulnerabilities, and functional defects. ?Develop and maintain secure, scalable Java applications supporting cross-domain data exchange in compliance with federal standards.?Collaborate with system architects, cybersecurity teams, and government stakeholders to implement mission-critical features.?Integrate with enterprise services and APIs, ensuring secure communication across multiple classification levels.?Participate in Agile ceremonies and contribute to sprint planning, backlog grooming, and technical reviews.?Write clean, well-documented code that adheres to federal security and software development lifecycle (SDLC) guidelines.?Support modernization efforts by refactoring legacy systems into cloud-native, containerized Java applications.?Conduct unit and integration testing and assist in automated deployment using CI/CD pipelines.?Troubleshoot and resolve technical issues across development, staging, and production environments.?Collaborate with cross-functional teams to ensure interoperability, data integrity, and compliance with cross-domain solution (CDS) policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 09, 2026

Minneapolis, MN

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Software Engineering

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Contract-to-perm

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$57 - $71 (hourly estimate)

{"JobID":504187,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-93.26,"Longitude":44.96,"Distance":null},"State":"Minnesota","Zip":"55415","ReferenceID":"MSP-b6aec931-cb04-405a-8cca-649823095d40","PostedDate":"\/Date(1773083673000)\/","Description":"We are looking for a Senior API Developer with a strong Java technology stack and proven experience designing and building APIs from scratch. This role will focus on developing high performance, scalable, and secure APIs that support critical business applications and event-driven architectures.You will work closely with architects, product teams, and downstream consumers to define API contracts, implement services, and ensure reliability at scale.Key Responsibilities?Design, develop, and maintain RESTful and event-driven APIs using Java?Build greenfield APIs from the ground up, including design, implementation, testing, and deployment?Develop and integrate Kafka-based messaging solutions for asynchronous and event-driven communication?Define API standards, contracts, versioning strategies, and documentation?Ensure APIs meet performance, scalability, and security requirements?Implement robust error handling, logging, monitoring, and observability?Collaborate with cross-functional teams to translate business requirements into technical API solutions?Participate in architectural discussions and contribute to system design decisions?Support API lifecycle management, including enhancements, refactoring, and deprecation?Ensure high code quality through code reviews, automated testing, and best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior API Developer - Remote","City":"Minneapolis","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?8+ years of professional software development experience?Strong expertise in Java and the Java ecosystem?Proven experience building APIs from scratch (RESTful services, microservices)?Hands-on experience with Apache Kafka (producers, consumers, topic design, message handling)?Strong understanding of microservices architecture?Experience with API security concepts (authentication, authorization, tokens, etc.)?Experience with Git and modern source control workflows?Solid understanding of software design principles and patterns?Strong debugging, problem-solving, and performance-tuning skills?Experience with Spring / Spring Boot?Familiarity with containerization and deployment (Docker, Kubernetes)?Experience working in cloud environments (Azure, AWS, or GCP)?Experience with CI/CD pipelines and DevOps practices?Knowledge of API gateways and service meshes?Experience working in enterprise or high-availability systems","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":71.0000,"SalaryLow":56.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are looking for a Senior API Developer with a strong Java technology stack and proven experience designing and building APIs from scratch. This role will focus on developing high performance,... scalable, and secure APIs that support critical business applications and event-driven architectures.You will work closely with architects, product teams, and downstream consumers to define API contracts, implement services, and ensure reliability at scale.Key Responsibilities?Design, develop, and maintain RESTful and event-driven APIs using Java?Build greenfield APIs from the ground up, including design, implementation, testing, and deployment?Develop and integrate Kafka-based messaging solutions for asynchronous and event-driven communication?Define API standards, contracts, versioning strategies, and documentation?Ensure APIs meet performance, scalability, and security requirements?Implement robust error handling, logging, monitoring, and observability?Collaborate with cross-functional teams to translate business requirements into technical API solutions?Participate in architectural discussions and contribute to system design decisions?Support API lifecycle management, including enhancements, refactoring, and deprecation?Ensure high code quality through code reviews, automated testing, and best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 27, 2026

Dunwoody, GA

|

Programmer / Developer

|

Contract

|

$14 - $17 (hourly estimate)

{"JobID":487151,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.34,"Longitude":33.92,"Distance":null},"State":"Georgia","Zip":"30346","ReferenceID":"ATL-438691e8-5e32-41d1-bef4-3456ba84a6e2","PostedDate":"\/Date(1769527172000)\/","Description":"Our client is looking for QA Engineers with the experience in the following areas: Responsible for write manual and automation tests, framework creation and reporting for both positive and negative tests. Should have good communication skills and interpersonal skills.Develops and/or executes implementation according to project plans and priorities. Able to work independently and has good technical communication skills to collaborate in a teamPay Rate Negotiable based on experience ~ $10-13/HR USDWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"QA Engineer - INTL India","City":"Dunwoody","ExpirationDate":null,"PriorityOrder":0,"Requirements":"EXPECTATIONS?Frontend testing frameworks/libraries: Webdriver.io, Cucumber.js, Node.js, TypeScript ?Backend testing: Rest API testing automation tools, Cucumber.js, Node.js and TypeScript?Load testing: JMeter, Grafana + Prometheus?Deployment models: Docker, Kubernetes?Continuous Integration Tools: Jenkins, TeamCity, GitLab?Environments and Cloud services: AWS, Azure, Google cloud, RedHat OpenShift?Version control system: Git, Bitbucket?Builds: Maven, NPM, JVM, NodeJS?Ticketing: Jira?Documentation: Confluence, Gitlab?Databases: PostgreSQL, Neo4j?Test Management: TestRail?Solid expertise in automated testing of distributed systems including mission critical ones?Having experience in types of testing ? Static, System, Functional, Regression, Smoke, Integration testing, Performance testing and Scalability testing?Familiar with Agile In-sprint testing and waterfall testing?Hands-on experience of CI/CD pipeline configuration and maintenance?Solid operational and administrator experience with Unix operation systems?Understanding Microservice solution architecture and Docker, K8S?Hands-on experience in Cisco, Juniper, Ciena Switch/router product configuration via CLI, Netconf, TL1.","Skills":"ABLE?Frontend programming/markup languages: Typescript/JavaScript, html, CSS, SVG?Frontend development frameworks/libraries: Angular 2+, Node.js/npm, D3.js, gulp?Backend programming/markup languages: REST API, HTTPS, TypeScript and Node.js?Backend development frameworks/libraries: maven, Spring Data/Security/MVC?App Server: Apache Tomcat?DB: Neo4j (graph DB), PostgreSQL + TimescaleDB?Other Skills: ElasticSearch, Kafka integration, SSO (LDAP, Reverse Proxy, OAuth2, SAML)?System testing: Bash, Shell, Python, Ansible scripting?Programming theory: algorithms and data structures, relational and graph database concepts, etc.?Domain: Telecom, OSS, Inventory, NMS/EMS","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":17.0000,"SalaryLow":13.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is looking for QA Engineers with the experience in the following areas: Responsible for write manual and automation tests, framework creation and reporting for both positive and negative... tests. Should have good communication skills and interpersonal skills.Develops and/or executes implementation according to project plans and priorities. Able to work independently and has good technical communication skills to collaborate in a teamPay Rate Negotiable based on experience ~ $10-13/HR USDWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 27, 2026

Columbia, MD

|

IT (DNU)

|

Contract

|

$46 - $57 (hourly estimate)

{"JobID":487150,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-76.85,"Longitude":39.2,"Distance":null},"State":"Maryland","Zip":"21045","ReferenceID":"DGO-cb204ba8-43ed-4207-b4e0-16b232026e9f","PostedDate":"\/Date(1769526716000)\/","Description":"A partner of Insight Global is looking for a highly skilled and driven Data Scientist to join their growing AI Innovation team. This group builds secure, private, and scalable AI solutions for asset managers, wealth managers, FinTech organizations, real estate investors, insurance firms, and banks. Their mission is to unlock the full potential of AI across investment research, compliance, onboarding, and enterprise intelligence.This role is ideal for someone who thrives at the intersection of advanced AI models, large-scale data systems, and financial technology?and who is excited to build next-generation solutions from the ground up.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Data Scientist","City":"Columbia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Master?s or PhD in Computer Science, Machine Learning, Artificial Intelligence, or related field-Deep expertise with LLMs and transformer-based architectures (e.g., GPT, BERT, RoBERTa; multimodal models)-Strong proficiency in Python, PyTorch, TensorFlow-Hands-on experience training, fine-tuning, and deploying LLMs in production environments-Solid understanding of RLHF, AI fairness, safety, and model robustness-Proven research background with ability to translate academic innovation into industry applications-Excellent communication, analytical, and problem-solving skills","Skills":"-Published academic research in AI/ML-Experience with cloud AI platforms (AWS, GCP, or Azure) and MLOps toolchains-Familiarity with observability tools, monitoring frameworks, and compliance standards-Background in financial systems, quantitative modeling, or trading analytics-Prior mentorship, public speaking, or technical training experience","Industry":"IT (DNU)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A partner of Insight Global is looking for a highly skilled and driven Data Scientist to join their growing AI Innovation team. This group builds secure, private, and scalable AI solutions for asset... managers, wealth managers, FinTech organizations, real estate investors, insurance firms, and banks. Their mission is to unlock the full potential of AI across investment research, compliance, onboarding, and enterprise intelligence.This role is ideal for someone who thrives at the intersection of advanced AI models, large-scale data systems, and financial technology?and who is excited to build next-generation solutions from the ground up.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 11, 2026

Springdale, OH

|

Architect

|

Perm

|

$150k - $170k (estimate)

{"JobID":493651,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-84.51,"Longitude":39.09,"Distance":null},"State":"Ohio","Zip":"45246","ReferenceID":"CIN-fb249e1b-ad84-41d9-871b-0aa85135e4c2","PostedDate":"\/Date(1770834600000)\/","Description":"An employer is seeking a Enterprise Solutions Architect (Palo Alto Expert) to work remotely in the United States. As an Enterprise Solutions Architect, you will be responsible for designing, developing, and overseeing the implementation of enterprise network and security solutions. This role requires expert-level knowledge in Next-Generation Firewall (NGFW), SD-WAN, Routing/Switching, Network-as-a-Service (NaaS), and Secure Access Service Edge (SASE). You will serve as a technical leader and strategic advisor. Your role will ensure solutions align with business objectives while maintaining the highest levels of performance, security, and scalability.This role extends beyond technical implementation?Enterprise Solutions Architects play a critical role in sales/pre-sales engagements (approximately 40% of the role), high-level solution design, effort estimation, customer interaction, and project oversight (approximately 60%). You will work closely with Sales, Project Management (PMO), and Support teams to ensure seamless solution delivery and handoff.This Enterprise Solutions Architect must be a Palo Alto platform expert who can design and lead enterprise scale architectures across NGFW, Prisma SASE, SD WAN, and cloud delivered security. They are expected to operate as a strategic advisor, not a configurator ? translating business objectives into secure, scalable, high performance designs using Palo Alto Networks? Strata, Prisma, and SASE platforms.Essential Functions:Sales/Pre-Sales Engagement?Review Quotes: Evaluate hardware and services being quoted to ensure solution feasibility and completeness.?Clarify with Sales Teams: Collaborate with Sales to understand the strategic intent behind proposed solutions.?Identify Gaps: Highlight missing components that could impact implementation and proactively address potential issues.?Attend Pre-Sales Calls: Engage in customer discussions as opportunities approach deal closure.Solution Design \u0026 Effort Estimation?Architect High-Level Designs (HLDs): Develop solution architecture diagrams, migration plans, and technical documentation.?Provide Detailed Effort Estimates: Break down required work by skillset and estimated hours to guide project planning.?Develop Statements of Work (SoWs): Define technical scope, objectives, milestones, and exclusions for project execution.Implementation Oversight \u0026 Execution?Lead Implementation Strategy: Guide execution teams to ensure adherence to design principles and best practices.?Technical Leadership: Act as the primary technical resource to enable implementation engineers rather than executing all tasks directly.?Hands-On Deployment (When Required): Engage in critical technical tasks such as deploying Hub sites or configuring dynamic routing when these are necessary to ensure project success, mitigate risks, or resolve complex technical challenges beyond standard implementation processes.?Continuous Communication: Provide regular updates to project stakeholders, including the PMO and customers.Documentation \u0026 Handoff?Ensure Complete Documentation: Maintain architecture designs, configurations, and troubleshooting guides.?Facilitate Knowledge Transfer: Conduct formal handoff sessions with Support teams for post-deployment management, including training sessions, documentation reviews, and Q\u0026A discussions to ensure ongoing operational success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Enterprise Solutions Architect (Palo Alto Expert)","City":"Springdale","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Expert level with Palo Alto (Prisma SASE, Prisma Access, Prisma SDWAN, GlobalProtect, ADEM , etc.)-10+ years enterprise network security engineering experience ? build, design, implement, support-Pre-sales experience ? customer engagement, effort estimation, technical leadership-Solutions architecture experience -Excellent communication","Skills":"-Professional Services/ Consulting background-Certifications: oNGFW \u0026 Network Security: Palo Alto Networks PCNSE, Cisco CCNP SecurityoSD-WAN \u0026 Routing: VMware VeloCloud VCP-NV, Cisco CCNP Enterprise, Palo Alto CNSE-SDWANoCloud \u0026 SASE: AWS Solutions Architect, Microsoft Certified Azure Solutions Architect, Zscaler ZCCPoNetworking \u0026 Infrastructure: Cisco CCIE (Enterprise or Security), Juniper JNC","Industry":"Architect","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":170000.0000,"SalaryLow":150000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is seeking a Enterprise Solutions Architect (Palo Alto Expert) to work remotely in the United States. As an Enterprise Solutions Architect, you will be responsible for designing,... developing, and overseeing the implementation of enterprise network and security solutions. This role requires expert-level knowledge in Next-Generation Firewall (NGFW), SD-WAN, Routing/Switching, Network-as-a-Service (NaaS), and Secure Access Service Edge (SASE). You will serve as a technical leader and strategic advisor. Your role will ensure solutions align with business objectives while maintaining the highest levels of performance, security, and scalability.This role extends beyond technical implementation?Enterprise Solutions Architects play a critical role in sales/pre-sales engagements (approximately 40% of the role), high-level solution design, effort estimation, customer interaction, and project oversight (approximately 60%). You will work closely with Sales, Project Management (PMO), and Support teams to ensure seamless solution delivery and handoff.This Enterprise Solutions Architect must be a Palo Alto platform expert who can design and lead enterprise scale architectures across NGFW, Prisma SASE, SD WAN, and cloud delivered security. They are expected to operate as a strategic advisor, not a configurator ? translating business objectives into secure, scalable, high performance designs using Palo Alto Networks? Strata, Prisma, and SASE platforms.Essential Functions:Sales/Pre-Sales Engagement?Review Quotes: Evaluate hardware and services being quoted to ensure solution feasibility and completeness.?Clarify with Sales Teams: Collaborate with Sales to understand the strategic intent behind proposed solutions.?Identify Gaps: Highlight missing components that could impact implementation and proactively address potential issues.?Attend Pre-Sales Calls: Engage in customer discussions as opportunities approach deal closure.Solution Design & Effort Estimation?Architect High-Level Designs (HLDs): Develop solution architecture diagrams, migration plans, and technical documentation.?Provide Detailed Effort Estimates: Break down required work by skillset and estimated hours to guide project planning.?Develop Statements of Work (SoWs): Define technical scope, objectives, milestones, and exclusions for project execution.Implementation Oversight & Execution?Lead Implementation Strategy: Guide execution teams to ensure adherence to design principles and best practices.?Technical Leadership: Act as the primary technical resource to enable implementation engineers rather than executing all tasks directly.?Hands-On Deployment (When Required): Engage in critical technical tasks such as deploying Hub sites or configuring dynamic routing when these are necessary to ensure project success, mitigate risks, or resolve complex technical challenges beyond standard implementation processes.?Continuous Communication: Provide regular updates to project stakeholders, including the PMO and customers.Documentation & Handoff?Ensure Complete Documentation: Maintain architecture designs, configurations, and troubleshooting guides.?Facilitate Knowledge Transfer: Conduct formal handoff sessions with Support teams for post-deployment management, including training sessions, documentation reviews, and Q&A discussions to ensure ongoing operational success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 21, 2026

Seattle, WA

|

Help Desk

|

Contract

|

$30 - $37 (hourly estimate)

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The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Seattle)","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 26, 2026

Washington, DC

|

Help Desk

|

Contract

|

$26 - $33 (hourly estimate)

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Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite DC)","City":"Washington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Washington DC office 5 days a week. The shift is 9AM-6PM *may be subject to change earlier.This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 03, 2026

Santa Monica, CA

|

Help Desk

|

Contract

|

$30 - $37 (hourly estimate)

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The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. 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An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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